1. R&R Application
***ER TEAM***

2. PROUDLY PRESENT

3. OUR TEAM STRUCTURE
EwA
MT
PUT THE NAME OF YOUR COMPANY HERE
ET

4. RELATIVE GROWTH
01. RAISE
200% Growth
Cat 3
02. MATCH
233% Growth
Cat 2
03. REALIZE
167% Growth
Cat 1
0
PUT THE NAME OF YOUR COMPANY HERE
2
4
6
8
10
12
14
16

5. GOAL ACHIEVEMENT
16
14
12
10
Goal
Actual
8
6
4
2
0
Raise
PUT THE NAME OF YOUR COMPANY HERE
Match
Realize

6. PROCESS PERFORMANCE
TN FEE COLLECTION
MOSTLY IN THE
SET TIME
PUT THE NAME OF YOUR COMPANY HERE
FIRE FIGHTING PROCESS
NO LATE ACTION
MATCHING EFFICIENCY
32 DAYS
(~ 1 MONTH)

7. Partner’s endorsement
PARTNER
THE HANOI CLUB HOTEL
CONTACT
Representative: Ms. Le Minh
Nguỵet – HR Excecutive.
Email: hrm@thehanoiclub.com
Letter of Endorsement:
http://bit.ly/HanoiClub
Vidieo of Endorsement:
http://www.youtube.com/watch?v=LD5
Ll7rXuQU
PUT THE NAME OF YOUR COMPANY HERE

8. Partner’s endorsement
PARTNER
MAILINK FOREIGN LANGUAGE
CENTER
CONTACT
Representative: Ms. Cao Thi Mai –
General Director.
Email: mailink.halong@gmail.com
Letter of Endorsement:
http://bit.ly/Mailink
PUT THE NAME OF YOUR COMPANY HERE

9. QUALITY
NPS SCORE
8.75
TN TAKER EVALUATION
GOOD FEED BACK FROM PARTNERS
4
(BOTH MAILINK AND HANOI CLUB)
PUT THE NAME OF YOUR COMPANY HERE

10. ER CONTRIBUTION
Contract: All are followed after
communication
Podio: Well updated according to MC’s
deadline and regulation
PUT THE NAME OF YOUR COMPANY HERE

11. INNOVATIONS
Innovation in sale
• Cooperation with headhunter: ensure strong demand
• Hospitality shown to partners: gift during special
events( joining partner’s daughter’s wedding, partner
recognition( Award night)
• Partnership review: after the internships ended: (Hanoi
club with Arisa, Hop Nhat with Takahiro, Mailink with
Laura) to ensure customer satisfaction and lesson learnt
from past experience  raising idea of potential new
raise
 Break-through in sales(all-time high): 15 raises
PUT THE NAME OF YOUR COMPANY HERE

12. INNOVATIONS
Innovations in matching
• Diversification in matching pool( EP matched coming from
various countries)
• Better strategy of and digging deeper into main product(ETTEACH):
TN takers outside of Hanoi(Mailink, BES, Sunrise)
Cooperation with other headhunters(HR world: in progress to
raise new TN, EIV: providing English teachers)
• Partnership setting :1st partnership with native speaking
country: LC Dallas ( 4X commitment for 2014)
PUT THE NAME OF YOUR COMPANY HERE

13. INNOVATIONS
Better matching timing
Inquiring customer before new year to derive at the planned
numbers for the next period
PUT THE NAME OF YOUR COMPANY HERE

14. INNOVATION
iGIP community email
• Fast response: emails are entitled to each OC and OC members to
ensure adequate, prompt response
• Massive promotion into focused market (reputation of iGIP
contact: team contact- not personal contact)
• Better retaining of key contact and database comparing to
previous terms (because of consistency in contact point)
PUT THE NAME OF YOUR COMPANY HERE

15. INNOVATIONS
New TN introduction package
Ensure updated information: http://bit.ly/CandidateBooklet
 Better matching: matching rate 66.7% compared to 60%(
in the context of higher absolute numbers in all criteria)
PUT THE NAME OF YOUR COMPANY HERE

16. INNOVATIONS
Realization and post realization
• 100% pick-up for intern and support them in travelling to working place
(maybe outside of Hanoi: Hai Phong, Quang Binh, Quang Ninh)
• City tour for interns working outside of Hanoi when they come to visit
the capital city
• Regular Skype and chat with interns to get updated news and ensure
prompt action in case of problem
• Phone call to TN takers after realization to ensure all problems arising
are solved (feedback from Mailink for Laura is communicated to her and she
did improve after that)
• Regular bonding parties (at least once/month)
• Encourage active involvement of intern into LC activities
 Satisfactory NPS: 8.75; Good feedback from partners: 4 (both Hanoi
Club and Mailink)
PUT THE NAME OF YOUR COMPANY HERE

17. Trip to Mai Chau
PUT THE NAME OF YOUR COMPANY HERE

18. Team’s bonding
PUT THE NAME OF YOUR COMPANY HERE

19. GLAD 2013 with intern
PUT THE NAME OF YOUR COMPANY HERE

20. FIRST STEP CONFERRENCE
PUT THE NAME OF YOUR COMPANY HERE

21. THANKS FOR YOUR TIME