2. Management Team
Kannan R – Managing Director
Kannan R comes with 12 years of experience in BPO (Inbound & Outbound), KPO (Mortgage – US),
Data management, Operations, Transition, Risk Management, Learning and Development.
Shamala Srinivas – HR Manager
Shamala comes with an experience of 5 years in BPO. Shamala specializes in Operations, team
handling, Risk Management, Attendance, Recruitment and Payroll & Transition.
Infant Gregori – General Manager
Infant comes with an experience of 7 years in BPO. Infant specializes in Operations, Process Transition,
Risk Management, Training & Data Management
Hameed – Project Lead
Hameed comes with an experience of 4 years in BPO. Hameed specializes in Operations, Process
Transition, Risk Management, Training & Data Management
3. Introduction
MegaaOpes Solutions provides clients with successful business process outsourcing
(BPO) solutions. Our outsourcing portfolio includes accounts receivable management,
customer management services, and back office services for a diversified customer base.
Since MegaaOpes inception in 2013, our goal has remained constant - to reduce client
operating expenses, increase cash flow, and improve their customers' experience. Our best-
in-class, results-driven reputation, strong financial track record, and proven business model
makes MegaaOpes the choice for BPO solutions.
To meet and surpass the growing and complex needs of our clients, MegaaOpes services
support essential functions across key portions of the customer lifecycle, including
acquisition, growth, care, resolution, and retention. MegaaOpes provides its services through
Customer Lifecycle Management, a unique customer-driven model that delivers our optimal
performance, leading-edge technology, proven efficiency, and exceptional quality.
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4. Services
Job Placement Services
MegaaOpes Solutions as a team is focused in delivering client
requirements with high priority. Our HR team is well experienced and has
always focused on customer satisfaction. We deliver what client requires
and hence we are clients choice.
Our Clients
Babajob
First Source
247 Customer
Aegis (Domestic)
Serco (Domestic & International)
Hinduja Global Services (Domestic & International)
Magnum Info tech ( Domestic & International)
First Advantage
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5. Services
BPO – Call Center
MegaaOpes Solutions provides clients with successful business process
outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts
receivable management, customer management services, and back office
services for a diversified customer base.
Mortgage
• Valuations for both Appraisals and BPO
• Title (typing, Examination, Searching, screening, HUD preparation, closing,
funding and Curative
• Mortgage processing
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6. Services – BPO (Domestic)
MegaaOpes delivers innovative and value added business process management services
across the customer lifecycle. The company offers a comprehensive suite of business process
management services through a combination of deep domain knowledge, strategic alliances
and internal competencies backed by the right technology.
Below are the services provided to our clients (Domestic)
Corporation Bank – Inbound Customer Service
Vodafone – Outbound Sales (End to End)
Tata Docomo – Outbound Sales (End to End)
MTS Broadband – Outbound Sales
Getit – Lead Generation Process
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7. Services – BPO (International)
Below are the services provided to our clients
Education Search (US Outbound)
US Energy Campaign B2C (US Outbound)
Medical Insurance (US Outbound)
Office Supplies (Canada B2B Outbound)
Energy (Canada Outbound)
Telecom (US & Canada Outbound)
Events and Shows (UK Semi Voice)
Tech Support (US Inbound)
Data Search (UK & US)
Data Accumulation (UK)
Australian Energy (AUS)
Australian VEET Campaign (AUS)
Energy Lead Generation (UK)
Tech Support (Outbound & Inbound) - US
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8. Services – Lead Generation
MOS has a special team to generate leads in terms of exhibitions. MOS experienced data
team has and is delivering clients with exhibitors list for all verticals.
We deliver the quality leads using 2 levels of operations.
Tier 1: Tier 1 team extracts the data of all the companies using customized software and
verifies the same using world search engines.
Tier 2: Tier 2 team call those leads and confirm the contact information of the decision
makers.
Our experience quality team checks on each and every leads generated to ensure the quality
with quantity. We have catered clients across the global with 99% accuracy. We also
guarantee free replacements if any leads found faulty until 3 months from the delivery which
is rare to happen.
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11. Man Power Capability
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MegaaOpes Solutions initially started with Job Placement and Training for IT and ITES
companies. MegaaOpes has a strong HR base who have catered the top IT and ITES companies with
the best candidates within clients TAT with an average attrition rate of 12% for the last 1 year. Our
recruitment team are capable enough to cater man power in any stream of work within the due time
using web portals and other available resources. And our team is still delivering the best to our
vendors in IT and ITES company with the best candidates. Our database consists of over 50,000 job
seeker resumes which is used and maintained effectively whenever the requirement arises.
MegaaOpes BPO has both experienced and fresher's with 60:40 ratio. For the current processes
clients have no limitations on the education, however as per our company policy we hired candidates
who have completed 12th and above. Before hiring candidates we do back ground verification on the
below.
Work Experience
Education
Criminal background Check
Drug abuse
MegaaOpes Policy also includes to do back ground check every year to check on the criminal activity
and Drug abuse during the tenure.
Please note: Verification is done by a 3rd party vendor. To be continued…….
13. Infrastructure
Captive power to ensure that operations are not affected even when the main power
fails
Dedicated IT and support teams at each facility to ensure immediate attention
Sufficient spare capacity to enable quick scale up
Multiple communication channels to facilitate interaction
Web based project management software to enable you to access current project
related information and reports
Security Infrastructure
Cisco PIX firewall
3DES support for secure VPN communication
MacAfee Enterprise suite for virus prevention and cure
Spam filter for internet access & mail server
URL filtering application from
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14. Information Security
Management are aware of importance of information security and our policies are bound to
abide Data Protection Act. Below are few of the steps taken to secure the data.
Physical Security
• Security personnel man in our center 24/7
• Stringent electronic access card control for all employees/visitors who enter our premises
• Additional access control devices restrict un-authorized entry into our centers
• Fire prevention and disaster evacuation plans and procedures for minimum damage
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15. Information Security
People and Culture
• Adequately trained teams which understand clients' security requirements
• Legally binding confidentiality agreements for all staff members
• Information is shared only with people involved directly in the project, on only need-to-know
basis
• L & D team ensures staff's awareness and sensitivity towards security issues and imparts
special training for clients where additional security is required.
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16. Information Security
Technology
• Technology-driven detection systems to ensure complete data security
• No external drives on the systems to prevent data theft by the staff
• Back-Up Drive Management for all workstations with restricted print permissions to prevent
misuse
• Well-maintained audit trails for all our system activities including internet usage
• Network and Windows Login, PC 'locking' and secure email with digital signatures
• Single sign-in to enterprise and desktop applications
• 100% redundancy for business continuity:
• Internet redundancy through Marine Optic Fiber Cable (Trans-Atlantic and Trans-Pacific),
and satellite communication
• Power redundancy through power failover system, UPS and power generators
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17. Information Security
Network Security
• Facilities for administrative monitoring, auditing and reporting to secure data at every stage
• No hardware resources available on the network
• Workstations and networks are secured by anti-virus, anti-malware, anti-phishing, spam
blockers, URL filters, and other standard protections
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18. Contact
Registered Office
#4, 1st Main 2nd Cross West
L N Colony Yeshwanthpur
Bangalore 560 022 - India
Website: www.megaaopes.in
Email: kannan.r@megaaopes.com
Contact: +91 9611101670
Megaaopes Solutions 18
Business Office
MegaaOpes Solutions
#1, Leela Mansion, 2nd Floor
MSR Main Road, Mathikere
Bangalore – 560 068 India
Contact: +91 9611101670
LL: +91-080-41256778
