Latesha Green has over a decade of experience in banking and payment technologies. She currently works as a Business Continuity Specialist at Fiserv, where she implements business continuity policies and procedures, manages disaster recovery testing, and supports continuity initiatives. Prior to this, she held roles at Fidelity National Information Services, eFunds Corporation, and Metavante Corporation, where she provided technical support, product support, and training to clients. She has strong technical, communication, and project management skills.

1. Latesha M. Green
929 Vintage Point Drive, Lawrenceville, GA 30044●470-545-8996● latesha1999@yahoo.com
CAREER PROFILE
High-performing and talented electronic financial services professional with over a decade of experience in banking and
payment technologies. Exceptional analytical and communication skills with an affinity for business strategy, client-needs
analysis, and recommendation of business solutions.
• Excellent Technical Skills
• Resourceful & Trusted Problem Solver
• Account Management Experience
• Engaging Presentation & Training Skills
• Team Leadership Skills
• Project Management Experience
• Proven Customer Care Skills
• Influential Communicator
Professional Experience
Fiserv – Alpharetta, GA
Business Continuity Specialist, Consultant
Bank Solutions/Audit Risk and Compliance
09/2012- Present
• Implemented business continuity, disaster recovery and risk mitigation policies and procedures. Train teams to create
awareness of processes and procedures.
• Managed disaster recovery testing for several business units and applications. Partnered with technical and
business users internally during the planning, execution and postmortem phases. Prepared postmortem
summary reports for senior management. Prepared disaster recovery test results for clients.
• Support continuity initiatives through revision/updates of disaster recovery plans and initiatives.
• Utilized project management skills to plan, organize and direct the testing of disaster recovery, emergency response,
recovery support, and business resumption procedures.
• Lead the annual maintenance process on Business Impact Analysis (BIA), Business Resumption Plans (BRPs), Emergency
Response Plans and other BCP documents with department managers.
• Assist with strategic planning for technology needs within the business and disaster recovery area.
• Created reports to provide updates on business continuity plans and disaster recovery readiness.
• Test and evaluated software and vendors for security and redundancy of services and data.
• Responded to emergencies and data losses, mitigate incidents, and plan to avoid them in the future.
• Developed, implemented and test disaster recovery policies and plans.
Fidelity National Information Services (FIS) - Milwaukee, WI
Product Support Representative Electronic Funds Transfer (EFT) (Formally Business Analyst
II)
2/2011 – 09/2012
• Provide support to clients experiencing difficulties with EFT software technologies. Assess and prioritize support requests
in a manner that efficiently deploys technical resources and expedites resolution to client support requests.

2. • Assist clients in resolving technical issues and/or questions experienced during installation or operation of proprietary
software including application of software features or compatibility matters.
• Coordinate with product support team in the distribution of technical support assignments based on team members’
technical knowledge and current workload.
• Provide training to company employees and clients on new software systems and operating procedures. Training is
administered in both one-on-one and classroom settings.
• Evaluated business processes submitted by third party service providers to ensure they met the security code for the
“Verified by Visa and MasterCard” standard. Senior management acted on a block recommendation leading to a code
change that subsequently saved company and clients thousands of dollars in fraudulent transactions.
eFunds Corporation (Acquired by FIS in 2008) - Milwaukee, WI
Problem Manager I
9/2007 - 2/2011
• Highly technical role responsible for supporting and assisting in the determination of business requirements for electronic
funds transfer (EFT) projects. Entrusted with the responsibility of researching, documenting, and supporting the specific
needs of company clients during and after implementation of EFT systems.
• Assisted clients in the resolution of technical issues experienced during EFT systems installation and operation.
• Identified and resolved technical issues with electronic/mechanical equipment and software applications.
• Developed and administered effective training programs enabling clients to utilize full benefits of EFT systems.
Metavante Corporation - Milwaukee, WI
Electronic Bill Payment Operations Customer Care Representative
11/2004 - 9/2007
• Provided technical support and quality care by phone and email to clients in need of assistance with online banking.
Demonstrated excellent communication skills in handling a high volume of client inquiries. Identified cause of technical
issues and resolved a percentage of inquiries. Escalated to proper support personnel when necessary.
• Diagnosed and resolved client concerns with failed payments, returned payments, payment posting errors, faulty debit
transactions, and collection errors.
Academic History
Cardinal Stritch University - Milwaukee, WI - Master of Business Administration 2009
Alverno College - Milwaukee, WI - Bachelor of Arts in Professional Communication 2006
Technical Skills
Citrix Lotus Notes Microsoft Project Professional SAP Virtual Private Networks
IBM Microsoft Office Microsoft SharePoint 2010 Tandem Windows 2000 / XP
Professional Remedy & Case Management Ticketing Systems