Abdulhameed Hatim is a senior management professional with over 15 years of experience in telecom operations and quality assurance. He has expertise in areas like strategic planning, marketing, project management, and team leadership. Currently he is the Head of Operations Activation at Ooredoo in Oman, where he has worked since 2004 managing sales activations, quality assurance, and back office technical support. He has a proven track record of enhancing operational efficiency and revenue.
Oil and Gas companies are facing energy transition with a significant increase in energy demand, but also a shift towards a lower carbon fuel mix. In addition, digitalization is disrupting manifested business models. A new way of business steering and planning is required to cope with these challenges in order to shape a successful strategy for the future.
Over ten (10) years of progressive experience within procurement management ranging from furniture industry to telecommunication industry. Proven ability to lead cross functional teams, negotiate contracts, develop long term commodity strategies, utilize e-sourcing tools, manage working capital, complete cost analysis and source from low cost suppliers. Exemplary relationship building and problem solving skills that foster vendor trust and dependability.
Oil and Gas companies are facing energy transition with a significant increase in energy demand, but also a shift towards a lower carbon fuel mix. In addition, digitalization is disrupting manifested business models. A new way of business steering and planning is required to cope with these challenges in order to shape a successful strategy for the future.
Over ten (10) years of progressive experience within procurement management ranging from furniture industry to telecommunication industry. Proven ability to lead cross functional teams, negotiate contracts, develop long term commodity strategies, utilize e-sourcing tools, manage working capital, complete cost analysis and source from low cost suppliers. Exemplary relationship building and problem solving skills that foster vendor trust and dependability.
DRIVING INCREASES IN MARKETING ROI THROUGH IMPROVED ORGANIZATIONAL SCALABILITY
A fortune 100 financial services marketing team was faced with shrinking budgets and more accountability for their activities. A need for scalability, and needed processes and technology would allow them to increase output and results without increasing staff.
Pinpoint developed an innovative method for dynamically customizing a workflow template that allowed project managers the ability to adapt their project workflows as they entered more attributes into the system. This included resource accountability, management visibility, work prioritization, organizational scalability, and process standardization. The process standardization and task standardization allowed our client to meet business objectives.
Contact Centre Auditing, Baselining & BenchmarkingC3Africa
Economic realities are forcing call centres to
Critically evaluate all aspects of their operations…
How do you know that YOU are making the right decisions ?
Only knowledge and fact-based decisions will have positive, developmental impact on the operational effectiveness and efficiency of YOUR contact centre. Fact and knowledge-based decisions are YOUR sure, fast-track to success. V7
DRIVING INCREASES IN MARKETING ROI THROUGH IMPROVED ORGANIZATIONAL SCALABILITY
A fortune 100 financial services marketing team was faced with shrinking budgets and more accountability for their activities. A need for scalability, and needed processes and technology would allow them to increase output and results without increasing staff.
Pinpoint developed an innovative method for dynamically customizing a workflow template that allowed project managers the ability to adapt their project workflows as they entered more attributes into the system. This included resource accountability, management visibility, work prioritization, organizational scalability, and process standardization. The process standardization and task standardization allowed our client to meet business objectives.
Contact Centre Auditing, Baselining & BenchmarkingC3Africa
Economic realities are forcing call centres to
Critically evaluate all aspects of their operations…
How do you know that YOU are making the right decisions ?
Only knowledge and fact-based decisions will have positive, developmental impact on the operational effectiveness and efficiency of YOUR contact centre. Fact and knowledge-based decisions are YOUR sure, fast-track to success. V7
Demonstrate the implications of new technologies through workshops to the students. Assessing infrastructure to identify opportunities for improvement in future IT Industry
Designing a customized plan to address global organization’s specific needs. Implementing market-leading solutions that help students to grow and thrive
Managing the complete functionality of the entire engagement throughout from workshop till admission.
More than 10 years of diversified Experience in Digital Marketing, Product development, Vendors/Agency management Reporting & Analysis has given me a deep customer insight into how creative and knowledgeable an individual is ought to be in all fields of industry. Hence, I can confidently say that I am a valuable asset for any Organization that I work for.
Digital transfomation-it's not all about Digital TechnologiesPradeep Patel, PMP®
Digital Transformation is not just about digital Technologies.It's a gamut of technologies, processes, vision and mindset, which empowers enterprises to understand and serve customer needs in the ever growing Industry 4.0
Digital transformation-It's not all about Digital Technologiespradeeppatelpmp
Digital Transformation is not just about digital Technologies.It's a gamut of technologies, processes, vision and mindset, which empowers enterprises to understand and serve customer needs in the ever growing Industry 4.0
Customer-centricity is the new imperative, but most organizations are not prepared to transform the way they work to deliver a relevant, personalized customer experience at scale. Designed for those who have been exposed to Journey Mapping, this interactive workshop will share Accenture’s Customer Journey Management framework for guiding the omni-channel customer experience with agility and at scale. During the session you will assess your organization’s design, governance and operating model dimensions to identify capability gaps in delivering on your vision of customer-centricity.
In a working session you will prioritize the gaps in your organization’s capabilities to implement the Customer Journey Management framework. The workshop will help you visualize how to manage the dramatic increase in data, segments, content, collaboration, and compliance that come with high-fidelity journey mapping and omni-channel marketing. We will discuss your specific challenges, as well as real world examples of operating model innovations from companies across industries and levels of maturity. This session will help you prepare your company to identify and respond to customer experience opportunities with new levels of agility and scale.
1. Abdulhameed Hatim
Abdulhameed
Muscat - Oman
abdulhameed.abdulhameed@ooredoo.om
drnounhatim@yahoo.com
+968 95103523 / +971 503091232
Senior Management: Telecom
(Quality Assurance / Operations)
Qualified senior management professional with 15 years of experience in
identifying new product ideas, conceptualizing, architecting the same
based on latest/ emerging technologies and partner solutions.
Distinguished winner of multiple awards & certifications for enhancing
revenue & customer satisfaction index across professional career;
exploring challenging senior managerial assignments with a
professionally managed organization
Expertise In
Strategic Planning
Business Development
Marketing & Brand Management
Advertising & Awareness Campaigns
Budgeting & Cost Control
Product Management
Project Management
Media Development & Coordination
Vendor & Stakeholder Management
Business / Gap Analysis
Solution Consulting
Client Interaction
Operations & Administration
Training & Development
Team Leadership
Leadership Strengths & Highlights
Proven ability in catering to Mobile Activations Operations and
Services, Fixed Lines, Fiber Optic & 4G LTE Activation
Skilled in enhancing operational efficiency by implementing various
process improvement initiatives in compliance to organizational
quality parameters
Adroit in development & implementation of strategic initiatives
aimed at enhancement of market shares & revenues. Finalize
agreements / strategic partnerships with various service providers /
vendors based on business requirements to ensure growth in market
shares and enhanced customer satisfaction
Proficient in managing activities related to enhancing organizational
brand name, accomplishing objectives of marketing, creative, and
advertising departments. Render support to category and cluster
marketing plans to align with brand strategy and accomplishing
annual operating plans. Ensure effective brand communication for
specific areas based on company and brand positioning
Efficient Team Leader & Player, combining communication,
interpersonal & problem solving skills with analytical, decision
making and leadership capabilities to enhance organizational
objectives
Professional Experience
Ooredoos’s Telecom Full Service Provider (Nawras), Muscat – Oman Dec 2004 onwards
Career Progression:
• Managing & Supervision / All Services Activation - Head Office (720,000 Sales Activations/year), 2016 till date
• Sales Service Specialist (3Million Customer Data Base), 2013
• Quality Assurance Specialist(40 store Operation Quality Control), 2012–2013
• Operations Activation pre & post Sales Managing (2000 Customers per Day), 2007 - 2012
• Back Office Tech –Contact Center (Daily 25,000 Callers), 2004 – 2007
Enterprise Impact:
• Acquired significant exposure in working on CAM-Customer Account Maintenance, CSI CSA Integrated Customer
Account Care frame, MINSAT, Trouble ticket TT’s, OTA, Over the air application Configuration, HLR-Reading, Geneva,
Microsoft Customer Care Frame, Fax Dispatcher activation tool –web based, BAT-Back Office Activation Tool, Oracle
Logistics and CAS
2. Key Profile:
Product Management
• Collaborate with the product team in defining / implementing new program strategy and road-map related to market
placement of products, product pricing & distribution as well as standardization of products based on changing
market dynamics
• Interact with customers for collating / understanding business requirements for developing customized solutions
• Guide team members in drafting proposals, RFP responses, presentations, technical demonstrations and
conducting solution engineering
• Spearhead team efforts related to developing new product ideas based on extensive research on other similar
products available in the market
Business Development
• Assist the sales team in closing sales deals by effectively conducting presales / solution engineering activities
including prospecting, evaluating and qualifying mobility requirements
• Restructure business strategies based on collated market intelligence on competition and other market trends for
retaining / enhancing existing market share
• Develop & maintain productive business relationship with key decision makers across existing client and prospect
organizations for effectively closing identified business deals
Brand Enhancement
• Focus on enhancing brand awareness by organizing various advertising & promotional campaigns across the target
market segment
• Coordinate activities related to Electronic & Media Advertising, audio & video production, event organization as well
as developing voice over commercials
• Conduct market research, marketing and visibility studies for evaluating consumer behavior and sourcing
advertisement materials based on changing market dynamics
Operations & Administration
• Enhance operational efficiency of production lines by standardizing products and implementing effective quality
control parameters
• Maintain updated data related to logistics. Render operational & technical support to business associates related to
activation of SIM cards, installation of internet and resolving critical technical issues
• Prepare & present various status reports for the senior management & other stakeholders to enable effective
decision making
Team Leadership
• Evaluate team performance & render productivity enhancement feedback. Organize training sessions for team
members based on identified training needs
• Guide team members in enhancing client satisfaction and business generation by consistently rendering qualitative
service delivery
Previous Assignments
Advertising Exec – Account Manager │ Billboard Advertising, Oman Jan 2001 – Dec 2002
Production & Admin Assistant Manager │ National Modern Industries, Oman Feb 1998 – Dec 2000
3. Academics
• Diploma Integrated Business Technologies Australia, Study group Australia (2003)
• Diploma in Business, Acred Bolton University (1998)
Professional Enhancement
• High Level Multi Courses English Language IELTS
6.5
• Advertising
• Marketing
• Quality Production Control
• International Business Training
• Telecom Induction Program
• Business and Technology Training
• Quality Assurance Excellence Training
• Emotional Intelligence Workshop
• Nawras Sales Induction Program
• RealTime WAP, STK Portals training certificate
Personal Details
• Date of Birth : 18th
January 1978
• Languages Known : English, Arabic, Croatian, Bosnian, Serbian and Slovenian
• Nationality : Croatian
• Passport Details : 003804971 valid till 2018
• Visa Status : Visit Visa
• References : Available on Request