1. Sir/Ma’am,
I am a self driven individual with 7+ years of UAE Banking experience in the field of MIS,
Business Intelligence, IT Digitization and Performance Management along with knowledge
of all Non Voice Operations of the Bank like Account Relationship Centre, Credit Services,
HR Services as well as Finance & Accounting Units
I am qualified with Bachelors degree in Commerce (B.Comm.), well experienced in statistical
data analytics, project management, digitization & also proficient in MS Office applications
along with basic knowledge in Excel VBA coding and development of Qlikview applications
Having qualitative experiences in excellent planning, analytical & problem solving skills, time
management skills will add value with an organization of repute.
I am currently looking for a challenging position in the industry that will enhance my skills and
provide room for personal growth and advancement thereby contributing significantly to the
growth of the organization.
Regards,
Tasneem Petiwala

2. TASNEEM PETIWALA
Iqbal Bldg, Al Khan, Sharjah, UAE. I Mobile: +971555457130 I Home: +97165629536 I tasu91@hotmail.com
OBJECTIVE
To take challenging opportunities where my abilities and talents can be merged to achieve your
organizational goals by continuous improvement
TECHNICAL SKILLS
 MS Office 2013 along with basic knowledge in Excel VBA coding
 Basic knowledge in Qlikview application development
 Knowledge of banking software applications, namely:
 Finacle Core System
 Finnone LMS & CAS
 Web-based Sigcap
 Swift Alliance Messenger
 Tracksoft
 AS400 Equation
 Blue Pumpkin
PROFESSIONAL TRAININGS
Anti-Money Laundering Course Nov 2015
Fraud Prevention Training Nov 2015
Influencing Skills Nov 2015
Lean Management Course Nov 2015
Coaching & Feedback Sep 2015
Six Sigma Yellow Belt Training Course Jun. 2015
Work Force Management Course (Blue Pumpkin software) Feb. 2014
Emirates NBD International, Dubai
 Forecasting & Scheduling
 Identify Agent requirement
 Leave planning & Shrinkage management
Certified Associate Program (C.A.P.) Mar.2013
Emirates NBD International, Dubai
 Effective Self Management
 Effective Communication & Customer Service
 Banking Essentials

3. WORK EXPERIENCE
Emirates NBD Bank International, Dubai - U.A.E. May 2008 – To Present
MIS Manager June 2014 – To Present
Tanfeeth Islamic Credit Services, Finance & Accounting, HR Services, Retail Credit Centre and Operations
Processing Centre - MIS & Performance Transparency Unit
Work Profile:-
 Managing MIS work force as well as stakeholders for all Non-Voice Operations of
the Bank for both Emirates NBD & Emirates Islamic
 Project Management involving Automation of BAU deliverables through BI &
Digitization tools, End to End process re-engineering initiatives to fix gaps &
identify improvement opportunities
 Conducting periodic reviews with CEO, DCOO & Operations Head of each Unit to
review performance, Project updates, Training penetration and People
Engagement
 Identifying improvement opportunities through deep dive analysis of specific areas
within each Operating unit
 Delivering critical projects like Automation of Performance KPIs, Travel Expense
Analysis for Group CFO, Digitization of BAU reports
 Liaising with IT & Digitization team to explore automation solutions like Qlikview,
Sharepoint and Cognos data dump design and development
MIS Supervisor April 2012 – May 2014
Tanfeeth Islamic Credit Services - MIS & Performance Transparency Unit
Work Profile:-
 Leveraging a strong MIS base in the Retail Processing & Credit Service Centre of
Emirates Islamic Bank
 Publishing scheduled statistical reports internally & externally on Business volumes
& Service delivery levels in the form of a daily Performance Snapshot as well as
monthly presentations as an update to the CEO, COO and the Exco Committee
 Conducting monthly performance reviews with the COO and acting as an advisor
to the Operations Head
 Handling Work Force Management through effective capacity planning, publishing
employee schedules, forecasting business volumes with expected service delivery
levels
 Acting as one point of contact for all MIS requirements and conducting regular
meetings with the client to obtain value added feedback on MIS reports
 Managing Performance Evaluation System consisting of a monthly incentive
scheme for staffs by preparing performance ratings through a designed KPI
structure
 Designing datamart for Operations by liaising with IT in order to conduct analytics
to meet Business requirements

4.  Providing support to IT to develop automated MIS tools in order to reduce manual
effort and time consumption
 Understanding the process flow and identifying improvement opportunities to meet
customer expectations
 Explore possibilities of system enhancements to obtain standardization in day to
day work
Internal Auditor / Compliance Officer April 2011 – March 2012
Operations Processing Centre – Quality Assurance & Continuous Improvement
Work Profile:-
 Conducting internal Audit reviews of all data processing departments of the bank;
namely Account Opening, Account Maintenance, Signature Capture Unit, Clearing,
PDC, Inward/Outward Payments & Payroll; for quality check and ensure adherence
to Bank policies & procedures
 Preparation of Audit reports post review and attending meetings with the Unit
Managers for discussion of the report
 Conducting Five S reviews for all departments to ensure standardization in the
work environment and preparing Rating Sheets based on the review results
 Conducting spot checks across all Units to verify individual productivity scores self-
reported by the staffs
 Handling performance management of staffs by tracking productivity scores and
providing nominations for monthly Rewards & Recognition scheme in order to
appreciate & encourage staffs
 Tracking discrepant applications identified by the back office units and sharing the
report with Retail and Corporate Business Heads to drive quality in processing
customer transactions
MIS Analyst July 2009 – March 2011
Operations Processing Centre – MIS & Performance Management
Work Profile:-
 Preparing consolidated statistical reports detailing the entire OPC unit wise
productivity on a daily, weekly and monthly basis and submitting the same to the
GM & the COO
 Tracking the monthly performance of OPC Makers & Checkers and identifying the
top performers for the distribution of appreciation letters & vouchers
 Ensuring smooth transactions between OPC & the branches by maintaining daily
issue list of OPC & coordinating the same with the Retail & Corporate heads
 Conducting internal quality reviews for all Units within OPC around the year; to
ensure minimum risk of errors & customer impacting complains

5.  Launching the OPC Online Dashboard to ensure Self Reporting by all OPC users
& maintaining the overall unit-wise productivity Online; to be viewable by all
 Acting as a Security & System Administrator on the OPC Online Dashboard for the
creation & maintenance of users, activities & scores of the respective units within
OPC.
PDC Reconciliation Officer March 2009 – July 2009
Operation Processing Center – PDC Reconciliation Project
PDC Surge Team was formed in accordance to the various internal system issues faced by the PDC Department
with respect to customer auto loan accounts; which led to provisioning into millions.
Work Profile:-
 Team leader
 Keeping in touch with the Collections & Legal Department; & assigning cases
received from them to all the team members
 Handling all the branch queries related to PDC updating through phone calls and
emails
 Reviewing and reconciling all the escalated cases to the higher management from
the branch level
 Preparing daily individual as well as consolidated statistical report of the Surge
Team activities
 Reconciling and tracking of day-to-day transactions routed to the PDC Suspense
Account
 Setting up and achieving monthly target amounting to millions in AED and
reporting the same to the Vice-President & Head of OPC
Processing Team Member May 2008 – Feb 2009
Operation Processing Center - Loan Administration Department
Work Profile:-
 Handling vehicle mortgage release requests
 Coordination between the branch and the legal department
 Liaise with the filing department for loan files and request vehicle registration
copy
 Check with the loan department if there are any outstanding dues on the loan
account
 Complete securitization of all the required documents for issuing a
mortgage release to the concerned branch
 Forwarding the scrutinized account details and documents to the supervisor
and signing authority for final issuance of the mortgage release letter
Ajay Decorators, Wedding planner, Mumbai - India Jul 2005 – Jan 2007
Senior Administration Executive

6. Work Profile:-
 Attending Customers/ Calls
 Coordination between the Client and the Production Team
 Managing and scheduling meetings on a daily basis
 Handle the petty cash for office related expenses
 Maintain the conference room bookings / arrangements, etc.
 Setup in-house Conferences on a weekly basis and submit minutes
 Travel coordination & booking airline tickets for the management
 Complete office Administration
QUALIFICATION
Bachelors in Commerce -Examination (B.Com.) Feb. 2007
Burhani College of Commerce & Arts, Mumbai
Examination conducted by University of Mumbai
Higher Secondary Certificate -Examination (H.S.C.) Jun. 2004
Burhani College of Commerce & Arts, Mumbai
Examination conducted by Maharashtra State Board of
Secondary and Higher Secondary Education, Pune
LANGUAGE SKILLS
English Read, Write and Speak.
Hindi Read, Write and Speak.
Urdu Speak.
Gujarati Read and Speak.
PERSONAL INFORMATION
Profile: Female, 27, Married
Date of Birth: 19 May, 1988
Nationality: Indian
Visa Status: Employment Visa
Passport No: H7102398