Tran Thi Huyen Trang has over 5 years of experience in aviation logistics. She is currently a Sales Executive at ALS Cargo Terminal Co., Ltd, where she is responsible for customer service, cargo handling sales, and quality control. Previously, she worked at Noi Bai Cargo Terminal Services JSC as an Inbound Tracing Officer and Inbound Documentation Officer. She has strong communication, problem solving, and customer service skills. Her resume demonstrates her career progression within the aviation logistics field in Vietnam, with increasing levels of responsibility.

1. Resumé – Tran Thi Huyen Trang Page 1/5
CURRICULUM VITAE
PERSONAL DETAILS
Full Name: Tran Thi Huyen Trang
Date of Birth: Oct 22, 1989
Gender: Female
Status: Married
Address: Ve Linh, Phu Linh, Soc Son, Hanoi
Contact Mobile: 0946 791 798
E-mail: trantrang2210@gmail.com
QUALIFICATIONS
TERITARY
 Business English & Business Management Certificate at National
Economics University
 Certificate of IATA Ground Handling Agreement and Service level
agreement & Negotiation Behavior
EXPERIENCE:
Jun, 2015 – present ALS Cargo Terminal Co., Ltd
SALES EXECUTIVE Report to Business Manager
ALSC prides itself as the most modern cargo terminal at Noi Bai International Airport and the
only air cargo ground handler who has its own off-airport cargo terminal to facilitate cargo at
Industrial Zone in Northern of Vietnam.
Being founded in July, 2013, ALS Cargo Terminal Co., Ltd was appointed important mission to
invest, manage ALS cargo terminal which has become a key link in the supply chain services.
ALS Cargo Terminal has made significant contribution to improve quality and capacity of air
cargo handling services at Noi Bai International Airport, in the determination to become the
leading cargo handling operator with international standards in Vietnam

2. Resumé – Tran Thi Huyen Trang Page 2/5
What I have been doing:
 Customer service:
 Attend to customer questions, complaints, claims and concerns
immediately, and facilitate satisfactory resolution.
 Responsible for ensuring that customer needs are met.
 Acknowledge and appropriately greet and assist every customer in
a timely manner
 Manages key clients’ expectation including but not limited to:
daily inquiries, irregularity cases
 Undertaking major client visits
 Cargo Handling Sales
 Make service proposals to airlines
 Coordinate and set up Service Level Agreement
 Negotiate cargo service contract with forwarding agents
 Consulting to manager about warehouse tariff policy of the
company.
 Quality control
 Service quality control from sub-contracting agents
 Operate annual audit to make sure that service providing meets
IATA standards and carrier’s requirement.
What I am good at:
 Over 5 years of experience in aviation logistics
 Customer oriented and point of sales focus
 Excellent interpersonal skills
 Ability to identify and meet customers’ needs and requirements
 Strong attention to details, possessing a sales aptitude and interested in
preventing errors and solving problems
 Being hardworking, a self-starter and a problem solver
 Demonstrated excellence in organization and time management skills.
Able to perform multiple tasks efficiently
 Exceptional phone and customer service skills

3. Resumé – Tran Thi Huyen Trang Page 3/5
 Positive and upbeat attitude
 Good command of the English language in both written and oral forms
This company has very pleasure working environment, my colleagues are very friendly in
working collaboration. This time allowed me to develop customer service, communication and
negotiation skills.
May, 2012 – Nov, 2014 Noi Bai Cargo Terminal Services JSC
INBOUND TRACING OFFICER Report to Leader of Inbound Tracing Team
Noibai cargo terminal service (NCTS) – a subsidiary of Vietnam airlines founded on the 1st
May,
2005 is the main operator specializing in cargo handling service at Noibai International Airport.
Since its establishment, NCTS has strengthened its status and prestige in cargo handling and
added-value services.
The establishment of NCTS is corresponding to the development trend of Vietnam’s air cargo
handling services. It aims to satisfy the increasingly demanding requirements of customers and
crucially contributes to growth of Vietnam’s aviation industry in general and network expansion
of inbound and outbound flights operated in Hanoi in particular
What I had been done:
 Dealing with daily inquiries and requests from agents/carriers.
 Irregularity report to concerned departments.
 Complaints processing.
 Cargo flight documentation processing.
What I did earn:
 Develop air import cargo handling operations skill.
 Problem - solving skill of irregularities.
 Independent work skill.
This time allowed me to be deeply involved in Cargo Tracing in international aviation field, and
got knowledge email/SITA messages in field. I also had good relationship with forwarding
agents.

4. Resumé – Tran Thi Huyen Trang Page 4/5
Jul, 2011 – May, 2012 Noi Bai Cargo Terminal Services JSC
INBOUND DOCUMENTATION OFFICER Report to Manager of Domestic Handling
Division
Noibai cargo terminal service (NCTS) – a subsidiary of Vietnam airlines founded on the 1st
May,
2005 is the main operator specializing in cargo handling service at Noibai International Airport.
Since its establishment, NCTS has strengthened its status and prestige in cargo handling and
added-value services.
The establishment of NCTS is corresponding to the development trend of Vietnam’s air cargo
handling services. It aims to satisfy the increasingly demanding requirements of customers and
crucially contributes to growth of Vietnam’s aviation industry in general and network expansion
of inbound and outbound flights operated in Hanoi in particular
What I had been done:
 Process domestic cargo documentation
 Irregularity report to concerned departments.
 Liaison with local customer for daily cargo pick-up
 Cargo tracing
 Collect charge from consignee
What I did earn:
 Understand of cargo basic knowledge
 Understand of domestic inbound cargo handling
This time allowed me to approach Aviation Domestics Logistics, and to be involved in Cargo
Handling Operations.
HOBBIES AND INTERESTS
 Gaining and exchanging experience from others.
 Meeting and socializing with new people.
 Reading and music.
 Travelling and discover the world.

5. Resumé – Tran Thi Huyen Trang Page 5/5
I certify that all above information is true and complete to my best knowledge. I understand that
willful misrepresentation; false statement or omission of facts will be adequate grounds for
dismissal.
Aug, 6th
2016
Tran Thi Huyen Trang