WebQu
Test your customer service skills.
http://www
.donnaearltraining.com/ Articles/CustomerService Quiz, html
which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
10 DO's and DON'Ts in Customer Service for Hotels and RestaurantsBam Ramirez
Today, I would like to take you to the basics and share with you a short and clear list of customer service essentials. Most of them are fairly common knowledge, and they won’t take you much effort
to follow, but still they are absolutely critical to ensure you perform your job professionally and serve your customers right.
10 DO's and DON'Ts in Customer Service for Hotels and RestaurantsBam Ramirez
Today, I would like to take you to the basics and share with you a short and clear list of customer service essentials. Most of them are fairly common knowledge, and they won’t take you much effort
to follow, but still they are absolutely critical to ensure you perform your job professionally and serve your customers right.
Frankfinn Presentation on Customer Relationship Management by Hricha DhungelHrichaDhungel
Frankfinn Presentation on Customer Relationship Management by Hricha Dhungel
This Presentation on Customer Relationship Management will help you give an idea of how to make one.
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
Mel feller, mpa, mhr, discusses word of mouth marketingMel Feller
Mel Feller, MPA, MHR, Discusses Word of Mouth Marketing.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
It is as important to know what word of mouth marketing IS as what it IS NOT. Word-of-Mouth (W-O-M) is about involving, educating and satisfying customers. It is not about abandoning your marketing plan and advertising campaign. It is not enough to simply provide good customer service and wait for the buzz to build. In fact, let us test your knowledge of W-O-M with this simple quiz. Select the most suitable answer to the following questions. Answers are at the end of the handout/article.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development consultant and speaker, specializing in performance, productivity, and profits. Mel is the
President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”. Mel Feller is in Texas and In Utah. Currently an MBA Candidate
Patience is an important aspect of the customer service as all of the customers who used to contact customer service are confused, frustrated and lost. Being patience is a good way to help customers as listening to them make them feel comfortable and they feel like you are there to less their frustration. Taking time to listen the need of the customers and then giving them the best way to solve it out make customer believes on the company and increase customer trust on products.
`Do assignments as detailed outNO WIKI for referncesPlease m.docxmelbruce90096
`Do assignments as detailed out
NO WIKI for refernces
Please make sure that ALL REFERNCES ARE APA CITED
TB BOOK CITATION:
Dyer, W. G., Jr., Dyer, J. H., & Dyer, W. G. (2013). Team building: Proven strategies for improving team performance (5th ed.). San Francisco, CA: Jossey-Bass.
.
_____1.On July 9, Sheb Company sells goods on credit to .docxmelbruce90096
_____1.
On July 9, Sheb Company sells goods on credit to Wooley Company for $5,000, terms 1/10, n/60. Sheb receives payment on July 18. The entry by Sheb on July 18 is:
A)
Cash
5,000
Accounts Receivable
5,000
B)
Cash
5,000
Sales Discounts
50
Accounts Receivable
4,950
C)
Cash
4,950
Sales Discounts
50
Accounts Receivable
5,000
D)
Cash
5,050
Sales Discounts
50
Accounts Receivable
5,000
_____2.
The collection of a $1,000 account after the 2 percent discount period will result in a
A)
debit to Cash for $980.
B)
credit to Accounts Receivable for $1,000.
C)
credit to Cash for $1,000.
D)
debit to Sales Discounts for $20.
_____3.
Gross profit does
not
appear
A)
on a multiple-step income statement.
B)
on a single-step income statement.
C)
to be relevant in analyzing the operation of a merchandiser.
D)
on the income statement if the periodic inventory system is used because it cannot be calculated.
_____4.
During 2014, Parker Enterprises generated revenues of $90,000. The company's expenses were as follows: cost of goods sold of $45,000, operating expenses of $18,000 and a loss on the sale of equipment of $3,000.
Parker's gross profit is
A)
$24,000.
B)
$27,000.
C)
$45,000.
D)
$90,000.
_____5.
At the beginning of September, 2014, Stella Company reported Inventory of $8,000. During the month, the company made purchases of $35,600. At September 30, 2014, a physical count of inventory reported $8,400 on hand. Cost of goods sold for the month is
A)
$35,200.
B)
$35,600.
C)
$36,000.
D)
$43,600.
_____6.
The Freight-In account
A)
increases the cost of merchandise purchased.
B)
is contra to the Purchases account.
C)
is a permanent account.
D)
has a normal credit balance.
______7.
A company purchased inventory as follows:
150 units at $5
350 units at $6
The average unit cost for inventory is
A)
$5.00.
B)
$5.50.
C)
$5.70.
D)
$6.00.
______8.
A company just starting business made the following four inventory purchases in June:
June
1
150 units
$
390
June
10
200 units
585
June
15
200 units
630
June
28
150 units
510
$2,115
A physical count of merchandise inventory on June 30 reveals that there are 250 units on hand. Using the FIFO inventory method, the amount allocated to cost of goods sold for June is
A)
$683.
B)
$825.
C)
$1,290.
D)
$1,432.
PART II — BASIC INVENTORY COMPUTATIONS
(18 points)
9.
Joe Poultry uses a
periodic
inventory system. Its beginning inventory on May 1 consisted of 300 units of Product A at a cost of $6.25 per unit. During May, the following purchases and sales were made.
Purchases
Sales
May
6
300
units at $7.20
May
4
275
units
14
400
units at $9.10
8
300
units
21
100
units at $11.50
22
400
units
28
500
units at $11.80
24
225
units
1,300
1,200
Instructions:
Compute the May 31 ending inventory and May cost of goods sold under (a) Average Cost, (b) FIFO, and (c) LIFO. Provide appropriate supporting ca.
More Related Content
Similar to WebQuTest your customer service skills.httpwww.donnae.docx
Frankfinn Presentation on Customer Relationship Management by Hricha DhungelHrichaDhungel
Frankfinn Presentation on Customer Relationship Management by Hricha Dhungel
This Presentation on Customer Relationship Management will help you give an idea of how to make one.
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
Mel feller, mpa, mhr, discusses word of mouth marketingMel Feller
Mel Feller, MPA, MHR, Discusses Word of Mouth Marketing.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
It is as important to know what word of mouth marketing IS as what it IS NOT. Word-of-Mouth (W-O-M) is about involving, educating and satisfying customers. It is not about abandoning your marketing plan and advertising campaign. It is not enough to simply provide good customer service and wait for the buzz to build. In fact, let us test your knowledge of W-O-M with this simple quiz. Select the most suitable answer to the following questions. Answers are at the end of the handout/article.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development consultant and speaker, specializing in performance, productivity, and profits. Mel is the
President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”. Mel Feller is in Texas and In Utah. Currently an MBA Candidate
Patience is an important aspect of the customer service as all of the customers who used to contact customer service are confused, frustrated and lost. Being patience is a good way to help customers as listening to them make them feel comfortable and they feel like you are there to less their frustration. Taking time to listen the need of the customers and then giving them the best way to solve it out make customer believes on the company and increase customer trust on products.
`Do assignments as detailed outNO WIKI for referncesPlease m.docxmelbruce90096
`Do assignments as detailed out
NO WIKI for refernces
Please make sure that ALL REFERNCES ARE APA CITED
TB BOOK CITATION:
Dyer, W. G., Jr., Dyer, J. H., & Dyer, W. G. (2013). Team building: Proven strategies for improving team performance (5th ed.). San Francisco, CA: Jossey-Bass.
.
_____1.On July 9, Sheb Company sells goods on credit to .docxmelbruce90096
_____1.
On July 9, Sheb Company sells goods on credit to Wooley Company for $5,000, terms 1/10, n/60. Sheb receives payment on July 18. The entry by Sheb on July 18 is:
A)
Cash
5,000
Accounts Receivable
5,000
B)
Cash
5,000
Sales Discounts
50
Accounts Receivable
4,950
C)
Cash
4,950
Sales Discounts
50
Accounts Receivable
5,000
D)
Cash
5,050
Sales Discounts
50
Accounts Receivable
5,000
_____2.
The collection of a $1,000 account after the 2 percent discount period will result in a
A)
debit to Cash for $980.
B)
credit to Accounts Receivable for $1,000.
C)
credit to Cash for $1,000.
D)
debit to Sales Discounts for $20.
_____3.
Gross profit does
not
appear
A)
on a multiple-step income statement.
B)
on a single-step income statement.
C)
to be relevant in analyzing the operation of a merchandiser.
D)
on the income statement if the periodic inventory system is used because it cannot be calculated.
_____4.
During 2014, Parker Enterprises generated revenues of $90,000. The company's expenses were as follows: cost of goods sold of $45,000, operating expenses of $18,000 and a loss on the sale of equipment of $3,000.
Parker's gross profit is
A)
$24,000.
B)
$27,000.
C)
$45,000.
D)
$90,000.
_____5.
At the beginning of September, 2014, Stella Company reported Inventory of $8,000. During the month, the company made purchases of $35,600. At September 30, 2014, a physical count of inventory reported $8,400 on hand. Cost of goods sold for the month is
A)
$35,200.
B)
$35,600.
C)
$36,000.
D)
$43,600.
_____6.
The Freight-In account
A)
increases the cost of merchandise purchased.
B)
is contra to the Purchases account.
C)
is a permanent account.
D)
has a normal credit balance.
______7.
A company purchased inventory as follows:
150 units at $5
350 units at $6
The average unit cost for inventory is
A)
$5.00.
B)
$5.50.
C)
$5.70.
D)
$6.00.
______8.
A company just starting business made the following four inventory purchases in June:
June
1
150 units
$
390
June
10
200 units
585
June
15
200 units
630
June
28
150 units
510
$2,115
A physical count of merchandise inventory on June 30 reveals that there are 250 units on hand. Using the FIFO inventory method, the amount allocated to cost of goods sold for June is
A)
$683.
B)
$825.
C)
$1,290.
D)
$1,432.
PART II — BASIC INVENTORY COMPUTATIONS
(18 points)
9.
Joe Poultry uses a
periodic
inventory system. Its beginning inventory on May 1 consisted of 300 units of Product A at a cost of $6.25 per unit. During May, the following purchases and sales were made.
Purchases
Sales
May
6
300
units at $7.20
May
4
275
units
14
400
units at $9.10
8
300
units
21
100
units at $11.50
22
400
units
28
500
units at $11.80
24
225
units
1,300
1,200
Instructions:
Compute the May 31 ending inventory and May cost of goods sold under (a) Average Cost, (b) FIFO, and (c) LIFO. Provide appropriate supporting ca.
[removed]eltomate Son rojos y se sirven (they are serv.docxmelbruce90096
[removed]
el
tomate
: Son rojos y se sirven (
they are served
) en las ensaladas.
[removed]
los
entremeses
: Se come (
It is eaten
) antes del plato principal; es líquida y caliente (
hot
).
[removed]
la
zanahoria
: Son unas verduras anaranjadas, largas y delgadas
.
[u07d2] Unit 7 Discussion 2Conflict and ChangeResourcesDiscuss.docxmelbruce90096
[u07d2] Unit 7 Discussion 2
Conflict and Change
Resources
Discussion and Participation Scoring Guide
.
Change is part of our lives. Change is viewed as positive and negative. It is accompanied with excitement and confidence, opportunity, progress, growth, innovation, fear and anxiety, upheaval, threat, and unpredictability. People react to change differently.
Based on the assigned readings, briefly answer the following questions.
List and explain the three approaches to change.
Explain the dynamics of change as you see it.
.
[removed]1.Which of the following processes addresses when to sp.docxmelbruce90096
[removed]
1.
Which of the following processes addresses when to speak, what to say, and how to organize one's message?
a.
b.
c.
d.
e.
2.
When a speaker uses supporting material based on what he or she has seen or heard, that type of support is called:
a.
b.
c.
d.
e.
3.
When a room is too large, you can enhance the volume of your voice by using:
a.
b.
c.
d.
e.
4.
A speaker can combat the problem of the audience's limited attention span by:
a.
b.
c.
d.
5.
Parallel statements at the same level of importance in the outline are:
a.
b.
c.
d.
6.
A simplified drawing or sketch that resembles a more complex object is known as a:
a.
b.
c.
d.
7.
When your audience analysis focuses on the perceptual processes of the audience, including their tendencies toward selective exposure and selective attention, you are assessing audience:
a.
b.
c.
d.
8.
When asked to deliver a speech for which you are allowed to decide the purpose, you should assess how the:
a.
b.
c.
d.
e.
9.
Public speaking is a communication process that can best be described as a(n):
a.
b.
c.
d.
e.
10.
All of the following are goals of research in preparation for a speech, except:
a.
b.
c.
d.
e.
11.
Which of the following is not good advice when preparing to deliver your speech?
a.
b.
c.
d.
12.
When group reports are presented orally to others, the occasion is called:
a.
b.
c.
d.
e.
13.
What is an internal summary?
a.
b.
c.
d.
14.
Which element of the body in delivery not only helps communicate effectively to the audience, but also provides feedback to the speaker regarding the audience's response to the speech?
a.
b.
c.
d.
15.
In order to respond appropriately to the rhetorical situation, you need to develop a(n) __________ that identifies the purpose of your speech.
a.
b.
c.
d.
16.
Informative strategies ask listeners to:
a.
b.
c.
d.
e.
17.
When analyzing the four factors of the rhetorical situation, which of the following characteristics is a concern for the speaker?
a.
b.
c.
d.
e.
18.
Careful listening relies on two techniques:
a.
b.
c.
d.
e.
19.
The process of invention involves:
a.
b.
c.
d.
20.
When a speech is well-suited to the expectations of a particular occasion, it has the quality of:
a.
b.
c.
d.
e.
21.
The principle of the residues pattern of arrangement is best reflected in which of the following phrases?
a.
b.
c.
d.
22.
Which of the following conditions give rise to deliberative speaking?
a.
b.
c.
d.
23.
Which of the following resources does not help to create vividness in a speech?
a.
b.
c.
d.
24.
Which of the following represent the two types of testimony?
a.
b.
c.
d.
25.
Which type of outline is made simple and brief to provide a memory aid while delivering the speech?
a.
b.
c.
d.
e.
26.
Organization is important for all of the following reasons, except:
a.
b.
c.
d.
e.
27.
Hearing is the __________ sounds.
a.
b.
c.
d.
e.
28.
The .
Your paper should be a literary essay in which you present a combina.docxmelbruce90096
Your paper should be a literary essay in which you present a combination of primary and secondary research. Use MLA style for formatting (margins, spacing, numbering pages, heading, title etc.) and citing sources (parenthetical notes and works cited page)
Choose an English Romantic writer (William Wordsworth)
Choose a work by that writer as the focus of your research (Tintern Abbey)
Analyze and interpret the work to plan our approach to it and do some preliminary reading to evaluate the topic.
8 pages 4 secondary sources
.
[removed]1.Photographs are an important source of data because t.docxmelbruce90096
[removed]
1.
Photographs are an important source of data because they:
a.
b.
c.
d.
2.
The Ju/'hoansi are best described as a band because:
a.
b.
c.
d.
3.
A bifurcate kinship system is one where:
a.
b.
c.
d.
4.
The "honeymoon" phase in anthropological fieldwork can be described as a:
a.
b.
c.
d.
5.
Theoretical models in anthropology are:
a.
b.
c.
d.
6.
If your informant describes how her peers treat her differently because her father is an important film star, this is termed her __________ status.
a.
b.
c.
d.
7.
Rank societies are those where individuals gain prestige and wealth by using:
a.
b.
c.
d.
8.
Agriculturally based societies are primarily associated with which of the following economic institution(s)?
a.
b.
c.
d.
9.
An anthropologist that includes his or her thoughts about what he or she sees as well as quotations from his or her informants is presenting what type of ethnography?
a.
b.
c.
d.
10.
Anthropological interest in sexuality can be traced back to which of the following anthropologists?
a.
b.
c.
d.
11.
Which of the following chromosomal pairs shows that an individual is male?
a.
b.
c.
d.
12.
A key informant is selected using a:
a.
b.
c.
d.
13.
Which of the following situations is considered a suitable fieldwork setting for an anthropologist?
a.
b.
c.
d.
14.
The most common kinship system in North America today consists of __________ descent groups known as __________.
a.
b.
c.
d.
15.
Members of the Yurok, Karuk, Hupa, and Tolowa use valued items such as obsidian blades, white deer skins, and elaborately carved paddles and spoons to:
a.
b.
c.
d.
16.
The production maximization model of intensive agriculture strives to maximize production through:
a.
b.
c.
d.
17.
Forensic anthropologists apply their knowledge to legal issues by studying what materials?
a.
b.
c.
d.
18.
The Zuni recognize the berdache gender person as being:
a.
b.
c.
d.
19.
The Zuni recognize the berdache gender person as being:
a.
b.
c.
d.
20.
Initial attempts by AID to bring about reforestation in Haiti failed because:
a.
b.
c.
d.
21.
What type of evidence is used to analyze the evolutionary model of human cultural adaptations?
a.
b.
c.
d.
22.
The four fields of anthropology are:
a.
b.
c.
d.
23.
The description of a single society based on fieldwork is called a(n):
a.
b.
c.
d.
24.
A societal type common in foraging groups and marked by egalitarian social structure and lack of specialization is a:
a.
b.
c.
d.
25.
Among the New Zealand Maori, facial tattoos communicated all of the following, EXCEPT:
a.
b.
c.
d.
26.
The advantages of polygyny across cultures include all of the following, EXCEPT:
a.
b.
c.
d.
27.
Every aspect of culture influences every other aspect of that culture. Thus culture is:
a.
b.
c.
d.
28.
An informant tells a fieldworker that the preferred marriage custom in his culture is for a man to marry his mother's brot.
Your paper should address the following questionsWhen you hear th.docxmelbruce90096
Your paper should address the following questions:
When you hear the word “scientist” what do you envision? Which famous people or characters from the media come into your mind? What characteristics do they have in common? Discuss at least three characteristics of your vision of a scientist.
Has your image of what a scientist does and how they look changed over time? If so, how has this changed and what influenced you?
Are fictional scientists usually the heroes, villains, or a combination of the two? Provide at least two detailed examples to support your position.
How is science portrayed in fictional media (television shows, movies, music, books, etc.)? Is it seen as a positive, negative, or neutral force in the world? Give specific examples supporting your position.
Do you think the portrayal of scientists in the various forms of media influences how society views people in this profession? Why, or why not?
Can the portrayal of science in media influence how certain research and technology is viewed, and accepted, by the general public (e.g., cloning)?
Your Final Project should be written in an essay format, with an introduction and conclusion. The paper will require you to include details from research including the course materials and sources you locate on your own. Use APA format to cite your sources of information, both within parenthetical citations and also within a reference page at the end of the project.
Basic Writing Expectations:
A minimum of 1,500 words, not counting the title or reference pages
At least 3 academic resources utilized
Include a title page, double space, font size 10 or 12
Include a highly developed viewpoint/thesis, purpose, and exceptional content
Demonstrate superior organization: use logic
Free of grammar and spelling errors
No evidence of plagiarism.
Note:
no more than 10% of your paper should be direct quotes
Use the APA style for all in-text citations, references, and body of paper
.
Your Final Project from this course will enable you to compare cultu.docxmelbruce90096
Your Final Project from this course will enable you to compare cultural viewpoints toward death and dying in Western society to those in other parts of the world.
Final Project Information
Overview
Your Final Project will be a medium-length essay in which you address the cultural viewpoints toward death and dying in Western society and compare these to the perspectives toward death and dying in other parts the world. As the course content will point out, much about the Western response to death and dying amplifies the process of grief and bereavement, perhaps unnecessarily. In the West, death is something that is denied and, in many ways, is something that people seem ill-equipped to deal with once the event occurs or is imminent. Your job in this paper will be to put on your social scientist cap and offer “cultural solutions” to the way that death and dying is dealt with in Western society.
Assignment
Based on your own independent research in which you compare the cultural beliefs toward death and dying in Western societies to those in Eastern societies such as China, Vietnam, Japan, and so forth, write an essay that addresses the following points:
Describe in detail the major differences between the Western viewpoint toward death and dying and those in these Eastern societies (you may focus on one country, such as China, or talk about Eastern societies more generally). Be sure to describe the rituals involved with the process of death and dying, the various technologies, or anything that helps explain these differences.
Give one specific example of a famous case of death and dying in Western society that demonstrates some of the problems or dysfunctions of the Western viewpoint (examining cases in the media, for example, will be a great place to start!).
Finally, conclude your final paper with a detailed commentary about what we can do to change the cultural beliefs toward death and dying in Western societies in a way that makes us less afraid of the dying process. Be very specific in your commentary.
.
Your Final Paper is to be a comprehensive research study on one of t.docxmelbruce90096
Your Final Paper is to be a comprehensive research study on one of the following public policy topics:
Environmental Concerns
Immigration
Health Care
Primary and Secondary Public Education
Social Security
Welfare
Your analysis of the topic will include:
The scope and nature of the public policy problem.
How the problem came to public and political awareness.
The evolution of related public policy.
Level of government and the actors involved.
The intergovernmental structure and political concerns.
Conflicting public opinion and impact on policy solutions.
The approaches to policy formulation, adoption, and evaluation.
The suggested policy direction (continuation, change or termination) and future impact.
Writing the Final Paper
The Final Paper:
Must be eight to ten double-spaced pages in length (including title and reference pages), and formatted according to APA style as outlined in the Ashford Writing Center.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at six to ten scholarly sources, including a minimum of four from the Ashford University Library.
Must document all sources in APA style, as outlined in the Ashford Writing Center.
Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center
.
Your director is not aware of the involvement of the Department of H.docxmelbruce90096
Your director is not aware of the involvement of the Department of Homeland Security (DHS) with private enterprise and has requested an information paper that provides her with an explanation about why this is important and how the DHS engages private enterprise in the protection of critical infrastructure and key resources (CIKR). Provide at least 1 example of each program that addresses state, local, tribal, and territorial (SLTT) governments, private enterprises, and individuals in the following DHS mission areas:
Prevention
Response
Recovery
.
YOull need to know The purpose of this research is to focus atte.docxmelbruce90096
YOu'll need to know:
The purpose of this research is to focus attention on how to help newly brought children adapt to the new environment at the child care, given that the children have never been to such environments before.
Content Expectations
Forms of Data (1.5 Points
): In two-to-three paragraphs, describe the multiple forms of data that you will collect (observations, interviews, artifacts, etc.) and how this information will inform your research.
Value of Data (2.5 Points):
In two-to-three paragraphs, explain the value of the selected forms of data and how this information will inform the focus and research questions.
.
Your draft should establish and develop a single thesis [or co.docxmelbruce90096
Your draft should establish and develop a single thesis [or controlling idea], develop in parts. You may also write from the earlier handout on an author you haven’t yet written about.
Gandhi’s “Economic and Moral Progress” suggests that morality and economic prosperity do not go hand in hand. In fact, he argues, oftentimes, one loses one’s morality when one becomes wealthy. Do you agree with Gandhi? Does wealth correlate with immorality? Yes or no. Explain by referring to passages from the essay.
Compare David Suzuki’s understanding of interdependence [interconnectedness] with Ricard and Thuan’s.
Discuss the ways in which Gandhi supports his argument—first with historical examples, then with famous people, then by using the writing of a famous scientist. Is his essay more effective as he adds this type of support?
Desmond Tutu describes South Africa’s decision to seek a middle path between two extremes. What are these extremes and what is this middle path? Is Tutu right in arguing for this road down the middle?
Compare Desmond Tutu’s “middle path” with the teachings of Lao Tzu. Does Lao Tzu advocate a similar position? You might include other famous historical figures who’ve argued a similar position.
David Suzuki’s “The Sacred Balance” appears to be in two parts: first, he identifies the problem in three parts, then he identifies the solution in three parts. What is the essential problem and what is Suzuki’s solution?
Tom Shadyac’s film, “I Am” has a central thesis and advocates a certain solution. What is the basic thesis of the film and what is the solution or solution[s] he advocates? What’s the basic problem and what’s the answer? And how does he convince the audience of these truths?
Kenzaburo Oe develops a very smart and very controversial thesis. What is his thesis and what exactly does he refer to in an attempt to develop, support that thesis.
Kenzaburo Oe discusses the Great Flood [Noah] at the end of his essay and identifies something very troubling about the Western mind. What is this thing he is identifying here? How does it relate to the overall theme of the essay [man’s inhumanity to man]?
Rachel Carson’s “Obligation to Endure” identifies large increases in human populations that create conditions in which insects and other forms of life must be controlled. Name a few of these patterns of behavior that cause an increase in the amount of insects among us.
Identify Rachel Carson’s thesis and her solution. What’s the problem she outlines and what does she propose we do?
How do Carson’s ideas seem to influence David Suzuki? Are they on to the same problems? How are they similar or different?
Plato’s Gorgias is a discussion of the problem of rhetoric and the need for conversation. What is rhetoric, according to Plato, and why is it so dangerous? Does he convince the reader that discourse [words] can be used inappropriately and in dangerous ways?
Discuss any of the questions that follow the readings [Understa.
Your company has just hired your foreign friend to work in a middle-.docxmelbruce90096
Your company has just hired your foreign friend to work in a middle-management position. Since you have lived in the United States for many years, your friend believes that you understand job coaching for a traditional American company. She wants to work with you and has many questions—some of which concern the manner in which cultural nuances related to religious customs, verbal and nonverbal communication, etc. may affect leadership roles.
Write a five to seven (5-7) page paper in which you:
Recommend whether or not your friend should insert herself as a coach from the beginning. Provide a rationale for your response.
Determine two (2) conflicts that could possibly arise as a result of asking people to work on days of religious significance. Propose concrete solutions for these two (2) possible conflicts.
Determine whether or not cultural quirks could restrain the foreign manager from expressing his or her ideas readily. Provide a rationale for your response.
Determine two (2) actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Provide two (2) examples to support your response.
Predict two (2) major conflicts that may arise out of nonverbal communication misunderstandings (e.g., words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects, etc.). Suggest two (2) actions that your friend could take in order to diffuse these types of misunderstandings and thus make the workplace more harmonious. Justify your response.
Use at least five (5) quality academic resources in this assignment. Note: Wikipedia does not qualify as an academic resource.
Please DO NOT use "I, me, you, us, or we" in the research paper.
Please include a introduction paragraph.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
.
Your boss has asked you to write a Project Management Plan. Your pla.docxmelbruce90096
Your boss has asked you to write a Project Management Plan. Your plan should contain the following sections:
Initiating
Planning
Executing
Monitoring and Controlling
Closing
In addition, your plan should touch upon the following components:
Integration
Cost
Human resources
Stakeholder management
Scope
Quality
Communications
Time
Procurement
Risk management
.
Your boss has chosen you to give a presentation to a number of forei.docxmelbruce90096
Your boss has chosen you to give a presentation to a number of foreign officials (We have Chosen Italy) regarding the United States Federal Reserve System. These officials are very interested in doing business in the United States, but they would like to learn more about the Federal Reserve and how it operates as compared to the official's home country.
*
Your instructor will provide a list of countries from which you may select as the home country of the "foreign officials".
Develop
a 3- to 4-slide Microsoft
®
PowerPoint
®
presentation including detailed speaker notes.
Incorporate
any feedback from peer review discussion.
Address
the following questions and include a notes page which contains the write-up portion to each question:
How does monetary policy aim to avoid inflation?
How does monetary policy control the money supply?
How does a stimulus program (through the money multiplier) affect the money supply?
Format
consistent with APA guidelines including a reference slide.
.
your assignment is to submit a presentation on Native-American liter.docxmelbruce90096
your assignment is to submit a presentation on Native-American literature. You may choose ONE of the stories below..
"The Shawl"
"The Years of My Birth"
Here are the specifications for the assignment:
1. Please submit your presentation to the Presentation Drop Box under Module 4 Hispanic-American Literature. The deadline is 12/05.
2. Your presentation will consist of a PowerPoint or Prezi. The format MUST allow for video clips to be incorporated. In order to fulfill the oral communication component of this course, you will videotape yourself speaking onto a camera or record yourself speaking. Please submit an mp3 file, not a wave file, and include this video or audio clip in your presentation. Audio is required.
3. The presentation should include:
A. First slide with your name and the story or poem you selected for your presentation.
B. Slides that show your research of a minimum of 3 facts or statistics that help enhance our understanding of Native American/ Hispanic/ African-American literature, culture, history, or traditions (depending on your last name, you will focus on one of these types of literature. Please see above). Please explain HOW these 3 facts relate to the story or poem you chose to discuss. Please provide MLA citation regarding where the facts and statistics came from (URL or article you found).
B. Please include one video clip of the author and/or historic event related to the poem or story you are presenting on.
C. Please present 2 ways in which the story or poem you chose relates to ONE literary criticism theory.
(Please see Introduction to Literary Analysis Folder under Content.) You can do this orally in video and/or audio.
D. Please audiotape yourself for 5 minutes speaking to us about the literary theory that applies to the story or poem you have chosen for your presentation. This video or audio clip should be included with your presentation or prezi.
F. On the video of yourself, please ask one question you have about the story or poem and provide a possible answer.
This presentation will be graded on:
-- complete information required
-- clarity of oral presentation
-- use of video and/or audio
-- research and explanation of literary theoy
-- analysis of story or poem.
.
Your assignment is to report on TWO cultural experience visits y.docxmelbruce90096
Your assignment is to report on TWO "cultural experience" visits you make during this term. After each visit, write a 500-800 word report about the visit and what you learned.
Your instructor may modify this assignment.
Instructions
For your two reports, attend two different venues from this list.
art museum or sculpture garden
significant or notable architectural site (if there is explanatory material there to help you understand it)
music concert
theater play
poetry reading or spoken word performance
dance performance
religious service, ceremony or ritual for a religion very different from yours, if you practice (for instance, if you are Christian, you may not go to another Christian denomination's service)
other displays or performances may be acceptable. Check with your instructor for approval beforehand.
Restrictions: The experience should be done in person. If this is impossible, contact the instructor to arrange for alternatives. You may not report on a cultural experience from prior to this class.
Write a report after each cultural experience (Cultural Experience Report #1 and #2).
Each report should include the following information. Include photos or links that help convey the information. As always, be sure to document all sources you consult in preparing your work.
Name and location of the museum, site, or performance event. If there is on-line information about the site or performance, include a link.
Type of museum, site or event. For example, is it a portrait museum, a poetry slam, an outdoor Shakespeare festival performance? If you attended a performance, name the performer or the piece. Be specific about what you attended, when, and where.
Briefly describe the general setting.
Describe at least one aspect of the experience that you found especially interesting. For example, you might write about a particular work of art, cultural artifact, song, dance section, scene in a play, costumes or lighting, a particular actor or vocalist, etc. Explain what impressed you, and why. Your reaction can be positive or negative, as long as you offer an explanation.
Identify and use at least two things you've learned in class in your essay. For example, if you visit a museum, you might point out the architectural style, discuss an artist you've learned about in the course, or tie your experience to a class discussion.
Reflect on the relevance--if any--of your experience to your everyday life. How did the experience engage your feelings or emotions, if at all? What does this tell you about human culture, or about yourself?
.
your article must be a research article You can tell it is a researc.docxmelbruce90096
your article must be a research article You can tell it is a research journal article, and not just an editorial article, because a research article will have the
7 parts of a research article
(i.e.
Title, Abstract, Introduction, Methods, Results, Discussion, References
). Once you have chosen your research journal article, then write up a 3-4 page analysis of your chosen research article answering the questions in the
“Reading a Research Article”
(attached to this page)
.
.
Your administrator has come to you for information for a present.docxmelbruce90096
Your administrator has come to you for information for a presentation regarding electronic health records to the Board of Directors at your facility. Your administrator wants you to explain what the difference between ICD-9/ICD-10 and SNOMed as related to the EHRs. What would you tell them and what 2 primary points would you want to identify and why?
.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
WebQuTest your customer service skills.httpwww.donnae.docx
1. WebQu
Test your customer service skills.
http://www
.donnaearltraining.com/ Articles/CustomerService Quiz, html
which ultimately evolved into today's portable music devices. If
Edison had not developed the phonograph, imagine how life
would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so
opens doors for new products and increased efficiencies. While
creativity is important in the workplace, it is not useful if the
new ideas are not acted upon. Innovation is the introduction of a
new product. Think of innovation as putting your creative ideas
into action. An important element of contributing to the success
of any workplace is to continually identify new uses and
applications for items and/or situations and then act upon those
new ideas. Work on improving your creative and innovative
skills in an effort to improve and/or contribute to your
company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is
customer service. Customer service is the treatment an
employee provides the customer.
2. Customers expect excellent customer service. They want to be
treated with respect and kindness. They not only want but
expect employees to be competent, dependable, and responsive.
They expect the business environment to be clean, safe, and
organized.
A competent employee is an employee who knows the
product(s) his or her company offers. Competent employees are
able to answer questions when a customer asks. Customers
expect employees to be able to help them decide on a purchase
by giving them correct information about the product. If you
cannot answer a question, direct the customer to another
employee who can assist the customer.
Dependable means that you are reliable and taking
responsibility to assist a customer. Do not pretend to know
something when you do not know the answer to a customer's
question. Customers expect you to help them solve their
problems. Admit when you do not know the answer. You will
gain respect in admitting that you do not know all the answers
but are willing to find someone who can assist the customer. If
there is a situation in which you seek assistance from another
employee when helping a customer, do not just hand the
customer over to the other employee without explaining the
situation. Whenever possible, stay with the customer and learn
from your coworker so that, in the future, you will know the
answer the next time someone asks.
A responsive employee provides a customer personal attention.
Being responsive means that you are aware of the customer's
need, often before the customer even realizes that need. Some
customers like to be left alone to shop for a product but want
you near if questions arise. Other customers would like you to
guide them step by step when purchasing a product. When a
customer approaches your area, make every effort to
acknowledge the customer as soon as possible. Greet him or her
and ask the customer if he or she needs assistance. Watch the
customer's body language. The customer will let you know if he
or she wants to be left alone or wants you to stay nearby. Use
3. the customer's name if you know it. Using the customer's name
creates a more personal and friendly atmosphere. Customers are
different and need to be treated differently according to their
needs. Learn how to satisfy these needs.
Chapter 7 Customer Service/Quality 101
A customer also expects a welcoming, convenient, and safe
environment. This includes the appearance of the building, as
well as the appearance of the employees. As soon as a customer
comes in contact with a business, an opinion is formed about
that business. There is only one first impression, so it must be
positive. The appearance of the building and/or employees can
be the reason a customer visits your company in the first place.
Keep your workplace clean, and immediately address any
potential safety hazards. If there is trash on the floor or a spill
of water, clean it up. Take responsibility for keeping your
workplace clean and safe. Although addressed in greater detail
in chapter 6, make every effort to maintain a professional
appearance from head to toe. Your attitude, language, and attire
are a total package that creates an image for your customers.
What customer body language would indicate a customer needs
help and what body language would indicate a customer wants
to be left alone?
He Imped of Customer Service
Know your customers. Good customers will keep coming back
to purchase your product if you have a high quality product and
you make your customers feel valued. These customers will tell
others about your business. Excellent customer service is the
biggest reason customers return. With so many choices and
4. increased competition, the same product can be purchased at
many different places. Often times, the only thing that keeps
customers coming back to your business may be the personal
service that you have provided them. Your goal is to build a
long-term relationship with customers that will make them loyal
to you and your business. This is why so many businesses now
keep records of their customers. The more information
businesses maintain on their customers, the more they are able
to provide personal service. With the increased use of
technology, many companies maintain databases with such
information as past purchases, birthdays, special interests, and
return/exchange practices. This allows the company to establish
a more personal relationship with the customer and to follow up
on sales. It is common to notify customers of upcoming sales of
frequently purchased products, send notification of upcoming
events, or mail discounts and coupons. Customer information
and records should be kept confidential and should only be used
for business purposes.
For example, when Cory moved to a new neighborhood and
wanted to order pizza, Cory found there were many different
pizza parlors. The way to determine which one to try was to ask
others for a recommendation or randomly try each one. Because
Cory was new to the area and did not know many people, Cory
called one of the pizza shops. When Cory called, the employee
was friendly and sounded happy to assist with the order. Cory
automatically formed a good impression about the pizza shop.
When Cory went to pick up the pizza, the inside of the shop was
clean, as were the employees. The pizza also tasted good. So the
next time Cory wanted a pizza, Cory called the same place.
Cory was really impressed when an employee at the pizza shop
remembered what was previously ordered and called Cory by
name. Cory experienced excellent service.
The success and profitability of a company depends on how you
treat your customers. The happier the customers are, the more
likely they are to come
5. back. A business needs satisfied customers to not only make
repeat purchases but also to tell others about their favorable
experience. Unhappy customers will tell others to avoid your
business.
"ie Difficult Customer
6. If a customer is angry with a raised voice, what would you say
to that customer?
Customers can sometimes be difficult to deal with. Historically,
companies have had the motto "The customer is always right."
But, in many instances, the customer may not be right. Although
the customer may be wrong, adopt the attitude that the customer
is unhappy and do all you can to help the customer solve his or
her problem. Have patience, and sympathize with the customer.
Many times, a difficult customer will be unfriendly and may
even begin yelling at you. If this occurs stay calm and do not
take the customer's inappropriate behavior personally. By
remaining calm, you are better able to identify the real problem
and logically get the problem solved as quickly as possible in a
manner that is fair to both the customer and your company.
In order to successfully resolve a difficult customer's complaint,
do the following:
1. Stay calm, letthe customer talk, andlisten for facts. This may
mean letting the customer vent for a few minutes. This is not
easy when someone is yelling at you. However, do not interrupt
or say "please calm down." This will only increase the anger.
Pay attention, nod your head, and take notes if it helps you keep
7. focused. Even though the person may be yelling at you, do not
take the harsh words personally.
2. Watch body language. This may include the tone of voice,
eye contact, and arm movement. If a customer avoids eye
contact, he or she may be lying to you or not fully conveying
his or her side of the story. Do not allow a customer to touch
you, especially in a threatening manner. If you feel a difficult
customer has the potential to become violent or physically
abusive, immediately seek assistance.
3. Acknowledge the customer'sfrustration. Say, "I can
understand why you are upset." Let the person know you have
been listening to his or her concern by paraphrasing what you
have understood the problem to be. Do not repeat everything,
just a summary of the concern.
4. Make sure the problem gets solved. Whenever possible, take
care of the problem yourself; do not send the customer to
someone else. While it is tempting to call your supervisor or a
coworker, whenever possible, take care of the customer by
staying with him or her until you know the problem is resolved.
5. Know company policy. Some difficult customers are
dishonest customers and attempt to frazzle employees by
intimidation and rude behavior. Know company policies and do
not be ashamed to enforce them consistently. If a customer
challenges a policy, calmly and politely explain the purpose of
the policy.
6. Expect conflict, but do not accept abuse. Difficult customers
are a fact of life. Although customers may occasionally yell,
you do not have to take the abuse. If a customer shows
aggressiveness or is cursing, politely tell him or her that you
cannot help him or her until he or she is able to treat you in a
respectable manner. If the customer continues the inappropriate
behavior, immediately call a supervisor.
which means you do not pay taxes on these funds until you
retire. This provides an added incentive to begin planning for
your future.
8. Payroll, paydays, accrued vacation, and sick days or sick leave
are terms used to discuss monetary benefits. Your employee
handbook identifies when you are paid. Typically, payday is
every two weeks or on the fifteenth and thirtieth of each month.
Your paycheck is in two parts. One part is the actual check (or a
statement if your check is directly deposited into your bank
account). The second part of your paycheck is called a pay stub.
This stub contains very important information including hours
worked, total pay, taxes paid, and any other deductions that
were taken from your paycheck. Everyone pays taxes. Any
money taken from your original earnings is documented on your
pay stub. Keep payroll stubs in a file for tax purposes and later
reference. The Internal Revenue Service (IRS) recommends you
keep these records on file for three years.
Find out what vacations and holidays your new employer
provides and if you get paid overtime for working on a holiday.
Identify how many days of vacation you will receive and when
it will become available to you. Some companies also provide a
personal day. This is one day that an employee can take off
without explanation. However, provide your employer ample
notice prior to taking this day. Information regarding vacations
and holidays should be clearly communicated in your employee
handbook. If it is not, be sure to obtain this information from
either your supervisor or the human resource department.
Cory's best friend has a family cabin and invited Cory to spend
a long weekend at the lake. Unfortunately, Cory had only been
on the job for two months and had not accumulated any vacation
time. Cory really wanted to go to the cabin. Cory remembered
that the company provides sick leave and one personal day a
year. Being on the job for such a short period of time, Cory
wondered if it would be okay to either call in sick or take a
personal day. After some thought, Cory realized that it would be
unethical to lie by calling in sick. Cory also thought it would
not be responsible to take a personal day so early on the job. As
a result, Cory called the friend and suggested that perhaps they
could meet up at the cabin later in the year. As difficult as
9. Cory's decision was, Cory valued the new job and did not want
to do anything to risk losing credibility or responsibility at
work.
If you have a family or are planning a family, identify company
policies regarding pregnancy and family leave. There are laws
to protect you from pregnancy discrimination and provide relief
in these situations. Some employers even provide additional
benefits beyond those required by law. Regardless of whether
you currently have or are planning a family, emergencies
happen with parents and other loved ones and you may need to
take a leave of absence in the future.
cy/Grievance Procedures
An open-door policy is when management is available to listen
to employees' ideas or concerns. Think of rhis policy as more of
a "we're here to listen and help" policy. The purpose of an open-
door policy is to communicate to employees that management
and the human resource department is available to listen should
the employee need to discuss a workplace concern. As discussed
116 Module 2 Workplace Basics
116 Module 2 Workplace Basics
Chapter 8 Human Resource Management
117
in chapter 12, the easiest way to deal with conflict is
immediately, openly, and honestly. Doing so keeps a small
problem from becoming and keeps problems from reoccurring.
Do not be afraid to speak with your supervisor or the human
resource department on any workplace issue that causes you
concern.
10. Mm
Depending on the size and nature of your company's business,
you may have the opportunity to join a union. A union is an
organization whose purpose is to protect the rights of
employees. This organization is a third party that represents you
and your colleagues' interests to your employer. Theoretically,
if managers are doing their jobs, there is no need for unions.
Unfortunately, this is not always the case. Unions negotiate on
behalf of employees and typically negotiate higher salaries,
better benefits, and improved working conditions. This comes
with a cost. Employees pay a fee to a union for this
representation. As a union member, you are trusting that the
union will act in your best interest. Employees have the right to
unionize (become members of a union), and they also have the
right to choose not to join a union. Union membership is only
for non-management employees.
If your company's employees are represented by a union, the
union will contact you and invite you to become a member when
you begin employment. Additional employment issues,
including the handling of grievances, holidays, vacations, and
other issues are outlined in your union contract. The union
contract is a document which states the rights of employees.
The union contract and the employee handbook are equally
important documents. The union contract addresses specific
work-related issues that your employer and the union agree
upon. These issues include work schedules, benefits, pay,
performance measures, and a grievance procedure. Take time to
carefully read the contract and keep it in a place where you can
easily use it for later reference. Know the names of and how to
contact union officials who can assist you with work-related
issues.
Your primary union contact will be the shop steward or union
representative. This individual is an employee of your company
but has agreed to serve as a primary contact between company
employees and the union. The shop steward or union
11. representative knows the union contract in great detail and will
make every effort to assist you with a work-related issue. Do
not hesitate to contact the shop steward or union representative.
Once a new contract is presented, union members vote on
approving the contract. It is imperative that you exercise your
right to vote on a new contract. The union contract dictates
work rules, benefits, and other issues important to your wotk
environment. Not voting means that you do not care about these
issues. At other times, the union will provide opportunities for
employees to become union representatives. If you are
interested in becoming more involved in the union, explore
these opportunities. Union members will be given the
opportunity to vote for their representatives. Exercise your right
to vote on any union-related issue.
Take an active role in knowing what services are available to
you through the union, the names of union officials who can
assist you, and what value and services the union provides
through its representation.
EECE 237 Spring 2015
Homework Assignment #3 – Interrupts, Precise Timing in C
Assignment:
Starting with the template file (on the BbLearn page), create a
program that turns our board
into a precise timer. The project will measure how close (in
milliseconds) a user can come to hitting
the button at the same time the top (12 o’clock position) LED is
turned on, and display the results on
the LCD screen.
The program will display “EECE 237 Hwk 3 “ on the top line,
and your name on the second line
at startup, and wait for a button press. Once the button is
12. pressed, the program begins to count
down, displaying a “-- Ready --” message on the top line, and
the number of seconds remaining
(7..0) in the middle of the second line, updating every second.
At the same time, the LEDs are turned
on, one per second, moving in a clockwise direction.
When the count reaches zero, the message will change to “-- GO
--“, and the top (12 o’clock)LED will
be lit. The user will attempt to press the button at exactly that
time.
If the button is pressed within 1 second (before or after) of the
time the top LED is lit, the time
difference between the button press and the LED ON event will
be displayed (Early: ### or Late:
###, where ### is the number of milliseconds). The next button
press will place the board back in
the “-- Ready --” state and restart the countdown process.
• The time measurement should be based on SysTickInterrupts.
• All delays should be based on this Timer (No count delay
loops)
• The button press must be interrupt based (not polled)
• If no button press occurs within one second AFTER the top
LED being lit, a “Timeout” message
should be displayed, and the next button press will place the
board back in the “-- Ready --”
state and restart the countdown process
• If a button press occurs more than one second BEFORE the
top LED being lit, the board will
return to the “-- Ready --” state and restart the countdown
13. process
Deliverables:
1) Source code for solution program: C source file - submitted
via BbLearn page. (Do not submit other project
files). The file MUST be named as follows:
<first initial>_<last name>_hw3.c
for example, mine would be d_word_hw3.c
The source code file must contain your name and student ID in
the header block at the top of the page, and
should be commented enough to be easy to read
Due Date:
Friday, May 1st – Assignment must be submitted to BbLearn by
8pm.
Display
-- Ready --
7, 6,...2,1
Counting down and moving
LED display clockwise
(once/second)
14. Power on...
“ -- Go -- “ Display,
Top LED lit
1 Second later...
Early/Late time
difference displayed
(in milliseconds)
Early :
124 msec
Button Press
More than 1
second early?
No
“Timeout”
Display
Button Press
EECE 237 S15 Lab #3
<your name>
Button Press
More than 1
second late?
No