The document provides a summary of Amjed Unais's work experience and qualifications. It includes his current role as a Service Point Advisor at DHL Express in Dubai where he offers customer service and processes shipments. Prior to this, he worked in retail and customer service roles in the UK and Sri Lanka, including at Primark and Amana Takaful Insurance. He has over 5 years of experience in sales, customer service, and administration. He holds a BA in Business Studies from the University of Wales and has computer skills including Microsoft Office applications.

1. Amjed Unais
Mobile: +971 56 4778876
Email: amjed777@gmail.com
Current position – Service point Advisor
A bright and talented UK University Graduate in the field of Business Studies with over 5
years of relevant working experience in Sales, Customer service and Administration and
possessing a good communication skills with internal colleagues and the customers
KEY COMPETENCIES
• Expert in selling and providing great customer service
• Sales support and Client Relations
• Problem solving and decision making
• Having a mathematical mind with good analytical skills
• Able to prioritize individual workloads according to deadlines
• Confident attitude with a proactive approach to the work
• Good knowledge of Microsoft office application and IT skills
• Ability to manage multiple tasks simultaneously
• A great team player
PROFESSIONAL EXPERIENCE
 Service Point Advisor – DHL Worldwide Express - UAE, 2014 - Present.
 Retail Assistant – Primark Stores , United Kingdom , 2009 to 2014
 Account and Admin Assistant – Amana Takaful Insurance ,Srilanka, 2008 to 2009

2. SERVICE POINT ADVISOR
AUGUST 2014 – PRESENT
DHL EXPRESS WORLDWIDE CARGO - DUBAI, UAE
DHL Express is a division of the German logistics company Deutsche Post DHL providing
international express mail services. Deutsche Post is the world's largest logistics company
operating around the world, particularly in sea and air mail.
Job descriptions
 Offering most suitable DHL Products / service to the walking customer and processing the
inbound and out bond shipments
 Dealing with Customer Queries and providing a great customer service beyond their
expectation
 Following up customer requests and assisting them in a honourable manner
 Dealing with Customer complaints and solving the issues as soon as possible under
minimum supervision
 Promoting DHL Value Added Services such as Insurance , Express 9 , 12 and helping
sales team by submitting new sales lead
 Maintaining a good relations with the customers and providing after sales services
 Managing and keeping record of DHL supplies and reporting to Accounts about the daily
cash flows / credit sales at the end of each days
 Inquiring and following up of un remitted Custom duties with all service point across UAE
 Promoting DHL service and its products over the phone to the existing customers who
haven’t used DHL
RETAIL ASSISTANT (CUSTOMER SERVICE ASSISTANT)
NOVEMBER 2009 TO APRIL 2014
PRIMARK STORES LTD – HARROW, UNITED KINGDOM
Primark is the largest fashion value retailer in the United Kingdom and Ireland which operates in over
250 Stores. Due to the increasing potential the business has expanded to the Netherlands,
Germany, Belgium, Austria, Portugal and USA
I am Responsible for profitability of the store through efficient supervision of staff, promoting sales
and maintaining shop floor according to company standards
Job descriptions and Key responsibilities:
Sales and Commercial Focus
 Ensure effective operation of the cash points to minimise queues and optimise Customer
service
 Supervise Staff in designated department in conjunction with the department manager to
achieve required results
 Ensure all stock price reductions are actioned in line with company policy

3. Stock management and People Management
 Be aware of Stock and new lines in the department and use available information resources to
ensure stock is displayed in line with sales and that best sellers are promoted.
 Replenish stock to ensure sufficient levels in the department to deliver maximum sales
performance and make sure all sizes are available.
 Assist the management team to plan and carry out regular staff training session new starter
induction.
 Compile daily plan for lunches and breaks.
 Provide full induction and training for retail operatives and others as necessary.
Merchandising
 Ensure that stock is merchandised to company guidelines to maximise sales.
 Corporate with the management team daily on layout changes or moves within your
department.
Customer service
 Demonstrate good customer service at all times and ensure that staff are fully trained.
 Handling the customer complaint and query in a professional and courteous manner, elevating
the issue to management where necessary.
Health and Safety, Security
 Assist the management team in ensuring that all methods of work are carried out according to
Health and safety policy.
 Be fully aware of company policy regarding customer or staff theft and follow appropriate
procedures.
ACCOUNT AND ADMIN ASSISTANT
SEPTEMBER 2008 – OCTOBER 2009
AMANA TAKAFUL INSURANCE, SRILANKA
Amana Takaful is the pioneer of the Takaful (Islamic) way of insurance and has carved itself a
strong market in little more than a decade of operations in Sri Lanka. With plans to establish a
global foot print for Takaful in South Asia, the company also has a fully-fledged licensed operation
in the Maldives.
Job descriptions
 Managing all the branch administrational and financial operations
 Helping Human Resource Development of the branch by conducting induction and weekly
staff meeting
 Maintaining the cash register and Receipting (Daily) , cash flow statement (weekly)
 Organising Street promotions across the region , preparing budget for street promotions
and reporting to regional manager
 Petty cash maintenance and managing accounts receivable and payables
 Conducting monthly audits of financial information of the branch
 In charge for insurance claim ( General and Life insurance ) handling , inspection of a claim
and issuing cover notes for motor vehicle insurance
 In charge for overall Branch activity while the absence of branch manager

4. PERFORMANCE HIGHLIGHTS
 Successfully achieving the Revenue Target and the shipment target
of the service point set by Commercial Team
 Achieving up selling targets every month ( KPI’s)
 Introduced many cost cutting strategies and succefully Reduced the
Monthly Operational costs in Amana Takaful Insurance and Primark
stores Ltd
 Successfully Organised Street promotions over 10 cities in southern
region of Amana Takaful Insurance for launching new products
 Played a very important role to make the harrow store No.1 out of
the other Primark stores in United kingdom on Primark home event
2010
 Awarded as employee of the Month Feb-2010, employee of the year
2009/2010 and 100% attendance award of Primark stored Ltd.
QUALIFICATIONS
• Graduate of University of Wales – BA (Hons) Business studies (United Kingdom)
(Modules include – Strategic IT management, financial management,
Financial Reporting, E-Marketing, Human Resource Management,
Management accounting, Corporate strategy ETC.)
• Higher Diploma in Business Administration (Kensington college of business, London – 2012 )
• AAT- Association of Accounting technicians (Sri Lanka) – Partly Qualified
• Diploma in Microsoft application
• GCE Ordinary Level and A level
COMPUTER LITERACY
 Good application knowledge of MS-Office.
 Hand on experience in working with system such as Oracle.
 Hand on experience in DHL system Software i.e. NPTS , CSV , GEMA , Scelm3 etc
 Internet & E-mail
PERSONAL DETAILS
First name: Mohamed Amjed
Last name: Mohamed Unais
Date of Birth – 16th
of July 1988
Gender – Male
Civil status – Single
Nationality – Sri Lankan
Driving License: British Driving License and U.A.E.
Address in Dubai: Moon tower, Al Nahda, Sharjah.
Languages – English (Fluent), Tamil (Fluent) and Sinhala (Fluent)
Recreational interests - Extreme sports, cricket, soccer and swimming.
REFEREES
Full referee details can be supplied upon request.