IVR (Interactive Voice Response) is an automated phone system that interacts with callers through voice prompts and touchtones to gather information and route calls. It uses telephony hardware and software to accept incoming calls and guide callers through menu options. IVR can save on operating costs and increase security by automating phone interactions. It allows businesses to handle calls even when offices are closed or staff are unavailable by routing calls and taking messages through an automated system.

1. How IVR Works ?
Handle your Call online | Call forwarding | Call re coding | Call R e porting.
Customer care call centers and help desk services can utilize Interactive Voice Response (IVR), an
automated platform that lets computers interact with humans via voice and tones entered through a
keypad. This can essentially save cost of operations and also increase security in the calls. In this
article, we will talk about how IVR works. The technology used in IVR has revolutionized the
industry. Before, to gather responses from the caller, the solution has to present information with the
use of pre-recorded voice prompts. IVR uses a special hardware such as the telephony board or
telephony card and a computer to accept calls. When a person connects to a call, they will be guided
to the menu options and asked the numbers to dial into the device.
99.99% Uptime
Your calling and IVR system are essential when it comes to the success of your business. If and unless
the server's network is down you might loose your revenue and business, So IVRlive.com is here with
100% Service Level Agreement (SLA) for all our dedicated IVR Services.
Any where?
IVR is created for more efficiency of the business. Now you don't have to worry even after your office
closed, when you travel or you are out side of city. IVR facilitates you that you won't miss a single call;
handle your all business call from any where. Moreover you get the facility for auto reply through
message or voice message. Configure any mobile number and manage your calls from anywhere. IVR
Live is a domestic service so international numbers are not applicable for this service.
Voice calls
It is nothing new for anyone but it is advanced. For suppose your all agents are busy and you don't want
to loose a single call then yes!! We do provide voice call service; now don't loose your lead or any
inquiry while you are not available get a voice call service. Super Office will save and store them. The
caller can record his/her voice mail.

2. Report and Monitoring
Get the perfect reporting on IVRlive with real Date/time and notification of inbound and outbound
used credit, time duration, Callers Details and you can record that conversation as well. You can
customize your report data with dates. This data will allow you to identify trends. Monitor and
improve problem areas and ensure your cloud based IVR is running as it should
Increase Efficiency
A single virtual receptionist will manage your all calls with multiple channels. With the different
functionality of IVR (DTMF, Phone, Playback, and Extension etc) manage your each and every
call; for e.g. suppose you are not in office still IVR will work for you. There is no need to activate
internet all the time. Configure your system as per your convenience. You can get many more extra
features which will increase your efficiency for your work place.
Improved Communication
IVR facilitates customer best communication through routing feature allows you to send calls to
your agents based on their ability to best help the customer. As per the customization of numbers
you can manage the different department and customer can engage their call to right agents. As
your customer will be able to reach a live agent faster and they won’t have to waste their time
sitting on hold.
Toll Free
1800 Series are mostly popular as a Toll free numbers. It helps you to build your credit in market;
it became the individuality of your business and it shows the esteem and constancy of your
industry. Demands for Toll Free number are rising day by day for what Our Toll Free Number
service; enable customers to reach a business easily.