The document provides a summary of the job applicant's work experience and qualifications. It includes: 1) A description of the applicant's current role as Acting Regional Manager for Ledcor Technical Services, where he is responsible for fiber conversions, responding to escalations, and coaching technicians. 2) Previous experience as a Field Technician for Ledcor Technical Services and as a contracted installer for Telus, where he provided excellent customer service. 3) Additional experience as Partner/Operations Manager for a dance club and as General Manager for two lounges, where he was responsible for staff management, scheduling, maintaining profitability and developing customer rapport.

1. Work Experience
Ledcor Technical Services – Alberta Falcon Prime (Acting) (2015-
present)
 Responsible for Fibre Coversions across all 8 communities
 Respond and act on all Falcon Escalations with the GCM team
 Coach technicians to reduce the amount of repeats and incompletions
 Assist and coach technicians to complete their jobs at a Telus and LTS 5 star level
 Inspect and coach technicians on health and safety as well as installation and repair standards
 Work directly with our customer (Telus) to ensure our customer is happy with our
performance and product delivery at all times
 Actively participating in the Ledcor Gold Flag program as an acting Regional Manager
 Represent Ledcor in weekly customer (Telus) meetings
Bryan Harper
780-293-7605
Bryan.Harper@ledcor.com
Career Objective
To utilize and apply my abilities, experience, skills and passion towards growing
in a career with a respected company such as Ledcor.
Related Qualifications
 Ledcor Alberta Falcon Prime (Acting)
 Ledcor Field Technician/ Contracted TELUS installer
 POTS, ADSL, TTV and Gpon trained for installation and repair
 Residential and Business installations and repair
 Valid Class 5 Driver’s License

2. Ledcor Technical Services – Field Technician (2012-2015)
 Providing the TELUS 5 Star excellence with every customer
 Responsible for ensuring all TELUS equipment is always installed and operating at the best
quality
 Optimize every opportunity to promote the latest in TELUS technology, products, and services
Yeg Dance Club – Partner/Operations Manager (2013-present)
 Maximize profitability by prebooking customer reservations
 Organize and maintain customer hospitality procedures
 Maintain inventory and cash balance
 Create marketing and promotional ideas and activities
 Handle disputes in a discretionary manner when required
 Develop and increase excellent customer rapport
Rumors Ultra Lounge – General Manager (Rumors Ultra 2012-2013)
 Responsible for hiring and managing all staff
 Generate weekly schedule for all staff
 Manage man hours to maintain profitability
 Maintain inventory and cash balance
 Create marketing and promotional ideas and activities
 Handle disputes in a discretionary manner when required
 Develop and increase excellent customer rapport
Diesel Ultra Lounge - General Manager (2007-2012)
 Responsible for hiring and managing all staff
 Generate weekly schedule for all staff
 Manage man hours to maintain profitability
 Maintain inventory and cash balance
 Create marketing and promotional ideas and activities
 Handle disputes in a discretionary manner when required
 Develop and increase excellent customer rapport
Education and Training
2009-2009 Proserve Liquor Training Edmonton, Ab
2010-2010 Protect Security Training Edmonton, Ab

3. 2005-2005 Hi-Lift Forklift Training Hamilton, On
Received my forklift safety training certificate
2003-2003 Drive Clean Training Facility Mississauga, On
 Completed a 12 hour training course. 4 hours of equipment training, and 8 hours of
environmental, safety and complete knowledge of the program as well as customer relations
 Obtained my Ontario certification for Drive Clean Inspections
2002-2002 Mohawk College (Fennell Campus) Hamilton, On
 Attended a 3 level AC Delco Automotive Electronics Course
 Completed the first level of the three term in-school program (common core) for automotive
repair specialists
1998-2002 Sir Winston Churchill Secondary School Hamilton, On
 Ontario Secondary School Grade 12 Diploma
Volunteer Experience
University of Alberta Hospital Foundation – Festival of Trees 2012
Stollery Hospital Foundation – Penny Count 2012
References
Available upon request