Driving an Accountable and Collaborative Culture

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This webinar describes the principles and practices that result in high levels of accountability and collaboration in the workplace

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Driving an Accountable and Collaborative Culture

  1. 1. © 2013 NetSpeed Learning Solutions. All rights reserved. 1Driving an Accountableand Collaborative CultureJune 13, 2013
  2. 2. © 2013 NetSpeed Learning Solutions. All rights reserved. 2Webinar Objectives• Implement 10 questions asked everyday by accountable collaborators• Capitalize on the four principles thatsupport joint effort toward commongoals• Adopt eight communication practicesthat drive a high-performance culture• Build peer power in yourorganization
  3. 3. © 2013 NetSpeed Learning Solutions. All rights reserved. 3About Cynthia Clay• 25+ years of experience• Author of Peer Power (JohnWiley)• An expert incollaborative, engaging virtuallearning• Committed to helpingorganizations build accountablecollaborators
  4. 4. © 2013 NetSpeed Learning Solutions. All rights reserved. 4Tweet#peerpower
  5. 5. © 2013 NetSpeed Learning Solutions. All rights reserved. 5Purpose PollWhat got you here today?
  6. 6. 6© 2013 NetSpeed Learning Solutions. All rights reserved.Our Story1992•Began as an independent consulting practice•Provided organization and leadership development to Pacific NW clients2000•Developed NetSpeed Leadership (blended learning)•Expanded nationally2006•Developed Blazing Service (blended learning)•Began to experiment with interactive, VILT using web conferencing2007•Developed NetSpeed Fast Tracks™ (integrated learning system)2008•Rebranded the company as NetSpeed Learning Solutions•Repurposed all programs for VILT2009•Introduced the Virtual Facilitator Trainer Certification course•Published Great Webinars2011•Published Peer Power•Launched the Peer Power virtual training program2012•Established as virtual learning experts•Wiley & Sons republish both Great Webinars and Peer Power
  7. 7. © 2013 NetSpeed Learning Solutions. All rights reserved. 7Negative SignsWhat signs tell you that there might be a lack ofaccountability in your organization?
  8. 8. © 2013 NetSpeed Learning Solutions. All rights reserved. 8Business ImpactWhat business impacts do organizationsexperience when accountability is low?
  9. 9. © 2013 NetSpeed Learning Solutions. All rights reserved. 9Business Impact Poll #1• Missed opportunities or targets• Reduced productivity• Lost customers• Inability to retain key employees• Increased conflict• Little risk-taking or innovation• Low employee morale• Average or poor performance
  10. 10. © 2013 NetSpeed Learning Solutions. All rights reserved. 10Positive SignsWhat signs tell you that teams are collaboratingwell in your organization?
  11. 11. © 2013 NetSpeed Learning Solutions. All rights reserved. 11Business ImpactWhat business impacts do organizationsexperience when collaboration is high?
  12. 12. © 2013 NetSpeed Learning Solutions. All rights reserved. 12Business Impact Poll #2• Creative solutions• Increased productivity• Retained customers• High employee engagement• Less unproductive conflict• Willingness to take risks• High employee morale• Increased revenue
  13. 13. © 2013 NetSpeed Learning Solutions. All rights reserved. 13Get SetMindsetWill SetSkill SetDo they know HOW?Do they know WHAT?Do they know WHY?
  14. 14. © 2013 NetSpeed Learning Solutions. All rights reserved. 14Mindset PollHow confident are you that your teamhas the right Mindset (they know WHATto do, the goals and targets they mustmeet)?
  15. 15. © 2013 NetSpeed Learning Solutions. All rights reserved. 15Skill Set PollHow confident are you that your teamhas the right Skill Set (they know HOWto communicate, collaborate, andresolve conflicts)?
  16. 16. © 2013 NetSpeed Learning Solutions. All rights reserved. 16Will Set PollHow confident are you that your teamhas the right Will Set (they know WHYtheir targets matter and WHY theirperformance makes a difference)?
  17. 17. © 2013 NetSpeed Learning Solutions. All rights reserved. 17Accountable CollaborationThink of a time when you worked on a high-performance team. The team produced greatresults and worked together collaboratively.What factors created accountablecollaboration on that team?
  18. 18. © 2013 NetSpeed Learning Solutions. All rights reserved. 18Ten Questions1. What shared goals does our team have?2. What pieces of the work puzzledo I own?3. How do I make sure that mypuzzle pieces fit seamlesslywith the pieces that others own?
  19. 19. © 2013 NetSpeed Learning Solutions. All rights reserved. 19Ten Questions4. How do I demonstrate respect for eachperson on this team?5. What can I do each day tostrengthen my relationshipswith my co-workers?
  20. 20. © 2013 NetSpeed Learning Solutions. All rights reserved. 20Ten Questions (Poll 1)Which of these first five questions isthe most important question youshould be asking TODAY?
  21. 21. © 2013 NetSpeed Learning Solutions. All rights reserved. 21Ten Questions6. How do I support open, transparentcommunication on my team?7. How can I improve existing processes to getbetter results?8. How will I contribute positivelyand constructively, withoutblaming others, when problemsarise?
  22. 22. © 2013 NetSpeed Learning Solutions. All rights reserved. 22Ten Questions9. What else (what more) can I do tocontribute to the team’s results?10.How can I work jointly with co-workersto address obstacles to the team’ssuccess?
  23. 23. © 2013 NetSpeed Learning Solutions. All rights reserved. 23Ten Questions (Poll 2)Which of these second five questions is the mostimportant question you should be asking TODAY?
  24. 24. © 2013 NetSpeed Learning Solutions. All rights reserved. 24Four Principles24
  25. 25. © 2013 NetSpeed Learning Solutions. All rights reserved. 25Four Principles
  26. 26. © 2013 NetSpeed Learning Solutions. All rights reserved. 26Be Real• Share your views and goals.• Acknowledge reality.How did Carmen apply thesepractices?
  27. 27. © 2013 NetSpeed Learning Solutions. All rights reserved. 27Four Principles
  28. 28. © 2013 NetSpeed Learning Solutions. All rights reserved. 28Take Responsibility• Be responsible for yourexperience.• Communicate with others.How did Stan apply thesepractices?
  29. 29. © 2013 NetSpeed Learning Solutions. All rights reserved. 29Four Principles
  30. 30. © 2013 NetSpeed Learning Solutions. All rights reserved. 30Extend Respect• Listen, listen, listen.• Allow others to solve their ownproblems.How did Helen apply thesepractices?
  31. 31. © 2013 NetSpeed Learning Solutions. All rights reserved. 31Four Principles
  32. 32. © 2013 NetSpeed Learning Solutions. All rights reserved. 32Build Relationships• Get input.• Seek solutions that benefit all.How did Bill apply these practices?
  33. 33. © 2013 NetSpeed Learning Solutions. All rights reserved. 33Five Strategies
  34. 34. © 2013 NetSpeed Learning Solutions. All rights reserved. 34Nine Challenging CoworkersCommon Behavior
  35. 35. © 2013 NetSpeed Learning Solutions. All rights reserved. 35Virtual and Classroom
  36. 36. © 2013 NetSpeed Learning Solutions. All rights reserved. 36Peer PowerPublished in 2012 byJohn Wiley & Sons
  37. 37. © 2013 NetSpeed Learning Solutions. All rights reserved. 37Classroom and Virtual• Six modules for maximum flexibility• Based on adult learning principles• Interactive and collaborative• Practical skill-building• Easily customizable
  38. 38. © 2013 NetSpeed Learning Solutions. All rights reserved. 38Online Tools• “About You” Assessment• “About Them” Assessment• Podcasts and Knols at NetSpeed Fast Tracks™• Post-class Reinforcement at the NetSpeedCoach Learning Center™
  39. 39. 39© 2013 NetSpeed Learning Solutions. All rights reserved.The Learning Center
  40. 40. © 2013 NetSpeed Learning Solutions. All rights reserved. 40NetSpeed Fast Tracks™
  41. 41. © 2013 NetSpeed Learning Solutions. All rights reserved. 41Train-the-Trainer Model• Certify internal trainers• Face-to-face and virtual options• License the complete program
  42. 42. © 2013 NetSpeed Learning Solutions. All rights reserved. 42Delivery Model• Bring in our certified trainers• Face-to-face and virtual options• License the complete program
  43. 43. 43© 2013 NetSpeed Learning Solutions. All rights reserved.• Build accountable collaborators at all levels• Reduce unproductive conflict• Meet the needs of virtual learners and leaders• Offer ready-to-launch blended programs• Report business impact• Receive flexible, responsive serviceBenefits
  44. 44. 44© 2013 NetSpeed Learning Solutions. All rights reserved.• One person receives a copy of Peer Power• One person receives two seats in the next PeerPower Public Webinar Series (4 webinars)• Two-for-one offer: Two for the price of one ($299)• Dates: July 9 – July 31Take Our Survey
  45. 45. © 2013 NetSpeed Learning Solutions. All rights reserved. 45Q & A
  46. 46. 46Thank You!

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