Virtual Receptionist is a cloud-based phone system that allows businesses to have a dedicated phone number without the need for hardware or software installation. It provides features like customizable greetings, call forwarding to mobile or landline numbers, call logs, and voicemail. Benefits include projecting a professional image, never missing a call, and maintaining a consistent phone number regardless of office location. Customers can dial extensions to be connected to employees or leave voicemails. The system is designed to help businesses improve leads and customer service.