This document discusses best practices for queue management and the benefits of intelligent queue management technology. It begins by outlining how poor queue management can negatively impact customers and business. It then discusses how intelligent queue management technology can optimize efficiency, improve customer experience, and provide real-time data and analytics. The document reviews options for intelligent queue management systems and compares factors such as installation complexity, coverage area, and accuracy. It provides examples of how intelligent queue management has been used successfully in various industries like transportation, retail, and amusement parks. Finally, it offers tips on building a business case to convince stakeholders of the benefits of intelligent queue management.
Good IVR Design is as much about caller behavior and human psychology as it is about technology. In this recorded session, Rebecca Gibson, Contact Center Solutions Consultant with Interactive Intelligence, will discuss 4 critical design principles and 17 best practices that will increase both business results and customer satisfaction with your IVR.
VOC ensures that you have done your ground work before taking a plunge in to product development which cost time, money and resources. VOC program can be done for a variety of reason and at multiple points in product development process, but as product manager you should have objectives clearly defined, else the results could be disastrous.
Most early level VOC is done to validate the hypotheses and identify audience. What differentiate a great product manager from a good one is the capability to identify the customer need and articulate it in a clear problem statement. Early stage VOC helps you identify a customer segment and gauge their NEEDS to define a crisp problem statement.
In early stage of product Working directly with your target customers not only gives you information about their preferences an behaviors but also gives you insights in to your competition. This know-how will be more valuable than reading the manuals of your competitors product or run a quick benchmarking in a lab environment.
You can also run VOC program to segment the available marketing and identify different marketing strategies for each target segment. One of the crucial step in VOC at this stage is to identify the FEATURES and FACTORS that will make your product THE BEST alternative to your competition.
To succeed in a highly competitive market businesses strive hard to provide customer service through a contact center or a call center. But, setting up a call center division internally can put a huge financial burden on the company which might in turn compromise its quality of customer care. The presentation deals with the methods that businesses can adopt to reduce call center costs.
Invensis Technologies provides effective Customer Care Call Center Outsourcing Services that will be highly beneficial in creating satisfied and loyal client base that will ensure positive referrals for your business. By partnering with Invensis technologies, you will be able to build the brand value of your business and implement an effective Customer Relationship Management (CRM) strategy. (http://www.invensis.net).
Invensis Technologies is an ISO certified and a leading Call Center Outsourcing Company that effectively addresses all the needs of your customers through various services such as billing support, order management and processing, claims processing, returns and refunds, service dispatch and delivery. For more details please visit:
http://www.invensis.net/call-center-outsourcing/outsource-customer-care-call-center-services.php
To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233.
Good IVR Design is as much about caller behavior and human psychology as it is about technology. In this recorded session, Rebecca Gibson, Contact Center Solutions Consultant with Interactive Intelligence, will discuss 4 critical design principles and 17 best practices that will increase both business results and customer satisfaction with your IVR.
VOC ensures that you have done your ground work before taking a plunge in to product development which cost time, money and resources. VOC program can be done for a variety of reason and at multiple points in product development process, but as product manager you should have objectives clearly defined, else the results could be disastrous.
Most early level VOC is done to validate the hypotheses and identify audience. What differentiate a great product manager from a good one is the capability to identify the customer need and articulate it in a clear problem statement. Early stage VOC helps you identify a customer segment and gauge their NEEDS to define a crisp problem statement.
In early stage of product Working directly with your target customers not only gives you information about their preferences an behaviors but also gives you insights in to your competition. This know-how will be more valuable than reading the manuals of your competitors product or run a quick benchmarking in a lab environment.
You can also run VOC program to segment the available marketing and identify different marketing strategies for each target segment. One of the crucial step in VOC at this stage is to identify the FEATURES and FACTORS that will make your product THE BEST alternative to your competition.
To succeed in a highly competitive market businesses strive hard to provide customer service through a contact center or a call center. But, setting up a call center division internally can put a huge financial burden on the company which might in turn compromise its quality of customer care. The presentation deals with the methods that businesses can adopt to reduce call center costs.
Invensis Technologies provides effective Customer Care Call Center Outsourcing Services that will be highly beneficial in creating satisfied and loyal client base that will ensure positive referrals for your business. By partnering with Invensis technologies, you will be able to build the brand value of your business and implement an effective Customer Relationship Management (CRM) strategy. (http://www.invensis.net).
Invensis Technologies is an ISO certified and a leading Call Center Outsourcing Company that effectively addresses all the needs of your customers through various services such as billing support, order management and processing, claims processing, returns and refunds, service dispatch and delivery. For more details please visit:
http://www.invensis.net/call-center-outsourcing/outsource-customer-care-call-center-services.php
To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233.
Customers don’t care how you reach first call resolution (FCR) or how you measure it in the call center -- they just want you to achieve it. Learn tips for improving FCR as well as new processes that drive and actively sustain FCR success.
In this SlideShare, you will walk away with knowledge on how to:
Educate staff on the importance and impact of FCR
Train agents to effectively answer inquiries
Remove barriers hindering FCR achievement
Optimize workforce management processes
10 Effective Ways to Collect Customer FeedbacksTentacle Cloud
Feedback are significant to understand what customers love about your product and how you could enhance their experience. It guides and informs your decision-making and influences your product roadmap. It is also very important for evaluating customer satisfaction among your current customers.
http://www.tentaclecloud.com/signup.php
Example Call Center Work/Information Flow DiagramEquilibria, Inc.
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
A telecom company was able to see a significant reduction in the handle time after incorporating MK's recommendation based on extensive data analytics leading to huge cost reduction for their centers
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Voice of Customer Program Design - Capturing Customer Feedback across All Interactions is a Keynote presentation delivered by Mohamad El-Hinnawi at the International Customer Experience Management Summit held in Istanbul on September 2014.
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Qmagik is an automated customer flow management / queue management system. It is extremely important that the queue management system should be simple and easy to use and maintain. The Queue management system once implemented will be used mostly by the general public who visits the service organization to avail one or the other kind of service Applications of Queue Management Solution software system hospitals-clinic,banks-financial,telecom services,government office in INDIA,DUBAI,UAE,LONDON.
This is a one type of Management Service so customer
can Book Appointment.
Vendor can earn more revenue.
It will increase vendor’s profit .
User can get service without Waiting in Queue.
Customers don’t care how you reach first call resolution (FCR) or how you measure it in the call center -- they just want you to achieve it. Learn tips for improving FCR as well as new processes that drive and actively sustain FCR success.
In this SlideShare, you will walk away with knowledge on how to:
Educate staff on the importance and impact of FCR
Train agents to effectively answer inquiries
Remove barriers hindering FCR achievement
Optimize workforce management processes
10 Effective Ways to Collect Customer FeedbacksTentacle Cloud
Feedback are significant to understand what customers love about your product and how you could enhance their experience. It guides and informs your decision-making and influences your product roadmap. It is also very important for evaluating customer satisfaction among your current customers.
http://www.tentaclecloud.com/signup.php
Example Call Center Work/Information Flow DiagramEquilibria, Inc.
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
A telecom company was able to see a significant reduction in the handle time after incorporating MK's recommendation based on extensive data analytics leading to huge cost reduction for their centers
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Voice of Customer Program Design - Capturing Customer Feedback across All Interactions is a Keynote presentation delivered by Mohamad El-Hinnawi at the International Customer Experience Management Summit held in Istanbul on September 2014.
Objectives:
1- introduction
2- Evolution of Marketing
3- CX Definition
4- Why is CX important for your business
5- The benefits of delivering a great CX
6- What is a good CX
7- The difference between CX & CS
8- The CX Cycle
9- Ways to Communicate your Customer
10- Measuring CX
11- Analyzing CX
Qmagik is an automated customer flow management / queue management system. It is extremely important that the queue management system should be simple and easy to use and maintain. The Queue management system once implemented will be used mostly by the general public who visits the service organization to avail one or the other kind of service Applications of Queue Management Solution software system hospitals-clinic,banks-financial,telecom services,government office in INDIA,DUBAI,UAE,LONDON.
This is a one type of Management Service so customer
can Book Appointment.
Vendor can earn more revenue.
It will increase vendor’s profit .
User can get service without Waiting in Queue.
Efficient Digital Signage With Queue Management SystemONLINET Group
How to make a Digital Signage application efficient with Queue Management System. Forget the queuing and ineffective advertising. Control your customer flow and reach your target audience with targeted content.
APPLICATION OF QUEUE MODEL TO ENHANCE BANK SERVICE IN WAITING LINESPavel Islam
. In this slide, queue theory is applied to enhance the service of a bank in lines. For this, firstly a queue model (M/M/C): (GD/∞/∞) is selected to find out efficiency of the servers, number of service facilities, when (days of the week) customers can typically be expected to arrive,amount of time customers has to spend to get the desired service, length of the queue, how much time the customers have to wait before the service starts, how much time the customers have to wait in the bank, human psychology (frustration). After that, the optimal number of counter is calculated to improve the operational efficiency. At last, we calculate the optimal service rate and service efficiency.
The detailed description of queue management system for healthcare industry. The points covered in this PPT is What is QMS? why companies should use XM QMS?
Onlinet Queue Management System - Visual TourONLINET Group
The concept and functioning of a Queue Management System. Forget the queuing and control your customer flow, increase your efficiency and make your customers loyal.
To increase the security of mobile payments, many payment schemes nowadays apply a technology called tokenization.
Tokenization is the process of replacing an existing payment card number with a surrogate value (token).
This token is used during a payment transaction, keeping the original card number safe.
A Token Service Provider (TSP) is an entity within the payments ecosystem that generates and manages tokens.
The TSP maps the original card number with the payment tokens and stores this safely in a token vault.
Often these tokens can only be used in a specific domain such as a merchant’s online website or channel, limiting the risk even further.
A TSP manages the entire lifecycle of payment credentials including: Token Requestor Authorization Host
1. Tokenization: Replaces the PAN with a payment token.
2. De-tokenization: Converts the token back to the PAN using the token vault.
3. Token vault: Establishes and maintains the payment token to PAN mapping.
4. Domain management: Adds additional security by restricting tokens to be used within specific (retail) channels or domains.
5. Identification and verification: Ensures that the payment token is replacing a PAN that was legitimately used by the token requestor.
6. Clearing and settlement: Ad-hoc de-tokenization during clearing and settlement process.
Issuers, acquirers and merchants that wish to offer mobile and/or digital payments to customers can become a TSP.
Becoming your own TSP gives full control over the tokenization process: creation, storage, issuance and management.
By having your own TSP, you are in full control of digital payments by issuing tokens directly without third party intervention.
By using a third party TSP from the payment schemes, issuers need to integrate with each payment scheme.
Benefits of having you own TSP:
1. Reduce long term costs: no additional TSP fees from the payment schemes.
2. On-us transactions: save on transaction fees when you are the issuing as well as the acquiring bank.
3. Banks retain their privacy because data and roadmaps do not have to be shared with the schemes.
4. Keep track of customer payment behavior to gain valuable insight and be able to offer personalized services.
5. Expand to multiple use cases. Host Card Emulation Embedded SE Internet: Card-Not-Present Value added services / non-card payments
6. Have your own strategy and be future proof in order to stay competitive.
Bell ID® Token Service Provider enables issuers and processors to perform the role of a Token Service Provider.
INFOGRAPHIC: The Importance of Retail Failover and OOBMWestbase.io
Retail IT teams are under increasing pressure to build and maintain a flexible, scalable network which can support the latest retail technologies – at the core of which is a reliable, secure and superfast connectivity solution. In this infographic, Westbase takes a look at the real cost of downtime and the importance of retail failover and Out-Of-Band Management to minimising this.
Internet of things - Introduction and Variations (Architecture)Mayank Vijh
The slides includes the IOT Architecture introduction and how that is being used in certain use cases around the industries.
Topics include :
Introduction
Trends and Hype cycle
Major IOT Players
Real World Problems
IOT Architecture and variations
Challenges and Tools
Difference between M2M and IOT practice.
KPI and Criteria
Evaluation and Decision
Conclusion
Real AI. Real Results. Mist AI Customer Testimonials.Juniper Networks
See what Juniper customers have to say about how Mist AI has statistically improved the way they run their business. For more information on how Mist AI can improve your network, join us for Transformation Thursdays at: https://www.juniper.net/us/en/forms/ai-driven-demo/
Helping Industrial OEMs improve asset uptime and service profitability through end-to-end M2M design and deployment support, remote monitoring, data management, prognostics and in depth analytics
WIP Throughput customer stories from Extronics AdvanceSusie Marriott
See the value that AeroScout WIP throughput solutions have brought to our industrial customers; increase scheduling accuracy, improve efficiency, and streamline production.
A survey by Schneider Electric in the US revealed that predictive maintenance services can lead to 25% reduction in cost. Learn about industrial IoT framework that enables PdM
As the complexity of network infrastructure grows, the challenges that already weigh on infrastructure management threaten to become unsustainable unless there is a way to significantly reduce O&M costs. Smart Operations harnesses the power of new technologies to transform labor-intensive O&M activities and so achieve a step-change reduction in costs.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
4. 68 percent of
customers leave
a business because
they think it doesn’t
care about them.
— ROCKEFELLER CORPORATION
68%
5. — GENESYS STUDY
Businesses in the United States
lose an estimated
$83 billion in sales
every year because of poor
customer experiences.
6. — BAIN AND CO.
A 5% increase in customer
retention can increase
profitability by 75%.
5% 75%
7. A well-managed
queue can:
Cut down on customer
reneging
Improve the overall
perception of your brand
Increase conversions
Facilitate customer flow
Maximize service allocation
Encourage positive word
of mouth
A poorly-managed
queue can:
Turn off otherwise happy
customers
Make customers feel their
time is not valued
Diminish customer loyalty
Decrease repeat business
Decrease efficiency and
productivity
10. The promises of queuing technology.
Reduce
wait times
Optimize
service
allocation
Maintain
acceptable
wait times
Predict
future
demand
11. In this presentation, you’ll learn:
Top queue management practices.
What is intelligent queue management?
Options for intelligent queue management technologies.
How companies across industries are using intelligent
queue management.
How to build a business case and convince internal
stakeholders to act.
12. First, a few definitions.
?
QUEUE MANAGEMENT
The process of controlling or
influencing how people enter, wait,
and move through a waiting line.
14. INTELLIGENT QUEUE
MANAGEMENT (IQM)
Specific technology designed to
measure, monitor, and manage
the efficiency and performance
of a queue and its corresponding
service points.
22. What’s driving
demand?
Customers can be
directed to underutilized
service points.
Managers can receive
real-time alerts when
wait times are out of
compliance.
EFFICIENCY
31. Complexity of installation and configuration
Infrared Dual
Beam Break
Installation is easy. Merely
swap out a few current
stanchions with Smart
Posts (stanchions with
built-in sensors) and
you’re ready to go. Queue
mapping is built in!
Bluetooth/WiFi
A Bluetooth/WiFi
system can be easy to
install, with minimal
system configuration
requirements, just like a
wireless connection.
Cameras
Camera installations can
be complex, requiring
architectural and IT
involvement. Queue
boundaries must be
configured and mapped.
If monitoring a large-sized
queue, camera views need
to be “stitched” together
with additional software.
Thermal
Similar to camera-based
technologies when it
comes to installation
and configuration. Some
thermal sensors have
wireless capability which
may make networking
easier, although changing
batteries may still be an
issue due to ceiling mount
requirements.
32. Coverage area
Infrared Dual
Beam Break
Beam break coverage
is targeted specifically
where it’s needed — in
the queue. Since sensors
are built into the queue,
they’re always perfectly
positioned where you
need them.
Bluetooth/WiFi
Bluetooth/WiFi systems
have a broad coverage
range, similar to WiFi
coverage in a building.
And since it is a tracking
technology, it can follow
individuals throughout the
coverage area.
Cameras
A camera’s view can
be compromised by
infrastructure, as well as
overall lighting conditions
(shadows or reflections
may cause issues). If
watching a queue, its
boundaries must be
mapped and configured.
Thermal
Coverage area is similar to
cameras and is limited by
ceiling height. A typical
sensor mounted on a
12-foot ceiling will cover
approximately a 10 x 10
foot area.
33. Architectural considerations
Infrared Dual
Beam Break
Infrared beams are built
into Beltrac®
stanchions.
Wherever your queue is,
so goes your intelligent
queue management
system. There is absolutely
no interference with the
architectural features of
your space.
Bluetooth/WiFi
Bluetooth/WiFi solutions
are not typically affected
by walls, windows, doors,
or many structural building
features, and therefore
blend in seamlessly with
the environment.
Cameras
Cameras require a ceiling
mount or minimal angle
of view in order to
gather information, so
the correct structure or
support system must be
available for installation.
Network wiring and
possibly power must also
be installed to reach each
camera.
Thermal
Similar to cameras in that
a structure or support
system for mounting is
required on the ceiling.
Network wiring and/
or power cables may
also be needed for each
sensor.
34. Privacy concerns
Infrared Dual
Beam Break
Infrared beams are
completely anonymous.
The system works as a
virtual turnstile and is not
reliant on any personal
technologies.
Bluetooth/WiFi
With this solution there
are both perceived and
real concerns with privacy,
particularly the idea that a
person’s mobile phone is
being used to track their
location.
Cameras
Being followed by
a “hidden eye” can
make customers feel
uncomfortable depending
on the environment.
Thermal
Thermal technology is
anonymous.
35. Real-time data
Infrared Dual
Beam Break
Infrared sensors
collect data in real-
time, enabling instant
alerts and notifications.
Data is also used for
predictive analysis and
staff optimization and
allocation.
Bluetooth/WiFi
Although Bluetooth/
WiFi systems collect data
in real-time, it is only
collecting a sample of the
total population (not every
customer has Bluetooth
or WiFi turned on). Thus,
collected data may not
accurately reflect what is
happening in the queue at
the moment.
Cameras
Camera systems provide
reporting in real-time,
as they are constantly
monitoring customer
movement throughout
the service area.
They are also capable
of being used for
predictive analysis and
staff optimization and
allocation.
Thermal
Thermal technologies
offer the same real-
time data collection and
predictive analysis as
camera and beam-break
technology.
36. System accuracy
Infrared Dual
Beam Break
Over 95% accuracy.
Bluetooth/WiFi
A Bluetooth/WiFi system
relies on the mobile
connection of customers’
devices. The system is
only able to sample part
of the entire population
since those who don’t have
devices or have their them
turned off go unaccounted
for.
Cameras
Over 95% accuracy.
Thermal
Over 95% accuracy.
37. Total cost of ownership
Infrared Dual
Beam Break
Infrared beam-break
sensors are built into
Beltrac®
stanchions, so
installation is quick, easy
and low-cost. System
setup and training is
minimal. Batteries only
need to be recharged
once a year, keeping
maintenance costs down.
Bluetooth/WiFi
Bluetooth/WiFi systems
are cost-effective to install,
but may occur higher
costs of upgrades and
maintenance as mobile
technologies continue to
change and security issues
become more prominent.
Cameras
Depending on interior
architectural features
additional cameras,
equipment, and software
capabilities may be
required, quickly adding
to installation and
maintenance costs. Large
areas also require a
significant investment in
cameras.
Thermal
Thermal technology is
similar to camera-based
technologies when
considering installation,
training, and monitoring.
Service and maintenance
costs will typically be
lower over the life of the
system.
38. IQM in Transportation
Monitor passenger flow and
KPIs with real-time information.
• Passenger arrival rates
• Number of passengers waiting in each queue
• Average waiting times of passengers in each queue
• Number of passengers serviced and their average
service times
• Expected (predicted) wait times in each queue
39. IQM in Retail
• Count customers
• Measure wait times
• Monitor customer arrival rates
• Assess service point utilization
• Stop problems before they escalate
40. IQM in Amusement Parks
Manage operations with
real-time information.
• Count the number of guests in each queue
• Measure average waiting times
• Monitor guest arrival rates
• Manage service rates
• Receive real-time alerts to head off problems
before they escalate
41. How to build a business case.
Impact on
customer
satisfaction
Improvements
in productivity
and efficiency
Increase in
customer
loyalty
42. We invite you to learn more about Lavi’s
intelligent queue management system, Qtrac iQ®
powered by Qmetrix®
technology by visiting
qtrac.lavi.com/people-counting today.
www.lavi.com
(888) 285-8605
Let’s plan
your approach.