negotiating with customers

1. NEGOTIATING WITH CUSTOMERS Presented by:- RiteshRanjan Sandip Kumar ShikhankPunia Shithil Kumar SouranshuParia Sumit Kumar

2. WHO IS THE CUSTOMER A Customer is the most important person in a company . A customer is not dependent on the company but the company depends upon the customer . A company does not do any favour to the customer by serving him but a customer does favour to the company by buying the products of that company.

4. WOMEN CUSTOMERS

5. ANXIOUS CUSTOMERS

6. RUDE CUSTOMERS

7. BARGAIN HUNTER CUSTOMERS

8. ARGUMENTATIVE CUSTOMERS

9. TALKATIVE CUSTOMERS

11. WOMAN CUSTOMERS These customers represents the female segment of the customers group . These are considered to be the most vulnerable customers . How To Face Women Customer’s? These type of customers need proper attention and care . The queries of these customers should be solved very patiently and humbly .These customer groups denote the maximum market share of the buyers group.

12. ANXIOUS CUSTOMERS Anxious customers are those group of customers who are very anxious to know about the product and are very eager to buy How to negotiate with this type of customer ? These type of customer are quite eager to buy the product and services .The salesman needs to talk point to point with this group of customers.

13. RUDE CUSTOMERS Rude customers are those group of customers who doesn’t listen to the sales person and talk to them in a rude manner. How to negotiate with this type of customer? A sales person should be patience enough and should answer the queries of the customer in very cool manner and should not get angry .

14. BARGAIN HUNTER CUSTOMERS Bargain hunter are those group of customers ,who bargains a lot about the prices of the product and services offered by the company How to negotiate with this type of customer? This type of customer group are quiet miser about the prices of the product . The sales person needs to explain the features about the product and give the best prices possible to the customer offered by the company

15. ARGUMENTATIVE CUSTOMER Argumentative customer are those customer who argues a lot about the features of the products and tries to rectify himself right and the salesperson wrong How to negotiate with the customer? The salesperson needs to talk patiently with the customer and needs to speak about the features of the product and services offered by the company.

16. TALKATIVE CUSTOMERS Talkative customers are those customers who talks a lot and shows that he is quite knowledgeable about the product and services he is going to buy from the company. How to negotiaite with such type of customers? Talkative customers needs special attention from the salesman as they asks a lot of question .So a salesperson needs to answer all his questions patiently and clarify his doubts without getting impatient.

17. IMPULSIVE CUSTOMER Impulsive customers are those group of customers who are always in hurry and never listen to the customer in a proper manner. How to negotiate with such type of customers? A salesperson needs to talk very precise in their talk .The salesperson should be talking about the features of the product and the service provided by the company.

18. The presentation ends here