My local Company in Pakistan Infineon Solutions Pvt. Limited has become a distributor for an amazing gadget. It is a great Customer Service solution which would bring revolution in the distribution channels and save a great OPEX on account of outlets and commission.
Dialstreet helps you plan and conduct marketing campaigns directly from your Dialstreet dashboard. View this presentation to learn more about how you can use missed calls to promote your brand or product.
QtracVR Virtual Queuing System from Lavi IndustriesLavi Industries
The easy-to-use QtracVR virtual queuing system from Lavi Industries enhances the customer experience, reduces perceived wait times, boosts impulse purchases, and maximizes customer flow and service efficiency.
See How Visual IVR can drive great cost savings to to your organization while reducing costs and driving profitability. In addition, customer satisfaction is highly increased with reduced AHT and improved FCR. Let your customers enjoy the benefits of the touch and see technologists by providing a visual menu to your existing IVR.
Microsoft Dynamics Navision - Techno Functional ConsultantUpasana Keswani
Having experience in Microsoft Dynamics Navision as a Techno Functional Consultant. Should have experience in working in Retail Domain and should have experience in 2 Project implementation.
Companies are searching for ways to enhance their IVR investment in order to become more effective, but they also know that their customers really don't like their IVR. “Please listen carefully as our menu options have recently changed…” is no longer the best route to an excellent customer service experience.
7 Signs That you are in a Contact Centre and not a Call CentreSaurabh Sharma
Are you confused between a call centre and a contact centre? Look for these signs that differentiate a call centre from a contact centre. Check this slideshare to know about it.
This slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology.
Good IVR Design is as much about caller behavior and human psychology as it is about technology. In this recorded session, Rebecca Gibson, Contact Center Solutions Consultant with Interactive Intelligence, will discuss 4 critical design principles and 17 best practices that will increase both business results and customer satisfaction with your IVR.
ivr service help us to handle the customer in effective way, it also helps in lead generation.
it is a complete solution of call centre, without infrastructure.
Cloud features that help a business in emergenciesPooja Chaturvedi
One of the essential features that the cloud adds to the business is Alertness to prepare it for any emergency. This Slideshare teaches how cloud communication and its features can help a business fight against odds.
A little background about MMM:
MMM Services Application was born out of its sister company, Michlol Solutions Ltd. Founded back in 1999 and known today as one of the top boutique facility management companies in Israel. Today Michlol employees over 135 people, works with global companies such as Microsoft, Texas Instruments, Apple R&D, Google, and Pfizer.
In 2010 Michlol founder, Boaz Keidar, saw the opportunity to make great advancements in the service industry, creating an organizational mobile application, MMM. Our organizational application, available on iOS Windows 8 and android, enables a company, its employees/companies and 3rd party vendors to communicate, report and receive fast, simple, online responses for daily needs as well most any specialized service.
The application is unique because it takes seconds to open new service calls and requests, update open calls and connect all customers, services desk and suppliers.
Dialstreet helps you plan and conduct marketing campaigns directly from your Dialstreet dashboard. View this presentation to learn more about how you can use missed calls to promote your brand or product.
QtracVR Virtual Queuing System from Lavi IndustriesLavi Industries
The easy-to-use QtracVR virtual queuing system from Lavi Industries enhances the customer experience, reduces perceived wait times, boosts impulse purchases, and maximizes customer flow and service efficiency.
See How Visual IVR can drive great cost savings to to your organization while reducing costs and driving profitability. In addition, customer satisfaction is highly increased with reduced AHT and improved FCR. Let your customers enjoy the benefits of the touch and see technologists by providing a visual menu to your existing IVR.
Microsoft Dynamics Navision - Techno Functional ConsultantUpasana Keswani
Having experience in Microsoft Dynamics Navision as a Techno Functional Consultant. Should have experience in working in Retail Domain and should have experience in 2 Project implementation.
Companies are searching for ways to enhance their IVR investment in order to become more effective, but they also know that their customers really don't like their IVR. “Please listen carefully as our menu options have recently changed…” is no longer the best route to an excellent customer service experience.
7 Signs That you are in a Contact Centre and not a Call CentreSaurabh Sharma
Are you confused between a call centre and a contact centre? Look for these signs that differentiate a call centre from a contact centre. Check this slideshare to know about it.
This slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology.
Good IVR Design is as much about caller behavior and human psychology as it is about technology. In this recorded session, Rebecca Gibson, Contact Center Solutions Consultant with Interactive Intelligence, will discuss 4 critical design principles and 17 best practices that will increase both business results and customer satisfaction with your IVR.
ivr service help us to handle the customer in effective way, it also helps in lead generation.
it is a complete solution of call centre, without infrastructure.
Cloud features that help a business in emergenciesPooja Chaturvedi
One of the essential features that the cloud adds to the business is Alertness to prepare it for any emergency. This Slideshare teaches how cloud communication and its features can help a business fight against odds.
A little background about MMM:
MMM Services Application was born out of its sister company, Michlol Solutions Ltd. Founded back in 1999 and known today as one of the top boutique facility management companies in Israel. Today Michlol employees over 135 people, works with global companies such as Microsoft, Texas Instruments, Apple R&D, Google, and Pfizer.
In 2010 Michlol founder, Boaz Keidar, saw the opportunity to make great advancements in the service industry, creating an organizational mobile application, MMM. Our organizational application, available on iOS Windows 8 and android, enables a company, its employees/companies and 3rd party vendors to communicate, report and receive fast, simple, online responses for daily needs as well most any specialized service.
The application is unique because it takes seconds to open new service calls and requests, update open calls and connect all customers, services desk and suppliers.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
Dos and don'ts of digital transformation Barbara Biro
Branch of the Future, the digital branch, retail banking transformation, automation of retail banking services, customer experience and journey design, digital financial services and customer experience
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users
Syntel’s brings you a vast array of Voice solutions for the Hospitality industry with HMS integration, Display signage, Projectors, Video Conferencing solutions for Board Rooms, Walkie-talkies for large premises/hotel cars and much more covering all aspects of communications a hospitality company requires today.
Our solutions help in enhancing the staff efficiency through features such as:
• Real-time guest information can be fetched by telephone attendants helping them deliver personalized services.
• All faxes, e-mails and voice messages in one in-box accessible from anywhere
• Instant access to services and guest information through PMS
Syntel’s biggest strength lies with having built in applications like Auto Attendant, Call budgeting and billings, Check-in/Check-out, Customized Dial tone message, music on hold, alarms, temporary check-out facility and many more. Plus interoperability with other popular business applications and third-party hospitality application vendors in: guest room phones, property management, catering, environmental controls, premise-security systems, data security, on-property Wi-Fi, mobility applications and more.
Android based mobile application with Call Tracking DetailsAriaTelecom
Aria Android App for call recording incoming or outgoing, Live monitoring of calls, easily install able,software based product.
www.ariatelecom.net
M-8929078103
4. KEY CHALLENGES
LONG
LINES
Not every problem can be resolved by
calling tech support. Customers need
person to person interactions, thus
telecom branches are in demand.
5. KEY CHALLENGES
REJECTION OF
SELF-SERVICE
SOLUTIONS BY
CONSERVATIVE
CUSTOMERS
Customers prefer to be served instead
of serving themselves. They are afraid
to use self-service machines due to low
understanding of how it works and how
to work with it.
17. EASY AND FAST
SERVICE
For foreigners, aged, illiterate people,
people with disabilities - deaf and mute
18. Call centres can be placed in cheap locations
worldwide and employ native speakers of target
languages
DECREASED COSTS & IMPROVED
SERVICE
19.
20. ▪ No need to rent outlets
▪ Optimizing workforce placement
(remote call centers, call centers
in cheaper locations, service
agents work in shifts to optimize
manpower distribution)
23. SUPPORT FOR
DEAF AND MUTE
PEOPLE
Call centres will employ people who
know sign language to make your
services available for people with
disabilities
24. 4 EASY STEPS TO GET A SIM
Customers
get help
from your
employees
through CSM
Get a ready-
to-use sim-
card from
CSM
Pay for the
sim-card and
services
Scan their
passport or
ID card to
register
25. TELECOM BRANCH OF THE FUTURE
ONLINE HELP VIA
VIDEOCONFERENCE
Your employees give customers info on
billing, device setup, calls, texts,
voicemail, special offers, etc.
26. TELECOM BRANCH OF THE FUTURE
SOUND IS
TRANSFERRED
VIA PHONE
RECEIVER
To keep customers privacy and not to
distract them with outside noise