This document is a resume for Fady Ragheb Selim Tawfik. It includes his contact information, education history, language skills, recent courses taken, work experience in customer service roles for Vodafone UK, Expedia.ca, and Alexandria General Supply, volunteer experience organizing sports events, and computer skills. The resume indicates he is seeking a challenging position that allows him to utilize his skills and continue learning and advancing his career.

1. Fady Ragheb Selim Tawfik
Address: Jumerirah Lake Towers, Cluster O, O2Tower. Dubai, UAE
Mobile: +971 50 8026572 or +971 52 885 4645
E-mail: fadyrselim@gmail.com
Date of birth: 18-05-1986
Marital Status: Single
Military status: Completed
Nationality: Egyptian
My C.V. is enclosed for your consideration. According to my skills, education & experience, I would
like to apply for a challenging position in your organization that challenges my skills, a good opportunity to
learn & upgrade myself in a career path.
Education
 School: St. George Language school. Heliopolis, Cairo, Egypt. 2003
 Academic Study: Sadat Academy for management science, Maadi.
Bachelor in business administration. Major: Petroleum 2009
Language Skills
 Arabic: Mother Tongue, Fluent in speaking, reading and writing
 English: Fluent in speaking, reading and writing.
 French: Fair in speaking, reading and writing.
Recent courses
Mini MBA. Completed 26/5/2013 by Think, Egypt partner with Missouri state university, USA.
 Main book: Business Essentials, 9th Edition.
 Business Ethics & Social Responsibility.
 Managing & organizing business. Operations Management & quality.
 People in organizations. (1- Employee behavior & Motivation, 2- Leadership & Decision making, 3-
Human Resources & Labor Relations).
 Principles of marketing. (1- Marketing Processes, 2- Consumer Behavior, 3- Pricing, 4- Distributing, 5-
Promoting Products).
 Managing information. (1- Information Technology, 2- Accounting Info, 3- Market & competitors Info).
 Managing Finances. (Money, Banking & Leasing)

2. Work Experience
Vodafone UK
February 2012 - September 2014. Smart Village.
Complete care for prepaid customers (Consumers contracts).
 Handling customer's financial account. (Credit card payments, Direct Debt, Promise to pay &
Installments plan)
 Ordering accessories & follow up till delivered to customer.
 Checking orders' status done by Tele-sales (Devices or equipments)
 Checking or changing delivery information & Tracking customer's ETA by courier.
 Request & follow up on job orders for repair or exchange.
 Request RMA(Return Merchandise Authorization) for canceled / wrong delivery orders.
 Basic Troubleshooting & light technical support.
 Otherwise direct call to the right channel.
 Achieve 13 KPIs.
Expedia.ca
March 2010 - October 2010. Tele-Performance
 Travel adviser (Booking agent) mainly for Canadian residents or any inter-national customer in
Canadian dollars.
 Booking Flights, Hotels, Cars, Cruise & many activities around the world & Packages.
 Assist customers how to navigate the website & check our live inventory & complete their booking
or save as an itinerary on their online account.
 Basic troubleshooting & Light customer services. otherwise direct call to the correct department.
 Achieve 9 KPIs.
Alexandria General Supply (AlexGS)
July 2008 - January 2010. C3- RAYA Line of business
Customer Service & sales for an online business, Alexandria General Supply www.alexgs.com based in
the USA.
E-business: The Website has over 300,000 items for construction, safety equipment, mechanical tools,
equipment & spare parts.
 Discussing items' specifications in details.
 Checking inventory & replacements items when needed.
 Creating online accounts for new customers while working on a wish list, quote or placing an
order.
 Customer service for any case.
 Making orders with our suppliers.
 Depending on the item's material we choose the required or best shipping method.
 Follow up with the shipping couriers & send the tracking number & ETA to customer (UPS, FedEx
& AAA cooper).
 Re-arrange delivery & make Return Merchandise Authorization(RMA) when needed.
 Making reports Day to day for calls, sales & RMAs.
 Monthly report of all delivered orders taken by me for Bonus.

3. Yellow Pages
July 2007 - May 2008. C3- RAYA Line of business
B2B sales agent
 Targeting all kinds of businesses in the USA for online advertising through Yellow pages.
 Offering customers different account’s categories depending on the number of the Keywords
customer wants to have (Some are higher in price) & which page to show on regarding the top
results of some search engines.
 Offering customers customized ads instead of the hard copies that can only be updated within the
new copy.
 Verbal contracts over the phone.
Farreh-Tel
March 2006 - July 2007. C3- RAYA Line of business
Sales Agent & Closer
▪ Making outbound Sales calls, closer for other agent's deals & trainer for some new comers & new
closers.
▪ Targeting Arab residents in US and Canada for international calling accounts by using electronic cards
to sign in or recharge.
Volunteer Experience
1) 2007-2009, Score Team. (Sport's day/Camp)
 Attending a course on how to use physical activities & sports, reflecting it to situations in real life.
 Member of Score Team (30 people) organizing sport's day/camp providing an exciting experience.
 Buying the needed tools or renting equipment.
 Reservation & organizing buses, facilities & accommodation.
 Decorations of the sport's day/camp & marketing for our sponsors.
 Dedicated photographers in events to capture special moments.
 Follow up with participants on the Facebook group's page.
Note: 2 Sport's Days / 2 Sport's Camps / Kermis, Christmas Carols (Savior Choir, Kids Choir,
other programs & Shopping area 2,000 participants).
2) 2013-2014, SenderS Team. (Sport's day/Camp)
Note: 4 Sport's Days / 1 Sport's Camp / Kermis for 2015 Christmas Carols.
Interpersonal Skills
▪ Proactive, creative, innovative and Self-motivated.
▪ Excellent communication, negotiation, sales and organizational skills.

4. ▪ Extremely patient and customer service oriented.
▪ Superior diagnostic, communication, presentation, self-learner and technical skills.
▪ Team player who can also work independently under pressure and meets deadlines.
▪ Willing to be trained, learn new materials & share knowledge with others.
▪ Always challenging myself & eager to learn & go to next level.
▪ Hard worker and able to handle multi-tasks simultaneously.
▪ Always go the extra mile with internal & external customers.
Computer Skills
▪ Excellent command of all office tools.
▪ Excellent command of Internet browsers, search engines & surfing the internet for information.
▪ Quick learner for any software and easy to get the maximum benefits of features and tools allowed.
▪ Good knowledge of e-Business, e-Marketing and e-Commerce.
References: Available upon request.
BR. Fady Selim