This document provides information and guidelines regarding diplomatic protocol and etiquette. It discusses what diplomatic protocol refers to, proper greetings, introductions, receiving guests, dress code, sitting postures, attending lunches/dinners, speech guidelines, and dos and don'ts. The key points are that diplomatic protocol outlines proper etiquette and respect when dealing with foreign officials, and there are established rules for greetings, seating arrangements, attire, table manners, and interactions to ensure courtesy is shown.
The presentation gives an overview of the basic concepts of diplomacy, the historical formation of diplomacy, International rules, regulations and basic documents in diplomacy (especially Vienna Conventions from 1960s); of diplomatic protocol, hierarchy, receptions, visits, table-arrangements during various dinners and alcohol with food, international diplomatic and custom writing in comparison. The process of appointing ambassadors, sending ranking diplomats abroad, process of handing over credentials by the ambassadors are also offered.
The presentation gives an overview of the basic concepts of diplomacy, the historical formation of diplomacy, International rules, regulations and basic documents in diplomacy (especially Vienna Conventions from 1960s); of diplomatic protocol, hierarchy, receptions, visits, table-arrangements during various dinners and alcohol with food, international diplomatic and custom writing in comparison. The process of appointing ambassadors, sending ranking diplomats abroad, process of handing over credentials by the ambassadors are also offered.
This presentation has been prepared on the etiquettes necessary for the public and private employees. Everyone should maintain a standard behavior in every spheres of his/her life.
Definitions of protocol and etiquette
Meeting&Greeting customs in Cambodia
Business naming system
Business card etiquette
Gift giving
Dining etiquette
Drinking protocol
Business dress
Humor
How are you perceived by your peers, your leaders, and business partners throughout the organization? Participants in this class will learn how they can develop and enhance their business etiquette skills while improving their confidence in networking situations.
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
This presentation has been prepared on the etiquettes necessary for the public and private employees. Everyone should maintain a standard behavior in every spheres of his/her life.
Definitions of protocol and etiquette
Meeting&Greeting customs in Cambodia
Business naming system
Business card etiquette
Gift giving
Dining etiquette
Drinking protocol
Business dress
Humor
How are you perceived by your peers, your leaders, and business partners throughout the organization? Participants in this class will learn how they can develop and enhance their business etiquette skills while improving their confidence in networking situations.
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
History and Etymology
Business Etiquette
Be considerate of others
Treat others the way you want to be treated
Get to meetings and to work on time
Not making personal remarks
Not being overly familiar
Using handkerchiefs when you cough/sneeze
No mobiles to intrude on another’s space
Opening doors
Giving compliments
Fingers close together
Thumb extended
Straightforward hand
Palm up – submissive
Palm down – dominating
Palm perpendicular to ground – business-like
The ‘bone-crusher’
The ‘dead fish’
The Business Handshake
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The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
2. What is diplomatic protocol?
protocol refer to an international agreement that
supplements or amends a treaty.
A protocol is a rule which describes how an activity
should be performed, especially in the field of
diplomacy.
Protocols specify the proper and generally accepted
behavior in matters of state and diplomacy, such as
showing appropriate respect to a head of state, ranking
diplomats in chronological order of their accreditation.
Protocol is commonly described as a set of
international courtesy rules. These well-established and
time-honored rules have made it easier for nations and
people to live and work together.
3. Invitations
1. Invitation letter is sent to your guests before 10 day
2. The honor of invitation, (person’s name, or event), date,
day, and time.
3. Consultations is made between hosts and quest about time
and number of quest.
4. At the bottom of the letter, the dressing code is written
5. The quests may arrive ten minutes before, and may came late
maximum 30 minutes.
6. The hosts accompanied by his wife may stand front of the
living room to welcome the quest.
7. The number of seats must be limited to number of guest and
hosts with the same color and comfortable seats.
8. When the food is ready, the chief tells to protocol team and
they tell the hosts and hosts announce and leads the way.
4. Introductions
The purpose of making introductions is to exchange
names between people so that a conversation can
follow. When making introductions, honor is
recognized by the name spoken first. Courtesy gives
honor to those who are older, higher in rank, titled,
have a professional status, or are female. To make the
introductions more pleasant, tell each individual a
bit of information about the other. This encourages
the conversation to continue.
As they do when a woman enters the room, men
should rise when being introduced to a woman. In
some countries, a man kisses a married woman's
hand. Men also rise when being introduced to
another man.
5. Greetings
Bend your head while doing namaskar or shaking
hands with guests and seniors
Handshakes: hand shakes should be firm with men
and less so with ladies and do so only after they raise
their hands
Hugging: In Arab/Muslim cultures
Kissing in most European Countries
In Turkey, Malaysia, Brunei, the Philippines,
women’s hands are kissed while greeting (limited to
conservative upper class), started in Eastern Europe
Bowing: some countries use bowing as honor
greeting and you are expected to receive likewise.
6. Receiving/seeing off of counterpart
Receive guest (s) generally at the entrance of your
door, may receive at the door of car/at the airport
See off at the exit of your room, again, may
accompany the guest up to the car if he/she is of
appropriate counterpart.
Sometimes, we may come up to the car door and see
off to give importance/special treatment
Depending upon the importance and status of
visiting guests they may be received at the airports
as well
7. While Holding meeting
Start the meeting with warm welcome
Recall the earlier meetings if held before
Start and end with very positive note
Never say no while responding/reacting to a
proposal/idea expressed by the counterpart
May say, we will give thought to the matter, we may get
back on the matter in due course,
We may hold consultation with our head quarter and
come back with our appropriate response
During the meeting, only the leader to speak, others to
listen unless authorized by the leader
8. Dress Code
Dress, too, varies according to country and event.
Women should be particularly dress rules, such as
skirt length, low necklines, and having one's arms
covered. It is always better to be too dressed up than
too dressed down.
For men, Dark suit, dark suits in charcoal, dark grey
or navy blue are best
Good quality leather shoes/ generally laced shoes on
formal occasions,
Black socks are generally preferred
The lower button of a coat is usually left undone
Buttons must be undone while seated
9. Sitting postures
How to sit in front of VIPS/dignitaries
Upright position/alert
No crossed-legged in front of VIPs/dignitaries
No leaning against the sofa
Do not spread your elbows while eating and also
do not put it on the table during dining
Always keep the guests at the right side of host
Always stay awaked, and never look sides
repeatedly.
Maintain eye contact to you talking counterparty.
10. Attending lunch/dinners
Seating arrangements must be carefully arranged,
Chief host and chief guest must be seated across the
table and arrangements for other delegates should
be made accordingly on the basis of seniority
Sending out invitations well in advance with date,
time, venue and dress code clearly indicated at the
card
Draw /fix appropriate menu depending on
season/guests
Punctuality for the event-reach on time and do not
get embarrassed by being undue tardy
11. Cont…
Light drinks before the dinner/lunch
Water, juice and other soft drinks.
If, for religious or health reasons, you absolutely cannot
try even a small portion of a particular food or drink, it is
acceptable to refuse with a short explanation
Drinks at the formal (seated) dinners include as follows:
Soup-dry sherry or Madeira
Fish/chicken
Red meat
Vegetables
Fruits
12. Cont…
No of glasses/forks/knives/spoons are required depending
on the nature of the dinners/luncheon etc
Similar number of plates are required for
dinners/luncheons depending on the type of
luncheon/dinners
Generally side plates are kept at the left hand side of your
table
Forks/knives are to be used from outside –in
13. Speech/remarks dinners and luncheons
Generally short speech/remarks are made at the
official banquets/dinners/luncheons
Even in informal settings, short remarks are
made, so the main host/guest should be prepared
to speak a few words
Generally speech/remarks are made just after the
meal is over and before pudding/dessert is served
Initiate talks of common interest while on dining
table
Never ask about age, marital status or number of
children specially with ladies
14. Cont..
While wearing coat, the middle button is fastened
while standing if it is a three button coat, unbutton
when sitting
The upper button is fastened if it is two button coat
Don’t slurp while taking tea/coffee
Use the forks with left hand and knife with right hand
without clinking it or making unpleasant sound
No picking nose/ear during the event or make any
noise
Exchange gifts, if any, after the signing of the
minutes/agreement/MOUs etc. Gifts may be
exchanged through diplomatic missions or protocol
officer later
15. Do’s and don’ts
Do’s
Stand up whenever some one enters a room.
Stand up for introduction, greetings, leave taking
Hold door open for the lady, hold the chair for
her when she sits or rises from table
Help the lady in and out of her coat
Be polite and always appreciative
Give preference to you seniors
16. Don’tsDon’t make noises with your cutlery or waive them when
talking
Avoiding coughing, scratching, or blowing your nose
Never speak with your mouthful or ask a question to a
person sitting beside you just when the person has taken
food in the mouth.
Do not chew with your mouth open
Sip the drink without making any noise
Do not gargle while drinking water
Never tie the napkin around the neck
Do not poke your teeth with a toothpick or fingernail
Do not slurp your soup, gnaw at bones or lick your
fingers
At buffet, do not pile food on your plate, you can always