My team is led by Hiếu and is responsible for customer support. Members collect feedback from customers, communicate with other teams, and look for ways to improve products. They made tiramisu cake, gathered feedback, and helped with the mini show. Each member has specific duties like designing surveys, sales, shipping, managing sound, and giving feedback to other teams and the CEO. A Gantt chart shows the project timeline and that collectively team members worked over 91 hours on tasks from April to May.

1. Câu 2:
My teamisCustomerSupport
Hiếu:leader, assignataskto membersinmyteam
Take feedbacksandcommunicate withsalesandmarketingteamtoimprove the products
Make tiramisucake
Take the responsibilities as supporting others to work on the Show.
Thịnh:Make tiramisu
Take the responsibilities as supporting others to work on the Show
Collecting feedbacks
Shipping
Nam nhỏ:
Collecting feedbacks
Receiving feedbacks
Give feedbacks to the other teams
Selling at campus
Mini show back up team
Managing the sound system of the coffee shop
Khanh:
Design Customer survey
Get orders
Get feedbacks
Report the results
Support Sales staff
Resolve inquiries, complaints

2. Discussnextprojectwithclass
EditProject,take feedbacks
Ngoc:
Sell drinksandfood of the projectcompany
ReportCustomerFeedbackAssessmenttoTeamVice President
Run minishow
Nam lớn:
Buy materials
Shippingdrinks&taking feedbacks
Shippingdrinks
Sell drinkson3rd floor
Sell drinksinsidethe university'syard
Cameraman
Câu 3:
Gantt chart
Number Activities Start End Notes
1 Collectandclassifyto
synthesize myteam
member’sbusy-free
schedule
April
4,2015
April
5,
2015
Leader
2 Give the busy-free
schedule toH.Rteam
April 4,
2015
April
5,2015
Work withH.R team
3 Make Tiramisucake April 7, April Hieuand ThinhinCustomerSupport

3. 2015 13,
2015
team
4 Collectcustomerfeedback
at Universityof Science
April 8,
2015
April
11,
2015
CustomerSupportteam
5 Give customerfeedbackto
Sale Teamto improve the
product
April
11,2015
Work withSale Team
6 Give CEO a workingprocess April
12,
2015
Work withCEO
7 Back up and supportthe
otherteamson Mini Show
May 6,
2015
May
13,
2015
CustomerSupportteam
Time log
KeukaID# Name Workinghours Notes
332882 Dang VoKimHieu 20:30:00
332959 PhamHung Thinh 22:00:00
332958 NhuDinhHoang Nam 14:00:00
332947 NguyenQuocPhi Khanh 15:00:00
332950 NguyenThai Khanh
Ngoc
7:45:00
332968 Tran PhuongNam 12:00:00
Total 91:15:00
AON
Start
Collect customer
feedback at
University of Science
Making Tiramisu Cake
Give customer
feedback to Sale
Team to improve the
product
Collect customer’s
cake feedback
Back up and
supportthe other
teams on Mini
Show
Give CEO a
working
process
Finish