Great customer service is the backbone of any business. Without awesome customer service, your business will struggle to retain customers. This presentation from International Development Services will hit the main points of customer service 101.

1. Business Shortcomings
and Solutions
www.intl-dev.com/
www.facebook.com/International.Development.Services
www.twitter.com/idsdevelopment
www.linkedin.com/in/idsdevelopment

2. Your Customers are Your Business
Your business has a product/service that
people need.
Your audience (customers), therefore, is the
backbone of your business success.

3. What is your customer
service missing?

4. Positive Attitude and Respect
Customers contact you to meet a need. Your
duty is to provide positive, respectful
communication and service to meet their
needs.
ex. “What else can I help you with?”

5. Personalized Attention
No one appreciates the generic approach of a
marketing template email that is sent to all 30,000
subscribers.
Make sure you can speak
with authority, knowledge,
and understanding. People
are more than numbers.

6. Complaint Resolution
Although customer complaints can be resolved
easily enough, that’s not the stopping point.
You need to delve into your operations to find a
better solution for the long-term. That will avoid
future complaints and issues.

7. It’s the Little Things, Always
 Answering emails/calls in a timely manner
 Providing extra service or insight that isn’t
requested
 Price checking and other inquiries
 Exceed commitments every time
 Always provide follow-up

8. Other Customer Service Mistakes
Avoid:
 Short answers
 Ignoring customer inquiries/requests
 Being rude (perception is key!)
 Lack of knowledge (know your business)
 Blaming anyone (just fix the problem!)
www.intl-dev.com/
www.facebook.com/International.Development.Services
www.twitter.com/idsdevelopment
www.linkedin.com/in/idsdevelopment