This document outlines the objectives and content of a problem solving and decision making course. The course aims to help students make better decisions through critical thinking, adapt to different thinking styles in groups, increase awareness of problem solving steps and tools, distinguish root causes from symptoms to identify solutions, and develop confidence in efficiently tackling problems. The course content covers conceptual issues, positive thinking, problem categorization, problem solving techniques, creative thinking, decision making criteria, and a six step problem solving method applied through exercises and case studies.

1. Problem Solving & Decision Making
Course Objectives
 Make better decisions through critical thinking and creative problem solving
 Adapt to different thinking styles in group and team environments
 Increase awareness of problem solving steps and problem solving tools
 Distinguish root causes from symptoms to identify the right solution for the right
problem
 Thinking outside the box - working towards creative solutions
 Understand the top ten rules of good decision-making
 Develop the confidence to tackle problems efficiently and effectively
 Identifying own problem solving and decision making style
Course Content
 Conceptual Issues
 The Power Of Positive Thinking
 Winner & Loser Behavior
 'Owning' The Problem
 Categorizing The Problem
 Problem Solving Techniques
 The Problem Solving Toolkit
 Thinking Outside the Box
 Root Causes of the Problem
 Creative Thinking & Decision Making
 Criteria For Decision Making
 Team Decision Making
 Problem Solving & Decision Making Process
 Problem Solving & Decision Making Exercise
 A Six Step Problem Solving Method
 Putting It Into Practice & Case Studies