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Andy Ha has over 10 years of experience in retail and customer service roles. He is currently a Front of House Leader at Pret a Manger in London, where he manages shifts, orders supplies, handles cash and banking, provides excellent customer service, and helps achieve sales targets. Prior to this, he held roles as a Financial and Sales Advisor and Assistant Manager at Paul UK Ltd, and also worked at a boutique in North Yorkshire. He has qualifications in art and design, business, and hospitality supervision and leadership.
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- 1. CURRICULUM VITEA CONTACT DETAIL: ANDY HA 8 BEECH CLOSE LONDON SE 8 5 HS CONTACT NUMBER: 07715570634 EMAIL: vip309@msn.com CAREER OBJECTIVE A person with passion for health, beauty, fashion and cultures eager to meet new challenges,gain knowledge and new skills in line with my management experience to develop my career in fashion retail and put my motivation and skills to use. PROFESSIONAL PROFILE Skills, Knowledge include: *Excellent communication skills * Problem solving *Languages (English,Vietnamese) *Client focus *Adaptable *Able to recruit and motivate colleagues *Visual communication *Persuasive communicator & innovative mind-set *Great customer skills *Ability to work collaboratively and independently *Ability to work under pressure *Project,resource and people management *Motived and committed *Attention to details and organise *Friendly and outgoing personality *Strong sense of responsibility *IT Skills: Word,Excel,Powerpoint CAREER HISTORY PRET A MANGER,LONDON - FRONT OF HOUSE LEADER (CITY BRANCH): OCTOBER 2013-PRESENT *Monitoring and managing the team’s work *Running shop *Being in charge of shifts on daily basic *Ordering from supplies,cash and banking duty *Handle customer inquiries and problems *Providing excellent customer service and supporting the team to help achieve turnover and sales targets *Controlling stock: monthly/weekly/daily stock take *Responsible for general maintenance of the facility and equipment
- 2. PAUL UK LTD,LONDON-FINANCIAL AND SALE ADVISOR (SUPPORT OFFICE): MARCH 2011-SEPTEMBER 2013: *Supporting shops all around London for ordering goods and banking enquiries *Talking order over the phone and deal with customer orders and complains *Assisting customer and offering advices *Invoice and controlling monthly stock take *Provide on-the-go training to employees *Profit and Loss management to help achieve turnover and sales targets PAUL UK LTD,LONDON-ASSITANT MANGER(GLOUSCESTER ROAD BRANCH) JANUARY 2010-MARCH 2011 *Ordering and dealing with supplier *Being in charge of shift on daily basic *Handle customer orders,inquires and resolving complains *Provide training to new team member *Set target and supporting the team and shop to achieve sales. *Cash handling and banking procedures *Controlling stock and weekly/monthly stock-take PAUL UK LTD,LONDON-TEAM MEMBER(CANARY WHARF BRANCH): NOVEMBER 2008-JANUARY 2010 *Taking orders and provide excellent customer services *Being in charge of shifts on daily basic *Handle customer orders,inquires and resolving complains *Cash handling *Supporting the team and manager to achieve sales target SUNLIGHT CLOTHING BOUTIQUE(NORTH YORKSHIRE): SEPTEMBER 2006-JUNE 2008 *Assisting customers and offering advices *Window display and shop keeping tasks *Arranging special orders and deliveries *Promoting the shop and its products *Working to develop and increase sales under the supervision of Manager *Participating in regular stock-take EDUCATION & QUALIFICATIONS *MULTIMEDIA IN ART AND DESIGN COURSE AT DARLINGTON COLLEGE OF TECHNOLOGY-UK (2006-2008) *MERCHANDISE BUSINESS COURSE AT HO CHI MINH CITY UNIVERSITY FOR ART- VIETNAM (2003-2006) *IN_COMPANY CREW TRAINER (PAUL UK+ PRET A MANGER) *PROFIT AND LOSS MANAGEMENT (PAUL UK + PRET A MANGER) *”HOW TO RECRUIT” TRAINING (PAUL UK) *HEALTH AND SAFETY TRAINING (PAUL UK+ PRET A MANGER *NVQ level 3 IN HOSPITALITY SUPERVISION AND LEADERSHIP ( PRET+ PAUL)