This document provides a summary of a banking professional's qualifications and experience. The professional has over 12 years of experience in banking operations including auditing, client management, cash management, business development, revenue generation, and risk management. He has expertise in core banking software and experience managing banking operations and business to accomplish goals. He is seeking a position in Bangalore, Hyderabad, or Chennai utilizing his skills in process improvement, compliance, team management, and customer service.

1. z
BANKING AND OPERATIONS
Proficient in running successful method-oriented operations and taking initiatives for business excellence through process
improvement
Location Preference: Bangalore / Hyderabad / Chennai
Profile Summary
A competent professional with over 12 years of experience in:
~ Auditing ~ Client Management ~ Cash Management
~ Business Development ~ Revenue Generation ~ Banking Operations
~ Compliance ~ Team Management ~ Risk Management
~ AML Procedures ~ KYC Norms and Procedures
• Expertise in managing banking operations / business to successfully accomplish
corporate plans and goals
• Possess Banking Software Exposure in FINACLE (Core Banking Software developed by
Infosys), FLEXCUBE (Core Banking Software developed by I Flex) and Armor (Banking
Software developed by Polaris)
• Hands-on experience in audit controls and processes like sample collection, testing and
certification of individual branches
• Hands-on experience in KYC Norms and Procedures
• Skilled in managing & leading teams for running successful process operations and
experience of developing procedures & service standards for business excellence
• Proven track of developing & implementing effective operational policies / norms,
systems & controls, and customer service standards
• Proficient in ensuring consistent delivery of high quality services to clients through meeting or
exceeding client expectations guided by the Service Level Agreements and efficiency/accuracy standards
• Achievement oriented professional with excellent people management skills and an ability to manage change with ease
Work Experience
Jun’08 – May’15 Citibank N.A., Nandyal as Branch Operations and Service Head – R Grade
Role:
• Managed a team of 4 members
• Conducted half-yearly and yearly appraisals of the team members and motivated them to achieve
their set targets on time
• Recruited new talents and offered knowledge of banking operations, procedures and norms of
RBI regulations
• Reported to RBI and other regulatory bodies on time for mitigating the risk of the branch &
the organization
• Coordinated with RM for resolving the discrepancy raised towards account opening forms
and mutual fund bookings.
ARUN KUMAR
NIDICHENAMETLA
09000079345 /09493452310
nidichenametla@gmail.com
# 87-106, Srilakshmi Nagar, B-Camp, Kurnool –
518002, Andhra Pradesh

2. • Interacted with different departments across the channels for resolving customer queries and ensuring maximum
client satisfaction
• Engaged in quarterly appraisal of the risk control & assessment team
• Reviewed & cleared ageing customer instructions at ROPS Hyderabad
• Managed a team of 4 members at Operations Hub - Hyderabad
• Maintained & developed customer relationships for business development & target achievement for banking operations
• Implemented competent strategies with a view to penetrate new accounts and expand existing ones for a wide range
of financial products / services
• Monitored the overall functioning of processes, identified improvement areas and implemented measures to
maximize customer satisfaction level
• Anticipated customer needs & potential problems and identified ways to increase customer satisfaction
• Assisted in the development of annual and long-range plans that linked business strategies to operational plans and
the expected range of financial results
Highlights:
• Conducted BCP drills for the branch in applicable scenarios
• Gained in-depth knowledge of KYC norms and procedures
• Coordinated with the Relationship Manager for adding new customers and converting them into high net worth clients for
the bank that helped in generating revenue of 2crs.
• Merit of receiving ‘Best Rating for the Branch’ in yearly internal audit
May’06 – Jun’08 ICICI Bank, Kurnool as Assistant Manager
Role:
• Managed a team of 6 members at Regional Processing Centre, Hyderabad
• Led different operations at Front Desk, Cash, Remittances, Safe Deposit Locker, Clearing and Private Banking
• Monitored & ensured timely submissions of all retail banking MIS reports, i.e. monthly, quarterly, semi-annually & annually
• Engaged in:
o Statutory & concurrent audit compliance of the branch
o Cross-selling of banking products
Highlight:
• Merit of stabilizing the new process with zero errors
Previous Experience
Mar’04 – May’06 Accenture Services Pvt. Ltd., Bangalore as Senior Process Associate (Reconciliations)
Highlight:
• Conferred with “Alliance Award” for offering outstanding contribution in a team performance
Apr’03 – Mar’04 ICFAI University, Kurnool as Branch Executive
Certification
• Pursuing Certification Courses from Indian Institute of Banking and Finance on following modules:
o Certification in Risk in Financial Services – Level 1
o Certification in Compliance
Education
2002 Masters in International Business (Finance & Marketing) from Gitam Institute of Foreign Trade, Visakhapatnam
1999 B.Com. from Government Degree College for Men, Kurnool, Sri Krishnadevaraya University.

3. IT Skills
• Finacle, Flexcube and Armor
• MS Office (Word, PowerPoint & Excel) and Internet Applications
Personal Details
Date of Birth: 1st
June 1979
Languages Known: English, Telugu, Hindi and Kannada