This document contains the resume of Femmy Bastuba-Flores. It outlines her 15 years of experience in customer service, management, accounting, and administration roles in the service industry in Dubai and the Philippines. Her current role is as an Operations Officer at Gulf Finance in Dubai where her responsibilities include processing loan applications, disbursing loans, and ensuring data quality. She has a Bachelor's degree in Accountancy and seeks to continue being challenged while leveraging her experience.

1. FEMMY BASTUBA-FLORES
Mobile Number: 050-6450717
Email Address: femmy_bastuba@yahoo.com
Address: International City, Dubai, UAE
Education: Bachelor of Science in Accountancy
PROFILE
Leverage my experience while continuing to be challenged. I have 15 years of
experience working for service industry delivering customer service intelligence and
organizational structure. My background in Management, Accounting and Office
Administration, Customer Relationship Building represent a unique combination of
disciplines. Personally, I have the drive and determination to consistently achieve
success as a leader in all of the organizations that I have worked with in the past.
WORK EXPERIENCES
Dubai: Operations Officer – Gulf Finance ( 7 months to present )
Dubai: Administration and Operations Officer – Fitness 360 Health Clubs ( 4 years & 9 months )
Dubai: Club Accountant and Administration – Fitness First ME ( 2 years and 9 months )
Singapore: Accounts Officer – Fitness First Singapore ( 6 months )
Philippines: Accounts and Administration Manager – Fitness First Philippines ( 4 years )
Philippines: General Accountant – Scan Livingston Graphics ( 9 months )
Philippines: Executive Secretary – Balfour Beatty Philippines ( 1 year )
Philippines: Procurement Officer - Philippine Foremost Milling ( 1 year )
Philippines: Accounting Assistant – Scanatronic Repro Services ( 1 year )
CORE COMPETENCIES
Professionalism and Ethics Adaptability
Leadership and Management Positive Disposition
Structure and Strategy Commits to reflection
Corporate Reporting Personal Drive – Integrity & Passion
Operational Decision-Making Achieves Outcomes, Drives for Results
Develops Teams Focuses on continual improvement
VEHICLE FINANCE OPERATIONS OFFICER Job Tasks
Gulf Finance - Dubai
 Inputting of loan initial transactions on Flex Cube Oracle system with a high standards of data
quality, consistency and accuracy
 Processing of Credit Applications in accordance with applicable regulation
 Issuing Loan Purchase Order and Mortgage Letter in accordance with applicable operational
policies
 Uploading on Direct Debit System all DD Application Requests
 Reviewing executed documents in accordance with applicable credit operational policies and
ensures completion and data integrity of the information, such as
a. Commercial Terms / Facility Letters, where applicable
b. Total Facility Cheque and Collateral Documents
c. Verified Security Documents
d. Application Forms and Required Correspondences

2. e. Credit, Legal and Compliance related documents duly verified
f. Loan Declaration Form
g. Original Insurance and Valuation Report where applicable
 Verifying all executed documents received and identify list of deficiencies to be sent to Sales for
prompt action
 Ensuring completion and rectification of deficiencies
 Verifying all executed documents after rectification and completion for loan disbursement
 Disbursing the loan through funds transfer on Flex Cube Oracle system
 Disbursing the loan charges through internal arrangement and ensuring allocation after booking
 Booking the loan on Flex Cube Oracle system in accordance with correct EMI
 Posting the Direct Debit Information on Flex Cube Oracle system accurately
 Understands goals as set by management and assists in meeting those goals
 Identifies and resolves problems in a timely and efficient manner
 Supports other departments when required
 Accepts and performs projects, assignments and other duties as assigned from time to time
 Performs all assigned tasks efficiently
 Demonstrates well versed knowledge in banking system and applications used for carrying out
the day to day activities , in a short span of time
ADMINISTRATION and OPERATIONS OFFICER Job Tasks
Fitness 360 Health Clubs - Dubai
 Started as Corporate HR Personnel and Club Administrator when the company had just started
 Act as accounts and payroll assistant during the first year of the company
 In charge with the recruitment of the staff, local and international
 Perform Administration Functions on A Daily, Weekly and Monthly Basis (Compliance, Effective
Communication with HR and Verification of Administrative Processes Incurring Costs with
Authorized Limit in Accordance with Company Standards)
 Point of contact to Corporate Office queries and Handles instruction to project related queries
 Act as Secretary of the Chief Operations Officer at some point
 Handles and Controls Central Purchasing and Inventory System
 Ensure A Clear Understanding of All Club Operation Policies involving Member Service
Administration
 Conduct Trainings and Updates on Solutions to Address Membership Administration Related
Problems
 Continually hone Aphelion and Membership Administration Knowledge by exploring the
Membership Database to be Able to Explain Any Inconsistencies and Provide Solutions to These
Inconsistencies
 Attend Relevant Training and Development Program to Maintain the Service Skills Necessary to
Exceed Member Expectations
 Overall in charge with Front Desk Operations and Customer Service of all department
 Manage the Customer Service Manager and Customer Service Executive
 Training and Recruitment of Customer Service Manager and Customer Service Executive
 Measure Performance of Customer Service Department Through KPI’s such as Learning and
Performance Improvement ( Tools and Training Program) , Reporting and Compliance ( Audit )
and Controlling and Monitoring Staff ( Create Right Culture to drive High Performance )
 Process auto billing for all clubs
 Ensure effective involvement of Service Maintenance Technician and Projects Engineer both to
operation and projects
 Ensure Updated Product Knowledge At All Times
 Maintain an Effective Working Knowledge of All Departments within Fitness 360 business
 Complete Involvement in Customer Relations Management to Guarantee Retention and Happy
Members

3. Health Club Accountant and Administrator Job Tasks
Fitness First Health Clubs – Asia and Middle East
 Maintain constant communication with Financial Controller, Club General Managers and Club
Administrators on all aspects of membership administration.
 Oversee and manage Club Administrators in maintaining the Aphelion membership database.
 Conduct weekly audit of the Aphelion database to ensure integrity of the database.
 Train Club Administrator and Front of House Manager on Aphelion system.
 Conduct trainings and updates on solutions to address Aphelion related problems. Team
development is a key function of the Membership Administration Manager that needs constant
attention.
 Continually hone Aphelion knowledge by exploring the database to be able to explain any
inconsistencies and provide solutions to these inconsistencies.
 Check accuracy and consistency of the following reports to the Regional Head Office: Daily Club
Activity Summary Sheet, Group’s Consolidated Sales Summary, Daily Monthly Dues Collection
Summary, Weekly Club Statistics Report, Autopay Reports, Monthly Flash Revenue Summary,
Membership Statistics Summary, and Membership Reconciliation Summary
 Ensure all data for the coming auto billing are in the system and accurate.
 Process auto billing for all clubs and coordinate with the HSBC bank to ensure timely collection
or crediting to account.
 Process manual credit card billing for all clubs and merge the files for manual credit card
collection format to ensure timely collection or crediting to account
 Review and note request for reversal of transactions made on member’s account
 Reconcile HSBC bank autopay transactions
 Ensure inputting of autopay transactions into Quickbooks that has to be reflected in the GL
 Validate Refunds to members via cash, check or credit card payments
 Conduct membership application form audit of clubs
 Review of commissions and incentives of club staff
 Perform other duties and responsibilities that may be needed and/or assigned by the Financial
Controller or Director or Regional Head Office
 Maintains constant communication to all Head of Department on Club Operations
 Act as Manager on Duty as scheduled and needed from time to time
 Coordinating and implementing office management procedures
 Performs HR and administrative works such as employee leave records, visa
applications coordination, maintenance of human resources standard forms and cash
payroll issuance
 Petty cash and Revolving fund custodian
 Ensure daily reconciliation of revenue and club collection transactions
 Inventory monitoring and replenishment of operating items in the club
 Perform monthly physical count and report on inventory items
 Control on the issuance of club inventories such as consumables, changing rooms
supplies, cleaning materials, stationeries and general and marketing supplies
 Prepares Monthly Club Requirement
 Ensure deliveries of club purchase orders
 Ensure completeness of contracts in membership database, Aphelion System.
 Ascertain correct and updated member’s collection details

4.  Monitor disposition of member’s status specifically suspended and terminated by club
status
 Ascertain accurate posting of Freeze, Cancellation and Member’s Info Updates into
Aphelion system and compliance with standard procedures
 Accurately compute for member’s refund in accordance with the standard operating
procedures
 Ascertain accuracy of recording of revenue in the Aphelion by the Front Desk staff
through reconciliation of Income reports
 Ascertain accuracy and confidentiality of each members account in Aphelion system
 Ascertain accuracy of adjustments and amendment for each member’s account in
Aphelion before the billing cut off
 Check accuracy and consistency of Weekly Club Statistics Report to be submitted to
Head Office
 Assist and build rapport with the Front of House Manager to increase collection and to
provide sound and kind customer service
 Work as a part of a Team in the club
CONVENTIONS/SEMINARS ATTENDED
International Accounting Standards – Dusit Hotel May 8, 2002
Leadership Enhancement Workshop – City Garden April 10, 2003
Aphelion Membership Database Training – Malaysia May 18-22, 2004
Foundation of Leadership Excellence – Ortigas, Pasig City August 2005
Advance Leadership Course – Ortigas, Pasig City February 2010
TRAININGS
First Aid Training
Automated Emergency Defibrillator Training
Fire Warden Training
Manager-On-Duty Training
SKILLS AND INTEREST
Proficient in computer software such as Microsoft offices (Excel, Word, Powerpoint).
Knowledge in computer troubleshooting.
Knowledgeable in marketing strategies and sales techniques.
Proficient in Customer Service.
Knowledgeable in Aphelion Membership System , CRM and Oracle System
PERSONAL BACKGROUND
Born on the 27th of February 1980 in Caloocan City, Philippines. Married to Frederick Flores. 5’4 inches in height.
Efficient, accurate, honest and hardworking person. Dedicated and loyal worker. Giving 120% in every work with
integrity. Currently staying in Dubai for eight (8) years now.