AIESEC FTU Hanoi proudly presents our application for National awards in ILEAD 2014

1. R&R Application
***ER TEAM***

2. PROUDLY PRESENT

3. OUR TEAM STRUCTURE
EwA
MT
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ET

4. RELATIVE GROWTH
01. RAISE
200% Growth
Cat 3
02. MATCH
233% Growth
Cat 2
03. REALIZE
167% Growth
Cat 1
0
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2
4
6
8
10
12
14
16

5. GOAL ACHIEVEMENT
16
14
12
10
Goal
Actual
8
6
4
2
0
Raise
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Match
Realize

6. PROCESS PERFORMANCE
TN FEE COLLECTION
MOSTLY IN THE
SET TIME
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FIRE FIGHTING PROCESS
NO LATE ACTION
MATCHING EFFICIENCY
32 DAYS
(~ 1 MONTH)

7. Partner’s endorsement
PARTNER
THE HANOI CLUB HOTEL
CONTACT
Representative: Ms. Le Minh
Nguỵet – HR Excecutive.
Email: hrm@thehanoiclub.com
Letter of Endorsement:
http://bit.ly/HanoiClub
Vidieo of Endorsement:
http://www.youtube.com/watch?v=LD5
Ll7rXuQU
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8. Partner’s endorsement
PARTNER
MAILINK FOREIGN LANGUAGE
CENTER
CONTACT
Representative: Ms. Cao Thi Mai –
General Director.
Email: mailink.halong@gmail.com
Letter of Endorsement:
http://bit.ly/Mailink
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9. QUALITY
NPS SCORE
8.75
TN TAKER EVALUATION
GOOD FEED BACK FROM PARTNERS
4
(BOTH MAILINK AND HANOI CLUB)
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10. ER CONTRIBUTION
Contract: All are followed after
communication
Podio: Well updated according to MC’s
deadline and regulation
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11. INNOVATIONS
Innovation in sale
• Cooperation with headhunter: ensure strong demand
• Hospitality shown to partners: gift during special
events( joining partner’s daughter’s wedding, partner
recognition( Award night)
• Partnership review: after the internships ended: (Hanoi
club with Arisa, Hop Nhat with Takahiro, Mailink with
Laura) to ensure customer satisfaction and lesson learnt
from past experience  raising idea of potential new
raise
 Break-through in sales(all-time high): 15 raises
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12. INNOVATIONS
Innovations in matching
• Diversification in matching pool( EP matched coming from
various countries)
• Better strategy of and digging deeper into main product(ETTEACH):
TN takers outside of Hanoi(Mailink, BES, Sunrise)
Cooperation with other headhunters(HR world: in progress to
raise new TN, EIV: providing English teachers)
• Partnership setting :1st partnership with native speaking
country: LC Dallas ( 4X commitment for 2014)
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13. INNOVATIONS
Better matching timing
Inquiring customer before new year to derive at the planned
numbers for the next period
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14. INNOVATION
iGIP community email
• Fast response: emails are entitled to each OC and OC members to
ensure adequate, prompt response
• Massive promotion into focused market (reputation of iGIP
contact: team contact- not personal contact)
• Better retaining of key contact and database comparing to
previous terms (because of consistency in contact point)
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15. INNOVATIONS
New TN introduction package
Ensure updated information: http://bit.ly/CandidateBooklet
 Better matching: matching rate 66.7% compared to 60%(
in the context of higher absolute numbers in all criteria)
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16. INNOVATIONS
Realization and post realization
• 100% pick-up for intern and support them in travelling to working place
(maybe outside of Hanoi: Hai Phong, Quang Binh, Quang Ninh)
• City tour for interns working outside of Hanoi when they come to visit
the capital city
• Regular Skype and chat with interns to get updated news and ensure
prompt action in case of problem
• Phone call to TN takers after realization to ensure all problems arising
are solved (feedback from Mailink for Laura is communicated to her and she
did improve after that)
• Regular bonding parties (at least once/month)
• Encourage active involvement of intern into LC activities
 Satisfactory NPS: 8.75; Good feedback from partners: 4 (both Hanoi
Club and Mailink)
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17. Trip to Mai Chau
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18. Team’s bonding
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19. GLAD 2013 with intern
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20. FIRST STEP CONFERRENCE
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21. THANKS FOR YOUR TIME