Nabil Wasef has over 20 years of experience in customer service roles within the travel industry. He is currently employed as a Customer Service Representative at Travelex Ltd at Sydney Airport, where he has worked since 1996. His responsibilities include maintaining high quality customer service, achieving sales targets, training new staff, and providing financial advice to customers. He holds a Bachelor's degree in Accounting from the University of Alexandria and a Certificate in Information Technology. His skills include experience in customer service, self-motivation, proficiency in Microsoft Office and the Travelex trading system, strong communication abilities, and problem solving under pressure.
A PowerPoint presentation of the hospitality industry, its services and operations, its organizational structure, the nature of its business and customer service, among others.
Desarrollo de estrategia creativa e implementación de web para la venta de entradas para el congreso así como campaña de e-mail MK y desarrollo de materiales de congreso. ANCECO es la Asociación Nacional (España) de Centrales de Compras y Servicios.
A PowerPoint presentation of the hospitality industry, its services and operations, its organizational structure, the nature of its business and customer service, among others.
Desarrollo de estrategia creativa e implementación de web para la venta de entradas para el congreso así como campaña de e-mail MK y desarrollo de materiales de congreso. ANCECO es la Asociación Nacional (España) de Centrales de Compras y Servicios.
These slides were presented at the Annual Meeting for the Institute of Medicine in Chicago on 6/4/2012. Over 200 health care leaders attended this meeting.
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Física - VideoAulas Sobre Exercícios Resolvovidos Dinâmica dos Movimentos Curvos - Parte 3– Faça o Download desse material em nosso site. Acesse www.AulasDeFisicaApoio.com
1. Resume
Nabil Wasef
0410332754
nabilwasef@gmail.com
Summary of Experience
As an experienced worker in the customer service industry I have gained a spectrum of
knowledge which has guided my work on a daily basis. I aim to expand my knowledge and my
skill set by welcoming new challenges and learning innovative applications to my work.
Through my employment in Travelex I gained up to twenty years of experience in the industry,
dealing with both individual customers, groups and contracted companies alike. My
communication skills ensured I consistently met my targets and held impressive figures, whilst
managing well in a team-working environment.
Professional History
Employed by: Travelex Ltd
Position: Customer Service Representative
Start date: June 1996 to Present
Location: Sydney Airport, NSW
Responsibilities include:
- Maintaining the highest quality of customer service
- Achieving monetary targets
- Abiding under the security and safety company standards
- Mentoring and training new staff
- Liaising between branches
- Showing a preparation for customer expectations
- Maximising every sales opportunity by up-selling
- Tailoring and personalising sales according to customer needs
- Maintaining a current knowledge of all currencies in circulation
- Adhering to legal and ethical expectations of the workplace
- Abiding by privacy and confidentiality regulations
- Providing financial technical support and advise to customers
Education
Institution: University of Alexandria
Qualification: Bachelors of Commerce in Accounting
Start Date: 1978
2. Completed: 1982
Institution: New South Wales Technical and Further Education
Qualification: Certificate I in Information Technology
Start Date: 2000
Completed: 2001
Skills
Dynamic professional:
- Experience in customer service
- With self-motivated spirit of working
- Practiced in Microsoft Office
- Proficient in Travelex's RTS Trading System
- With excellent communication skills
- Client facing and client liaising
- Shows a wilful attitude towards team work
- Expansive knowledge in keeping/balancing monetary funds
- With excellent problem solving skills
- Ability to calmly manage situational occurrences under pressure
- Multilingual
Certificates/ Awards
IRS Total Injury Management
Manual Handling & Managing Workplace Stress Training
August 2000
Thomas Cook Foreign Exchange
Achievement of Leadership
July 2002
Sydney International Airport ACE Program
Recognition of Superior Customer Service
April 2007
References
Upon Request