ivr service help us to handle the customer in effective way, it also helps in lead generation. it is a complete solution of call centre, without infrastructure.

1. CLOUDSHOPE
TECHNOLOGIES
PVT. LTD

2. ABOUT US
▪ CloudShope provides
cloud telephony
services.
▪ It is a smartest way to
manage your calling
system without
compromising on the
quality and cost.
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Services CloudShope
provided
▪ IVR
▪ Toll Free Service
▪ Bulk SMS
▪ Bulk voice Call
▪ Lead Management
▪ Call Center Solution

3. INTRACTIVE VOICE
RESPONCE
(IVR)
3
▪ A technology that allows a computer to interact
with humans through the use of voice and
DTMF(dual tone multi frequency) tones input via
keypad.
▪ IVR introduces the customer to the company by
giving them a brief introduction and more
personalized experience.
▪ It is available for 24x7 and helps for connectivity in
urgent requirement.
▪ IVR systems are used to service high call volumes
at lower cost.

4. HOW
IVR
WORKS
4
Greeted
by your
IVR
Directed to
the most
appropriate
agent
Caller
contacts
your
company
Ask to
choose
from
prompts
‘Thank
you for
calling
starworks’
‘Press 1
for sales
2 for
support..’
Based on
IVR
and skills-
based
rout

5. BENEFITS
OF
USING
AN
IVR SYSTEM
Builds Company Image
You can create an appearance of
multiple departments in your
company and project a professional
business image.
Never miss a call
Missing an important phone call of a
customer can be a loss of the business. From
IVR services you can forward your call to the
landline or any other number so that you do
not miss a call when not available.
5
Information management
system
Maintaining customer details is a
difficult task to do. Call log, recording
and notification of every call are
offered by IVR system.
Customized IVR
Customers call from different regions of the
world; interacting with them in their local
language make them feel comfortable and
help to turn them into successful business.

6. FUTURE
OF
IVR
There is a bright future of this
technology simply because it
has the ability to skip the
manual process without losing
the accuracy which is highly
advantageous for consumers
and business users.
6

7. THANK YOU
“YOUR EXPECTATION OUR CREATION”
7

8. FOLLOW
US
8

9. CONTACT
US
9
info@cloudshope.com
90278-90278
WWW.CloudShope.com
MAIL:
CONTACT US:
WEB:

10. CLOUDSHOPE TECHNOLOGIES
PVT. LTD
10

11. ADDRESS
11
7th Floor, Express Trade
Tower 1, Sector-132, Noida,
Uttar Pradesh,201305
our office