1. PHIRI,THABISOCHARLES
PHIRI, THABISO CHARLES
Thabiso.cp@gmail,com
2393 Mampuru Street, Mapetla, 1818
073 103 4940 OR 011 984 04 78
911222 5016 082
OBJECTIVE
The objective is to seek a position within your company that will allow me to fully utilize my skills. I’m an
assertive, ambitious, hardworking and a dedicated person with the ability to develop and grow in any kind of
job that I may find myself in. I’m always looking for new challenges to prove myself
Part of my other competencies includes the ability to work in a team, being innovative, persuasive and always
maintaining an assertive professionalism. I always have a strategic approach when attending to the task at hand.
I bring qualities of respect for authority and co-workers, an eagerness to improve my skills and the overall
performance of the team, committed to promptness and accuracy in all aspects of my position. I am self-
motivated and always give peak performance. Given the opportunity, I know that I would be an asset to your
company.
EDUCATION
UNISA
Current Studies- Bcomm Logistics with specialisation in Logistics
 Economics 1A
 Intro to Economic and management Environment 1a
 Intro to Economic and management Environment 1b
 Quantitative Modelling 1
 Business Management 1a
 Business Management 1b
Willowmoore High School
2009 Grade 12- Matric Qualification obtained
 English: 1st Language,
 Afrikaans: 2nd Language,
 Mathematics Literacy
 E.G.D
 History
 Computer Apps Technology
EXPERIENCE
Nedbank Contact Centre
Contact Centre Consultant – Current position since 2013
 Receiving incoming call from clients, branch members
 Assisting clients with credit card, current, savings and investment account queries
 Informing clients of new products and services that are in place
 Ordering of cards and issuing of new cards to clients

2. PHIRI,THABISOCHARLES
 Faxing and e-mailing of statements and documents
 Locating and arranging delivery of cards
 Maintain desk SLA through adherence to schedules and work-plan
 Escalate queries where appropriate
 Identify cross sell opportunities and process leads accordingly
 Ensure you are an advocate of the Nedbank brand and live the Bank’s values
 Multi skilling
 Present yourself to work in line with dynamic schedules
 Ensure accurate record of the client interaction is kept and if further action is required that it is
attended to
 Offer world class advice and assistance to clients
 Maintain performance in line with a dynamic set of targets and objectives
 Currently Serving the following products
o Self Service Banking
o Telephone Banking
o Track and Trace (Magtapes)
Aegis South African Tourism
Call Center Agent- April 2010 – July 2010
 Client service
 Assisting Local and International clients with all types of travel information in South Africa
SKILLS AND BEHAVIOURAL COMPETENCIES:
 Decisive decision making
 Analytical Thinking
 Tolerance to routine
 Computer skills
 Business Writing
 High degree of accuracy
 Ability to work under pressure
 Attention to detail
 Understanding of industry technicalities
 Strong communication skills and negotiation skills
 Efficient team player.
REFERENCES
Nedbank Contact Centre – Craig Sanders
Tel: (w) 011 667 0109
Aegis South Africa – Rammy Mmoledi
Tel: 074 172 8659
Aegis South Africa – Kevin Seabi
Tel: 082 783 2841