Eddie Graham Kabuni is a customer service professional with over 10 years of experience in the financial services industry. He currently works as a Member Services Officer for Nambawan Super Limited, where he is responsible for providing excellent customer service and assisting clients. Kabuni has strong communication, leadership, and time management skills. He aims to utilize his expertise in a full-time customer service role.

1. Resume –Eddie Graham Kabuni Wednesday, 24 February 2016
Page 1 of 4
EDDIE GRAHAM KABUNI
PO.BOX 87, Popondetta, Northern Province
Tel: 73933700 (mobile) ‘
Email: ekabuni@gmail.com/nslpopondetta@nambawansuper.com.pg
GENERAL PROFILE
A successful and professional Member (Customer) Service Officer with extensive customer service expertise
who enjoys being part of, as well as leading, and be part of a successful and productive team. Commercially
astute and experienced in many aspects of customer services, public relations, marketing and awareness of
products and services. A strong team player to deliver effective solutions. Able to demonstrate the motivation
and commitment required to achieve objectives and meet tight deadlines. Possesses excellent interpersonal skills
and can communicate concisely at all levels.
Currently studying Diploma in Management with International Training Institute via distance mode(Withdraw
due to personal reasons).
CORE COMPETENCIES
 Strong customer service and personal relations background enabling efficiency in delivering
required services to the clients.
 Excellent communicator at all levels and with third party partners, suppliers and stakeholders
 Sound knowledge on Savings & Loans and Superannuation products and services
 Able to define or adapt to customer service strategies and ensure the alignment of tasks to them
 Able to identify tactical opportunities and ensure the delivery of them
 Able to build diverse customer service teams from Strategy through to Service Management and
ensure knowledge transfer
OBJECTIVE
A fulltime Customer Services position utilising customer services skills, team player, communication skills, and
leadership skills in a high paced environment.
EMPLOYMENT HISTORY
1. Member Services Officer, Nambawan Super Limited, Popondetta Branch (Oct 2010-Present)
Nambawan Super Limited is the largest superannuation company in Papua New Guinea with over 40, 000 members (clients) both from the public
and private sector. It is the leading superannuation company with net asset of 4.3 billion.
 responsible for the provision of customer service
 Address customer concerns over the service counter and telephone using communication skills
 Assist in various office duties to ensure smoothness and efficiency for the team
 Identifying customer service solution concepts and presentations to meet business needs and
objectives.
 Negotiation and recruiting of new clients to the company's products and services such as Savings &
Loans and Choice Super
 Primarily responsible for meeting customer needs and ensuring customers receive fast, efficient,
response on applications lodged friendly, efficient service.
 Developed a good working relationship with work colleagues and other stakeholders internal and
external;
 Part of the team in the company that drive the new developed procedures that increased
efficiency and reduced complaints from clients.
 Liaise with customers and keep them informed about the status of their application plus update
them on products and services
 Maintain office operations
 Financial advice to member for retirements/savings & Loans/etc.
 Daily, Weekly & Monthly & Quarterly Data/Reports to head office
Member benefits
 Liaising with contributing members and potential members/employers

2. Resume –Eddie Graham Kabuni Wednesday, 24 February 2016
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 Awareness and marketing on company products and services
 Raising PVA’s/IAD form for joining & existing members for new/additional deductions
 Screening of applications of Housing Advance, RSA, Savings & Loans, Separation Form, etc.,
before submitting for processing
 Other duties and responsibilities as directed by the supervisors.
Achievements:
 Successfully built the Savings & Loans membership base in Oro from nothing to almost a thousand
now.
 Successfully drive the new developed procedures that increase efficiency in the company
2. Assistant Member Service Officer, Teachers Savings & Loan Society Ltd. Popondetta Branch (July
2006-March 2010)
Teachers Savings & Loan Society Ltd is the largest and leading savings and loan society in Papua New Guinea with over 30,000+ clients all
government (public sector) employees.
 Recommending of Savings & Loan Applications for approval
 Office Report Writing
 Filling/Records
 Balancing
 Contributing stories for News Letter (TISA News) quarterly
 Counter Service
 Life insurance Cover for members
 General Office Administration duties
 Awareness and Marketing on company products and services
 Raising PVA’s for deductions
 Other duties and responsibilities as directed by the immediate supervisor
Achievements:
 Selected for Quality Customer Services training in year 2009.
 Developed a good working relationship with work colleagues and other stakeholders;
 Part of the team in the company that developed new procedures that increased efficiency and
reduced complaints from clients.
 Participated in Increased membership base in Oro Province to more than 1500 plus.
QUALIFICATIONS & TRAINING
Academic Qualifications
 Diploma in Management-currently studying with International Training Institute, Port Moresby via
distance mode (Will graduate this year, 2015)
 Grade 12-Studied Maths A, Physics, Chemistry and Language and Literature at Popondetta
Secondary School, graduated in year 2005
 Grade 10- Studied basic courses such as English, Maths, Science, Social Science, Computing,
Expressive Arts, etc. at Popondetta Secondary School, graduated in year 2002.
Professional Qualifications and other trainings
Ongoing: Computer Skills
Competent in use of Windows XP/7/8/Vista, word processing programs, the
internet, Savings & Loans and Superannuation industry programs such as Ultracks,
Acurity System, KIMS, and sound knowledge in general use of computers,
networking, Microsoft applications, multimedia applications etc.
2014 Organisational Change
Staff Motivation Program by Create One

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Topics: Organisational Change, Vision & Strategy
Duration: 1 day
2014 Staff Development & Motivation (team Work)
(Relationship/Working with different people in the workplace)
By RDL Management Consultants
Topic: Work Behaviour Modelling and People Development-Customized Solutions
Duration: 3 days
2012: Customer Service (Certified)
Customer Service Training (Institute of Banking and Business Management,
IBBM)
Topics: Who are Customers; What is Customer Service?; Establishing your attitude;
Identifying and establishing customer needs; Generating Return Business; Turning
Difficult Customers Around; In-Person customer service; Giving Customer Service
Over the phone; Telephone Etiquette; Providing Electronic Customer Service;
Understanding Netiquette; Recovering Difficult Customers; Understanding when to
escalate; Ten( 10) things you can do to WOW customers.
Duration: 1 day
2009 Quality Customer Service (Certified)
Customer Service Training (Institute of Banking and Business Management,
IBBM)
Topics: Defining Quality Customer Service; Identifying Internal & External
Customers; Customer Needs & Expectations; Levels of Service; Communication-
Asking Questions & Active Listening; Telephone Techniques; Motivation & self
Confidence; Professionalism; Image & Image Building; Developing a Positive
attitude & Organisational Culture.
Duration: 2 days
SUMMARY OF ATTRIBUTES
Customer Service: I am committed to providing a very high standard of customer service and
frequently receive positive feedback for going out of my way to help
customers.
Communication Skills: Proven ability to communicate effectively with people from all walks of
life and at all levels in the organisation. My oral skills are shown through
liaising with customers and staff and performing public relations activities.
My written skills are evidenced through my daily dialogue with staff and
reports and through completing accurate documentation for services
rendered to clients.
Leadership/Team Skills: In my roles, though I have the ability to supervise staff, I still work under
supervisors. If/when given the opportunity, I can motivate them to achieve
corporate goals. I enjoy working with staff in other sections and have built
strong relationships based on respect. My manager states in a written
reference: '..His notable characters I have noted are is his public conduct
to be of very high standard including his mannerism towards people at
large. He has the high sense of humour and always looking out to create
new relationship that enhanced his public relations both to improve his
personal knowledge of the sort of people around him and the
professional image of his employer.’
Interpersonal Skills: Demonstrated ability to manage sensitive situations with tact and
empathy. I am able to quickly calm down angry customers through
showing them that I want to help them. For example, with customers facing
delays in their applications, I keep them informed about the situation

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which makes them comfortable and satisfied at the level of service I give
them.
Time Management Skills: Proven ability to prioritise and organise my time effectively to cover
workloads and meet critical deadlines, such as making sure clients
applying for funeral costs or schools fees loans get their money on time.
Personal Attributes: My referees will confirm my integrity in dealing with customers and other
staff and verify that I am self-motivated, enthusiastic and hardworking. I
work well under pressure, enjoy a challenging work environment and gain
satisfaction from serving my customers. I regularly receive ‘Thank You’
from customers for making sure they get their applications and queries
processed on time.
REFEREES
Professional: Mrs Julie Hau Mai
Team Leader Southern Region- Member Services
Nambawan Super Ltd
P.O.Box 483
Port Moresby NCD
Telephone: 3095200 (Work)
Email: jmai@nambawansuper.com.pg
Professional: Mr John Waliapan (immediate supervisor)
Provincial Liaison Officer
Nambawan Super Ltd
PO.Box 87
Popondetta, Northern Province
Telephone: 6297870 (Work)
70210211 (Mobile)
Email: jwaliagan@nambawansuper.com.pg
Professional: Chris Mota
Manager-Member Services
PO Box 483
Port Moresby NCD
Phone: 3095282
Email: cmota@nambawansuper.com.pg