1. G7 Tech Solutions Pvt Ltd
© 2013 G7 Tech Solutions. All Rights reserved 1

2. About G7 Tech Solutions Pvt Ltd
Founded in 2008
Over 150+ consultants
Head quartered at Bangalore
Operational presence in Karnataka
© 2013 G7 Tech Solutions. All Rights reserved 2

3. Brief about G7 Tech Solutions
G7 Tech Solutions, part of G7 Group of companies, is a niche global IT
Solutions and ITES Company with a distinction of providing innovative IT
solutions and services across the entire business value chain in: Enterprise
Solutions , BPO/KPO Services, E-commerce, Web services, IMA Services and
SaaS based on-demand offerings such as HRMS, Lead Management system.
G7 Tech Solutions advise, consult, implement, and support using Industry
proven methodologies giving benefits on their Return on Investment to
customers, to derive advantages to improve lead times across various business
processes in manufacturing, retail, IT & ITES and Infrastructure Management
Services (IMS) in Emerging Markets and Mature Markets. We have a proven
record of achieving customer success in these specific industry verticals
© 2013 G7 Tech Solutions. All Rights reserved 3

4. Advantages
 Efficiency in Operations & Effectiveness in Results
 Professional Contact Centre Operations
 Technology edge
 Efficient IMS team for desktop/server management
 IVRS, Auto dialer, Auto Call Distributor, Call Recording
 Integrated Phone / SMS / Email / Web Chat Services
 In-house CRM
 Superior Infrastructure to match MNCs
 Effective Relationship Management
 Continuous innovation
 Flexibility and dynamism to accommodate needs
© 2013 G7 Tech Solutions. All Rights reserved 4

5. Our Technology Infrastructure
Technology IT Infrastructure Security Controls
• 24X7 Scalable Capacity • 100% power backup • Defined policies and procedures
• Robust Communication • Dedicated data center adhering to
Infrastructure (CISCO) with: • 12000 sq ft international facility ISO 27001:2005
• Digital EPABX and VoIP • Robust network communication ISO 9001:2008
• Individual digital extensions • Scalable network architecture • Policy driven system and data
for Executives and systems security controls
• Complete IVRS Solution with • Redundant network and • Incident logging, reporting,
database integration communication devices response, control and
• Dedicated PRI lines, call • Real Time Network security monitoring system
recording and monitoring • High speed internet bandwidth • Physical security controls
• Automatic Dialers & Call • Access control
Distributors • Role based provision
• 100% data backup • Closed Circuit Security cameras
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6. Our Competency
• Handling : • Continuous investment in people
related practices
People
• Lead Generation
Process
• New Customer Engagement • Mandatory training on process
• Field Support Operations • Mandatory training on people
handling, software applications
• Technical Support
& Communication
• Data capture , Analytics & Reporting
• Associates speaking more than
• Seamless Coordination with 10 Languages
stakeholders
• Professional supervisorial force
• Multilingual capability
• Training / Certifications include:
• 100% Achievement on timelines for
• Six Sigma Black Belt
deliveries
• Principles and Practice of process
• 99.75% Achievement on Accuracy
• Hard Core Selling
• 98% Compliance to Quality Parameters
• Integration of data capturing
mechanism with channels of
communication and reporting system
© 2013 G7 Tech Solutions. All Rights reserved 6

7. Our BPO Offerings
Information
Insurance Telecom Life Science
Technology
• Lead Generation • Lead Generation • Lead Generation • Patient
• New Business • New Business • New Business Relationship
Acquisition Acquisition Acquisition Management
• Policy Servicing • Email Services • Customer Service • Primary Data
• Renewal • Chat Service • Email Services Collection
Management • Collection • SMS • Call centre
• Appointment Management support for
• SMS
Generation Pharmaco-
Management • Collection
vigilance
• Procuring Policies • Query Handling • Query Handling
• Back Office
• Business • Grievance Support
Analytics Management
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8. Our IT Offerings
Software development, implementation and services are the main objectives of
G7 Tech Solutions where we offers both on-premise and cloud based software
applications. Our offerings are listed below:
 Human Resource Management System
 Lead Management System
 Material Management System
 E-Commerce & web services
© 2013 G7 Tech Solutions. All Rights reserved 8

9. Our Quality Management System
 Certified with ISO 9001:2008
 Compliant to ISO 27001:2005
 Process approach
 Demonstrated continual improvement
 Verified consistency of quality deliverables
 Satisfied customers
© 2013 G7 Tech Solutions. All Rights reserved 9

10. Contact Us
G7 Tech Solutions Private Limited
No 86, 3rd & 4th Floor, Gokul Towers , MSR
Road, Gokula, Bangalore - 560 054.
INDIA
Corporate Office & Delivery Center Web
• + 91 – 80 - 49316666 • www.g7techsolutions.in
Fax Number Email
• +91 – 80 – 42664123 • responses@g7techsolutions.in
© 2013 G7 Tech Solutions. All Rights reserved 10