1. CHRISTOPHER MICHAEL WALL
304 S Union St, Bolivar, TN 38008
Home: (731) 574-1950
cmwall040766@bellsouth.net
SUMMARY
Organized and detail-oriented Director of Operations with 10 years experience managing Bankruptcy Accounts
(Distressed Consumer Debt) and Customer Service. Responsible for employee training, employee productivity, as well
as implementing new directives for growth. Responsible for setting guidelines for personnel evaluations, recruitment, and
advancement. Some Office Manager duties. Understands general accounting and finance concepts.
HIGHLIGHTS
Report Analysis Excellent Communication Skills
Account Management Microsoft Office Proficient
Exceptional Customer Service Analytical
Employee Training and Development Data Mining
EXPERIENCE
NATIONAL CAPITAL MANAGEMENT, LLC
Director of Operations 12/2003 to 03/2014
8245 Tournament Drive | Suite 350 | Memphis, TN | 38008
Andy Marr - CEO (901) 735-7026
James Cash - CFO (901) 435-7025
Nancy Parker - HR (901) 435-7036
NCM purchases and services both secured and unsecured bankruptcy claims, of all maturities, from credit issuers in a
broad range of industries. NCM invests in these bankruptcy-impaired assets through portfolio acquisitions and forward
flow relationships. Each account, whether purchased or serviced, benefits from NCM's recovery-oriented approach to
asset management.
As the Director of Operations for National Capital Management, I was charged with overseeing many aspects of the company.
In that capacity I helped NCM become a front-runner in the debt purchasing industry. This was accomplished through:
• Developing detailed administrative and procedural processes to improve efficiency
• Designing specialized spreadsheets to improve inventory management and tracking
• Documenting process flows and developing requirements for functional improvements
• Providing solutions that led to system improvements of Corpnet (NCM’s proprietary software)
• Standardizing filing systems to increase accuracy of records
• Maintaining strict confidentiality of records
• Recruiting and hiring of new staff
2. • Communicating with customers, employees, and courts to answer questions and explain policy
• Implementing federal court mandated transition from hard-copy documentation to digital
• Complying with federal, state, and company policies, procedures, and regulations
• Successfully bringing the operations department through the transition of filing individual claims to BOT (batch)
filing of claims
• Resolving communication issues between departments as primary internal liaison
• Maintaining clarity of goals and adherence to deadlines
• Serving as support to the CEO and CFO
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Since serving as a consultant for NCM after their asset disbursement (April 2014 – December 2014), I have been assisting
my wife in building her direct marketing company by designing protocols for efficient maintenance of client information.
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TEREX CONSTRUCTION AMERICAS - PARTS DISTRIBUTION CENTER
Parts Technical Support - Customer Service Representative 08/1997 to 12/2003
8800 Rostin Road | Southaven, MS | 38671
Chuck Poulos - (662) 393-1800
Serving as a Parts Technical Customer Service Representative I served to assist clients by:
• Resolving customer issues by researching computer systems, databases, and parts and service manuals
• Supporting the department by answering in excess of 80 calls per day
• Maintaining courtesy and strong interpersonal skills with customers
• Using strong negotiating skills in dealing with customer issues
• Informing and supporting the customer with a solution to their equipment issues
• Maintaining rapport while dealing with difficult issues and referring customers to upper management when necessary
• Helping customers ship and track packages
• Training new employees while explaining processes and protocols with clarity
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SIMON AERIALS, INC.
Parts Technical Support - Customer Service Representative 03/1989 to 07/1997
10600 W. Brown Deer Road | Milwaukee, Wisconsin | 53224
Michael Pankonin - (414) 355-0802
Ralph Schauer - (414) 355-0802
Serving as a Parts Technical Support and Customer Service Representative for Simon Aerials, my responsibilities included:
• Researching issues on various Computer Systems, Databases and in Parts and Service Manuals to resolve complaints
• Answering and resolving an average of 40 technical calls per day
4. • Providing problem resolution for customers
• Displaying courtesy and strong interpersonal skills with all customers
• Using strong negotiation skills to resolve customer complaints and concerns
• Assisted customers in shipping and tracking of orders
• Entering orders to be printed, pulled, packaged, and shipped by the shipping department
• Efficiently trained new employees in the processes and responsibilities of the job
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SIMON AERIALS, INC.
Head Shipping Clerk - Stock Room Supervisor 09/1988 to 03/1989
10600 W. Brown Deer Road | Milwaukee, Wisconsin | 53224
Michael Pankonin - (414) 355-0802
Ralph Schauer - (414) 355-0802
As the head Shipping Clerk and Stock Room Supervisor at Simon Aerials, it was my responsibility to:
• Supervise material flow, storage, and global order fulfillment
• Maintain accurate stock records and schedules to ensure order fulfillment capabilities
• Unload, pick, stage, and load product for shipping
• Conduct monthly, quarterly, and yearly inventories of warehouse stock
• Process custom duties and fees quickly and efficiently
• Operate shipping system with accuracy thus minimizing returns
• Work at a rapid pace to meet tight deadlines
• Oversee warehouse and storage practices and housekeeping
• Operate powered lift trucks, pallet jacks, and forklifts safely, with a 0% incident rate
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-------------------------------------------------------- EDUCATION --------------------------------------------------------
ASSOCIATE OF ARTS: THEOLOGY / THEOLOGICAL STUDIES / CHURCH MUSIC PERFORMANCE 1987
Apostolic Bible Institute
6944 Hudson Blvd | Oakdale, MN | 55128
(651) 739-7686
