Strategies to Manage Conflict in the Virtual WorkplaceCynthia Clay
The webinar introduces four principles and 16 practices to improve communication and reduce conflict. It provides a Collaborate Awareness model for virtual leaders to identify underlying causes of conflict.
60-minute webinar describing the values and needs of Millennial leaders and why organizations must invest in their development to increase retention and engagement.
Strategies to Manage Conflict in the Virtual WorkplaceCynthia Clay
The webinar introduces four principles and 16 practices to improve communication and reduce conflict. It provides a Collaborate Awareness model for virtual leaders to identify underlying causes of conflict.
60-minute webinar describing the values and needs of Millennial leaders and why organizations must invest in their development to increase retention and engagement.
Virtual Leadership: Calibrate, Collaborate and CelebrateCynthia Clay
60-minute webinar about the needs of virtual team members and the actions required of virtual leaders to maximize productivity and effectiveness in the virtual workplace.
Driving and Accountable Collaborative CultureCynthia Clay
This webinar is based on Peer Power: Transforming Workplace Relationships. It introduces 10 questions team members should ask themselves each day to ensure that they are both accountable and collaborative.
Driving an Accountable and Collaborative CultureCynthia Clay
A one-hour webinar introducing 10 questions asked by Accountable Collaborators, based on the book Peer Power: Transforming Workplace Relationships by Cynthia Clay
Strategies to Reduce Conflict in the Virtual WorkplaceCynthia Clay
60-minute webinar introducing the Peer Power communication model (Managing Workplace Conflict program) and the Collaborative Awareness model (Virtual Leader program).
Pow! Design Tips for Virtual FacilitatorsCynthia Clay
60-minute web workshop introducing 10 tips for more effective design and facilitation: Plan for Interaction, Optimize Learning Transfer, and Win Hearts and Minds.
60-minute webinar exploring the needs of virtual team members and how virtual leaders can lead better with calibration, collaboration, and celebration.
Driving an Accountable, Collaborative CultureCynthia Clay
One-hour webinar introducing four principles and their related practices to build greater accountability and collaboration; ten questions asked by accountable collaborators every day.
Customer Engagement in a Digital WorldCynthia Clay
60-minute webinar on the importance of the customer experience across all customer touch points, introducing the Blazing Service customer service training program.
Customer Engagement in a Digital WorldCynthia Clay
60-minute webinar exploring the increasing importance of the customer and the need to exceed expectations across multiple touch points in the customer experience to earn customer loyalty.
Virtual Leadership: Calibrate, Collaborate and CelebrateCynthia Clay
60-minute webinar about the needs of virtual team members and the actions required of virtual leaders to maximize productivity and effectiveness in the virtual workplace.
Driving and Accountable Collaborative CultureCynthia Clay
This webinar is based on Peer Power: Transforming Workplace Relationships. It introduces 10 questions team members should ask themselves each day to ensure that they are both accountable and collaborative.
Driving an Accountable and Collaborative CultureCynthia Clay
A one-hour webinar introducing 10 questions asked by Accountable Collaborators, based on the book Peer Power: Transforming Workplace Relationships by Cynthia Clay
Strategies to Reduce Conflict in the Virtual WorkplaceCynthia Clay
60-minute webinar introducing the Peer Power communication model (Managing Workplace Conflict program) and the Collaborative Awareness model (Virtual Leader program).
Pow! Design Tips for Virtual FacilitatorsCynthia Clay
60-minute web workshop introducing 10 tips for more effective design and facilitation: Plan for Interaction, Optimize Learning Transfer, and Win Hearts and Minds.
60-minute webinar exploring the needs of virtual team members and how virtual leaders can lead better with calibration, collaboration, and celebration.
Driving an Accountable, Collaborative CultureCynthia Clay
One-hour webinar introducing four principles and their related practices to build greater accountability and collaboration; ten questions asked by accountable collaborators every day.
Customer Engagement in a Digital WorldCynthia Clay
60-minute webinar on the importance of the customer experience across all customer touch points, introducing the Blazing Service customer service training program.
Customer Engagement in a Digital WorldCynthia Clay
60-minute webinar exploring the increasing importance of the customer and the need to exceed expectations across multiple touch points in the customer experience to earn customer loyalty.
2017 UK Employee Engagement Conference in association with People InsightMatt Manners
This is the collection of the majority of presentations shared to a captive audience in London on March 01, 2017. They cover UK finalists & winners of the coveted Employee Engagement Awards, as well as, thought leading experts in CX, Performance & Recognition.
From Frustrated Foes to Staunch Advocates: How to Make Your Customers Love YouCynthia Clay
A one-hour webinar introducing the critical importance of selecting, training and empowering customer service providers well; helping CSRs develop the skills to handle angry customers; bringing Blazing Service customer service training to your organization.
First Impressions: Candidate Attraction to ApplicationCielo
Combining a strong yet transparent employer brand with an easy and engaging application experience could give your organization the competitive edge it needs in a tight job market.
Learn data-based insights and tactical examples from CandE Award-Winning employers to help you improve the start of your own candidate experience.
5 Reasons to Improve Your Customer Experience in Your Avaya Contact CenterSpoken Communications
Your customers are the key to your business and your Avaya contact center is the hub for your interaction with your customers. If you've been waiting to optimize your Avaya contact center to better connect with your customers, here are the top 5 reasons your should start today to improve your customer experience.
If you'd like to learn more after viewing this presentation, please contact Spoken today: http://bit.ly/ContactSpoken
Millennial Leaders on the Move: Preparing New Leaders for Frontline ManagementCynthia Clay
90-minute webinar introducing the events that have shaped the values of the Millennial generation; the desire for leadership training; and the importance of preparing these leaders for their first management roles.
Create an Unprecedented – and Brand Compliant – Customer ExperienceAprimo
With the explosion of channels (both online and offline) and rise in consumer expectations for a more dynamic, personalized experience, content is now front of mind for marketers. Content has become the key to marketing success as companies strive to engage with their audience in a variety of ways. Whether that entails the creation, management, or distribution of content and assets, marketers are prioritizing how to better market with content across all channels.
The management, control, and delivery of content has become mission-critical for the marketing and product management of any brand.
MarTech San Francisco 2017
Visit our Facebook Page for a recording of the presentation!
Improving Employee Engagement with VideoMediaPlatform
As today’s work environment becomes more mobile and dispersed, it is increasingly challenging to keep employees fully engaged. With research showing that improving employee engagement leads to higher levels of profit, higher shareholder return, better employee performance and greater employee retention, increasing employee engagement has become a mandate for today’s human resources and corporate communications professional.
How to Improve Managing Stakeholders by Navigate Next Product ManagerProduct School
5 Practical Tips to Improve Managing Stakeholders:
As a product manager, you have to deal with stakeholders. But how do you do it? How do you persuade those that control your resources (people, budget, and systems) that your idea is worth investing in? What if this skill is the difference between a successful product manager and a mediocre one?
Alex McCarthy, Product Manager at Navigate Next, taught how to manage your stakeholders, how to craft your message, how to say “yes” and how to say “no” to senior leaders, and how to get the outcome you want. Influencing stakeholders can change the trajectory of your product – and your career.
An Insider's Look at Udemy for Business Product WebinarUdemy for Business
60% of employees think their companies don’t offer adequate opportunities for them to develop professionally.
See first-hand how Udemy for Business partners with high-performing companies like PayPal, Lyft, Booking.com, Adidas, and Pinterest to fuel a culture of learning and elevate the perception of L&D.
- 2,500+ of the top rated, freshest courses for professional development
- Social learning tools that extend the role and impact of L&D
- Reporting that delivers actionable insights for effective learning
- Mobile technology to learn on the go
- 24/7 customer success dedicated to supporting your company every step of the way
Similar to Customer Engagement in a Digital World (20)
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Putting the SPARK into Virtual Training.pptxCynthia Clay
30-minute NetSpeed Nuggets virtual session focused on using Storytelling, Purpose, Action, Relationships, and Kudos (SPARK) to design and deliver engaging virtual training. Use stories to frame key learning points. Explain a clear purpose for each activity. Make your virtual training action-oriented, build relationships to increase engagement, and create a positive learning environment with kudos.
Leveraging ChatGPT for Enhanced Virtual Training.pptxCynthia Clay
30-minute virtual session focusing on how to use ChatGPT in the design and delivery of better virtual training. Think of ChatGPT has your design partner. It can help you generate ideas, analogies, and questions; develop learning objectives and outlines; analyze information; create scenarios; and jumpstart your creative process.
Six Theater Techniques to Enhance Virtual Learning.pptxCynthia Clay
This 30-minute virtual training session includes six techniques used by theater professionals to create better engagement and connection with their audiences.
Virtual Training: Building Trust and Psychological Safety.pptxCynthia Clay
30-minute NetSpeed Nuggets session focusing on six strategies to increase trust in virtual training in the areas of Virtual Present, Social Strength, and Technical Comfort.
The Rules of Engagement for Hybrid Learning.pptxCynthia Clay
30-minute NetSpeed Nuggets session on ways to deliver inclusive, engaging hybrid training events. Planning for collaboration across platforms (connecting co-located and virtual participants) is the secret to hybrid success.
Make It Shine in the Virtual Classroom 22-0526.pptxCynthia Clay
60-minute webinar introducing five techniques used by stellar virtual trainers. Stream your video. Harness technology. Interact and connect. Notice what's new. Energize your delivery.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Blazing Service is a fast-paced, interactive training program combining the best practices of classroom (virtual and face-to-face) instruction with easy-to-use web based reinforcement tools. Specifically designed to meet the learning needs of customer service providers, in high customer-contact organizations, Blazing Service helps employees grasp, and apply, proven interpersonal and problem-solving techniques immediately. The program includes six two-hour modules for maximum flexibility in delivery.
Give an example of one section of one module: how the activities would work in the classroom and how they would work in the web workshop