The candidate is seeking a career opportunity in customer service with opportunities for advancement. They have experience in retail sales, customer service, logistics operations, and shift supervision. Their skills include product familiarization, merchandising, computer skills, self-motivation, customer service, and fluency in English and basic Arabic. They have over 5 years of work experience in customer service and logistics roles for various companies in Dubai.

1. Objective :
To be a memberof a well-establishedcompanythat will provide opportunitiesfor career
advancement,compensationcommensurate to my qualificationand experience plusthe potentialities
to perform challengingrolesincustomer service
SKILLS :
o Product familiarization and Storekeeping
o Merchandising
o Computer literate (Microsoft Excel, Word, ERP)
o Can adjust to new environment and policy
o Self motivated and can work with less
supervision
o Customer Service / Sales and Management.
o Fluent in English
o Can understand and speak basic Arabic
language.
o First Aid
WORK EXPERIENCED :
Techmart Middle East LLC
(Retail & sales LLC)
Al qouz Industrial are 4
March 28, 2016 up to present
Work Description
 helpingto develop and implement a customer servicepolicy for an entire organization;
 findingways to measure customer satisfaction and improveservices;
 Managing a team of customer services staff,handlingface-to-faceenquiries fromcustomers.
 handlingcustomer complaints / any major incidents,such as a security issueor a customer being taken ill;
 issuingrefunds or compensation to customers;
 keeping accuraterecords of discussionsor correspondencewith customers;
 analyzing statisticsor other data to determine the level of customer serviceyour organization is providing;
 producingwritten information for customers, often involvinguseof computer packages/software;
 writingreports analyzing thecustomer servicethat your organization provides;
 developing feedback or complaints procedures for customers to use;
 improvingcustomer serviceprocedures, policies and standardsfor your organization or department;
 meeting with other managers to discuss possibleimprovements to customer service;
 being involved in staff recruitment and appraisals;
 leadingor supervisinga team of customer servicestaff;
 Entering POs and preparinginvoices(EnterpriseResourcePlanning)
RAQUEL M. SAHADJE
Address: Frij Murar ,Dubai UAE
Contact #:050 9206919
Emaill: raquel.sahadje@yahoo.com
Visa: Employment Visa
Position: Costumer Service /Admin
Specialization: Officer in charge Logistic
Industry OnlineCompany (Sales and Retail)

2. Kingsouq.com
Online shopping shop (Retail & sales LLC)
Naif road Diera Dubai UAE
July 06, 2014 –Mar 18, 2016
Work Description
 Manage logisticsoperations includingall logisticsassets in order to ensure timely and cost-effective
delivery of WFP cargoes;
 Ensure that all staff areadequately trained,cross trained and identify any additional trainingneeds to
achievehigh workingstandards;
 Co-ordinate and providelogisticssupportto ongoing air,land,sea or rail operations in thearea;
 Establish reports based on logisticsmovements and distributethem accordingto requirements;
Identify, mobiliseresources,implement and report on special logisticsoperations;
 Ensure that accurateand complete accounting,reporting and internal control systems arefunctioningand
that all relevantrecords aremaintained;
 Ensure effective commodity management and quality control;
 Ensure adequate logistics preparedness through contingency planningand continuous logistics
preparedness reviews;
 Co-ordinate logistics operationswith other organization’s in thearea;
Support logisticsstaff in other offices;
 Supervisestaff as required,Perform other related duties as assigned.
Emirates National Oil Company (ENOC)
P.O. Box 5589 Dubai, U.A.E.
Feb 2012 – May 2014
Work Description
 Ensure that outstandingcustomer serviceis maintained atall times by all staff in the shift
 Dealingwith all costumer complaints in a professional,courteous manner
 Assistingthemanager achieved superior maintenanceof site image and company standard
 Responsiblefor helpingthe site manager to achieved the budget target of sales
 Monitoringof shiftreport and investigatingany anomalies
 Compilingthe daily shiftreport, preparingcash deposit for collection and entering daily paper works

PERSONAL DETAILS
SEMINAR & TRAININGS :EDUCATION
REFFERENCE
Position : ShiftSupervisor
Specialization: Supervisor
Industry : Oil RefillingCompany
Position: Logistic Officer/Customer Service
Specialization: Officer in charge Logistic
Industry OnlineCompany (Sales and Retail)
 BASICFOOD HYGINE TRAINING( Dec 08, 2008 ENOC/EPPCO Training
Center Dubai UAE)
 FIRE FIGHTING(Feb. 14, 2008/ENOC/EPPCO Training Center DubaiUAE)
 MANAGING COSTUMER SERVICE (Sep. 28, 2011/ENOC/EPPCO Training
Center Dubai UAE)
 BASICSUPERVISORY SKILLS TRAINING PROGRAM(Jan. 5,
2012/ENOC/EPPCO TrainingCenter DubaiUAE)
Passport Number: EC8109551
Date of Issue: 21 June 2016
Place of Issue:PCG Dubai
Expiry Date: 20 Jun 2021
Nationality: Filipino
Date of Birth: Sep. 8, 1979
Religion : Islam
Height : 5’ 2”
Weight : 53 kg
Field of Study: Bachelor of Science in Accountancy
University:University Of Mindanao
Year: 1996 – 1998
Available upon your request.
I hereby certify that all information given above is true and correct.