This professional summary highlights Amanda T's 8 years of experience in restaurant and hospitality management. She has a background in sales, management, and front and back-of-the-house operations. Her current role is Hospitality/Bar Manager and Assistant Operating Partner at PF Chang's, where she supervises staff, recognizes performance, engages in team building, and ensures exceptional customer service. Previously, she was General Manager/Wine Purchaser at Augustino's Italian Restaurant, where she interacted with vendors, developed menus and wine lists, planned special events, and gathered customer feedback.

1. Professional Summary
Skills
Work History
A J. T
1925 S. Coronado Rd. #1092, Gilbert, AZ 85295 • Cell: (317)796-1844 • amanda.tedley@hotmail.com
Highly proactive manager with 8 years of experience in team leadership in the restaurant and hospitality industries.
Background includes sales, management and front and back-of-the-house operations.
Service-oriented
Natural leader
Strong work ethic
Passion for customer satisfaction
Results-oriented
Business operations expertise
Staff scheduling
Inventory control and record keeping
Point of Sale (POS) system operation
Proven cost-control expert
Conflict resolution techniques
Trained in performance and wage reviews
Marketing and advertising
Hospitality/Bar Manager and Assistant OP, 12/2012 to Current
P.F. Chang's – 7135 E. Camelback Rd. Scottsdale, AZ
Carefully interviewed, selected, trained and supervised staff.
Recognized and formally acknowledged outstanding staff performance to boost company morale and
productivity.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food
and service.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Confident in the areas of HR Resolution, Coaching, Counseling, and Progressive Discipline.
Expert in P&L Reconciliation, Budgeting, Sales Forecasting.
Expert in Labor Forecasting and Scheduling.
Proficient Culinary knowledge and understanding of Food Cost and Purchasing.
Extensive training in Harassment, Labor, Food Handling, and Liquor Laws.
Have assumed OP responsibilities as "Acting" Operating Partner when necessary.
General Manager/Wine Purchaser, 04/2008 to 12/2012
Augustino's Italian Restaurant – Indianapolis, IN
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Worked expertly with the Chef to develop menus and wine lists from scratch.
Met with Chef and vendors to effectively create, promote, and execute extravagant, multi-course Wine Dinners.
Organized special events in the restaurant, including receptions, promotions, corporate luncheons, off-site
caterings and weddings.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within
the restaurant.