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Cultural Differences and Business
The document discusses the influence of cultural differences on business communication, emphasizing that culture shapes beliefs, customs, and social expectations. It outlines two politeness strategies in cross-cultural interactions: positive politeness, which involves highlighting friendliness, and negative politeness, which emphasizes deference. Additionally, it raises awareness of potential misunderstandings due to language barriers and varying cultural norms.
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Cultural Differences and Business
- 1. Cultural Differences and Business Communication Thucydides460BC – 411BC Great Grandfather of International Relations
- 2. What is cultureanyway?
- 3. The way oflife, beliefs, customs and social expectations common to a group of people from a particular place and time Definition: culture
- 4. Наш человек Our culturedetermines who is… ( and who is not )
- 5. So what’s theproblem?
- 6.
- 7. time power distancespace neutral oremotional statusuncertainty avoidance How cultures differ… Individual or collective
- 8. Different culture =Different expectations
- 9.
- 10. Let’s look ata cultural misunderstanding…
- 11. The problem oflanguage in cross-cultural communication
- 12. English is NOTRussian
- 13.
- 14. Politeness is… a setof social skills whose purpose is to ensure everyone feels comfortable in a social interaction
- 15. Two politeness strategies: positiveand negative
- 16. Positive politeness strategyusers… avoid giving offense by highlighting friendliness. These strategies include juxtaposing criticism with compliments, establishing common ground, using nicknames, honorifics and in- group jargon and slang.
- 17. Negative politeness strategyusers… avoid giving offense by showing deference. These strategies include questioning, hedging, and presenting disagreements as opinions.
- 18. Which uses apositive strategy?
- 19. What problems haveyou faced?
- 20. Who present thebiggest problems for you - Native speakers of English or other nationalities?
- 21. Stop! Ask yourself… Am Imisunderstanding this person? How should I react? If you find yourself reacting negatively to a person from another culture…
- 22.
Editor's Notes
- #3 Participants discuss culture and try to come up with a definition
- #6 Pair discussion “What difficulties does culture present for international teams?”
- #8 Discuss each of these with brief examples and point out that these are just a sample…
- #10 Ask participants to choose all that they think apply to American, British and Russian people.
- #11 Handout 1: Case Study
- #12 Discuss the effects of speaker’s first language in CCC.
- #13 Handout: Sentence exercises. Remember to point out that there are differences between native English-speaking cultures too.
- #14 Ask participants to share their experiences of politeness and impoliteness in a work context – small group discussions (3-4 people)
- #16 Introduce politeness theory
- #17 Positive politeness strategy handout
- #18 Negative politeness handout
- #19 Handout: Sample letters - pairs
- #20 Pair discussion: real life problems – introduced by 2 of own negative experiences
- #21 On the telephone? In writing? Face-to-face? Why?
- #22 Handout: Situations – groups.