The document discusses the key challenges facing telecom services, including slow service, language barriers, and limited accessibility in remote areas. It proposes a future solution featuring a customer service machine (CSM) that combines various functionalities, such as self-service options and support for disabled customers through video conferencing and multilingual capabilities. The document emphasizes optimizing workforce placement and reducing costs while improving customer service experiences.

1. OF THE FUTURE

2. OF THE TELECOM SERVICE

3. KEY CHALLENGES
SLOW
SERVICE
High amounts of paperwork,
continuous flow of customers,
problems with multi-language service
slow down customer service.

4. KEY CHALLENGES
LONG
LINES
Not every problem can be resolved by
calling tech support. Customers need
person to person interactions, thus
telecom branches are in demand.

5. KEY CHALLENGES
REJECTION OF
SELF-SERVICE
SOLUTIONS BY
CONSERVATIVE
CUSTOMERS
Customers prefer to be served instead
of serving themselves. They are afraid
to use self-service machines due to low
understanding of how it works and how
to work with it.

6. KEY CHALLENGES
LIMITED
ACCESSIBILITY
Not every remote town or village has a
telecom branch to satisfy customers
needs.

7. OF THE FUTURE
SOLUTION

8. HARDWARE
RECEIPT PRINTER
PHONE RECIEVER
PIN-PAD
WEBCAM
E-SIGNATURE
PASSPORT/ID SCANNER
CASH ACCEPTOR
SIM-CARD DISPENCER
FINGERPRINT SCANNER
BANK CARD READER
CASH DISPENCER

9. ONE CUSTOMER SERVICE MACHINE
(CSM) to substitute a customer service
center

10. Passport/ID/finger
print scanners
Sells sim cards Video
conferencing
Billing plan
changes
MAIN FEATURES

11. Balance top-up Pay for other
services
Multi-language
support
Service agent
controls the
machine
MAIN FEATURES

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14. Bus stops Places of
entertainment
Shops and
malls
Metro
stations
BETTER ACCESIBILITY

15. NO NEED TO RENT OUTLETS
Machines allow customer support
employees to work from any place in
the world.

16. CUSTOMER SUPPORT
IN MANY LANGUAGES

17. EASY AND FAST
SERVICE
For foreigners, aged, illiterate people,
people with disabilities - deaf and mute

18. Call centres can be placed in cheap locations
worldwide and employ native speakers of target
languages
DECREASED COSTS & IMPROVED
SERVICE

20. ▪ No need to rent outlets
▪ Optimizing workforce placement
(remote call centers, call centers
in cheaper locations, service
agents work in shifts to optimize
manpower distribution)

21. IN ACTION

22. EMPLOYEES FACES
ALWAYS ON
SCREEN
TELECOM BRANCH OF THE FUTURE
To give your customers info about your
services in their prefered language

23. SUPPORT FOR
DEAF AND MUTE
PEOPLE
Call centres will employ people who
know sign language to make your
services available for people with
disabilities

24. 4 EASY STEPS TO GET A SIM
Customers
get help
from your
employees
through CSM
Get a ready-
to-use sim-
card from
CSM
Pay for the
sim-card and
services
Scan their
passport or
ID card to
register

25. TELECOM BRANCH OF THE FUTURE
ONLINE HELP VIA
VIDEOCONFERENCE
Your employees give customers info on
billing, device setup, calls, texts,
voicemail, special offers, etc.

26. TELECOM BRANCH OF THE FUTURE
SOUND IS
TRANSFERRED
VIA PHONE
RECEIVER
To keep customers privacy and not to
distract them with outside noise

27. TELECOM BRANCH
OF THE FUTURE
Dubai Silicon Oasis,
Headquarters Building,
4th floor, C&D Wing
P.O. Box 341041,
Dubai, UAE
T: +971 (04) 372 46 37
F: +971 (04) 501 57 77
Infineon Solutions (Pvt) Ltd
Distributor in Pakistan
Office # 4, 4th Floor,
Asif Plaza,
Fazal ul Haq Road,
Blue Area,
Islamabad, Pakistan
T: +92 (051) 111 707 747
F: +92 (051) 831 85 33