1. DIVYA MEHTA
Email id: mendiratta.divya@gmail.com, Phone 408-508-8323, San Jose (CA)
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Summary:
Over 6 years of quality professional experience primarily in the areas of Customer Service and
Business development. Strengths include a passion for customer care management,Strong
analytical skills, team player & goal oriented.
Highlights
Completed Computer System
Validation Training from
SigmaEdge
Invoice processing (ERP)
Basic SQL Knowledge
Strong Analytical Skills
Order Management and Processing
(Dell Order Management Systems)
MS Office Suite Knowledge
Excellent Writing Skills
Excellent Interpersonal Skills
Employment History:
Geminid Systems Oct 2015 to Present
Project Manager
Technology: Salesforce
Technical Writer
Technology: Salesforce
Preparing Documentation for Geminid Systems for their Current Project of
Market Access and Medical CRM, for Roche.
Knowledge of Salesforce Administrator.
Detailed Design Specs for Medical CRM Project
Market Access Project - Reusable Components, Style Spec
Detailed Functional and User Requirement Specs
Developed Detailed Design Specs for both Projects.
Developed and Designed UAT Session Documents. And worked closely with
client and team for Feedback, Revision and Improvements.
Managed and Documented Production Rollout with DS transition to Support
Team. And then with User, via Deployment Guides.
Developed Train the Trainer guides, for all the running projects.
Third Eye Consulting Services June 2015 to Oct 2015
Onsite Coordinator
2. DIVYA MEHTA
Email id: mendiratta.divya@gmail.com, Phone 408-508-8323, San Jose (CA)
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Technology: Big Data Analytics
- Amgen, Offshore Delivery Coordinator
- Onsite Coordinator
Excellent communicator; leverage technical, business and financial acumen to
communicate effectively with client executives and their respective teams.
Practiced agile and waterfall project management methodologies. Able to
manage large project teams and known for high-quality deliverables that meet or
exceed timeline and budgetary targets.
Achievement Highlights:
Focused teams on business objectives and tracked progress to ensure project
milestones were completed on time, on budget and with the desired results.
Mitigated risk factors through careful analysis of financial and statistical data.
Defined processes and tools best suited to each project. Moved between agile and
waterfall approaches depending on project specifics and client goals, creating
detailed project road maps, plans, schedules and work breakdown structures.
Big Data Training – Impala By Cloudera
Trained in Health Care Data OMOP CDM.
- Technical Writer for Microsoft Spark Labs
Detailed Design Specs for Labs
Detailed Functional and User Requirement Specs
Developed Detailed Design Specs Projects.
Worked closely with client for Feedback, Revision and Improvements.
Developed Training guides for the project.
Invision, Research and Communication Pvt Ltd. Aug 2008 to Jan 2009
Content and Proposal Development
Developing proposals with authentic research, analyzed and processed data,and
provided ideas to establish need, and designing communication modules for clients,
ranging from Government to PSUs and private sector.
Developed and created a more effective filing system to accelerate paperwork processing.
Content Management for company and Client and overseeing the High level approvals.
Micromint (I)Pvt.Ltd, Dehradun Mar 2005 to Nov 2007
3. DIVYA MEHTA
Email id: mendiratta.divya@gmail.com, Phone 408-508-8323, San Jose (CA)
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Business Development Manager –
High Level Administrative Responsibilities.
Prepare weekly sales and costing presentations, and reports for Director.
Resolved problems, mediated disputes and handled customer complaints. Coordinated
and managed multiple projects and priorities.
Worked with new customers in the development of new accounts and the
implementation/ maintenance of In-house CRM and Leave absence system.
Wipro Spectramind, NewDelhi Feb 2003 to Jan 2005
Dell Computers Inc, US process (Software’s,Peripherals & Spare Parts Process and
Extended warranties)
Extensive knowledge of Dell Order Management System. Processing Sales process and
upsell.
Resolving customer escalations, by identifying and correcting Data Warehouse
Management and Shipping.
Initiated the Quality project to go beyond the targets and to resolve the confidence
related issues of the representatives to upgrade the up selling techniques.
Wipro Technologies, NewDelhi Feb 2003 to Jan 2005
Wipro Collections process (Finance, Legal & Accounting)
Coordinating with different departments (MIS, Infrastructure and Transport) for the
smooth functioning of the team.
Successfully completed “Collection ProcessAutomation” project.
Designed the Training module for Wipro Collections,to train the Data Entry Associates.
Monitoring and increasing customer satisfaction levels by developing and executing
improvement plans, ensuring accurate information collection through databases,
correspondences and documentations.
Responding to customer escalations.
Being promoted and taking non-administrative responsibilities of team along with
guiding support to team of 10 associates on technical, non-technical and policies related
issues.
Rewarded With “Feather In the Cap” Award by Wipro Technologies for outstanding
contribution towards the process. The Second Official award given to Wipro
Spectramind by Wipro Technologies
Education History:
Bachelor of Art,English Honors, from DBS College, HNB Garhwal University,
Dehradun , India
4. DIVYA MEHTA
Email id: mendiratta.divya@gmail.com, Phone 408-508-8323, San Jose (CA)
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Work Permit:
H4 EAD
