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CURRICULUM VITAE
PALLAVI.R
#298, 8th cross, 2nd main,
Shastrinagar, BSK 2nd
Stage,
Bangalore - 560028
Email ID :- Pallu.sai1790@gmail.com
Mob :- 9739909856
OBJECTIVE
Aiming for a challenging assignment with a leading organization to focus on my
abilities so as to work towards achievement of the company’s goal & also strengthen my skill
& learning
EXECUTIVE SUMMARY
Work experience of 2.1 years as HR analyst for Employee Life cycle process.
Also has about 4 years of experience in Customer Service for British Telecom Process in
Infosys.
CORE COMPETENCIES
 Effective communication skills
 Good inter-personal skills
 Sound Knowledge of HR practices
 Flexible & Hard working
 Good Team Handler
 Self-Motivated
PROFESSIONAL EXPERIENCE
Working as Process Specialist (HR Executive) at Infosys BPO Ltd since June 26, 2014
Roles & Responsibilities:
 Provided timely, professional responsiveness to and balanced advocacy for all
employees and stake holders
 Draft reports & presentations on HR changes for senior management
 Creation of Attrition & Metrics Dashboard on a monthly/ Quarterly basis for analysis &
share it with stake holders for EMEA regions thereby adhering to the SLA’s
 Preparation of Employee Report, Non-Discrepancy Report, Monthly & Quarterly
Dashboards, Leave Reports for EMEA,APAC & US, I-time reports, Non-dispensation
& Rotational reports
 Preparing & maintaining various reports like Alcon, E-Separation, I-Time, Leave
Reports, Work time analysis report, Pay World report for EMEA regions with
accuracy to be sent to delivery heads & top management
 Capture the feedback from attrite and provide analysis to stake holders so as to
control attrition on a monthly basis(Exit Interview analysis)

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 Analyzing the Blog’s from senior management on a quarterly basis & preparing
presentation & shares it with stake holders. Providing with analysis to top
management on overtime & late coming reports, Absenteeism reports of employees &
other reports (As per the Top management Requirement)
 Co-ordinate with Geo-HR’s regularly regarding the reports to incorporate the changes
in the reports & discuss on adherence to timelines
 Has a profound knowledge in Attendance queries & policies.
 Auditing the Leave Encashment, LOP’s payment, Working hours, Rest Hours,
Overtime and providing insights to Compliance team.
Worked as Acting TL for British TelecomProcess in Infosys from July 2010 to 25th
Jun
2014
Roles & Responsibilities:
 Was performing the role of Acting Team Leader. Handled 10 batches with Aggregate
of 90% certification form Client.
 Attending the status calls with clients to update on the target achievement.
 Capture the advisor scores against the target and publish the weekly reports.
 Responsible for one-on-one discussion with advisors on career-path
 Responsible for preparation of various trackers like Coaching feedback, Transfer
tracker, CRM Tracker, Sales Tracker, Right information at the FPOC and Repeat
tracker.
 Preparation of various reports Certification Report, Transfer Analysis Report, Repeat
analysis Report and CRM Report.
 Giving feedback and coaching for advisors to meet the operational targets
 Assigning the offline work to advisors on daily basis. Managing Workforce
Management.
 Co-ordination with workforce management to meet operational targets
 Daily reviews with senior management and clients
 Weekly Governance auditing of the Team leaders
 Assisting Manager in driving the organizational Goals and results.
TRAININGS:
 Has undergone Six Sigma (Yellow belt training), Milestone (competency related training),
Domain certifications, Advance Excel training , Macros and VBA.
ACHIEVEMENTS:
 Has achieved CRR1 in consecutive appraisal cycles
 Has achieved spot awards & RAMP awards from clients
 Has achieved I-Star award for outstanding performance as a TL.
SKILLS:
 Computer skills: Proficient in Advanced excel, Word, PowerPoint, Outlook,
VLookup, Hlookup, Pivot tables, Nested functions, Dashboards, Power Pivot etc.-
 Tally 9.0
 Basic Knowledge on VBA and macros.

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CTC:-
Current CTC: - 3, 02,988 INR p.a
ACADEMIC QUALIFICATIONS:
Qualification Board/University Institution Year Percentage
B.Com Autonomous N.M.K.R.V 2010 75%
2nd
PU
Dept. of PU
Education
N.M.K.R.V 2007
70%
SSLC KSEEB
S.G.P.T.A High
School
2005 83%
PERSONAL DETAILS:
Name : Pallavi R
Date of Birth : 27-02-1990
Nationality : Indian
Sex : Female
Marital Status : Married
Languages Known : English, Kannada,Telugu,Tamil and Hindi.
DECLARATION:
Respected Sir/Madam,
I hereby declare that all the details furnished above are true to the best of my knowledge and
belief.
Date:
Place: Bangalore (Pallavi R)