This document discusses different types of customers that salespeople may encounter and how to negotiate with each type. It identifies silent customers, women customers, anxious customers, rude customers, bargain hunter customers, argumentative customers, talkative customers, and impulsive customers. For each type, it provides a brief description and tips for how a salesperson should negotiate with and address the needs of that particular customer type. The overall message is that an effective salesperson must understand different customer personalities and be able to tailor their sales approach accordingly.

1. NEGOTIATING WITH CUSTOMERSPresented by:-RiteshRanjanSandip KumarShikhankPuniaShithil KumarSouranshuPariaSumit Kumar

2. WHO IS THE CUSTOMER A Customer is the most important person in a company . A customer is not dependent on the company but the company depends upon the customer . A company does not do any favour to the customer by serving him but a customer does favour to the company by buying the products of that company.

3. DIFFERENT TYPES OF CUSTOMERSSILENT CUSTOMERS

4. WOMEN CUSTOMERS

5. ANXIOUS CUSTOMERS

6. RUDE CUSTOMERS

7. BARGAIN HUNTER CUSTOMERS

8. ARGUMENTATIVE CUSTOMERS

9. TALKATIVE CUSTOMERS

10. IMPULSIVE CUSTOMERSSILENT CUSTOMERSA silent customer is the one who remains quiet when the salesman is explaining about the products and the services the company is providing.How to face silent customer?A salesperson should tell in detail about the product and the services offered by the company ,as this type of customer speak’s very little and does not open his views about the product like what are his likes and dislikes in front of the salesperson

11. WOMAN CUSTOMERSThese customers represents the female segment of the customers group . These are considered to be the most vulnerable customers .How To Face Women Customer’s?These type of customers need proper attention and care . The queries of these customers should be solved very patiently and humbly .These customer groups denote the maximum market share of the buyers group.

12. ANXIOUS CUSTOMERSAnxious customers are those group of customers who are very anxious to know about the product and are very eager to buyHow to negotiate with this type of customer ?These type of customer are quite eager to buy the product and services .The salesman needs to talk point to point with this group of customers.