1. Riju Dey.
P.O - Madarpur, Vill - Bizna, Via - Garifa
Halisahar, Dist. - 24 Pgs (n), Pin - 743166, W.B
E-Mail: rijugutul@gmail.com
Mobile # +91-8420384420, +91-9903888282, +91-33-25882398
PROFESSIONAL EXPERIENCE
Sun Knowledge
Working as a Sr.Quality Assurance from 7
th
of May, 2015
OnProcess Technology
Worked as a Process Consultant from 17
th
of November,2014 till 15
th
of April 2015
1. Provide analysis and advice to improve an organization's productivity,
2. The primary responsibility of the Process Consultant is development, implementation and management of business aligned IT
services and service level management.
3. Consults with clients in analyzing current processes, advises on re-engineered processes and implements process changes.
4. Monitors and mentors the implementation of new processes; provides input on best practice standards.
5. Defines process issues and resolutions; facilitates and oversees service management processes.
Provides technical advice and guidance to management and service management staff
ZINFI SYSTEMS SOFTWARE PVT.LTD.
Worked as Process Developer from 1
st
of April,2014 till 13th of October, 2014
1. To Understand how satisfied the end users are with CLIENT's product.
2. To Determine how CLIENT can improve product sales by adjusting features and pricing.
3. To Enable CLIENT's management team to develop a clear product and pricing strategy.

2. DESCON SOFTWARE PVT.LTD.
Worked as a QUALITY ANALYST from 1st of August,2010 Till 31
st
Dec 2013
Job Responsibilities include
1. To audit the number of calls given by the client on a daily basis.
2. Record feedback and to let the Customer service rep knows about his/hers areas of improvements.
3. Bring in necessary changes to the process and constant updating of call center core process.
4. To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to
what the CSR was talking about.
5. Attend call calibrations.
6 To check if the CSR has used the right telephone etiquettes, And followed appropriate hold procedures and has a given a
proper
resolution for the customer’s request..
GENPACT, Hyderabad, A.P. Jan 9th, 2008 till July 21st, 2010
Department: – Consumer Collections – Retail Sales Finance
Process Associate,
1 Job Responsibilities include taking Inbound and Outbound Collection Calls (Blend – Semi Voice) for GE
Money Bank across 2 – 4 due stages
2 Job Responsibilities include SKIP TRACING - to find customers and route it to collections
3 Collecting on good finds on delinquent accounts
4 Transport SPOC for the portfolio, working on reduction of revenue loss due to incorrect rostering
5 Taking regular huddles and maintaining a huddle tracker for the team.
6 Selected as a Compliance representative for the team, maintaining huddle tracker
7 Have taken one of the maximum number of Green Calls within the team
8 Has always been a Six Sigma Caller in terms of compliance

3. Fortune Hi-Tech Pvt.Ltd, Camac St, (Outbound Int. Call Centre) Kolkata, W.B. 15.03.2004 to
30.08.2007
Process Associate, Sales
1 Job Responsibilities included taking outbound Sales calls for various service providers and products
2 Dialled prospective customers across the United Kingdom for Health Care Products
3 Assisting the internal tech support team on solving various technical issues
4 Got an opportunity to teach the associates about the soft skills training and also teach the associates
how to handle the irate customers
TRAININGS ATTENDED
1 Interpersonal Skills.
2 Time Management.
3 MS Office, Excel and PowerPoint
4 E - Mail writing skills.
ACHEIVEMENTS
Won various contests from time to time at work & received many Portfolio level Awards
ACADEMICS
ACADEMIC BACKGROUND
Year
Degree
University/Institute
Marks (%)
2014 Graduation Appear

4. 1998 W.B.B.H.S.E Durgapur, WB
1996 ICSE Durgapur, WB
HOBBIES & INTERESTS
1 Playing Chess
2 Traveling
PERSONAL DETAILS
Date of Birth: June 07, 1979
Languages Known: English, Hindi, & Bengali & Telegu.
Permanent Address: P.O – Madarpur,
Vill- Bizna; Via - Garifa
Halisahar, 24 Pgs (N)
Pin 743166, (W.B)
Riju Dey