1. Kweku Armah Biney
Address : Ofankor Kasoa, Queen City, PT 117, Central Region.
Telephone : 0277551858
Email : armahbiney@gmail.com
A good programmer or Software Developer, with a wide range of experience in Software
and web development and a thorough knowledge in computer Hardware, and Software
Engineering. Able to work on own initiative and as part of a team. A proven leadership
skills involving managing, developing and motivating team to achieve their objective.
First class analytical, design and problem solving skills. Dedicated to maintaining high
quality standards.
I am open-minded, passionate and the way I work energizes others. Am committed to the
timely delivery of a job well done. I behave with integrity and transparency.
QUALIFICATION HIGHLIGHTS
• Experienced in managing Oracle, Microsoft SQL and Postgresql databases.
• Experienced in Linux administration and writing scripts.
• Strong ability to analyze user requirements.
• Strong report writing and data query skills.
• In-depth knowledge of relational database structures, principles and practices.
• Ability to lead teams and mentor others.
• Ability to work under pressure and time constraints.
• Ability to present ideas in business-friendly and user-friendly language.
Successfully presents technical information.
• Excellent self-organization and self-direction in performance of tasks, including
time management skills.
• Maintain up-to-date knowledge of technological advances.
PERSONAL DETAILS
PROFILE

2. • Data Analytical Skills.
• Feb. 2003 – Dec. 2006, Royal Melbourne Institute of Technology (R.M.I.T)
University.
Bachelor of Applied Science (Computer Science).
PROGRAM CONTENT
E-Business Fundamentals, Programming (Java, C), Foundation Data
Communications and Networks, Web Page Construction, Math Methods For
Computer Science, Database Systems, Info Technology, Computer Systems, Web
Media Technologies, Intro to Artificial Intelligence, File Structures and Database
Systems, Business Planning, Software Engineering, Computing Ethics, Law,
Marketing, Operating Systems, Computing Theory, User Interface Programming,
E-Business Fundamentals, Object Oriented Programming with C++.
• Feb. 1999 – Aug. 2001, Fijai Secondary School, Sekondi.
Senior Secondary School Certificate Examination (S.S.S.C.E).
• 1996 – Aug. 1998, Bethel Methodist Junior Secondary School, Takoradi.
Basic Examination Certificate Examination (B.E.C.E).
Microsoft Certified Solution Developer on Microsoft.NET Technologies (M.C.S.D.)
PROGRAM CONTENT
• Introduction to Rational Database Design
• Understanding and Implementing Relational Database Design using SQL Server
2000/2005
• Developing and Implementing Windows-based Applications with Microsoft
Visual Basic.Net and Microsoft Visual Studio.NET
• Developing and Implementing Web Applications with Microsoft Visual Basic.Net
and Microsoft Visual Studio.NET
• Developing XML Web Services and Server Components with Microsoft Visual
Basic.Net and Microsoft.NET Framework
• Analyzing Requirements and Defining Microsoft.Net Solution Architectures
ACADEMIC QUALIFICATION
CERTIFICATION

3. WORK EXPERIENCE
• 1st
January, 2017 to Present, Millicom Ghana Ltd.
Applications Supervisor.
Job Purpose
• Drive, lead, operate and transform all IT applications under my domain for
Millicom Ghana Limited.
• Ensure reliable, fast and accessible applications and VAS services.
Core Responsibilities
 Maintain and ensure 99.99% uptime and accessibility of all IT applications and
also ensure that day to day operational activities are performed.
 Formulate the O&M strategy for Millicom Ghana Limited Ghana Limited for the
above-mentioned domains.
 Work with the IT Operations manager to drive operational excellence across the
organization.
 Periodic and ad-hoc reporting on domains.
 Work closely with business stakeholders to transform commercial requirement
and business needs into technical solutions.
 Work hand in hand with product or platform delivery teams to properly handover
(through proper documentations and sign-off) deployed systems (VAS, MFS &
applications) to operations or into production environment.
 Responsible for license management across all platforms within the domain.
 Manage all levels 1-3 vendors and/internal support teams under the domain and
handle all vendor and internal escalations.
 Schedule periodic meetings with all vendors to discuss performance, challenges
and AOB.
 Ensure that the MSP is delivering on all agreed service levels and day to day
operational activities.

4.  Lead transformation efforts with outsourced model.
 Support teams with deep dive analysis on MSP performance and process
alignment.
 Responsible for ensuring systems performance, fault, change, and configuration
management for all areas under the domain. Liaise with MSP where the above-
mentioned areas are under the MSP scope.
 Derive cost efficient ways of reducing operational cost without compromising of
service quality and continual operational efficiency.
 Foster a collaborative working relationship within systems operations team and
across the organizations.
 Work with regional and global teams on projects and initiatives within the
domain.
 Any other tasks that may be assigned.
• 1st
November, 2013 to 31st
December, 2016. Millicom Ghana Ltd.
Business Support Services (BSS) Technical Team Lead.
Objective
 Contributing to Tigo’s strategic goals.
 Support Go to Market distribution, sales, corporate and customer
operation teams in the provision of KPI to improve visibility and react
quickly.
 Ensure processing of commissions for Go to Market channels is done
accordingly based on Commercial Policy.
Core tasks & responsibilities
 Liaise with commercial categories to translate functional requirement into
technical specification.
 Select the appropriate development tools for developing the desired
solutions.
 Develop in conformity to standards and protocols for data exchange,
communications, software and interconnection of various systems.
 Develop within agreed timelines.

5.  Work with stakeholders in testing of application and resolution of
discovered bugs.
 Migrate solution into production.
 Implement desired changes in fulfillment of commercial requirements.
 Implement changes in response to changes with related upstream or
downstream systems.
 Ensure proper documentation of developed solutions.
 Ensure version control by maintaining historical records through
documentation of code revisions.
• 1st
October, 2010 to 31st
October, 2013. Millicom Ltd (Tigo).
DMS (Distribution Management System) Technical Support (AFRICA)
- Senegal, Congo (DRC), Tanzania, Rwanda, Chad, Ghana.
Job Description
 Ensure the DMS functionality meets the business objectives of distribution in all
operations.
 Upgrading DMS web interface to meet the demand of the distribution
department in all operations.
 Providing technical support to DMS in all operations.
 Deployment and implementation of DMS features.
 Provide business users with timely and accurate data and reports.
 Designing of various reports and analysis service cubes.
 Align the DMS technical roadmap with regional objective.
 Setting up of DMS backup system in all operations.
 Ensuring that all DMS web interfaces are standardized in all the
operations.
 Ensure integration of DMS with other systems.
 Integrate DMS with Epin (Transfer) , Tigo Cash, POA
(Point Of Activation – SIM Activation and Registration System)

6.  Ensure that DMS is integrated with DWH (Data Warehouse) and to make
reports available in cubes (BOC- Business Operation Center)
 Developing of technical training manuals
 Responsible for training DMS technical support for each operation.
 Ensure that any development done on the DMS has a manual /
documentation.
 Train and assist business users of the applications.
• 18TH
March, 2009 to 1st
October 2010, Millicom Ghana Limited.
Distribution Management System (DMS) IT Support (Ghana).
Job Description
1. Ensure customer satisfaction with operational and technical support of the
DMS
 Customize scope / features of DMS according to business needs and
operating environment.
 Liaise with supplier in deployment and implementation of DMS features.
 Initial phase of data population of DMS database with retail census data +
subsequent phases.
 Manage system support and trouble shooting of DMS.
 Complete DMS implementation Nationwide.
 Support on Map basic programs, MapInfo thematic reports, data tables,
map layers, SQL query, SMS-C connection, OTA operations, DMS web
reports, system parameters and coding: distribution / zone tree, POS and
other data fields, WIB menu and USSD flow, and scripting, system
testing.
 Develop user – friendly reporting tools for department.
 Develop SMS alert reports.

7.  Salesmen and Sub dealer to know the number of Epin (Transfer)
retailer out of stock (OOS) and also know the number of Epin
(Transfer) retailers that are having low stock.
 Team members on the field to know their performance.
 Developed retailer’s registration system by using phone.
 Was among of a team that developed the Business Operating Center
(Dash Board Reports and Cube Reports).
2. Design and drive the DMS technology roadmap
 Research new technology, e.g. GIS, field automation HW/SW, bar-coding
scanning, relevant to the DMS.
 Analyze customer and business needs of features and technology
upgrades.
 Design, plan, build and execute technology roadmap of DMS
improvements.
• February, 2010, Millicom Congo (DRC), DMS Project.
 Integrate DMS with Epin (Transfer) platform.
 Develop various reports.
 SMS alert report.
 Salesmen and Sub dealer to know the number of Epin (Transfer)
retailer out of stock (OOS) and also know the number of Epin
(Transfer) retailers that are having low stock.
• March, 2010, Millicom Tanzania, DMS Project.
 Integrate DMS with Epin (Transfer) platform.
 Develop various reports.
 SMS alert report.
 Salesmen and Sub dealer to know the number of Epin (Transfer)
retailer out of stock (OOS) and also know the number of Epin
(Transfer) retailers that are having low stock.

8.  Developed retailer’s registration system by using phone.
 Training of local support teams.
 Was among of a team that developed the Business Operating Center (Dash
Board Reports and Cube Reports).
• May, 2010, Millicom Rwanda, DMS Project.
 Migrate DMS application to a new server.
 Integrate DMS with Epin (Transfer) platform.
 Develop various reports.
 SMS alert report.
 Salesmen and Sub dealer to know the number of Epin (Transfer)
retailer out of stock (OOS) and also know the number of Epin
(Transfer) retailers that are having low stock.
 Develop retailer’s registration system by using phone.
 Develop the Business Operating Center (Dash Board Reports and Cube
Reports).
• July, 2010, Millicom Chad, DMS Project.
 Integrate DMS with Epin (Transfer) platform.
 Develop various reports.
 SMS alert report.
 Salesmen and Sub dealer to know the number of Epin (Transfer)
retailer out of stock (OOS) and also know the number of Epin
(Transfer) retailers that are having low stock.
 Develop retailer’s registration system by using phone.
 Train the local team.
 Developed the Business Operating Center (Dash Board Reports and Cube
Reports).

9. • 11th
November, 2008, developed database management system software called
Merry Meeting Application, using .Net and MSSQL. (Project)
• 29th
August 2008, developed and implemented a database management system
called Shop Here Database Management System using SQL Server. (Project)
• January 2007 to August 2007. Ministry of Local Government and Rural
Development, Accra.
Assistant Librarian and Computer hardware technician.
Assistant Librarian
Job Description
 Keeping daily inventory of books in the library.
 Attending to customers or users or people who come to the library to use
the books and other facilities.
 Preparing of weekly reports to the Liberian on the books that has been
borrowed.
Achievement
 Designed a database management system using Access, to keep records of
the books in the library.
 Also the database management system had an interface which could print
out daily reports.
Computer hardware technician
Job Description
 Managed all the computers in the offices and library.
 Repair minor faults on the computers in the various offices and library.
 Implement a planned preventive maintenance schedule.
• July 2006 to Feb. 2007, CONFIGURED TECHNOLOGY (CONFITECH), Accra.
Computer hardware technician
Job Description
 Networking of computers
 Installation of software onto computers
 Maintenance and servicing of computers.

10. Achievement
 Developed a website for CONFITECH.
 I was part of a team to setup an internet café.
 I was a member of a panel that interviewed applicants for a job as a café
attendant.
 I trained the successful café attendant applicant.
• January 2006 to February 2007, University of Cape Coast.
Assisted in the preparation of course materials lectured in,
 Microsoft Excel
 Microsoft Word
 Microsoft PowerPoint
O/S: Windows 98, Millennium Edition, 2000, Professional, NT, XP, Linux operating
systems (Fedora, Redhat).
Programming Languages: Assembling language, Java/Java Script, C, C++, HTML, and
VB.Net, ASP.Net, C#, PHP, SQL, and Perl.
RDMS: MS Access, MySql, Oracle, Microsoft SQL Server Management Studio
2000/2005/2008 R2, Postgresql.
Applications: MS Office Applications, Open Office, MS Statistical Package for Social
Sciences (SPSS).
Web Tools: HTML, FrontPage, Home Site, Dream Weaver.
One year national service at the Ministry of Local Government and Rural Development.
I.T. SKILLS
ACTIVITIES