The curriculum vitae provides details about Tlamelo Gojamang's personal and contact information, career objectives, work experience including roles as a sales executive, customer relationship officer, diamond polisher and human resource assistant, skills and qualifications including a diploma in human resource management. The document outlines Tlamelo's employment history and responsibilities in each role as well as references.
A highly motivated and ambitious individual able to give timely and accurate advice, I am seeking a Operational level manager position, where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the company’s overall reputation. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently
A highly motivated and ambitious individual able to give timely and accurate advice, I am seeking a Operational level manager position, where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the company’s overall reputation. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently
Managing a 48 FTE inbound sales and 12 FTE outbound operation dealing with over 10 main products, strategic planning, creating operational efficiencies, liaison between marketing, work force management, HR and other internal departments, coaching and developing team managers.
Education2011-CurrentB.A.in Industrial and Organizational Ps.docxjack60216
Education
2011-Current
B.A.in Industrial and Organizational Psychology/Global Business GPA: 3.6/4.0
· Selected as TA for Statistics in Psychology for outstanding expertise and high GPA
· Appointed as Hall Senator for Student Government Association, committee chair of the Weissman Center for Leadership, and delegate for the Career Center Advisory Committee based on faculty and students’ vote
Summer 2013
Tuck School of Business at Dartmouth
Hanover, NH
Business Bridge Program
· Completed a highly selective business program focused on developing skills in corporate finance, financial accounting, strategy, managerial economics, spreadsheet modeling, and management communication
· Utilized the skills learned to build a team project that analyzed in depth the company Salesforce to present its marketing, economic, and financial standing to determine a valuation
Experience
2012-Current
Greater Holyoke Chamber of Commerce
Holyoke, MA
Intern, Marketing Strategy
Worked with the chamber’s president and other interns to analyze marketing issues and develop new strategies
· Surveyed 350 members on commerce concerns and used the data to design workshops that solved demands
· Initiated marketing campaigns that increased the chamber’s membership and visibility to 512 businesses
Summer 2013
EA BIOWARE DIVISION
Austin, TX
Intern, Marketing Strategy
Conducted market research and targeted a new segment of consumers to expand the studios visibility
· Developed a marketing strategy for upcoming RPG game that appeals to all genders and will increase sales
· Expanded online campaign for the game Star Wars the Old Republic using consumer data analysis
Summer 2012
Austin Competitive Consulting Firm
Austin, TX
Intern, Strategy Consulting
Conducted market research with a team on product expansion project for AT&T
· Developed 4 strategies to solve sale issues using cost and profit analysis
· Expanded sales to a total of $17K in revenue by advising a new sales strategy that brought in 75 clients
Summer 2011
Trump Grande Ocean Resort and Residences
Sunny Isles, FL
Sale Assistant, Executive Realty Division
Assisted the Vice President in sales and increasing visibility of the condominiums in the realty market
· Completed 3 final sales transactions advised under the vice president for a total revenue of $1.5+M
· Reached out to 800 real estate agents on online advertising database which led to 25 assisted unit sales
Summer 2010
WPBT Channel 2, PBS
Miami, FL
Intern, Marketing
Worked closely with the region Senior Director of Membership to increase funding and membership
· Coordinated a mail fundraising campaign that raised membership from 9,846 to 11,954
Activities
2012-Current
Harvard Intercollegiate Business Convention Ambassador
· Coordinated marketing strategies, assisted expansion of attendees and ...
1. CURRICULUM VITAE
Personal Details
Full Names : Tlamelo Gojamang
Place of birth : Moiyabana, Central District
Date of birth : 9th August 1987
Language Proficiency : Setswana, English
License number : 384089
Contact Details
Address : P.O. Box 502687, Gaborone
Mobile : 75933015/73100070
E-mail : tlamelo1987@yahoo.com
Career Objectives
To join an organisation that would allow me excel and realise my potential in human
resource management.
Profile
I am an energetic, result oriented individual with an established performance record
and expertise in customer relationship management and people management. A
resourceful, self directed individual who is innovative and career driven. I have an
excellent analytical and organisational skills and also possesses strong interpersonal
skills. I thrive in atmosphere of challenge and can easily adapt to new work situations. I
have a proven track record of completing work assignments on time. I strongly believe
that customer service and quality work are primary factors of success in any
competitive organisation.
SUMMARY OF EXPERIECE
1 year experience as Sales Executive – Holly Fern Tissue (PTY) LTD
1 year experience as Customer Relationship Officer – Pick N Pay
2 year experience as Diamond Polisher – Motiganz Diamond Group
4 months working as Human Resource Assistant- Office of the President
SUMMARY OF SKILLS
Communication Skills
I have high level of writing and excellent verbal communication skills as attested on the
job description developed.
Organizational and Time Management Skills
2. I have developed a personal time management plan that details daily entries, this
method has enabled me to prioritize tasks and ensure work is completed on time.
Staff Relations
I am committed to maintaining good work relations to maximize productivity and
synergy. I have a good listening skills. This is beneficial with staff enquieries and
complaints to identify the special areas of their needs and work through any issues of
their concern.
Teamwork
I have worked as part of a team during past endevours and at college. I will work
closely with the other team members to foster an open communication envirnment by
regularly discussing issues of company interest. This will be important in enhancing great
team spirit and morale.
Computer Skills
I have developed proficiency in computer skills and operation of computerized
information systems.
Ability To Maintain Confidentiality
I value my ability to act in a confidential and sensetive manner with information of a
discretionary nature.
Education
Qualification : Diploma in Human Resource Management
Institution : Institute of Development Management
Completed : May 2014
Undertaken the following units as one of the major areas of study:
Recruitment & Retention
Employment Relations
Organizational Behavior
Qualification : Certificate in Human Resource Management
Institution : Institute of Development Management
Graduated : May 2010
Undertaken the following units as one of the major areas of study:
Information Technology: Microsoft Word, Power Point, Excel & Publisher
Economics: Demand, Supply, Micro& Macroeconomics, Banking, Inflation &
Elasticity
3. Business Organization: Finance, Management by Objectives, Personnel &
Communication
Behavioral Science: Personality, Managerial Activities, Delegation, Motivation,
Leadership etc.
EMPLOYMENT HISTORY
Office of the President
January 2015- April 2015
Position/title :Human resource Assistant
Responsibilities/Achievements :
Setting appointments,arranging meetings,maintaining calendars,copying
files,entering data into computer system
Creating and distributing documents 7 providing customer service
Answering questions,opening mail and transfering phone calls
Maintaining policies and HR Records
Handling employee concerns and helping with recruitment
Administering compansation and organizational programms
Motiganz Diamond Group
April 2010 – April 2012
Position/Title : Diamond Polisher
Responsibilities/Achievements :
Prepared material for polishing diamonds
Supervised a team of eight (8) polishers and this led to a 50% in improvement in
productivity
Set targets that were to be met by my team and this led to improved focus by
the team
Completed evaluation forms for my team’s daily productivity
Recieved excellent evaluations from my team
Pick N Pay
June 2008 – April 2009
Position/Title : Customer Relationship Officer
Responsibilities/Achievements :
Recommended customer needs to management which led customer focused
service
Initiated a hands on approach to customer complaints which resulted in 60%
reduction in customer complaints
Initiated a customer retention programme which led to an increase in repeat
customers
Recommended a customer survey instrument which resulted in the organization
appreciating customer demands
4. Recommended topics to be included in training programmes on customer
services
Participate in meetings and workshops on customer management
Participate actively in the daily corporate life of the organisation
Submitted reports on customer management activities
Coordinated with other departments of the organisation on customer
management issues
Holly Fern Tissue
August 2007 – June 2008
Position/Title : Sales Executive
Responsibilities/Achievements :
Prepared daily dispatch figures for delivery
Recommended daily sales targets to management and this resulted in profits
increasing by 20%
Attended workshops on business acumen and other related subjects on behalf
of the organisation
Evaluated sales figures and this resulted in improved planning for the
organisation
Recommended distribution tactics for the products which led to improved
customer base
REFEREES
Mr. Tserere Ms. S. Mpoeleng Mr Bruce Milan
Naledi Development Trust IDM Pick n Pay Molapo Crossing
P O Box 1026 Course Coordinator Private Bag 003
Gaborone seetie@idmbls.com Gaborone
Tel: 3908860 Tel: 71481470 Tel: 3939317
Miss Chenthu Chiseki Mrs Goabaone T McDonalds
Office of the President Principal Admin Officer
Private Bag 001 Office of the President
Gaborone Private Bag 001
Tel: 3950974 Gaborone
Tel: 3950906