Customer service healthcare
•Download as KEY, PDF•
3 likes•1,321 views
This document discusses customer service skills, including listening skills, handling conflict, and taking a multiple-choice quiz. It provides tips for positive customer interactions such as introducing yourself, making eye contact, listening without interrupting, showing empathy, and using courtesy. The document contains questions to test these skills.
Report
Share
Report
Share
Recommended
Customer service refresher
This document discusses improving the customer experience through proper customer service behaviors. It outlines key welcoming behaviors including smiling, eye contact, tone of voice, and body language. It also emphasizes the importance of greeting customers by name, paying attention to them, maintaining a positive attitude, and thanking customers. Regular customer service training and developing tools to measure improvements are recommended.
Customer Service
This document discusses customer service and provides questions and topics to consider around customer service. It addresses why customer service is needed, how customer service representatives should respond to requests, and competencies for customer service roles. Common excuses for poor customer service are listed along with counters to those excuses. The wants and expectations of customers are outlined. Metrics and standards for customer service are referenced. The document advertises a PowerPoint presentation for download on the topic of customer service that contains over 100 slides addressing understanding customer service, customer types, effective communication, implementing programs, and more.
Providing Exceptional Customer Service
Developed to provide customer service training to Coast Guard members serving at support & logistics units.
Hospital customer service
Mastering the HCAHPS by providing patients more than customer service, engage them in a customer experience. The audience was doctors and nurses, but the lessons apply to all hospital staff.
Customer Service PowerPoint PPT Content Modern Sample
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
Customer Service with a SMILE!
What’s the most important part of your job? Lunch count? Tracking attendance? Dispensing ice packs? Have you considered that your ability to interact positively with your customers might be Priority #1? Join Lori in order to begin determining who your customers are, the best techniques for interacting positively, and how to keep a smile on your face! Presenter: Lori Jensen
© 2012 South Central Kansas Education Service Center, Clearwater, KS 620-584-3300
Customer Care
Customer care is important for three key reasons: it enhances customer satisfaction, increases organizational morale and satisfaction, and is crucial for business survival. Effective customer care requires being courteous, attentive, and respectful to customers. It also means understanding the customer experience and addressing issues from the customer's perspective to resolve problems and ensure satisfaction.
Basic Customer Service Skills
1) The document provides guidance on customer service skills for library staff. It emphasizes that the library's mission is to serve the public and provide free access to materials and information without discrimination.
2) Basic greetings and offering help to patrons in a friendly manner are important for meeting and engaging with patrons. Staff should acknowledge patrons and offer assistance.
3) When handling phone calls, staff should answer promptly, identify themselves, speak with a friendly tone, offer to find information for callers, and thank callers before ending the call.
Recommended
Customer service refresher
This document discusses improving the customer experience through proper customer service behaviors. It outlines key welcoming behaviors including smiling, eye contact, tone of voice, and body language. It also emphasizes the importance of greeting customers by name, paying attention to them, maintaining a positive attitude, and thanking customers. Regular customer service training and developing tools to measure improvements are recommended.
Customer Service
This document discusses customer service and provides questions and topics to consider around customer service. It addresses why customer service is needed, how customer service representatives should respond to requests, and competencies for customer service roles. Common excuses for poor customer service are listed along with counters to those excuses. The wants and expectations of customers are outlined. Metrics and standards for customer service are referenced. The document advertises a PowerPoint presentation for download on the topic of customer service that contains over 100 slides addressing understanding customer service, customer types, effective communication, implementing programs, and more.
Providing Exceptional Customer Service
Developed to provide customer service training to Coast Guard members serving at support & logistics units.
Hospital customer service
Mastering the HCAHPS by providing patients more than customer service, engage them in a customer experience. The audience was doctors and nurses, but the lessons apply to all hospital staff.
Customer Service PowerPoint PPT Content Modern Sample
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
Customer Service with a SMILE!
What’s the most important part of your job? Lunch count? Tracking attendance? Dispensing ice packs? Have you considered that your ability to interact positively with your customers might be Priority #1? Join Lori in order to begin determining who your customers are, the best techniques for interacting positively, and how to keep a smile on your face! Presenter: Lori Jensen
© 2012 South Central Kansas Education Service Center, Clearwater, KS 620-584-3300
Customer Care
Customer care is important for three key reasons: it enhances customer satisfaction, increases organizational morale and satisfaction, and is crucial for business survival. Effective customer care requires being courteous, attentive, and respectful to customers. It also means understanding the customer experience and addressing issues from the customer's perspective to resolve problems and ensure satisfaction.
Basic Customer Service Skills
1) The document provides guidance on customer service skills for library staff. It emphasizes that the library's mission is to serve the public and provide free access to materials and information without discrimination.
2) Basic greetings and offering help to patrons in a friendly manner are important for meeting and engaging with patrons. Staff should acknowledge patrons and offer assistance.
3) When handling phone calls, staff should answer promptly, identify themselves, speak with a friendly tone, offer to find information for callers, and thank callers before ending the call.
Customer service the basics
The document discusses the importance of customer service attitude and techniques. It emphasizes that customer service is not just a department, but an attitude that must be held by all. It provides tips for handling difficult customer types, such as interrupters and assumers. The document also outlines best practices for maintaining superior customer relationships through communication, accessibility, knowledge, reliability and empathy. It stresses focusing on customer needs above all.
Customer service in medical practice
General practice in Medicine needs to consider aspects of customer service in its day to day functions. This presentation to front office and administration staff highlights aspects of customer service that are relevant to medical practice.
Customer service
This document provides information about the importance of customer service. It discusses how keeping existing customers is more important than attracting new customers, as repeat customers spend more and it costs less to retain them. The "ladder of customer loyalty" shows different levels from prospects to advocates. Strategies for building loyalty include satisfying customers and maintaining relationships. Good customer service involves listening to customers, addressing complaints, being helpful and courteous. Specific dos and don'ts are provided for communicating with customers. The document also gives tips for dealing with different types of challenging customers.
Customer service presentation
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
Customer / Patient Services in a Hospital
Do you want bad patient relations? Do you want to lose patients? Do you want to fail your patient satisfaction surveys? Do you want a non professional image? Do you want to reduce the number of new patient referrals? Do you want to demonstrate poor quality care? Do you want to jeopardize participation in healthcare plans?
We can Help you :)
Customer Service Training
This document provides an overview of a customer service training session. The training will teach participants how to implement a customer service excellence program in their company. It will cover key elements of customer service like the 5 basic customer needs of friendliness, empathy, fairness, control, and information. Participants will learn everyday practices for excellent customer service and how to make a positive first impression. The training also details the benefits of providing excellent customer service such as satisfied customers, customer retention, and increased profits.
Cust Svc Exceeding Exp Ppt
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
CUSTOMER CARE.ppt
This document discusses the importance of customer care and satisfaction in achieving quality improvement in healthcare. It defines key terms like quality, customers, and quality healthcare. It explains that understanding customer needs, expectations, and feedback is essential to reducing complaints and improving services. The document recommends techniques for effective communication, informed care, and gaining customer feedback to enhance the customer experience and ensure their needs and values are being met. The overall institutional benefits of good customer care are also highlighted such as increased efficiency, employee motivation, and customer loyalty and retention.
Frontlline service
The document provides an outline for a basic frontline service course covering topics such as self-projection, client relations, conduct norms, and commitment. It also discusses concepts relevant to customer service including understanding customer expectations, effectively handling different customer types such as angry or impatient customers, and principles for maintaining positive customer relations through communication, empathy and addressing customer needs. The overall focus is on equipping frontline workers with the skills and mindset needed to deliver satisfactory customer service.
Customer Service Powerpoint3437
This document appears to be a 13 page PowerPoint presentation from www.ReadySetPresent.com on the topic of customer service. The presentation covers objectives like identifying customer needs and complaints, communication skills, and maintaining customer relationships. It includes sections on why customers leave, key customer service competencies, common service excuses, what customers want, and implementing an effective customer service program. The final slide advertises downloading the full presentation from the ReadySetPresent website.
Customer service training[1]
This document provides a training program on customer service. It discusses the importance of customer service, what customers expect, and how to provide excellent service through effective communication. The training covers topics such as understanding customers, developing a positive attitude, maintaining ethics, and using courtesy. It emphasizes that customer service is key to continued business success through higher profits, satisfaction, and repeat customers. The training aims to equip participants with the skills and mindset to consistently deliver exceptional customer experiences.
How to Improve your Customer Service Skills by Scott Storick
This document provides tips for improving customer service communication skills. It recommends focusing on confidence, control, and active listening. Ask questions to understand the customer's perspective and needs before calls or emails. Provide thorough information to demonstrate being one step ahead. Engage customers with thought-provoking questions to build trust. Most importantly, listen to understand the customer's situation and humanize interactions.
Delivering exceptional telephone customer service
This document discusses the importance of customer service and providing exceptional telephone customer service. It emphasizes that customer service is an attitude, not a department. It outlines steps to outstanding customer service like empathy, responsiveness, and reliability. It discusses maintaining positive customer relationships and techniques for handling different customer types like irate customers or interruptors. The document stresses that as a customer service representative, you are representing your company and should communicate with customers with a positive attitude.
CUSTOMER SERVICE TRAINING
This document provides guidance on customer service training. It outlines activities to practice different customer service scenarios, including dealing with first customers, difficult customers, unsatisfied customers, and repeat customers. The document also discusses important aspects of customer service like understanding customer needs, back-end processes, after sales service, and focusing on customer expectations to reduce stress. Key points emphasized include maintaining a professional appearance, active listening, understanding customer perspectives, providing solutions, and following up on service. Customer service is highlighted as important for increasing sales, brand value, and market share.
Customer service ppt
Customer service is important for customer satisfaction and retention. Some key facts about customer service include:
1. Most dissatisfied customers never complain and their issues are unknown. Unhappy customers are likely to share their bad experiences with others. First impressions from customer experiences strongly influence whether customers return or avoid vendors in the future.
2. It is more expensive for companies to gain new customers than retain existing ones. Bad customer experiences can cause companies to lose more than just that one customer, as unhappy customers often share their negative experiences.
3. To provide good customer service, companies should listen to customers, address their problems, apologize when needed but remain resolute, provide extra value, and always follow golden rules of
Customer care in health care industry-Manisha Singh
The document discusses the importance of customer service and provides tips for good customer service. It notes that customers are the most important part of any business and outlines key aspects of good customer service like patience, making customers feel important, listening, and staying positive. The document also discusses changes in customer service dynamics like increased accessibility and leveraging new technologies. It emphasizes the importance of customers in business and providing the best customer experience. Finally, it outlines some unique challenges in customer service for the healthcare industry like complex systems, emotional conversations, interacting with different customer types, and regulatory compliance.
Customer service attitude course
The document provides guidance on how to be a top service team by focusing on delivering an excellent customer experience. It emphasizes that customers should feel good and want to return. Tips include exceeding customer expectations, putting their needs as a priority, listening effectively, and maintaining a professional and caring attitude. Maintaining high customer satisfaction and loyalty requires service teams to solve problems, deliver value and ensure every customer interaction is positive.
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireNorth & Western Lancahsire Chamber of Commerce
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.Customer Service 101
Great customer service is the backbone of any business. Without awesome customer service, your business will struggle to retain customers. This presentation from International Development Services will hit the main points of customer service 101.
Delivering an excellent customer service experience via one on-one interactions
This document discusses the importance of customer service and provides tips for effective customer service. It emphasizes that customers are the most important part of any business and the purpose of a business is to serve customers. The document then covers topics such as reasons why customers leave, handling complaints, cultivating relationships, and techniques for good customer service including listening actively and resolving issues. It stresses treating all customers with respect and focusing on meeting their needs and expectations.
Customer service healthcare_edited by philou
This document discusses customer service skills, including listening skills, handling conflict, and creating positive relationships. It provides tips for good customer service practices such as introducing yourself, making eye contact, listening without interrupting, showing empathy, and wearing your ID badge visibly. It includes a multiple choice quiz to test these skills.
CUSTOMER SERVICE POWERPOINT
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
More Related Content
What's hot
Customer service the basics
The document discusses the importance of customer service attitude and techniques. It emphasizes that customer service is not just a department, but an attitude that must be held by all. It provides tips for handling difficult customer types, such as interrupters and assumers. The document also outlines best practices for maintaining superior customer relationships through communication, accessibility, knowledge, reliability and empathy. It stresses focusing on customer needs above all.
Customer service in medical practice
General practice in Medicine needs to consider aspects of customer service in its day to day functions. This presentation to front office and administration staff highlights aspects of customer service that are relevant to medical practice.
Customer service
This document provides information about the importance of customer service. It discusses how keeping existing customers is more important than attracting new customers, as repeat customers spend more and it costs less to retain them. The "ladder of customer loyalty" shows different levels from prospects to advocates. Strategies for building loyalty include satisfying customers and maintaining relationships. Good customer service involves listening to customers, addressing complaints, being helpful and courteous. Specific dos and don'ts are provided for communicating with customers. The document also gives tips for dealing with different types of challenging customers.
Customer service presentation
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
Customer / Patient Services in a Hospital
Do you want bad patient relations? Do you want to lose patients? Do you want to fail your patient satisfaction surveys? Do you want a non professional image? Do you want to reduce the number of new patient referrals? Do you want to demonstrate poor quality care? Do you want to jeopardize participation in healthcare plans?
We can Help you :)
Customer Service Training
This document provides an overview of a customer service training session. The training will teach participants how to implement a customer service excellence program in their company. It will cover key elements of customer service like the 5 basic customer needs of friendliness, empathy, fairness, control, and information. Participants will learn everyday practices for excellent customer service and how to make a positive first impression. The training also details the benefits of providing excellent customer service such as satisfied customers, customer retention, and increased profits.
Cust Svc Exceeding Exp Ppt
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
CUSTOMER CARE.ppt
This document discusses the importance of customer care and satisfaction in achieving quality improvement in healthcare. It defines key terms like quality, customers, and quality healthcare. It explains that understanding customer needs, expectations, and feedback is essential to reducing complaints and improving services. The document recommends techniques for effective communication, informed care, and gaining customer feedback to enhance the customer experience and ensure their needs and values are being met. The overall institutional benefits of good customer care are also highlighted such as increased efficiency, employee motivation, and customer loyalty and retention.
Frontlline service
The document provides an outline for a basic frontline service course covering topics such as self-projection, client relations, conduct norms, and commitment. It also discusses concepts relevant to customer service including understanding customer expectations, effectively handling different customer types such as angry or impatient customers, and principles for maintaining positive customer relations through communication, empathy and addressing customer needs. The overall focus is on equipping frontline workers with the skills and mindset needed to deliver satisfactory customer service.
Customer Service Powerpoint3437
This document appears to be a 13 page PowerPoint presentation from www.ReadySetPresent.com on the topic of customer service. The presentation covers objectives like identifying customer needs and complaints, communication skills, and maintaining customer relationships. It includes sections on why customers leave, key customer service competencies, common service excuses, what customers want, and implementing an effective customer service program. The final slide advertises downloading the full presentation from the ReadySetPresent website.
Customer service training[1]
This document provides a training program on customer service. It discusses the importance of customer service, what customers expect, and how to provide excellent service through effective communication. The training covers topics such as understanding customers, developing a positive attitude, maintaining ethics, and using courtesy. It emphasizes that customer service is key to continued business success through higher profits, satisfaction, and repeat customers. The training aims to equip participants with the skills and mindset to consistently deliver exceptional customer experiences.
How to Improve your Customer Service Skills by Scott Storick
This document provides tips for improving customer service communication skills. It recommends focusing on confidence, control, and active listening. Ask questions to understand the customer's perspective and needs before calls or emails. Provide thorough information to demonstrate being one step ahead. Engage customers with thought-provoking questions to build trust. Most importantly, listen to understand the customer's situation and humanize interactions.
Delivering exceptional telephone customer service
This document discusses the importance of customer service and providing exceptional telephone customer service. It emphasizes that customer service is an attitude, not a department. It outlines steps to outstanding customer service like empathy, responsiveness, and reliability. It discusses maintaining positive customer relationships and techniques for handling different customer types like irate customers or interruptors. The document stresses that as a customer service representative, you are representing your company and should communicate with customers with a positive attitude.
CUSTOMER SERVICE TRAINING
This document provides guidance on customer service training. It outlines activities to practice different customer service scenarios, including dealing with first customers, difficult customers, unsatisfied customers, and repeat customers. The document also discusses important aspects of customer service like understanding customer needs, back-end processes, after sales service, and focusing on customer expectations to reduce stress. Key points emphasized include maintaining a professional appearance, active listening, understanding customer perspectives, providing solutions, and following up on service. Customer service is highlighted as important for increasing sales, brand value, and market share.
Customer service ppt
Customer service is important for customer satisfaction and retention. Some key facts about customer service include:
1. Most dissatisfied customers never complain and their issues are unknown. Unhappy customers are likely to share their bad experiences with others. First impressions from customer experiences strongly influence whether customers return or avoid vendors in the future.
2. It is more expensive for companies to gain new customers than retain existing ones. Bad customer experiences can cause companies to lose more than just that one customer, as unhappy customers often share their negative experiences.
3. To provide good customer service, companies should listen to customers, address their problems, apologize when needed but remain resolute, provide extra value, and always follow golden rules of
Customer care in health care industry-Manisha Singh
The document discusses the importance of customer service and provides tips for good customer service. It notes that customers are the most important part of any business and outlines key aspects of good customer service like patience, making customers feel important, listening, and staying positive. The document also discusses changes in customer service dynamics like increased accessibility and leveraging new technologies. It emphasizes the importance of customers in business and providing the best customer experience. Finally, it outlines some unique challenges in customer service for the healthcare industry like complex systems, emotional conversations, interacting with different customer types, and regulatory compliance.
Customer service attitude course
The document provides guidance on how to be a top service team by focusing on delivering an excellent customer experience. It emphasizes that customers should feel good and want to return. Tips include exceeding customer expectations, putting their needs as a priority, listening effectively, and maintaining a professional and caring attitude. Maintaining high customer satisfaction and loyalty requires service teams to solve problems, deliver value and ensure every customer interaction is positive.
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireNorth & Western Lancahsire Chamber of Commerce
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.Customer Service 101
Great customer service is the backbone of any business. Without awesome customer service, your business will struggle to retain customers. This presentation from International Development Services will hit the main points of customer service 101.
Delivering an excellent customer service experience via one on-one interactions
This document discusses the importance of customer service and provides tips for effective customer service. It emphasizes that customers are the most important part of any business and the purpose of a business is to serve customers. The document then covers topics such as reasons why customers leave, handling complaints, cultivating relationships, and techniques for good customer service including listening actively and resolving issues. It stresses treating all customers with respect and focusing on meeting their needs and expectations.
What's hot (20)
How to Improve your Customer Service Skills by Scott Storick
How to Improve your Customer Service Skills by Scott Storick
Customer care in health care industry-Manisha Singh
Customer care in health care industry-Manisha Singh
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in Lancashire
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactions
Viewers also liked
Customer service healthcare_edited by philou
This document discusses customer service skills, including listening skills, handling conflict, and creating positive relationships. It provides tips for good customer service practices such as introducing yourself, making eye contact, listening without interrupting, showing empathy, and wearing your ID badge visibly. It includes a multiple choice quiz to test these skills.
CUSTOMER SERVICE POWERPOINT
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
Customer Experience Meets the Healthcare Journey
The document discusses how customer experience in healthcare needs to meet the needs of patients, providers, and payors. It describes the healthcare journey for patients from both routine and emergency care perspectives. Key aspects of the provider delivery system that impact the customer experience are identified as task routing and workload distribution, resource management, facilities management, revenue cycle management, and compliance. The healthcare system aims to balance the needs of all stakeholders while optimizing patient health outcomes.
Social Media & Healthcare: Improve Service and Expand Reach
Innovative uses of social media to support health care service, marketing, and outreach. Slides from social media panel at educational event sponsored by National Capital Healthcare Executives, "Shaping the Future of Healthcare: Readiness, Change, and Innovation," at George Mason University, March 8, 2014. Panelists: Mark Miller, Children's National Health System; Ed Bennett, University of Maryland Medical Center; Shana Rieger, Inova Health System; and Joey Rahimi, Branding Brand.
7 Pillars Of Customer Service
This document outlines 7 pillars of customer service: 1) Develop a customer service mission statement, 2) Ensure customer service has the proper attitude and action, 3) Provide base training for employees, 4) Coach employees, 5) Send creative thank you's, 6) Perform functional walkthroughs, and 7) Engage with customers. It emphasizes the importance of going above and beyond for customers to build loyalty and advocates training employees to learn more about each customer. Real-world examples are provided to illustrate how following these pillars can significantly increase sales and improve customer relationships.
The Joy of Data Driven Storytelling
We are bombarded with 174 newspapers worth of information each day and in order to get your message to cut through the noise, you need to be simple to understand, provide value, and if possible, evoke an emotional response. By combining hard data with beautiful visuals, you have a fighting chance to stand out. As my good friend Joe Chernov likes to say: "The secret to breaking through a noisy landscape isn't more noise. It is sounding different."
What's more, there is a high likelihood that you will have a lot of fun in the process. Heck, I would even argue you will feel actual JOY. Why? By returning to the basics of storytelling, you are tapping into the origins of how you learned to communicate as a child -- from using colors and shapes, to employing mixed media. Just because you are a grown up doesn't mean you shouldn't still draw about these early stage arts.
HCAFA
The document contains the name Zahid Latif and the date 09/11/2015. It appears to be identifying an individual named Zahid Latif and providing a date, but no other contextual information is given in the short text. In summary, the document lists a name and date without providing any additional details about the purpose or subject matter.
Healthcare Customer Service Associate
The document contains the name Zahid Latif and a date of 07/21/2015. It appears to list an individual's name and the date, but provides no other context or information about the purpose of the entry. In summary, the document simply records an individual's name and date without any additional explanatory details.
The Bonobos Ninjas Handbook to Customer Service
In this recorded webinar, Desk.com rolls up their sleeves and shoots straight with the Bonobos Ninjas asking about their secret sauce to providing world-class customer service and how they gained a competitive edge for their business.
Molina Healthcare Customer Presentation
This document summarizes Molina Healthcare's use of Splunk software. Molina is a Fortune 500 healthcare company that provides Medicaid and CHIP plans. They implemented Splunk Enterprise to gain centralized visibility and logging of their large, virtualized infrastructure. Splunk has helped Molina dramatically reduce troubleshooting times, retire old tools, and improve business insights. Key benefits included reduced MTTR by over 150%, issues now resolved in minutes versus hours, and improved customer satisfaction. Molina users Splunk across IT, operations, development and business teams.
Leading Patient Satisfaction
The document discusses strategies for improving patient satisfaction, focusing on providing excellent customer service. It outlines that patient satisfaction is a high priority given its impact on loyalty, reputation and financial outcomes. It emphasizes that satisfied patients are only 20% loyal while those with excellent experiences are 80% loyal. It provides ideas for taking customer service to the next level such as developing compassionate communication, addressing emotional needs, explaining delays, ensuring preferences are met and effective service recovery. The overarching message is that employees must role model passion for excellent service through every patient interaction.
Rosaura madrid
Este documento resume las diferencias entre datos y señales, la señalización, la transmisión de datos y su clasificación, las características de señales analógicas y digitales, y conceptos como amplitud, frecuencia, período, fase, longitud de onda, espectro, ancho de banda, modulación, codificación de datos, y técnicas de multiplexación como FDM, WDM y TDM.
Jesus’ Last 100 Days_The Children
As Jesus enters the territory of Perea on his way to Jerusalem, some parents ask Him to bless their children. In this sermon we will look at why Jesus placed such a high value on children. We will consider their unique responsiveness to the gospel as we consider the 4-14 Window.
Viewers also liked (14)
Social Media & Healthcare: Improve Service and Expand Reach
Social Media & Healthcare: Improve Service and Expand Reach
Similar to Customer service healthcare
Customer service healthcare_edited by philou
This document discusses customer service skills, including listening skills, handling conflict, and creating positive relationships. It provides guidance on introducing yourself, making eye contact, listening without interrupting, showing empathy, and appearing happy in your role. It includes a multiple choice quiz to test these skills.
Wilton18
Presentatation on Interviwing with Confidence for the Wilton Library and Wilton Chmaber of Commerce. Provides cuttting edge interviewing and career search in the economic downturn. Designed and elivered by Lynne, Davidson, Davidson Coaching and Consulting and NYU faculty.
Communication skills.pptx
This document discusses communication skills and effective communication. It covers various topics such as the importance of communication, different types of communication, barriers to effective communication, and tips for overcoming those barriers. It emphasizes the importance of communication for expressing information and understanding others. Both verbal and non-verbal communication are important. Effective communication involves being clear, concise, complete, correct, and considering your audience. Open-ended questions are generally better than closed-ended questions at facilitating dialogue. Public speaking requires skills like planning, using positive non-verbal cues, and confidence. Different communication styles should be considered depending on the individual. Social media also plays a role in modern communication.
Interview tips
The document provides guidance on applying for jobs and interviewing. It emphasizes carefully reviewing the job requirements, showcasing relevant experience, dressing appropriately, arriving on time, maintaining professionalism, asking questions, and following up after the interview. Key steps include preparing well in advance, focusing answers on qualifications for the specific position, and demonstrating enthusiasm for the opportunity.
Interview
The document provides guidance on applying for jobs and interviewing. It emphasizes carefully reviewing the job requirements, showcasing relevant experience, dressing appropriately, arriving on time, maintaining professionalism, asking questions, and following up after the interview. Key steps include preparing well in advance, focusing answers on qualifications for the specific position, and demonstrating enthusiasm for the opportunity.
Customer Service.pptx.pdf
The document discusses the importance of excellent customer service at all levels of a company. It provides statistics that show both the costs of poor customer service, such as losing over $62 billion annually, and the benefits of great customer service, like increasing customer retention rates by 5-95%. The document emphasizes that customer service should not just be a department but a company-wide philosophy and it suggests companies focus on meeting customer expectations to build trust and loyalty. It also contains tips for communication skills like listening, dealing with difficult customers, and call etiquette.
INTERVIEW SKILLS.pptx
The document provides tips for effective interview skills and preparation. It emphasizes doing research on the company beforehand, practicing common interview questions, dressing professionally, and arriving on time. Proper communication skills during the interview like maintaining eye contact, speaking clearly, and asking questions are also highlighted. The tips suggest expressing enthusiasm, being truthful, highlighting relevant experiences, and maintaining a professional demeanor throughout the interview.
What to Expect in a Job Interview
This is the extended version of my "Do's and Don'ts of a Job Interview". Presented to college students at various institutions.
INTERVIEW SKILLS.pptx
The document provides tips for effective interview skills and communication. It emphasizes the importance of preparation, researching the company, practicing interview questions, dressing professionally, and following arrival etiquette. Some key points covered include having a list of accomplishments and skills to discuss, asking questions about the company and position, maintaining a professional demeanor, and following up after the interview with a thank you note.
Basic Business Skills
This is a Powerpoint presentation I created for my students as I worked for the non-profit organization Skills for Living, in order to better teach my students how to communicate effectively.
expert cae unit 1
The article discusses creating a fun workplace environment to reduce stress and improve productivity. An entrepreneur set up an IT company with unconventional offices that include game consoles, football tables, and floor cushions instead of traditional business attire. While work still gets done, the founder believes fun should be a reward, not an excuse to avoid work. The relaxed atmosphere helps boost staff morale and retention.
Landing On Your Feet
This document provides advice for getting and keeping a job. It recommends starting a job search by contacting your local workforce center or applying directly to businesses. Maintaining a positive attitude and enthusiasm is important. An effective job search involves making daily to-do lists, following up on leads immediately, and networking. When applying, be prepared, fill out applications completely and honestly, and ask for references' contact information. Resumes should highlight skills, achievements, and be tailored to specific jobs. Proper grooming and avoiding common mistakes like lateness or inappropriate dress are important for interviews. Following up with a thank you note can help. Keeping your job involves being on time, working hard, accepting criticism positively, and maintaining a good attitude
Business Etiquette
Business etiquette involves rules of conduct that allow for civil interactions and positive first impressions. First impressions are formed within the first few seconds based on appearance, body language, facial expressions, and more. Proper introductions, handshakes, business cards, and attire are important aspects of business etiquette that can influence how one is perceived both initially and long-term in professional settings. Maintaining good posture, eye contact, and a confident demeanor also contributes to making a positive first impression.
Business Etiquette
Business etiquette involves rules of conduct that allow for civil interactions and positive first impressions. First impressions are formed within the first few seconds based on appearance, body language, and verbal and nonverbal communication. Factors like dress, posture, facial expressions, voice, and handshakes influence how people are initially perceived and evaluated. Maintaining good professional presence and following etiquette guidelines can help make connections and achieve success in business.
Types of Interview
This is the ppt on Interview and mentioned only bullet points because it is better to speak more and make it simple topics we covered what is interview, filtration process, types of interviews, Personality of Interviewee with respect to male and female both, what things interviewee should do and not to do, how you will get prepare for an interview what are the step and in the end process of interview
Communication skills mbahotspot_ppt
This document provides guidance on presenting oneself effectively through speech, appearance, and body language. It emphasizes the importance of a positive mindset and self-image, clear communication skills, maintaining good eye contact and posture, and dressing appropriately. Body language conveys much through facial expressions, gestures, eye contact, and handshakes. Proper preparation is key for interviews, including researching the organization, having relevant documents, and maintaining confidence through smiling, open body language, and thoughtful answers.
Communication in Customer Service
This document outlines a chapter on communication and customer service. It defines key terms like communication, customer intelligence, and relationship marketing. It then describes the five main methods of communication - listening, writing, talking, reading, and nonverbal expression. Finally, it discusses best practices for communicating with customers effectively using tools like voice inflection, appropriate language, eye contact, technology, and telephone interactions.
R.Manjula---Interview skills
Interview is a formal, structural and systematic interaction between the interviewer and the interviewee in which the Interviewer’s goal is to select a right candidate and the interviewee’s goal is to get a right job.
It is not only concerned with your subject knowledge. It is a test to assess your communicative skills—confidence—patience---adaptability—time management skills- positive attitude—total personality
Crack that interview.
The document provides tips for polishing interview skills, including preparing answers to common questions, researching the organization, and making a good first impression. Some key points covered are rehearsing answers using the STAR method, focusing preparation on the skills and achievements most relevant to the job, and maintaining a confident yet relaxed demeanor through body language and eye contact during the interview. Common interview questions are outlined along with suggestions for strong yet honest responses.
Oral Communication Presentation.pptx
Oral communication involves communicating through spoken words. It allows conveying messages directly and getting immediate feedback. Some benefits of oral communication in a professional setting include boosting morale, encouraging performance, and promoting teamwork. Oral communication is also more secure for critical issues and helps resolve conflicts through face-to-face interaction, allowing people to gauge reactions. Effective oral communication is built on transparency, understanding, and trust.
Similar to Customer service healthcare (20)
Recently uploaded
The Nervous and Chemical Regulation of Respiration
These lecture slides, by Dr Sidra Arshad, offer a simplified look into the mechanisms involved in the regulation of respiration:
Learning objectives:
1. Describe the organisation of respiratory center
2. Describe the nervous control of inspiration and respiratory rhythm
3. Describe the functions of the dorsal and respiratory groups of neurons
4. Describe the influences of the Pneumotaxic and Apneustic centers
5. Explain the role of Hering-Breur inflation reflex in regulation of inspiration
6. Explain the role of central chemoreceptors in regulation of respiration
7. Explain the role of peripheral chemoreceptors in regulation of respiration
8. Explain the regulation of respiration during exercise
9. Integrate the respiratory regulatory mechanisms
10. Describe the Cheyne-Stokes breathing
Study Resources:
1. Chapter 42, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 36, Ganong’s Review of Medical Physiology, 26th edition
3. Chapter 13, Human Physiology by Lauralee Sherwood, 9th edition
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
Cervical Disc Arthroplasty ORSI 2024.pptx
Indication and installation of a mobile cervical disc prosthesis. Benefits of the PRODISC C VIVO mobile disc prosthesis (Centinel Spine)
Medical Quiz ( Online Quiz for API Meet 2024 ).pdf
This quiz was conducted as a promotional event for the 2024 Annual Meet of Kerala Chapter of API.
More than 20 participants took part everyday !
Know the difference between Endodontics and Orthodontics.
Your smile is beautiful.
Let’s be honest. Maintaining that beautiful smile is not an easy task. It is more than brushing and flossing. Sometimes, you might encounter dental issues that need special dental care. These issues can range anywhere from misalignment of the jaw to pain in the root of teeth.
Cosmetology and Trichology Courses at Kosmoderma Academy PRP (Hair), DR Growt...
Cosmetology and Trichology Courses at Kosmoderma Academy PRP (Hair), DR Growt...Kosmoderma Academy Of Aesthetic Medicine
Kosmoderma Academy, a leading institution in the field of dermatology and aesthetics, offers comprehensive courses in cosmetology and trichology. Our specialized courses on PRP (Hair), DR+Growth Factor, GFC, and Qr678 are designed to equip practitioners with advanced skills and knowledge to excel in hair restoration and growth treatments.
NARCOTICS- POLICY AND PROCEDURES FOR ITS USE
This document outlines policies and procedures for handling narcotic and controlled drugs in NABH accredited hospitals.
How to choose the best dermatologists in Indore.
The skin is the largest organ and its health plays a vital role among the other sense organs. The skin concerns like acne breakout, psoriasis, or anything similar along the lines, finding a qualified and experienced dermatologist becomes paramount.
Hemodialysis: Chapter 5, Dialyzers Overview - Dr.Gawad
- Video recording of this lecture in English language: https://youtu.be/Pt1nA32sdHQ
- Video recording of this lecture in Arabic language: https://youtu.be/uFdc9F0rlP0
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
Post-Menstrual Smell- When to Suspect Vaginitis.pptx
Do you have abnormal smell after periods? It may be vaginitis. Do not worry, herbal medicine Fuyan Pill can help you get a cure.
Histololgy of Female Reproductive System.pptx
Dive into an in-depth exploration of the histological structure of female reproductive system with this comprehensive lecture. Presented by Dr. Ayesha Irfan, Assistant Professor of Anatomy, this presentation covers the Gross anatomy and functional histology of the female reproductive organs. Ideal for students, educators, and anyone interested in medical science, this lecture provides clear explanations, detailed diagrams, and valuable insights into female reproductive system. Enhance your knowledge and understanding of this essential aspect of human biology.
10 Benefits an EPCR Software should Bring to EMS Organizations
The benefits of an ePCR solution should extend to the whole EMS organization, not just certain groups of people or certain departments. It should provide more than just a form for entering and a database for storing information. It should also include a workflow of how information is communicated, used and stored across the entire organization.
Osteoporosis - Definition , Evaluation and Management .pdf
Osteoporosis is an increasing cause of morbidity among the elderly.
In this document , a brief outline of osteoporosis is given , including the risk factors of osteoporosis fractures , the indications for testing bone mineral density and the management of osteoporosis
Recently uploaded (20)
The Nervous and Chemical Regulation of Respiration
The Nervous and Chemical Regulation of Respiration
Tele Optometry (kunj'sppt) / Basics of tele optometry.
Tele Optometry (kunj'sppt) / Basics of tele optometry.
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
CHEMOTHERAPY_RDP_CHAPTER 6_Anti Malarial Drugs.pdf
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
Promoting Wellbeing - Applied Social Psychology - Psychology SuperNotes
Medical Quiz ( Online Quiz for API Meet 2024 ).pdf
Medical Quiz ( Online Quiz for API Meet 2024 ).pdf
Know the difference between Endodontics and Orthodontics.
Know the difference between Endodontics and Orthodontics.
Cosmetology and Trichology Courses at Kosmoderma Academy PRP (Hair), DR Growt...
Cosmetology and Trichology Courses at Kosmoderma Academy PRP (Hair), DR Growt...
Hemodialysis: Chapter 5, Dialyzers Overview - Dr.Gawad
Hemodialysis: Chapter 5, Dialyzers Overview - Dr.Gawad
Post-Menstrual Smell- When to Suspect Vaginitis.pptx
Post-Menstrual Smell- When to Suspect Vaginitis.pptx
10 Benefits an EPCR Software should Bring to EMS Organizations
10 Benefits an EPCR Software should Bring to EMS Organizations
Osteoporosis - Definition , Evaluation and Management .pdf
Osteoporosis - Definition , Evaluation and Management .pdf
Customer service healthcare
- 1. Customer Service Skills 1
- 2. What happens next • Creating positive relationships • Customer service skills valued by employers • Listening skills • How to handle conflict with greater ease • Multiple-choice quiz
- 3. Please turn to page 11
- 4. # 1 - Do you speak first when you see a patient, visitor or colleague?
- 5. # 3 - Do you introduce yourself, giving your first and your last name clearly?
- 6. # 7 - Do you wear your identification badge so your name is clearly visible?
- 7. # 9- Do patients see you following standard precautions?
- 8. # 11 - Do you greet the other person on the same physical level?
- 9. # 12- Do you listen to the other person’s initial statement without interrupting?
- 10. # 16- Do you listen for the caller’s name at the start of a phone call?
- 11. # 20 - Do you appear happy in your position?
- 12. Chunk & Check
- 13. “What will you tell your ______________________ about the next steps in your treatment?”
- 14. Please turn to page 13
- 15. Match the person’s physical level
- 16. Smile
- 17. Introduce yourself, including your last name
- 19. Make eye contact
- 20. Wait for the other person to finish before you speak
- 21. Paraphrase what the person said
- 24. Match the person’s physical level
- 25. The new computer system
- 27. A. Employee B. Job applicant C. Coach
- 29. A. Family Member B. Coach C. Employee
- 31. A. Coach B. Employee C. Resident
- 33. Please turn to page 16
- 34. How would you feel if your loved one wasn’t treated with courtesy & respect?
- 35. Please turn to page 20
- 36. Finding empathy
- 38. Please turn to page 21
- 39. Please complete the evaluation on page 23
Editor's Notes
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n
- \n