Cross cultural communication
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Business culture in Turkey can vary regionally within the country. Maintaining effective personal relationships and building trust over the long term are keys to success when doing business with Turkish counterparts. Meetings are best scheduled outside of June-August vacation season and Ramadan fasting month. Proper business etiquette includes a firm handshake upon introduction and using both hands when exchanging business cards.
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Cross-cultural communication between India and Italy requires an understanding of differences in areas like kinesics, oculesics, haptics, proxemics, and chronemics. Some key differences include:
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Cross-cultural communication is challenging due to differences in communication styles, attitudes, and hidden cultural norms across groups. Effective cross-cultural communication requires understanding that culture influences one's worldview and how messages are interpreted. Key differences can include communication style, conflict approaches, decision-making, and use of verbal and nonverbal codes like gestures. Developing cross-cultural skills like respecting differences, building trust, understanding body language, and connecting with others can help improve intercultural interactions. Choosing conversation topics wisely and following etiquette guidelines are also important for respectful cross-cultural communication.
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2. Domestic and International Differences
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2) There are differences in communication styles, conflict approaches, decision-making, and deeper beliefs across cultures.
3) Effective cross-cultural communication requires understanding differences in verbal codes like words and tone used, and non-verbal codes like gestures, eye contact, and personal appearance.
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2. A quiz on business etiquette in different countries.
3. Two exercises where participants prepare for a business meeting abroad and compare cultures using Hofstede's dimensions.
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Cross cultural communication involves dealing with people from other cultures to reduce misunderstandings and build relationships. There are differences in cultures regarding age, gender, language, religion, values, and customs. For example, men shaking hands or hugging as a greeting in some cultures, while Indians greet with joined hands and a nod. Direct eye contact can show honesty in Australia but lack of respect in some Asian countries. Improving cross cultural communication skills involves listening carefully, speaking slowly, writing messages down, avoiding slang, and being supportive.
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As an undergraduate student, I was a member of the William H. Thompson Scholarship Learning Community at UNL. This program held numerous learning workshops to support diversity awareness and a number of personal development topics. At the request of the assistant program coordinator, I assisted in the development of this presentation to students in the spring of 2017. Feedback from the students who attended this workshop found new ways to identify cultural communication differences and learn positive and effective communication strategies.
My contributions consisted of:
1. Cross-Cultural Communication Definition Slide
2. Domestic and International Differences
3. Conflict Resolution
4. Strategies For Cross-Cultural Communication
5. Scenario-International Professor
6. Scenario Roommate Cleaning Habits
7. Scenario-Meetings/Group Projects
8. Scenario-Experiencing Campus Organizations
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1) Culture refers to the lens through which people view the world and influences how they communicate.
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3) Effective cross-cultural communication requires understanding differences in verbal codes like words and tone used, and non-verbal codes like gestures, eye contact, and personal appearance.
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2. A quiz on business etiquette in different countries.
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This document discusses cultural awareness and differences. It begins by defining culture and explaining that it is relative, learned, and changes over time. It then discusses some forces that shape individual cultures like values, beliefs, education, and religion. The document outlines some dangers of stereotypes and ethnocentrism. It provides examples of cultural differences in areas like eating habits, religion, family structures, communication, and time. It stresses the importance of understanding other cultural frameworks and seeing cultural differences as creative problem-solving opportunities. The document also discusses the stages of cultural adaptation like honeymoon, initial confrontation, adjustment crisis, and recovery.
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2) Culture provides a lens through which people view the world and can be defined as shared values and perspectives developed through similar life experiences and education. It encompasses regional, religious, corporate, and other group affiliations.
3) Cross-cultural communication is important for business opportunities, job opportunities, improving diversity in the workplace, and understanding global markets as globalization increases interactions between different cultures. However, there are also blocks like ethnocentrism, stereotyping, and cultural blindness that must be overcome
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This document discusses cross-cultural communication and outlines techniques for understanding different cultures. It defines culture and discusses concepts like stereotypes, high and low context cultures, and the Hofstede culture matrix. The document provides guidance on interacting with individualistic vs. group-oriented cultures and cultures with different orientations toward achievement vs. quality of life. It also discusses the importance of networks and networking when communicating across cultures.
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Cross cultural communication
- 1. Business Culture in Turkey
- 2. Population 77,804,122 (July 2010 est.) Population growth rate 1.272% (2010 est.) Ethnic groups Turkish 70-75% Kurdish 18% other minorities 7-12% Language Turkish (official) Kurdish, other minority languages
- 3. Brief History Capital city Ankara Government Parliamentary representative democracy The largest city İstanbul Economy World’s 15th largest GDP and 17th largest Nominal GDP also Member of G-20
- 4. Business Culture Current conditions zone by zone Regions Divided into seven census regions with 81 cities Differences There are visible differences between the 7 regions in business East side vs West side Differences in business culture Domestic vs Foreign Investments Drawbacks for the East Side
- 5. Meeting and Greeting Doing Business in Turkey Meeting Shake hands firmly Departing Practised occasionally Business contex Most women will shake hands Addressing Common method is to call a man by his first name Doğukan Yol Doğukan Bey Elwira Oury Elwira Hanım Professional Titles Doctor, Lawyer, Engineer Lawyer Avukat Engineer Mühendis
- 6. Initial Meetings Questions Football
- 7. Entertaining Turks enjoy food and the meal Hospitality Host always pays for the meal
- 8. Business Etiquette Dress, Patient, Eye contact Types of Dress Turkish dress is similar to the accepted mode of dress in Western Europe. For men - a suit, tie and white shirt. For women - a skirt of conservative length is recommended.
- 9. Business Etiquette Dress, Patient, Eye contact Eye Contact DO maintain eye contact with your Turkish counterpart whilst speaking, as Turks take this as a sign of sincerity .
- 10. Business Etiquette Dress, Patient, Eye contact Be Patient DON’T use deadlines or high pressure tactics during business negotiations with your Turkish colleagues as they will be counterproductive. Be patient during negotiations as decision making can be slow .
- 11. Business Etiquette Dress, Patient, Eye contact Gift DON’T offer gifs that are too lavish or personal and be sure to check that your Turkish counterparts drink before giving alcohol. The exchanging of gifts is not a predominant feature of Turkish business culture. However, if a gift is given it will be gratefully accepted.
- 12. Business Etiquette Dress, Patient, Eye contact Schedule of important days Do not schedule meetings during Ramazan (known in other Muslim countries at Ramadan). This is a month of fasting. Please do not schedule meetings from June-August. Many Turks are away on vacation during this time to spend more time with families.
- 13. Business Etiquette Dress, Patient, Eye contact Business Card Please use both hands when exchanging business cards. Print one side in Turkish and one in English. Please have all printed materials available in Turkish and English. Go that extra mile and impress your Turkish colleagues by getting a Turkish Translation of all pertinent documents.
- 14. Business Etiquette Dress, Patient, Eye contact Shaking Upon initial meeting, shake hands with everyone in the room. Please wait for a woman to offer her hand. Greet the most senior member of the company first.
- 16. Business Culture Negotiation Business in Turkey Trust Long term relationship Feel comfortable Oral and Visiual Communicators Statistics Projections Present Information as Vocal Maps, Graphs, Charts