Making the most of Oracle Services discusses Oracle's support services portfolio including Oracle Premier Support, Advanced Customer Services, and the Oracle Customer Success Assessment. Oracle Premier Support provides proactive, automated, and personalized support through tools on My Oracle Support. Advanced Customer Services consists of over 700 experts dedicated to continual operational improvement of Oracle environments. The Oracle Customer Success Assessment is a 15-minute online survey that provides a personalized benchmark report comparing results to peers and recommendations on Oracle services.
New & Emerging _ Andrew Pognoski _ Oracle customer support update.pdfInSync2011
Oracle is investing in improving customer support experiences by focusing on proactive support capabilities. Proactive support aims to prevent problems from occurring by maintaining system health and availability through tools like Oracle Configuration Manager. It also provides guided advice for lifecycle activities like upgrades through resources like Upgrade Advisors. This is intended to deliver higher business value to customers by reducing costs of ownership and risks through problem prevention and faster resolution when issues do occur. Data shows customers want support providers to invest in innovation and most see value in proactive services that can improve uptime and optimize systems.
Oracle Services Day 12.05.2010. Customer day services strategy keynote henrik...Oracle Hrvatska
The document outlines the agenda for an Oracle Services event. It includes presentations on Oracle's services strategy, making the most of Oracle Services, an Oracle Consulting overview and regulatory solution, saving money with Oracle University, and experiences using Oracle services from PBZ bank. Henrik Wegge-Berg will discuss Oracle's services strategy for Eastern Europe and CIS. Other presentations will cover Oracle Consulting, Oracle University training, and a customer case study from PBZ bank. The event aims to showcase how Oracle Services can help customers succeed through training, consulting, support and optimization.
P 001 Titan Corporate Overview For Customers Aug09 V4jborne2222
TITAN is a global provider of hosted and managed industry solutions with over 2000 successful enterprise system deployments. It offers strategy, consulting, outsourcing, and training services to help clients maximize their investments in ERP, EPM, and other business applications. TITAN's services are delivered through 17 data centers globally using a flexible utility model and S2V methodology to provide speed, value, and predictable costs for clients.
Aitent is a technology consulting and services company that provides solutions such as HRIS, fundraising management, and inventory systems. It offers capabilities in technology consulting, system integration, and application outsourcing. Aitent's approach involves proven methodologies for custom development and application management. It aims to help clients improve business value and performance from their IT investments.
Built to be mission critical supported to be mission criticalHP ESSN Philippines
HP provides mission critical IT services to help optimize customers' IT environments. Their services help improve agility, optimize costs, minimize risks, and increase quality. HP delivers a full mission critical experience through resilient protection and partnering securely. They have the most comprehensive services offerings in the industry and can simplify support as a primary service provider. HP services help customers achieve business goals around availability and reduce downtime risks through their global support center.
ITS Technologies is an IT managed services provider that offers complete IT solutions including systems integration, IT support, cloud services, and security services. They aim to reduce clients' costs and risks while improving their competitive advantage through optimized and sustainable IT systems. ITS has over 12 years of experience and supports clients across the UK from several regional offices.
YASH Technologies is a mid-sized global technology services and outsourcing company that partners with enterprises to maximize the value of IT and enable business success. With over 1900 professionals globally, YASH offers flexible engagement models and delivery locations. YASH focuses on building lasting client partnerships through a customer-centric approach, optimizing relationships, and acting as a vision partner to help clients align technology with business strategy and growth goals. YASH provides a full range of IT services including application development, integration, management, and business solutions across multiple industries.
The document discusses the evolution of collaboration in business. It notes that the way people communicate, collaborate and share information has changed over time. Future business priorities now require more innovation, creating new products/services and attracting customers. New roles must collaborate faster across enterprises. The industry collaboration roadmap includes integrating applications for a unified experience, dynamic communities of practice, and federating collaboration beyond individual enterprises. Business challenges are also evolving to include relevant information, social networking, any device/modality, and end user focus. The adoption of collaboration will have an incremental impact for each customer. The vision is to empower different roles through people-first collaboration that enhances user and customer experiences while enabling business agility.
New & Emerging _ Andrew Pognoski _ Oracle customer support update.pdfInSync2011
Oracle is investing in improving customer support experiences by focusing on proactive support capabilities. Proactive support aims to prevent problems from occurring by maintaining system health and availability through tools like Oracle Configuration Manager. It also provides guided advice for lifecycle activities like upgrades through resources like Upgrade Advisors. This is intended to deliver higher business value to customers by reducing costs of ownership and risks through problem prevention and faster resolution when issues do occur. Data shows customers want support providers to invest in innovation and most see value in proactive services that can improve uptime and optimize systems.
Oracle Services Day 12.05.2010. Customer day services strategy keynote henrik...Oracle Hrvatska
The document outlines the agenda for an Oracle Services event. It includes presentations on Oracle's services strategy, making the most of Oracle Services, an Oracle Consulting overview and regulatory solution, saving money with Oracle University, and experiences using Oracle services from PBZ bank. Henrik Wegge-Berg will discuss Oracle's services strategy for Eastern Europe and CIS. Other presentations will cover Oracle Consulting, Oracle University training, and a customer case study from PBZ bank. The event aims to showcase how Oracle Services can help customers succeed through training, consulting, support and optimization.
P 001 Titan Corporate Overview For Customers Aug09 V4jborne2222
TITAN is a global provider of hosted and managed industry solutions with over 2000 successful enterprise system deployments. It offers strategy, consulting, outsourcing, and training services to help clients maximize their investments in ERP, EPM, and other business applications. TITAN's services are delivered through 17 data centers globally using a flexible utility model and S2V methodology to provide speed, value, and predictable costs for clients.
Aitent is a technology consulting and services company that provides solutions such as HRIS, fundraising management, and inventory systems. It offers capabilities in technology consulting, system integration, and application outsourcing. Aitent's approach involves proven methodologies for custom development and application management. It aims to help clients improve business value and performance from their IT investments.
Built to be mission critical supported to be mission criticalHP ESSN Philippines
HP provides mission critical IT services to help optimize customers' IT environments. Their services help improve agility, optimize costs, minimize risks, and increase quality. HP delivers a full mission critical experience through resilient protection and partnering securely. They have the most comprehensive services offerings in the industry and can simplify support as a primary service provider. HP services help customers achieve business goals around availability and reduce downtime risks through their global support center.
ITS Technologies is an IT managed services provider that offers complete IT solutions including systems integration, IT support, cloud services, and security services. They aim to reduce clients' costs and risks while improving their competitive advantage through optimized and sustainable IT systems. ITS has over 12 years of experience and supports clients across the UK from several regional offices.
YASH Technologies is a mid-sized global technology services and outsourcing company that partners with enterprises to maximize the value of IT and enable business success. With over 1900 professionals globally, YASH offers flexible engagement models and delivery locations. YASH focuses on building lasting client partnerships through a customer-centric approach, optimizing relationships, and acting as a vision partner to help clients align technology with business strategy and growth goals. YASH provides a full range of IT services including application development, integration, management, and business solutions across multiple industries.
The document discusses the evolution of collaboration in business. It notes that the way people communicate, collaborate and share information has changed over time. Future business priorities now require more innovation, creating new products/services and attracting customers. New roles must collaborate faster across enterprises. The industry collaboration roadmap includes integrating applications for a unified experience, dynamic communities of practice, and federating collaboration beyond individual enterprises. Business challenges are also evolving to include relevant information, social networking, any device/modality, and end user focus. The adoption of collaboration will have an incremental impact for each customer. The vision is to empower different roles through people-first collaboration that enhances user and customer experiences while enabling business agility.
Managed BI Solutions for TelecommunicationsMarkedBlue
MarkedBlue is a telecommunications specific “instant & managed BI” company with global reach, providing instant BI capabilities to telecommunications operators with cost efficiency and operational simplicity…
NetApp Professional Services offers expert consulting and deployment services to help customers address business challenges and optimize their IT environments. Their services include assessing customer environments, designing storage solutions, deploying new systems, and managing storage infrastructure. Customers benefit from increased efficiency, reduced costs, faster deployments, and optimized storage utilization through NetApp's proven methodologies and expertise in areas like virtualization, databases, applications, and data protection.
NetApp is a $3.3 billion global data management and storage solutions provider with over 7,600 employees. It helps companies store, manage, protect and retain their data more efficiently using its unified storage platform. NetApp's flexible architecture allows customers to scale their infrastructure to match business needs and achieve new capabilities. The company forms strategic partnerships and offers professional services to help customers optimize their storage environments.
Control Your Practice, and Your Future. The lifecycle of information technology is a complex journey. ALN has an established team who stays up-to-date with the latest government regulations surrounding healthcare IT. See how ALN can help you navigate this new path every step of the way.
Bacula Enterprise Edition is a backup and data recovery solution that offers reliability, security, and scalability for physical, virtual, and cloud environments. It provides unlimited backup storage and support through an annual subscription without additional fees based on data volume, hardware, or other factors. Bacula Systems offers various support plans through subscriptions that include access to certified binaries, phone and web support, training courses, and professional services.
Hyperion SupportNet™ Your Virtual Hyperion Help DeskPerficient, Inc.
Perficient's Hyperion SupportNet provides virtual help desk support for Hyperion applications. It offers a monthly fixed fee for a set number of support tickets, scheduled tasks, and proactive monitoring. This provides a predictable budget and separates support activities from development work. SupportNet leverages Perficient's global resources and expertise to provide timely assistance, allowing clients to optimize resources rather than staffing for peak demand periods. It offers a more cost-effective alternative to maintaining an in-house support team.
ITIL At Companies With Sap ItSMf Atlanta 2009Robert Max
This document discusses how companies can implement ITIL practices when using SAP applications. It provides an overview of SAP customers in Georgia and discusses two implementation options for SAP: the ASAP roadmap and FOCUS roadmap. It describes how SAP encourages the use of ITIL and supports ITIL v3 concepts through tools like Run SAP and SAP Solution Manager. The document presents two case studies, one on implementing a service desk solution and one on solution and system monitoring tools. It concludes by advertising an upcoming ASUG meeting and asking attendees a question.
Datalink helps companies address challenges with storing, managing, and protecting data through strategic consulting services and solutions. They work closely with clients to develop strategies that close gaps between business needs and what IT delivers to maximize the value of IT investments. Datalink's expertise comes from experience with complex, heterogeneous environments and partnerships with leading technology innovators.
This document discusses Connection's Converged Data Center Practice and the solutions and services they offer to help organizations transform their data centers into strategic assets. It describes how data centers are facing challenges from increasing data growth and demands for efficiency. Connection can provide assessments, analysis, technology planning and integration to help streamline storage environments and optimize data center value. Their experts help organizations address issues like runaway data growth, efficiency demands, and management complexity. The practice offers converged infrastructure, private and hybrid cloud, data protection, storage solutions, and desktop virtualization services.
Making a success of performance support (webinar deck)Ontuitive
Organizations increasingly recognise the value of performance support, but beyond the theory and the methodology, where are the examples of it in use? Join Bob Mosher, Chief Learning Evangelist with Ontuitive, as he walks us through a series of organizations that are putting performance support into action. See first-hand examples of the different ways organizations are supporting performance, and the resulting impact.
This webinar will help you visualize implementing performance support in your organization, moving from a theoretical understanding to a solid grasp of how to make it work for you.
■Better understand the current state of Strategic PS
■Show the 5 stages of the Performance Support (PS) Spectrum
■Understand the design principles that help to create effective PS
■Discuss the technical specifications of today’s PS authoring software
Wipro provides mainframe optimization and rationalization consulting services to help clients reduce costs and improve efficiencies. The services include standardizing technologies, tools, and processes to reduce redundancy and complexity. Consulting involves analyzing software portfolios to identify unused licenses and obsolete products. This allows clients to lower staffing needs, reduce the number of vendor relationships, eliminate unnecessary upgrades and installations. A case study showed the services generated over $2 million in savings over 2 years for a client with 70+ mainframe environments across 4 data centers. Benefits include reducing costs, complexity, and improving quality and customer service.
The document discusses workplace IT services and challenges in today's changing work environment. It highlights trends like dispersed staff, growing needs for collaboration, access from any device, and always-on services. This creates challenges around security, complexity, cost management, and loss of control. Unikomm aims to address these challenges by focusing on productivity computing through managed IT services, systems and support. It provides capabilities like service desk and desktop management to improve efficiency and anticipate needs.
VMware vSphere, the industry-leading virtualisation platform for building cloud infrastructures, enables you to run business critical applications and respond to business needs.
The document provides an overview of ITIL (Information Technology Infrastructure Library). ITIL is a framework for IT service management that organizations implement to improve efficiency, reduce costs, and enhance customer satisfaction. The summary highlights key benefits of ITIL including increased productivity, reduced resolution times, improved quality of service, optimized agreements, and cost savings realized by companies that have adopted ITIL best practices. It also outlines the five core ITIL books that cover strategy, design, transition, operations, and continual improvement of IT services.
This document promotes End Solutions as a partner that can provide various IT services and solutions. It discusses how End Solutions can architect customized content management, data management, and disaster recovery solutions. It also provides two case studies showing how End Solutions helped Southwest Gas and Zions Securities Corporation achieve measurable results including reduced costs, improved functionality, and peace of mind through disaster recovery and content management solutions. The document emphasizes that End Solutions is a reliable partner that can meet organizations' diverse IT needs.
PC Mall is a $1.5 billion technology reseller founded in 1987 with approximately 2,300 employees. It offers a range of professional services including data centers, networks, cloud services, managed services, and IT lifecycle services. It has a portfolio of strong value-added services including experience, scalability and knowledge, flexibility, and manufacturer authorizations. PC Mall aims to provide customized, technology-driven solutions to its customers.
G7 Tech Solutions is an IT solutions and BPO services company headquartered in Bangalore, India with over 150 consultants. It provides innovative IT and business process outsourcing services such as enterprise solutions, BPO/KPO, e-commerce, web services, and software as a service offerings. G7 aims to help clients improve business processes in industries like manufacturing, retail, IT/ITES, and infrastructure management through proven methodologies.
Saa s sales and marketing lilia shirman_marketngcamp-for webPaul Wcislo
The document discusses how to market software-as-a-service products, noting that 24% of new business software purchases will be service-enabled. It outlines the differences between marketing products versus services, and how to impact important metrics for as-a-service products like conversion rate, customer acquisition cost, average recurring revenue, and churn rate through strategies like increasing trial conversion, reducing sales touches, and focusing on adoption and ongoing value.
This document discusses strategic architecture and provides guidance on how to build one. It defines strategic architecture as a roadmap that identifies core services and enabling technologies to support business needs. The benefits of a strategic architecture include improved business alignment, communication, and perception of IT. It recommends adopting a framework, understanding business services, defining technology solutions, and documenting each solution's current and future architecture. The goal is to develop a vision for delivering complete services instead of just technologies.
Oracle services day 12.05.2010. customer day services strategy ou.Oracle Hrvatska
Oracle University provides training services to help customers save money by making a smoother transition to new Oracle technologies. Through comprehensive training, customers can realize quicker returns, reduce costs, and minimize risks of new deployments. Oracle University offers flexible training formats from instructor-led classes to online training. It trains over 350,000 students annually to help ensure technology strategies are successfully implemented through understanding, effective use of systems, and reinforcement of skills and knowledge.
Oracle services day 12.05.2010. marin servicesOracle Hrvatska
Iron Man 2 agenda outlines the schedule for an Oracle Services day event, including openings by Marin Tadic and Henrik Wegge-Berg, presentations on Oracle Services strategies and making the most of Oracle Services, a break, presentations on Oracle Consulting and Oracle University, and concluding with a presentation from Privredna Banka Zagreb on their experiences using Oracle services.
Managed BI Solutions for TelecommunicationsMarkedBlue
MarkedBlue is a telecommunications specific “instant & managed BI” company with global reach, providing instant BI capabilities to telecommunications operators with cost efficiency and operational simplicity…
NetApp Professional Services offers expert consulting and deployment services to help customers address business challenges and optimize their IT environments. Their services include assessing customer environments, designing storage solutions, deploying new systems, and managing storage infrastructure. Customers benefit from increased efficiency, reduced costs, faster deployments, and optimized storage utilization through NetApp's proven methodologies and expertise in areas like virtualization, databases, applications, and data protection.
NetApp is a $3.3 billion global data management and storage solutions provider with over 7,600 employees. It helps companies store, manage, protect and retain their data more efficiently using its unified storage platform. NetApp's flexible architecture allows customers to scale their infrastructure to match business needs and achieve new capabilities. The company forms strategic partnerships and offers professional services to help customers optimize their storage environments.
Control Your Practice, and Your Future. The lifecycle of information technology is a complex journey. ALN has an established team who stays up-to-date with the latest government regulations surrounding healthcare IT. See how ALN can help you navigate this new path every step of the way.
Bacula Enterprise Edition is a backup and data recovery solution that offers reliability, security, and scalability for physical, virtual, and cloud environments. It provides unlimited backup storage and support through an annual subscription without additional fees based on data volume, hardware, or other factors. Bacula Systems offers various support plans through subscriptions that include access to certified binaries, phone and web support, training courses, and professional services.
Hyperion SupportNet™ Your Virtual Hyperion Help DeskPerficient, Inc.
Perficient's Hyperion SupportNet provides virtual help desk support for Hyperion applications. It offers a monthly fixed fee for a set number of support tickets, scheduled tasks, and proactive monitoring. This provides a predictable budget and separates support activities from development work. SupportNet leverages Perficient's global resources and expertise to provide timely assistance, allowing clients to optimize resources rather than staffing for peak demand periods. It offers a more cost-effective alternative to maintaining an in-house support team.
ITIL At Companies With Sap ItSMf Atlanta 2009Robert Max
This document discusses how companies can implement ITIL practices when using SAP applications. It provides an overview of SAP customers in Georgia and discusses two implementation options for SAP: the ASAP roadmap and FOCUS roadmap. It describes how SAP encourages the use of ITIL and supports ITIL v3 concepts through tools like Run SAP and SAP Solution Manager. The document presents two case studies, one on implementing a service desk solution and one on solution and system monitoring tools. It concludes by advertising an upcoming ASUG meeting and asking attendees a question.
Datalink helps companies address challenges with storing, managing, and protecting data through strategic consulting services and solutions. They work closely with clients to develop strategies that close gaps between business needs and what IT delivers to maximize the value of IT investments. Datalink's expertise comes from experience with complex, heterogeneous environments and partnerships with leading technology innovators.
This document discusses Connection's Converged Data Center Practice and the solutions and services they offer to help organizations transform their data centers into strategic assets. It describes how data centers are facing challenges from increasing data growth and demands for efficiency. Connection can provide assessments, analysis, technology planning and integration to help streamline storage environments and optimize data center value. Their experts help organizations address issues like runaway data growth, efficiency demands, and management complexity. The practice offers converged infrastructure, private and hybrid cloud, data protection, storage solutions, and desktop virtualization services.
Making a success of performance support (webinar deck)Ontuitive
Organizations increasingly recognise the value of performance support, but beyond the theory and the methodology, where are the examples of it in use? Join Bob Mosher, Chief Learning Evangelist with Ontuitive, as he walks us through a series of organizations that are putting performance support into action. See first-hand examples of the different ways organizations are supporting performance, and the resulting impact.
This webinar will help you visualize implementing performance support in your organization, moving from a theoretical understanding to a solid grasp of how to make it work for you.
■Better understand the current state of Strategic PS
■Show the 5 stages of the Performance Support (PS) Spectrum
■Understand the design principles that help to create effective PS
■Discuss the technical specifications of today’s PS authoring software
Wipro provides mainframe optimization and rationalization consulting services to help clients reduce costs and improve efficiencies. The services include standardizing technologies, tools, and processes to reduce redundancy and complexity. Consulting involves analyzing software portfolios to identify unused licenses and obsolete products. This allows clients to lower staffing needs, reduce the number of vendor relationships, eliminate unnecessary upgrades and installations. A case study showed the services generated over $2 million in savings over 2 years for a client with 70+ mainframe environments across 4 data centers. Benefits include reducing costs, complexity, and improving quality and customer service.
The document discusses workplace IT services and challenges in today's changing work environment. It highlights trends like dispersed staff, growing needs for collaboration, access from any device, and always-on services. This creates challenges around security, complexity, cost management, and loss of control. Unikomm aims to address these challenges by focusing on productivity computing through managed IT services, systems and support. It provides capabilities like service desk and desktop management to improve efficiency and anticipate needs.
VMware vSphere, the industry-leading virtualisation platform for building cloud infrastructures, enables you to run business critical applications and respond to business needs.
The document provides an overview of ITIL (Information Technology Infrastructure Library). ITIL is a framework for IT service management that organizations implement to improve efficiency, reduce costs, and enhance customer satisfaction. The summary highlights key benefits of ITIL including increased productivity, reduced resolution times, improved quality of service, optimized agreements, and cost savings realized by companies that have adopted ITIL best practices. It also outlines the five core ITIL books that cover strategy, design, transition, operations, and continual improvement of IT services.
This document promotes End Solutions as a partner that can provide various IT services and solutions. It discusses how End Solutions can architect customized content management, data management, and disaster recovery solutions. It also provides two case studies showing how End Solutions helped Southwest Gas and Zions Securities Corporation achieve measurable results including reduced costs, improved functionality, and peace of mind through disaster recovery and content management solutions. The document emphasizes that End Solutions is a reliable partner that can meet organizations' diverse IT needs.
PC Mall is a $1.5 billion technology reseller founded in 1987 with approximately 2,300 employees. It offers a range of professional services including data centers, networks, cloud services, managed services, and IT lifecycle services. It has a portfolio of strong value-added services including experience, scalability and knowledge, flexibility, and manufacturer authorizations. PC Mall aims to provide customized, technology-driven solutions to its customers.
G7 Tech Solutions is an IT solutions and BPO services company headquartered in Bangalore, India with over 150 consultants. It provides innovative IT and business process outsourcing services such as enterprise solutions, BPO/KPO, e-commerce, web services, and software as a service offerings. G7 aims to help clients improve business processes in industries like manufacturing, retail, IT/ITES, and infrastructure management through proven methodologies.
Saa s sales and marketing lilia shirman_marketngcamp-for webPaul Wcislo
The document discusses how to market software-as-a-service products, noting that 24% of new business software purchases will be service-enabled. It outlines the differences between marketing products versus services, and how to impact important metrics for as-a-service products like conversion rate, customer acquisition cost, average recurring revenue, and churn rate through strategies like increasing trial conversion, reducing sales touches, and focusing on adoption and ongoing value.
This document discusses strategic architecture and provides guidance on how to build one. It defines strategic architecture as a roadmap that identifies core services and enabling technologies to support business needs. The benefits of a strategic architecture include improved business alignment, communication, and perception of IT. It recommends adopting a framework, understanding business services, defining technology solutions, and documenting each solution's current and future architecture. The goal is to develop a vision for delivering complete services instead of just technologies.
Oracle services day 12.05.2010. customer day services strategy ou.Oracle Hrvatska
Oracle University provides training services to help customers save money by making a smoother transition to new Oracle technologies. Through comprehensive training, customers can realize quicker returns, reduce costs, and minimize risks of new deployments. Oracle University offers flexible training formats from instructor-led classes to online training. It trains over 350,000 students annually to help ensure technology strategies are successfully implemented through understanding, effective use of systems, and reinforcement of skills and knowledge.
Oracle services day 12.05.2010. marin servicesOracle Hrvatska
Iron Man 2 agenda outlines the schedule for an Oracle Services day event, including openings by Marin Tadic and Henrik Wegge-Berg, presentations on Oracle Services strategies and making the most of Oracle Services, a break, presentations on Oracle Consulting and Oracle University, and concluding with a presentation from Privredna Banka Zagreb on their experiences using Oracle services.
Oracle technology day 19.5.2010. best practices for upgrade to 11g r2Oracle Hrvatska
Here are the key steps to take with SQL Plan Management:
1. Enable SQL plan management before the upgrade:
ALTER SESSION SET "_sql_plan_management"=true;
2. After upgrade, any new or changed SQL will get new plans.
3. For unchanged SQL, existing plans will be retained and used.
4. Monitor performance and check plans. If issues arise, use SQL plan baselines to lock preferred plans.
5. SQL plan baselines prevent regression and provide stability as the database evolves.
So in summary, SQL plan management allows retaining existing execution plans for unchanged SQL after an upgrade, while still allowing new or changed SQL to receive new plans tailored for the
This document outlines the agenda and responsibilities for various chief officer roles in a Toastmasters club. It discusses the chief scheduler role and provides sample problems and solutions related to scheduling speeches and assigning roles. It also covers educational awards, speech contests, and a mentor-mentee program. Suggestions are made to create new roles and sections, combine meetings with other clubs, and introduce new activities like speech marathons to engage members.
Welcome and introduction to the 2nd innovation camp in Network of Nordic Public Libraries, 19 September 2011 in Stockholm. 55 participants from the libraries in Oslo, Helsinki, Stockholm, Reykjavik, Akureyri and Aarhus co-create ideas and concept for the future of public libraries in the Nordic Societies
Presentation: Bright Shiny Alternatives: Instagram
In the first of two presentations about social platforms being overlooked by some brands, we take a close up look at Instagram. Presenter Michoel Ogince thinks your brand should be on it! Engagement on Instagram is 15x that of Facebook and a recent report considers the photo app the best media acquisition of the last five years. This session will explore the powerful emotional connection that Instagram establishes between brand and consumer, as well as best practices and social ROI.
The document discusses key concepts for developing Android apps including menus, layouts, styles, lifecycle management, AsyncTask, and dialogs. It provides an overview of each topic, examples of how to implement them, and links to Android documentation for further information. The presentation includes live demos and assumes a basic understanding of Android, activities, intents, and resources.
For many businesses, printing and copying costs are an unsuspected drain on budgets. By calculating the annual number of printed pages multiplied by the cost per page and comparing different printers, businesses can identify more cost effective printing solutions. Managed print services help businesses streamline printing management, minimize costs, enhance productivity and reduce energy use by tracking device usage across multiple printers.
El documento habla sobre el sistema general de riesgos profesionales y la salud ocupacional. Explica que el ARP es el seguro que cubre riesgos como invalidez para los trabajadores. La EPS se encarga de afiliar y dar la atención médica a los trabajadores. La salud ocupacional busca promover el bienestar de los trabajadores. También define conceptos como factores de riesgo, accidentes de trabajo e incidentes, y explica la investigación de accidentes.
Esta ley establece el Estatuto del Consumidor en Colombia. Protege los derechos de los consumidores y regula las responsabilidades de los productores y proveedores. Define conceptos clave como calidad, garantía e información. Establece los derechos fundamentales de los consumidores como recibir productos seguros, información adecuada y reparación por daños. También regula temas como publicidad, contratos de adhesión y ventas a distancia.
Veda Solutions Group_Utility whitepaper AUG2011luis_fleita
This document discusses changes in the Australian energy market relating to power prices, climate change policies, and consumer behavior. Key points include:
- Electricity prices have risen significantly in recent years due to higher wholesale costs and policies like carbon taxes and renewable energy targets.
- Government climate change and sustainability policies have also impacted the market through initiatives like energy efficiency standards and renewable subsidies.
- Consumers are increasingly concerned about the environmental impact of their energy use and looking for green products and services from utilities.
- More informed consumers and greater price competition have led to higher utility switching rates in recent years.
- The volume of consumer utility bill defaults has risen in recent years even as the economy recovered, indicating cost of living
The document discusses Oracle's Advanced Customer Support Services (ACS) portfolio. ACS provides tailored mission critical support services to maximize availability for customers with complex IT requirements. Their services include fixed scope services like installation and configuration assistance as well as annual services like an Advanced Monitoring and Resolution program and a Solution Support Center for 24/7 dedicated support. ACS aims to help customers increase availability, improve performance and reliability, reduce risks, and lower operational costs.
During this webinar, Emil Fernandez, VP of Oracle Applications Practice at Perficient, discussed the benefits SupportNet can deliver to meet the unique needs of your organization:
- Cost comparison for in-house support versus on-demand
- The ideal Hyperion support model
- The 3 major components of SupportNet
- Customization options
- Savings associated with SupportNet
This corporate presentation by US Tech Solutions provides an overview of the company and its services. It discusses its event-driven IT services, who the company is with over 600 consultants operating in 5 countries. It also outlines its IT outsourcing, IT services, and credentials. The presentation provides details on its application development, ERP solutions, business intelligence, green IT, and other IT services. It highlights some client case studies and details of its offshore delivery centers.
This document summarizes Microsoft Services Premier Support, which provides customizable IT support services to help optimize efficiency and productivity. Premier Support offers proactive services like health checks and best practices advice, as well as reactive problem resolution and knowledge transfer. It provides benefits like faster issue resolution, increased uptime, and help deploying Microsoft solutions more efficiently. Research found Premier customers saw reduced critical issues and time to resolve problems after following recommendations.
Novell Support Revealed! An Insider's Peek and Feedback OpportunityNovell
Don't miss the opportunity to interact with key members of the Novell Services team. We are eager to hear from the customers we serve and provide insights to you into our continuous improvement plans aimed at your satisfaction. In this session, you will learn how Novell has worked to maintain our world-class support standards in the face of intense, global economic pressures and challenging industry trends. Take a peek inside the processes of our global support organization, learn about our technological advancements, and provide feedback on our support offerings.
This document summarizes a webinar presented by Bristlecone about their application management services. It discusses Bristlecone's delivery models including dedicated, shared, and "pay as you use" support. It highlights benefits like freeing up clients' IT staff and proactive monitoring. The document also provides an overview of Bristlecone's services, SLA framework, drivers for business change, and success stories from clients like Unilever and ABB who achieved cost reductions and 24/7 support.
Ajel Technologies is a premier provider of IT services including infrastructure support, connectivity solutions, project assessments, IT consulting, staffing, business process outsourcing, and recruitment process outsourcing. Founded in 1994, Ajel has nine global locations and over 1,000 employees. Ajel works with Fortune 500 companies and government agencies across the globe through its ISO 9001:2008 certified processes and partnerships with technology leaders.
Atika Technologies is a software services oriented IT solutions firm run by experienced technology professionals. The firm is built on more than ten years of experience in the IT industry and delivers just-in-time, cost effective and quality services
Atika Technologies is an IT solutions and staffing company that provides human capital solutions, data management, IT infrastructure support, application development, and customer care. It has experience across technologies and industries. The company values focus, integrity, respect, delivering value, self-improvement, and partnership. It aims to create competitive advantages for clients through unique solutions, capabilities development, and sustainable impact.
Atika Technologies is an IT solutions and staffing company that provides human capital solutions, data management, IT infrastructure support, application development, and customer care. It has experience across technologies and industries. The company values focus, integrity, respect, delivering value, self-improvement, and partnership. It aims to create competitive advantages for clients through unique solutions, capabilities development, and sustainable impact.
YASH Technologies is a mid-sized global technology services and outsourcing company that partners with enterprises to maximize the value of IT and enable business success. With over 1900 professionals globally, YASH offers flexible engagement models and expertise across industries like manufacturing, chemicals, and high tech. YASH leverages best practices and proprietary methodologies to deliver solutions like application implementation, integration, and management services to help customers optimize costs and drive innovation.
Net@Work Client Presentation with Security Ray Glass
This document provides an overview of Net@Work, a technology integration company based in North America. Some key points:
- Net@Work was founded in 1996 and has over 200 employees serving over 4,500 clients.
- They offer a wide range of IT services including consulting, infrastructure support, security services, and managed IT services.
- For security assessments, Net@Work performs vulnerability scans, reviews security policies, analyzes third-party risks, and provides recommendations to improve security controls. They categorize risks as high, medium, or low.
- Net@Work recommends ongoing security assessments at least annually to ensure protections remain effective over time. Quarterly assessments are ideal.
Scalable & Cost Effective SaaS: Case Study: Accept SoftwareOpSource
1) Accept Software provides SaaS and uses Oracle databases and OpSource for its infrastructure to meet business goals like high availability, scalability, and cost efficiency.
2) SaaS operations must consider security, compliance, performance, and skills availability to support the business.
3) OpSource provides a premier infrastructure as a service solution using Oracle databases to power Accept's SaaS platform, allowing them to focus on product development.
Valiance Solutions is a global analytics and technology consulting firm founded in 2011 by IIT graduates. The company provides [1] IT consulting, custom software development, analytics and BI solutions, and manages clients' application maintenance and support. Valiance uses agile methodologies and focuses on delivering high quality, scalable solutions. It aims to help clients grow through innovative technology and has received positive testimonials for its technical expertise and transparent delivery process.
TEKsystems supports the healthcare industry by providing IT services and staffing solutions. They serve all major segments of healthcare including payers, providers, life sciences, public health, and technology companies. Their services focus on key areas like EMR/EHR, business applications, clinical systems, cost containment, and compliance initiatives. TEKsystems partners with clients to understand their needs and implement customized solutions using qualified IT professionals and proven methodologies to achieve projects on time and on budget.
JSoft Solutions provides integrated IT solutions including consulting, infrastructure management, and BPO/outsourcing services. It is part of the $10 billion JSW Group based in Bangalore, India. JSoft offers ERP implementations and support for Oracle and SAP solutions, as well as custom application development, business intelligence, and manufacturing execution systems. It aims to deliver cost reductions, process improvements, and enablement of business growth through synergistic technology and business solutions.
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Experis IT provides IT talent and workforce solutions to help companies harness technology and drive innovation. They have a reputation for finding the right IT professionals quickly through their extensive talent networks and optimized recruitment processes. Experis IT delivers both contract and permanent IT staffing solutions across a wide range of in-demand skills. They also offer specialized project solutions and services to help align technology with business needs.
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Oracle Services Day 12.05.2010. Making the most of Oracle Services
1.
2. Making the most of Oracle Services
Slavko Rožič
Director, Oracle Customer Services
3. Oracle Support Services
Oracle Premier Support Advanced Customer
Global
Services
Support Solution
Priority
Infrastructure Support
Service
Center
Proactive, Advanced
Automated Assessments
Support
Product Support & Testing
Assistance
Enhancements
Business
and Updates Assisted
Lifetime Critical
Services
Support Assistance
Ecosystem Technical
Expert
Support Account
Services
Management
Customer/Partner Engagement
Customer/Partner Premier Support
OnDemand
Management Renewals
4. Our Mission
Customer Success
Lower Total Cost of Minimize Business Higher Business
Ownership Risk Value
• Better systems • Eliminate business • Better software
management disruption and single utilization
• Less complexity points of failure
+ • Accelerate new
+
• Clear accountability • Enhance security product and
and governance technology adoption
• Leverage industry
and Oracle best • Enhance speed and
practices agility
5. How We Deliver Customer Success
Customer Experience
Automated
Self-Healing
Healing
Preventive
Proactive
Personalized
Reactive
Collaborative
Service Capabilities
6. Context Based Support
IF WE KNOW WE CAN DELIVER
Customer identification Break/Fix
Willingness to use MOS Knowledge Transfer
Customer configuration Analysis and Prevention
IT task being performed Lifecycle Management
7. Oracle Premier Support – Innovation
Unlimited Subscription To Future Product And Support Innovations
Features Proven Benefits
• More than U.S.$3 billion invested • More value for existing
software investments
annually in organic R&D
• 6,000+ product enhancements • Investment protection
for Oracle product
provided annually, so you don’t have
to customize the software • Embedded support
• Evolutionary path for all products to • Cost reduction through
Oracle Fusion Applications economies of scale
• Supportability designed into the
product DNA
8. Oracle Premier Support – Global
Unmatched Global Scale
The Challenge The Opportunity TheThe Value
Opportunity
Rapid Problem
Resolution • 24/7 Mission Critical Support
• 145 Countries, 29 Local
Need for Higher Languages
System Availability • 18 Support Hubs, 8,000
Support Professionals
• Knowledgebase contains over
Higher quality 800,000+ solutions for 3,000
support Largest Global Support
products
Infrastructure in the Industry
Optimize all
resource
capabilities
9. Oracle Premier Support - Global
Unmatched Global Scale
Features Proven Benefits
Global Support Infrastructure Award Winning • 145 Countries, 29 Local
• Largest 24/7 Mission Critical Languages
Support Infrastructure in the Industry Firsts
Industry • 2008 – Embedded Product • 18 Support Hubs, 8,000
• Multi-vendor Support Support Support Professionals
• 2007 – Services Industry
Collaborative Support Leader • Knowledgebase contains
• Direct Connection via the Web • 2006 – J.D. Power and over 800,000+ solutions for
to Oracle Support Engineers Associates
3,000 products
Global Customer Care Service Excellence Awards
• Link to real-time nontechnical • 2008- Service Innovation • 97% of issues resolved
business issue support Award through the knowledgebase
• 2008- Black Book Top 50
Knowledge Management Best • Up to 30% faster problem
• Guided Search – Increased • 2007 – Best Value Added diagnosis and resolution
Search precision for faster Support with Collaborative Support
problem based searches • 2007 – Best Knowledge
• Guided Resolution – Solution Management • First Enterprise Software
recommendation through • 2006 – Multi-Vendor Support
diagnostic collection and
provider to receive global
analysis certification under J.D.
Powers and Associates
10. Oracle Premier Support - Proactive
Next Generation Support Platform Provides Simplified Support
The Challenge The Opportunity TheThe Value
Opportunity
Controlling IT costs My Oracle Support • Highly personalized support
and improving experience with My Oracle
productivity Support configuration
management
Lowering risk and • Web 2.0 Support communities
meeting SLAs • Advisor Webcasts
• 500+ support tools to address
Managing product the solutions lifecycle
alerts, patches, and
enhancements
Maintaining • Personalized
consistency across • Proactive
Oracle systems • Collaborative
11. Oracle Premier Support - Proactive
Next Generation Support Platform Provides Simplified Support
Features Proven Benefits
Next Gen Support Change Management
• My Oracle Support Portal • Change Assistant (PSFT/JDE)
• Security & Product Alerts • Change Impact Analyzer
• Healthchecks (PSFT) • Reduced time to apply
• Oracle Configuration Manager • Setup Manager (PSFT)
• Application Deployment Mgr CPU by 80%
Web 2.0 (Siebel)
• Support Communities
• 40% faster service
• OTN Forums Performance Management request resolution
• Oracle Mix • BEA Guardian
• AskTom • Database Performance ( • 30% faster service
• OracleCommunity.net LTOM, OSW, HangFG) request creation
• UserGroups • SQL Tuning Scripts (PL/SQL
Profiler, TRCANALYZER, • 25% problem avoidance
Embedded Diagnostics for DB SQLTXPLAIN)
• 11g Database Control • Performance Monitor • 25% productivity
• 11g Health Monitor (PSFT/JDE) increase in IT staff
• 11g Fault Diagnosability • Remote Diagnostics Agent
• 500+ tools on One
Oracle EBS Diagnostics Upgrade Management
• Application Setup Integrated Support
• 10g and 11g Upgrade
• Application Activity Companion Platform
• Application Data Collection • Maintenance Wizard (EBS)
• R12 Resource Center
• Upgrade Wizard (Siebel)
12. Oracle Premier Support – Lifetime
Upgrades always included at no extra cost
Features Proven Benefits
Lifetime Support Applications Unlimited
• Most Comprehensive Support • Oracle’s commitment to
Policy in the Industry. protect, extend, evolve existing
• Business Strategy Drives applications
• Upgrades, including major
Upgrade Strategy • Continue to derive value from architectural shift, always
• No Forced Upgrades your existing Oracle included at no extra cost
• Simple and Predictable investments and applications.
• Benefit from world-class • Sustaining Support is Forever
Premier Support Stage support, research and and Included at no extra cost
• Provides support for Oracle development
Database, Middleware, • Tax, legal, and regulatory
Applications for 5 years from their
general availability date. Fusion Applications
updates included
Years 1-5. • Upgrade rights include Oracle • Platform certification of new
Fusion Applications for licensed
Extended Support Stage customers product enhancements
• Provides an extra 3 years of • Will combine best-of-business
support for specific Oracle capabilities from all Oracle
releases for an additional fee. Applications into a complete
Years 6-9. suite
• Delivered on Oracle’s open
Sustaining Support Stage technology
• Provides support for as long as
you license your Oracle products.
Years 10 – forever.
13. Oracle Premier Support- Complete
Support For The Complete Oracle Stack Across The Solution Lifecycle
The Challenge The Opportunity TheThe Value
Opportunity
Work cooperatively • Oracle Premier Support
across more than 70
across several IT
acquisitions
vendors
• Coverage for complete Oracle
technology stack
Manage IT across • Integrated support across the
the globe solution lifecycle
• Enterprise-level Linux support
• Joint Escalation Teams with
IT partners
Rising cost of multi-
• Oracle VM support
vendor support Integrated support from
infrastructure to apps
across the lifecycle
15. Leverage Oracle Support Investments Today
Tools and utilities designed to help isolate and resolve customer
problems quickly
• Support Portal
– My Oracle Support
• Support Tools
– Tools, Diagnostics, Scripts
• Support Resources
– Web 2.0 technologies
– Plug-Ins and Add-ons
• Support Education
• Support Advanced Customer Services
• Support Best Practices
16. Are You Getting Full Value From Oracle Premier
Support?
Yes No
Have you used diagnostic framework?
Do you upload your configurations?
Do you use My Oracle Support?
Do you use healthchecks, patch advice or
knowledge base?
Do you use the enhanced SR workflow?
Are you using powerview to drive a more
personalized, relevant experience?
Are you using Oracle support communities to
quickly find information?
Are you using the supportability tools to
troubleshoot or test systems proactively?
Do you participate in Advisor Webcasts, hosted
by Oracle Support and product experts?
18. New: Oracle Customer Success Assessment
Get more value from your Oracle investment with Customer Services
• 15min Online Survey on 5 Domains
– Strategy
– Process
Oracle Customer Success Assessment
– Technology
– People
– Governance
• Personalized Benchmark Study
– Compare your results to peers
– Advice on 25 good practice areas
– Recommended actions to take
– Oracle services to assist in practice
improvements
• Navigate Oracle’s service catalog
– Complete portfolio of services across
the solution lifecycle (ITIL) on
oracle.com
Start Now: www.oracle.com/goto/customersuccess
19. Oracle Customer Success Assessment
Personalized Report
•Detailed Recommendations:
• Good Practice
• Personalized Next Steps
•Comparison with your peers
•Premier Support Features and
other customers services
•Customer Success Stories
20. Oracle Support Services
Oracle Premier Support Advanced Customer
Global
Services
Support Solution
Priority
Infrastructure Support
Service
Center
Proactive, Advanced
Automated Assessments
Support
Product Support & Testing
Assistance
Enhancements
Business
and Updates Assisted
Lifetime Critical
Services
Support Assistance
Ecosystem Technical
Expert
Support Account
Services
Management
Customer/Partner Engagement
Customer/Partner Premier Support
OnDemand
Management Renewals
21. Advanced Customer Services - ACS
dedicated to the
continual operational improvement
of Oracle environments.
• Database (incl SAP vers.) • End users
• Middleware (incl BEA) • OCS
Every product • Applications Every partner
• System Integrators
• Industry specific (Portal…) • Outsourcers
• Telecommunications
Every Industry • Financial Services
• Public Sector Every geography• Global but geographically
structured
• Others
• 700 experts in EMEA (about 140 in • 800+ customers in EMEA (100+ in EE&CIS)
EE&CIS) with access to 14,000 service
• Doubled in size in 2 years
professionals and 20,000 developers
22. ACS contribute to Customer Success
1. ACS help reducing customers costs
• Proactive issue avoidance • Maximum system
and faster time to resolution availability
• Productivity improvements • Reduced risk and
• Optimized system complexity of change
performance
Athens International Airport Increases System Performance by 800%
and Cuts Support Costs by 30%
“Oracle Advanced Customer Services’ predictable, flexible roadmap
significantly cut our risk for migrating to a virtualized, high-performance
environment that will underpin our growth as a world-class international
airport.”
Nikolaos Palavos,
Head of IT Systems and Operations, Athens International Airport
23. ACS contribute to Customer Success
2. ACS customers have less product issues
– Proactive activities Out of 159 Critical Accounts in CY08:
– Reactive activities • 92% didn’t have ACS covering their
products
• the remaining 8% that had an ACS contract
appreciated a 37% shorter resolution time
Achievements: “Oracle Advanced Customer Services has enabled us
• Improved overall system stability and performance by to build a change-focused, user-centric infrastructure
30% that delivers the highest availability, security, and
• Centralized and automated monitoring of IT performance for the business-critical processes that
infrastructure and processes onto a single console drive our competitive advantage.”
• Provided optimal support and stability for critical Amir Salihovic, IT Manager
business processes
24. ACS contribute to Customer Success
3. ACS contribute to accelerate IT efficiency and competitiveness
of our customers
• Helping them to move safely and quickly to new product
versions and use all the product features
• Supplying the best operational expertise
• Giving access to Oracle IP by a direct link with GCS and
Development
“ACS recommended us to upgrade our Siebel implementation to the latest version
but this recommendation was met with strong objections from Accenture on the
grounds of risk. ACS successfully convinced us to upgrade and by doing so,
reduced the cost and time to market of the new release’s functionality.”
James Harkin, Vodafone UK
25. ACS contribute to Customer Success
1. ACS help reducing customers costs
2. ACS customers have less product issues (and
there’s someone other than you working on them)
3. ACS customers are the most satisfied Oracle
customers
4. ACS accelerate IT efficiency and competitiveness
of our customers
5. ACS build a reliable and long lasting relationship
with customers