This document is a resume for an experienced professional with over 8 years of experience in operations, process management, customer service, and relationship management. The individual is currently a Premier Service Manager at HSBC India, where they manage customer service operations, process design, and team performance. Prior experience includes roles in banking operations and customer service. Key strengths include collaboration, client relationship management, and quality compliance. The professional has received several awards for performance and aims to help organizations achieve strategic objectives through innovation and drive.