This document is a resume for Mohammed Qassim, outlining his professional experience in logistics, supply chain management, customer service, and warehouse management over the past 8 years. Qassim currently works as a Warehouse In-Charge for ABB Industries, where he is responsible for customer support, warehouse and supply chain planning, and meeting delivery targets. Prior to his current role, he worked for 6 years as a Field Logistics Specialist for Schlumberger, where he coordinated international shipments and developed strategies to reduce costs and improve delivery times.

1. Mohammed Qassim Mobile: +97150 6365175
E-Mail: mqassim83@yahoo.com
In pursuit of assignments with key focus on Logistics / Customer Service / Warehouse Management
Professional Synopsis
~ Strategy Planning ~ Logistics ~ Vendor Management
~ Key Account Management ~ Warehouse Management ~ Corporate Presentations
~ Inventory Management ~ 3 PL Warehousing ~ Freight Management
~ Procurement / Sourcing ~ Team Management ~ Customer Service
~ Cost Cutting Initiatives ~ SOP Preparation ~ Oil and Gas Logistics
~ Project Cargo / Heavy Lift
 A dynamic personnel with 8 years’ cross-cultural experience in, Supply Chain Management, Customer
Service Management, Team Management & Oil and Gas Industry.
 A strategic planner with expertise in implementing cost saving measures to achieve reduction in terms of
logistics cost; demonstrated abilities in devising & optimizing service operations activities.
 Possesses exceptional negotiation and relationship management skills with ability to relate to people at any
level of business.
 Gained extensive experience in Supply Chain Operations, Transportation Systems, Purchase & Inventory,
Space Utilization & Configuration, and Vendor Relation Management.
Proficiency Forte
Logistics
 Devising efficient Logistics Management System to ensure delivery of the goods / shipments as per
committed timelines and cost.
 Managing effective & efficient costing system resulting in cost reduction, business process and procedures for
improving performances.
 Appointing new vendors, sustaining the existing network and managing the supply chain; ensuring timely
dispatch of the goods.
 Preparing MIS reports of inward / outward logistics with a view to appraise top management and customers of
the routine inventory management activities.
 Framing the costing & proposal for the logistics solutions on National & International level.
 Controlling logistics operations in computerised environment like WMS and handling team of personnel in
direct supervision.
 Mobilization of project cargo from Jebel Ali to various destinations across the globe as per client
requirements.
Procurement/Vendor Management/Sourcing
 Sourcing of vendors in line with field/division requirements to cater to geographic and demographic
advantages
 Managing and updating vendor base periodically
 Assessing vendors based on set performance criteria and providing feedbacks for improvement in service
quality
 Analysis of comparative statements and capabilities of vendors
 Vendor performance review and yearly ratings
 Cost saving initiatives by creating parallel sources

2. Operations Management
 Monitoring overall operations; responsible for planning and achieving set branch targets from time to time.
 Implementing corporate goals, short & long term budgets, managing inventory & assets and plans for the
achievement of goals.
 Formulating SOP’s by studying the requirement, level, activities, reporting formats, etc.
 Introducing vendors in the routes; calculating route wise cost on a monthly basis;
 Optimizing the vehicles scheduling, timely movement, review of weight loss and monitoring shortage / excess
/ damages & claims / recovery.
 Maintaining the stock of material without any variance by conducting stock verification and audits.
 Ensuring proper upkeep of the stores and implementing quality techniques for effective control.
Relationship (Customer Service) Management
 Providing direction, support & guidelines to a team of customer service agents to ensure efficient resolution
of complaint through correspondence & coordination
 Supporting specific customer service operations for rendering quality services by resolving customer
complaints on performance bottlenecks.
 Communicating & maintaining healthy relations with all Clients and Vendors.
 Coordinating with Serving Manufacturers, Importers, Exporters, and Retailers, Trading Firms, Logistics
Providers, International Freight Forwarders, Custom House Brokers, etc.
Team Management
 Leading, training & monitoring the performance of team members to ensure efficiency in operations and
meeting of individual & group targets.
 Creating and sustaining a dynamic environment that fosters development opportunities & motivates high
performance in team members.
Employment History
Since Nov’10 with ABB Industries– Warehouse In charge – Supply Chain / Customer Support /Warehouse
& Planning
Responsibilities and Highlights
Responsibilities (Current)
 Facilitating delivery of best service to the customers through direct interaction. Addressing to their complaints
on orders & deliveries and providing them suitable solution. Driving towards achieving zero complaints from
the customers.
 Defining cause of delay in the delivery and set up KPIs to eliminate delays.
 Organizing meetings with customers and customer support team for better understanding.
 Generating forecast for monthly delivery target and direct team for target achievements.
 Coordinating and controlling the order to cash cycle and associated information systems.
 Working hand in hand along with Sales team to ensure that the Monthly/Yearly revenue targets are met on
time and in full.
 Acting as a main trunk as well as support for the entire customer service team to ensure effective working as
one unit to meet the common goals and objectives.
 Participate in the operations review meetings along with sales team.
 Develop and execute purchasing and inventory management strategies using historical activity/data, sales or
purchasing forecasts, design change knowledge and other information in order to reduce the amount of
obsolete/inactive assets, warehousing costs and carrying cost of capital throughout the division in LVP.
 Maintain product, packaging and material inventory/availability using demand forecasts, historical orders and
software tools in order to support the operations plans and customer demand.
 Coordinate supply networks in order to ensure continuity of supply from ABB Affiliates by building and
maintaining key relationships with both internal/external suppliers and customers.
 Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.

3.  To identify, develop and support new processes and procedures to streamline operations which will ensure
smooth and efficient operation of the complete Supply Chain.
 Maintaining a professional relationship with the 3PL, governed by the scope of Contract signed with them.
 Ensuring good relationship with different freight Forwarder and include them on ad-hoc freight tenders, so as
to achieve the maximum cost saving.
 Keep the 3PL’s interested and focused on the business by conducting weekly / monthly review meetings and
ensuring fulfillment of ABB orders on time.
 Initiating, participating and maintaining standard QHSE habits within 3PL activities.
 Carrying out an annual QHSE Audit.
 Monitoring closure for action points raised in the Audit.
 Recommended the disposal of obsolete items worth in excess of USD 1 million

Highlights:
 Designed the WMS in the warehouse which made a saving of 2.3 million USD
 Formulating and implementation of standard operating procedures for logistics and Customer Service
operations in Middle East.
 Implementation of WMS in the Warehouse which increased the stock accuracy to 99%.
 Formulating a contract in place where by the stock discrepancy is passed on to the 3 PL.
 Handling and monitoring system EDI message flow.
Preceding Assignments
June’07 to Oct ’10 with DANZAS AEI EMIRATES L.L.C (Schlumberger (Field Logistics Specialist))
Responsibilities
 Responsible for handling all the cross trade shipments of Schlumberger from various international locations to
other countries
 Coordinating with my operation team for local exports and imports
 Key Point of contact between the client and the operation team as a customer service
 Formulating strategies and providing guidance to transport personnel to reduce costs, speed up delivery time
and to maximize customer satisfaction
 Preparing rosters and deciding on delivery routes and follow-ups
 Receive shipments and log the details in GOLD MFG Pro (Global Oilfield Logistics Distribution) ERP, an
advanced Supply Chain Management system.
 Ensure timely stock entry and provide support to operation team in resolving issues like incomplete
documents, unidentified parts, and short/ excess shipment
 Carry out destination specific formalities for select outbound shipments.
 Provide customers details regarding export/import Shipments and handle related correspondence
 Handling all documentation as per Trade laws and INCO terms
 Maintaining correct records both manually and in the system
 Preparation of KPI (Key Performance Indicator) reports to the operation Manager.
 Enhancing Customer Relationship.
 Serving as focal point of contact for all clients (both internal and external) for logistics issues and delivery
solutions
 Assisting Country Logistics Manager in set up of Logistics Distribution Center in Jebel Ali.
 Manage process of Shipments to Iran, Iraq and Yemen with focus on consolidation and periodic shipping and
meeting operations deadlines.
 Involved in Warehouse Migration Projects.
 Country specific trade policies and compliance requirements periodically updated
 Regular TCC (Trade Compliance and Controls) audits with the TCC team based on which Trade Compliance
procedures for the hub is set.
 Closure of any open issues monitored; Regular audit / inspection of the distribution hub to ensure cargo all
are stored/ handled in compliance with set QHSE (Quality, Health, Safety and Environment) standards.

4. Highlights:
 Oversaw the Solution Delivery Process right from proposal to the implementation stage.
 Played a key role in managing business process reviews & customer satisfaction.
 Designed and implemented warehouse optimization of AE8 stores (4900 SKU’s) thereby reducing the lead
time for order processing by 40%.
 Supervised the costing activities for 3PL.
 Champion of hub distribution and logistics business processes for any queries from 3PL and/ or Customers.
 Custodian of Hub Operation Procedures – referencing and improving the same on a continuous basis.
 As a key member of the team, consistently achieved, targeted Key Performance Indicators.
Jan ’05–Mar ‘07 with Clarion Logistics (Multiple Assignments)
Responsibilities and Highlights
 To enhance Customer satisfaction - by being right first time and every time to customer’s enquiries and
requirements, by treating both internal and external customers with maximum promptness and courtesy; and
by eliminating customer’s complaints.
 Provide and “On-time in Full’ Customer service in line with global service guidelines.
 Maintaining and updating pricing database and providing timely and accurate management reports.
 Timely replenishing stocks to these areas to avoid stock out situations.
 Provide Demand Plan on a monthly basis to supplier.
 Preparing and updating Quality manual for stores readiness/Supply Chain with respect to ISO
 Recommended a change in Stocktaking method from Annual to Cycle counting, reducing manpower
requirement for the exercise
 Coordinating Product costing and Pricing. Handling queries and Complaint Administration related to products,
its availability & supply, pricing, documentation and marketing.
 Responsible for handling all the cross trade shipments from various international locations to other countries
 Coordinating with my operation team for local exports and imports
 Preparing rosters and deciding on delivery routes and follow-ups
 Receive shipments and log the details
 Carry out destination specific formalities for select outbound shipments.
 Provide customers details regarding export/import Shipments and handle related correspondence
 Handling all documentation as per Trade laws and INCO terms
 Preparation of KPI (Key Performance Indicator) reports to the operation Manager.
Sept ’02– Dec 04 with Trinity General Trading (Multiple Assignments)
Responsibilities and Highlights
 Supervise the processing of Import and Export orders.
 Administrating the work of visa
 Supervise the day-to-day functions within the operation dept.
 Co-ordination between other departments in the Organization
 Purchasing of materials like chemicals steels etc.
 Handling all documentation.
 Maintaining correct records both manually and in the system
 Preparation of KPI (Key Performance Indicator) reports to the operation Manager.
 Deployment of operational staff.
 Assisting several divisions like transport, logistics & warehouse
 Enhancing Customer Relationship.

5. Academia
Higher Secondary in C.B.S.E from Jai Hind College in Mumbai , (India)
Bachelor in Business Administration from Roshivelle University , (USA)
Master in Business Administration from Roshivelle University , (USA)
IT Skills: Proficient in MS Office / Internet Applications
ERP’s Handled: - SAP / ORACLE
Personal Dossier
Date of Birth: 19 Dec 1983
Marital Status: Married
Languages Known: English, Hindi
Passport: Valid Till 2021
Visa: Work Visa
References: Available on request

6. Academia
Higher Secondary in C.B.S.E from Jai Hind College in Mumbai , (India)
Bachelor in Business Administration from Roshivelle University , (USA)
Master in Business Administration from Roshivelle University , (USA)
IT Skills: Proficient in MS Office / Internet Applications
ERP’s Handled: - SAP / ORACLE
Personal Dossier
Date of Birth: 19 Dec 1983
Marital Status: Married
Languages Known: English, Hindi
Passport: Valid Till 2021
Visa: Work Visa
References: Available on request