The document is a resume for Harikrishnan B summarizing his professional experience in operations and client servicing roles in the banking sector over 16 years. It highlights his experience managing teams supporting reconciliation, settlements, and fund transfer processes for major US banks. Some of his key achievements include leading projects that standardized processes, improved productivity by 15%, and reduced fund transfer turnaround times. He is currently a senior manager at TCS BPS Ltd supporting international banking reconciliation and card settlements.

1. Harikrishnan B Mobile: 98406 29918 Email:
harikrishnan.b@tcs.com
Assignments in Operations / Client servicing with an organisation of repute in Banking
Sector (Processing Centre)
Objective
To be part of the Management team where my Managerial and SME Skills are used to enhance
both Organisational and Personal growth.
Professional Synopsis
 A result oriented professional with around 16 years of experience in the areas of
Reconciliation, Proofing, Process Management, Client Servicing and Team Management.
 Possess excellent interpersonal, communication and organisational skills with proven abilities
in customer relationship management and Process Operations.
Organisational Experience
TCS BPS Ltd – BFSI division from the year 2000 to till date (formerly part of Citigroup entities)
Senior Manager – F&A (Finance & Accounts)–International Banking Reconciliation& Cards
Settlements
MANAGERIAL EXPERIENCE:
Managing 150+ FTEs supporting processes across 4 Regions (APAC, EMEA, NAM & LATAM) spanning
20 countries of a top US Bank
Banking Reconciliation:
• Unit responsible for reconciliation of various Account types (AR/AP/Suspense/ Cash & LBV) for
Products (Cards, Mortgages, Deposits, Investments & ATM) of Consumer, Commercial and Prepaid
cards and banking Business.
Cards Settlements:
• Unit responsible for Association (VISA / MASTER) settlements, Validation of Settlement amount,
financial ledger postings & Country / Business specific MIS.
Recent Project:
• Acted as Project manager for the top US Bank Indonesia branch operations On-shore control
review project of reconciliation process and best practice sharing/ implementation. This project
won the ‘best project award’ within the cluster for the year and well appreciated by cluster head,
Client Country head & top management.
NRI Fund transfer and Deposits Process:
• 2.5+ Years of managerial experience in handling 40+ FTEs supporting core operations process of
top US Bank NRI Centres customers product of Deposits (Opening/Closing of Deposit Accounts
(NRO/NRE/FCNR), Currency conversion of deposits, Preparation of Drafts, Repatriation of funds from
India to Overseas , Fund Transfers inward & outward (which included First/Third party funds transfers
processes)
• Received ‘Appreciation Mails’ from NRI business and Area Directors for improvements of TAT
reduction project - ‘SPEED’ (Reduced from 24 hours to 04 hours) for critical Fund Transfer instructions.
Key Achievements:
• Leading the client global project for Standardization & Centralisation of proof packages as part
of Balance Sheet substantiation drive from client Bank headquarters.
• Leading the 15% productivity benefit project for clients related to settlement validation and GL
reconciliation Automation in coordination with Information technology division.

2. • Segregation of duties between settlements and reconciliation functions for independent controls
• Designed & implemented Score card model for agents
• Visual Floor controls for monitoring operations processes
• Managed 40 KAIZENs and won the ‘top performance award’ for process improvements
SME EXPERIENCE:
Accounts Reconciliation:
• 7+ years of SME experience in reconciliation of General ledger accounts of US Bank India business
Assets (Mortgage/Auto/unsecured loans) product and NRI business centre bank accounts
(Deposits/Investments/ Treasury/Fund Transfers) of AR/AP & Suspense account types.
• Acted as proof owner of independent control unit reporting directly to top management
Assets Securitisation:
• 2+ Years of experience in complex operations process of securitisation of India business Assets
products. Handled monthly interest servicing and payout to the clients.
Additional Responsibilities:
 Walk through & presentation for prospective clients showcasing the potential of operations
team
 Acted as buddy process owner for clients to drive process streamlining & improvement
initiatives
 Preparing BRD documents and supporting testing in production environment.
 New client countries - right sourcing of settlements & reconciliation.
Education Qualification
 Graduation in Commerce & accounts - D.G.Vaishnav College Chennai
 DBM - ICFAI university
 Pursuing PGDBA in Symbiosis university
Personal Profile
Date of Birth : 10th
Mar 1979
SEX : Male
Marital Status : Married
Address : 61/137 Purasaiwalkam High Road Chennai – 600007
Work Office : TCS Spencer Plaza, Chennai, Tamil Nadu, India