This document discusses critical success factors for implementing total quality management. It analyzes 14 TQM frameworks and identifies common critical success factors across the frameworks. Through frequency analysis of the frameworks, it determines that the top critical success factors are: top management commitment, quality culture, strategic quality management, design quality management, process management, supplier quality management, education and training, empowerment and involvement, information and analysis, and customer satisfaction. The document establishes these 10 factors as critical for successful TQM implementation based on their prevalence across the frameworks analyzed.
Quality management and performance a reviewiaemedu
This document summarizes a research paper on quality management and performance. The paper reviews 120 other research papers on topics related to total quality management (TQM). Some key points:
1. TQM aims to continuously improve processes and management through techniques like statistical process control and employee involvement to increase customer satisfaction.
2. Successful TQM implementation depends on factors like leadership support, organizational culture, human resource management, and supply chain management.
3. The paper finds gaps in existing research on TQM's effectiveness and impact on organizational performance that could be explored further.
Quality management and performance a reviewiaemedu
This document summarizes a research paper on quality management and performance. The paper reviews 120 other research papers on topics related to total quality management (TQM). Some key points:
1. TQM aims to continuously improve processes and management through techniques like statistical process control and employee involvement to increase customer satisfaction.
2. Successful TQM implementation depends on factors like leadership support, organizational culture, human resource management, and supply chain management.
3. The paper finds gaps in existing research on TQM's effectiveness and impact on organizational performance that could be explored further.
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Publishing House
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Journals
Abstract Total Quality Management is a widely used approach for various reasons. In addition to the ISO 9001 certification TQM is considered to be the next step towards the journey of zero defects The race of quality management is initiated by the large scale companies with professional approach and with the available funds and infrastructure to meet with the challenges of present competitive environment. However the SMEs also in order to grab the opportunities prevailing and to increase the life span of their organizations are joining the band wagon of Quality as a strategy. There are several key elements of TQM. The awareness about these different elements of TQM is however a question mark. This research paper is indicating with a survey of a small sample of SMEs about the level of awareness and the importance they feel about the elements of TQM. It was observed that very few SMEs were inclined to go beyond ISO9001. However those SMEs which were following TQM principles were more or less aware about the prompted key elements. Further it was found that there is maximum awareness about the continuous improvement. Process management, House Keeping and Quality chain (Customer – Supplier relationship) are also considered to be important ones for the success of TQM implementation. These were followed by Team working & Synergy, Employee Empowerment, Bench Marking, Creativity & Innovation. Kaizen seems to be the element which SMEs are not much aware about. Keywords: TQM, ISO9001, SMEs, Process Management, Quality Chain, Synergy, Bench Marking
This document summarizes a study that conducted a gap analysis to assess Indian seafood exporting firms' readiness to implement total quality management (TQM). The study found the largest gaps were in the areas of using statistical process control tools (66.7% gap), benchmarking (65.6%), top management commitment (56.25%), and customer focus (48.1%). Top management was generally supportive of quality programs but lacked awareness of TQM tools and quality incentives for workers. Supplier quality management also showed a gap, though raw material quality was usually satisfactory. Few firms conducted customer satisfaction surveys. Overall the analysis revealed several areas that would need to be improved for firms to fully adopt a TQM system.
Effect of TQM Practices on Financial Performance through Innovation Performan...IRJET Journal
1) The document examines the direct and indirect effects of total quality management (TQM) practices on financial and innovation performance in Indian manufacturing companies.
2) It identifies 13 key TQM practices based on a literature review, including leadership commitment, customer focus, supplier quality management, and continuous improvement.
3) The study measures organizational performance through financial performance and innovation performance indicators. A conceptual research framework is proposed to analyze the relationships between TQM practices and these two performance measures.
Total Quality Management (TQM) Practices toward Product Quality Performance: ...IOSRJBM
The purpose of this research was to test and analyze the effect of TQM practices impelementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management to product quality performance. The population were 108 food and beverage companies in Makassar, Indonesia. Respondents are production managers or operation managers. Sample technique which used is population sampling. Method of analysis which use both descriptive statistic and Structural Equation Modelling (SEM). Data processing uses two statistic tools i.e: IBM SPSS and AMOS 19.00. The findings of research indicate that leadership has significant effect on product quality performance, strategic planning has significant effect on product quality performance, customer focus has significant effect on product quality performance, information and analysis has significant effect on product quality performance, people management has significant effect on product quality performance, and process management has significant effect on product quality performance. Leadership factor has dominant effect on product quality performance (critical ratio = 9.760 > t-table = 1.960; and probability = 0.000 < α = 0.05).
Effect of TQM Practices on Quality Performance through Operating Performance ...IRJET Journal
This study examines the relationship between Total Quality Management (TQM) practices and quality performance through operating performance in Indian manufacturing organizations. The study identified 13 key TQM practices based on literature and measured their impact on operating performance and quality performance. Survey data was collected from Indian manufacturing firms and analyzed using structural equation modeling. The results showed that TQM practices have a positive and significant effect on quality performance through their impact on operating performance. Specifically, practices like knowledge management, continuous improvement, and customer focus were found to contribute more to quality performance by improving operating performance in these organizations.
Quality management and performance a reviewiaemedu
This document summarizes a research paper on quality management and performance. The paper reviews 120 other research papers on topics related to total quality management (TQM). Some key points:
1. TQM aims to continuously improve processes and management through techniques like statistical process control and employee involvement to increase customer satisfaction.
2. Successful TQM implementation depends on factors like leadership support, organizational culture, human resource management, and supply chain management.
3. The paper finds gaps in existing research on TQM's effectiveness and impact on organizational performance that could be explored further.
Quality management and performance a reviewiaemedu
This document summarizes a research paper on quality management and performance. The paper reviews 120 other research papers on topics related to total quality management (TQM). Some key points:
1. TQM aims to continuously improve processes and management through techniques like statistical process control and employee involvement to increase customer satisfaction.
2. Successful TQM implementation depends on factors like leadership support, organizational culture, human resource management, and supply chain management.
3. The paper finds gaps in existing research on TQM's effectiveness and impact on organizational performance that could be explored further.
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Publishing House
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Perceptions of smes (manufacturing firms) towards the key elements of tqmeSAT Journals
Abstract Total Quality Management is a widely used approach for various reasons. In addition to the ISO 9001 certification TQM is considered to be the next step towards the journey of zero defects The race of quality management is initiated by the large scale companies with professional approach and with the available funds and infrastructure to meet with the challenges of present competitive environment. However the SMEs also in order to grab the opportunities prevailing and to increase the life span of their organizations are joining the band wagon of Quality as a strategy. There are several key elements of TQM. The awareness about these different elements of TQM is however a question mark. This research paper is indicating with a survey of a small sample of SMEs about the level of awareness and the importance they feel about the elements of TQM. It was observed that very few SMEs were inclined to go beyond ISO9001. However those SMEs which were following TQM principles were more or less aware about the prompted key elements. Further it was found that there is maximum awareness about the continuous improvement. Process management, House Keeping and Quality chain (Customer – Supplier relationship) are also considered to be important ones for the success of TQM implementation. These were followed by Team working & Synergy, Employee Empowerment, Bench Marking, Creativity & Innovation. Kaizen seems to be the element which SMEs are not much aware about. Keywords: TQM, ISO9001, SMEs, Process Management, Quality Chain, Synergy, Bench Marking
This document summarizes a study that conducted a gap analysis to assess Indian seafood exporting firms' readiness to implement total quality management (TQM). The study found the largest gaps were in the areas of using statistical process control tools (66.7% gap), benchmarking (65.6%), top management commitment (56.25%), and customer focus (48.1%). Top management was generally supportive of quality programs but lacked awareness of TQM tools and quality incentives for workers. Supplier quality management also showed a gap, though raw material quality was usually satisfactory. Few firms conducted customer satisfaction surveys. Overall the analysis revealed several areas that would need to be improved for firms to fully adopt a TQM system.
Effect of TQM Practices on Financial Performance through Innovation Performan...IRJET Journal
1) The document examines the direct and indirect effects of total quality management (TQM) practices on financial and innovation performance in Indian manufacturing companies.
2) It identifies 13 key TQM practices based on a literature review, including leadership commitment, customer focus, supplier quality management, and continuous improvement.
3) The study measures organizational performance through financial performance and innovation performance indicators. A conceptual research framework is proposed to analyze the relationships between TQM practices and these two performance measures.
Total Quality Management (TQM) Practices toward Product Quality Performance: ...IOSRJBM
The purpose of this research was to test and analyze the effect of TQM practices impelementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management to product quality performance. The population were 108 food and beverage companies in Makassar, Indonesia. Respondents are production managers or operation managers. Sample technique which used is population sampling. Method of analysis which use both descriptive statistic and Structural Equation Modelling (SEM). Data processing uses two statistic tools i.e: IBM SPSS and AMOS 19.00. The findings of research indicate that leadership has significant effect on product quality performance, strategic planning has significant effect on product quality performance, customer focus has significant effect on product quality performance, information and analysis has significant effect on product quality performance, people management has significant effect on product quality performance, and process management has significant effect on product quality performance. Leadership factor has dominant effect on product quality performance (critical ratio = 9.760 > t-table = 1.960; and probability = 0.000 < α = 0.05).
Effect of TQM Practices on Quality Performance through Operating Performance ...IRJET Journal
This study examines the relationship between Total Quality Management (TQM) practices and quality performance through operating performance in Indian manufacturing organizations. The study identified 13 key TQM practices based on literature and measured their impact on operating performance and quality performance. Survey data was collected from Indian manufacturing firms and analyzed using structural equation modeling. The results showed that TQM practices have a positive and significant effect on quality performance through their impact on operating performance. Specifically, practices like knowledge management, continuous improvement, and customer focus were found to contribute more to quality performance by improving operating performance in these organizations.
22. tqm practices and organizational performance inikhwanecdc
This document summarizes a research article that examines the relationship between total quality management (TQM) practices and organizational performance, with the mediating roles of human resource management (HRM) practices and innovation. The study aims to develop a conceptual framework showing how TQM practices impact organizational performance through HRM practices and innovation. It reviews literature on TQM, organizational performance, HRM practices, and innovation. The study objectives are to investigate the relationships between these variables and determine if HRM practices and innovation mediate the impact of TQM practices on organizational performance. The methodology will test this model using data from Jordanian manufacturing companies.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
IRJET- Total Quality Management and Organizational PerformanceIRJET Journal
This document discusses the relationship between Total Quality Management (TQM) practices and organizational performance. It first defines TQM as a continuous process of improving quality, reducing defects, and satisfying customer demands. It then outlines key elements of TQM like focusing on customers, employee involvement, and using a strategic, systematic approach. The document also discusses how organizational performance encompasses actual outputs compared to intended goals. Finally, it concludes that implementing TQM initiatives like quality processes can enhance customer satisfaction and product/service quality, thereby improving organizational performance.
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
International Journal of Engineering Research and Development (IJERD)IJERD Editor
This document describes research conducted to develop and validate a tool to measure total quality management (TQM) practices in organizations. Through a literature review, 13 critical factors of TQM were identified. A questionnaire with 85 items measuring these factors was developed and tested on 20 organizations to evaluate reliability and validity. Reliability was high based on Cronbach's alpha scores. Validity was confirmed through factor analysis and a multitrait-multimethod matrix. The validated tool was used to survey 104 manufacturing and service organizations in India and compare their TQM practices using the Mann-Whitney U non-parametric test. Significant differences were found between the sectors.
1) The study examined the relationship between total quality management (TQM) practices and firm performance. It hypothesized that various TQM factors such as leadership, knowledge management, and customer focus would be positively related to performance outcomes.
2) The results found that TQM practices overall improve firm performance across operational, customer, and financial measures. Different TQM factors significantly impacted different performance dimensions.
3) The study provides implications for managers on implementing TQM to improve sustainability and guidance on addressing barriers to effective TQM practices. It also highlights limitations around subjective performance measures and potential response bias.
This document discusses barriers to the implementation of total quality management (TQM) in organizations. It analyzes the interaction among 12 identified TQM barriers using an interpretive structural modeling (ISM) approach. The research finds that the barriers can be categorized into two groups: those with high driving power and low dependency that require maximum attention, and those with high dependence and low driving power that are resultant effects. Adopting this ISM-based model of TQM barriers could help managers and practitioners better understand the barriers and prioritize addressing major barriers.
Impact of Cost of Quality on Total Quality Management in Garment Industryijtsrd
There is a very much need to take a new perspective to gain a competitive advantage in this modern era of consistently increasing of competition. This has accommodated to implement quality management in RMG Ready made garment Sector. As it has much importance in maximizing the productivity and minimizing the cost of operation. But it requires spending huge cost expenses which doesn't guarantee a desired outcome. This study is taken up with the intention to evaluate the extent how cost spend on quality is advantageous to organization. To perform this study we have used some data analysis tools to analyze the collected data which were collected through survey method and discovered that evaluation of cost of poor quality will help to implement appropriate quality policy which minimize the cost and helps to reach the standard of the customer. Prof. Lakshminarayana. N | Kusuma. P ""Impact of Cost of Quality on Total Quality Management in Garment Industry"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23857.pdf
Paper URL: https://www.ijtsrd.com/management/strategic-management/23857/impact-of-cost-of-quality-on-total-quality-management-in-garment-industry/prof-lakshminarayana-n
TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction.
Implementation and financial accounting of quality training and educationIAEME Publication
This document describes the design and implementation of a Quality Training and Education Program (Q_TEPS) for a plastic products manufacturing company. The researchers designed specific training topics and schedules for the Q_TEPS based on a review of literature and a study of the company's manufacturing processes. They then implemented the designed Q_TEPS for employees over a one month period through lectures, interactive sessions, on-the-job training, and feedback collection. The goal was to measure the financial performance of the Q_TEPS in order to understand its costs and benefits for the company.
Total quality management (TQM) is a comprehensive management approach focused on quality and continuous improvement. It originated from the work of quality experts like Deming and Shewhart and was adopted widely in Japan. TQM involves all departments and employees working together horizontally to enhance quality and productivity. It emphasizes customer focus, process improvement, prevention over inspection, and fact-based decision making. Successful implementation of TQM requires participative management, continuous process improvement, and the use of cross-functional teams.
International Journal of Business and Management Invention (IJBMI)inventionjournals
This document discusses Total Quality Management (TQM) and its relationship to organizational development. It begins by explaining that customers prioritize quality and reliability over price. TQM involves continual improvement and customer satisfaction as core philosophies. TQM is highly aligned with organizational development approaches through its emphasis on teamwork, cooperation, data generation, and continuous learning. The document then examines various TQM techniques like reengineering, benchmarking, and empowerment that can drive organizational development. It concludes that TQM is a long-term strategy involving all levels of an organization working together towards quality improvement and customer satisfaction.
This document discusses implementing Pareto analysis as part of total quality management (TQM) for service industries projects. It reviews 22 research papers on different TQM strategies, challenges, and overcoming challenges. The introduction provides an overview of TQM, which aims to continuously improve manufacturing and reduce losses through management and quality tools. The literature review summarizes several papers on implementing TQM in small businesses and relating TQM to organizational characteristics, scope and business performance, and the importance of human aspects. Key aspects of TQM discussed include leadership, employee involvement, training, customer focus, and continuous improvement.
This document summarizes research on implementing total quality management (TQM) in small and medium-sized organizations. The research studied three companies that implemented TQM through training, communication strategies, and quality monitoring processes. The findings showed improvements in administrative procedures, product quality, and cost effectiveness. However, areas like team building, continual improvement, and technical training were still weak. Effective management support, communication, and training were found to be important for successful TQM implementation.
This document summarizes an article from the International Journal of Electronics and Communication Engineering & Technology. The article describes a single-phase controller circuit for an inverter that was developed using a microcontroller. Wavelets are used to generate control signals for switching components in order to regulate the frequency of the output signal from the inverter. An ATmega328p microcontroller measures the frequency of the input voltage source and then calculates control signals using Haar wavelet expressions to control the frequency, width, and number of pulses within each half period of the output signal from the inverter.
The document is an experimental study that investigated the wear resistance of aluminum-silicon carbide (Al-SiC) coatings on steel substrates. Al and Al-SiC composite coatings with 20%, 30%, and 50% SiC particles by volume were deposited via oxyacetylene flame spraying. Pin-on-disk tests were conducted to analyze the wear behavior of the coatings under dry sliding conditions at different loads. The results showed that the wear rate of the aluminum coatings decreased with increasing SiC particle content. The coating with 50% SiC particles exhibited the lowest wear rate. The coefficient of friction also decreased with more SiC particles, and load had a negligible effect on friction.
This document summarizes a research paper that proposes a novel method for separating clumped particles in microscopic images. The method uses an iterative hypothesis and verification technique. It generates hypotheses about particle boundaries and colors, then verifies the hypotheses using measures of boundary distance and other factors. This allows it to detect non-circular particle shapes, unlike previous methods using circle or ellipse detection. When tested on blood cell images, it achieved 98% accuracy in particle counting, higher than other techniques. The method overcomes problems of noise, cut boundaries, and computational complexity faced by some other separation methods.
This document analyzes the performance of lateral systems in tall buildings for varying soil types. It models buildings of 10, 20, and 30 stories with different lateral bracing systems (X-brace, V-brace, inverted V, outriggers, infills), and analyzes them using software to determine lateral deformations and base shears. The results show the suitability of each lateral system depends on soil type and building height, with softer soil and taller buildings experiencing greater deformations. Outriggers and infills had the best performance by reducing deformations the most.
This document summarizes a study on hospital-acquired infections and nosocomial infection management. It discusses the objectives and methods of the study. The study was conducted among nurses, doctors and other staff at B.P.S. Medical College & Hospitals in Sonepat district, Haryana, India. Questionnaires were used to collect information on cleaning, sterilization and disinfection procedures used to prevent nosocomial infections. The results found that current physical facilities for infection control are satisfactory but existing infection control measures in the ICU need improvement and upgrading. The measures are poor in the ICU due to staff shortages and negligence, despite it being the most important hospital department.
This document summarizes a research paper that analyzes the performance of various digital filters in an OCDMA (Optical Code Division Multiple Access) multi-user environment using 3D codes. The document describes a simulation of a 24-user OCDMA system using different parameters like BER (Bit Error Rate), Q-factor, and eye patterns with filters including Raised Cosine, Gaussian, Fabry Perot, Trapezoidal, and Lorentzian. The analysis found that the system using a Fabry Perot filter had the minimum distortion while maintaining a low BER of 6.81×e-20 for correctly decoded signals.
22. tqm practices and organizational performance inikhwanecdc
This document summarizes a research article that examines the relationship between total quality management (TQM) practices and organizational performance, with the mediating roles of human resource management (HRM) practices and innovation. The study aims to develop a conceptual framework showing how TQM practices impact organizational performance through HRM practices and innovation. It reviews literature on TQM, organizational performance, HRM practices, and innovation. The study objectives are to investigate the relationships between these variables and determine if HRM practices and innovation mediate the impact of TQM practices on organizational performance. The methodology will test this model using data from Jordanian manufacturing companies.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
IRJET- Total Quality Management and Organizational PerformanceIRJET Journal
This document discusses the relationship between Total Quality Management (TQM) practices and organizational performance. It first defines TQM as a continuous process of improving quality, reducing defects, and satisfying customer demands. It then outlines key elements of TQM like focusing on customers, employee involvement, and using a strategic, systematic approach. The document also discusses how organizational performance encompasses actual outputs compared to intended goals. Finally, it concludes that implementing TQM initiatives like quality processes can enhance customer satisfaction and product/service quality, thereby improving organizational performance.
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
International Journal of Engineering Research and Development (IJERD)IJERD Editor
This document describes research conducted to develop and validate a tool to measure total quality management (TQM) practices in organizations. Through a literature review, 13 critical factors of TQM were identified. A questionnaire with 85 items measuring these factors was developed and tested on 20 organizations to evaluate reliability and validity. Reliability was high based on Cronbach's alpha scores. Validity was confirmed through factor analysis and a multitrait-multimethod matrix. The validated tool was used to survey 104 manufacturing and service organizations in India and compare their TQM practices using the Mann-Whitney U non-parametric test. Significant differences were found between the sectors.
1) The study examined the relationship between total quality management (TQM) practices and firm performance. It hypothesized that various TQM factors such as leadership, knowledge management, and customer focus would be positively related to performance outcomes.
2) The results found that TQM practices overall improve firm performance across operational, customer, and financial measures. Different TQM factors significantly impacted different performance dimensions.
3) The study provides implications for managers on implementing TQM to improve sustainability and guidance on addressing barriers to effective TQM practices. It also highlights limitations around subjective performance measures and potential response bias.
This document discusses barriers to the implementation of total quality management (TQM) in organizations. It analyzes the interaction among 12 identified TQM barriers using an interpretive structural modeling (ISM) approach. The research finds that the barriers can be categorized into two groups: those with high driving power and low dependency that require maximum attention, and those with high dependence and low driving power that are resultant effects. Adopting this ISM-based model of TQM barriers could help managers and practitioners better understand the barriers and prioritize addressing major barriers.
Impact of Cost of Quality on Total Quality Management in Garment Industryijtsrd
There is a very much need to take a new perspective to gain a competitive advantage in this modern era of consistently increasing of competition. This has accommodated to implement quality management in RMG Ready made garment Sector. As it has much importance in maximizing the productivity and minimizing the cost of operation. But it requires spending huge cost expenses which doesn't guarantee a desired outcome. This study is taken up with the intention to evaluate the extent how cost spend on quality is advantageous to organization. To perform this study we have used some data analysis tools to analyze the collected data which were collected through survey method and discovered that evaluation of cost of poor quality will help to implement appropriate quality policy which minimize the cost and helps to reach the standard of the customer. Prof. Lakshminarayana. N | Kusuma. P ""Impact of Cost of Quality on Total Quality Management in Garment Industry"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23857.pdf
Paper URL: https://www.ijtsrd.com/management/strategic-management/23857/impact-of-cost-of-quality-on-total-quality-management-in-garment-industry/prof-lakshminarayana-n
TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction.
Implementation and financial accounting of quality training and educationIAEME Publication
This document describes the design and implementation of a Quality Training and Education Program (Q_TEPS) for a plastic products manufacturing company. The researchers designed specific training topics and schedules for the Q_TEPS based on a review of literature and a study of the company's manufacturing processes. They then implemented the designed Q_TEPS for employees over a one month period through lectures, interactive sessions, on-the-job training, and feedback collection. The goal was to measure the financial performance of the Q_TEPS in order to understand its costs and benefits for the company.
Total quality management (TQM) is a comprehensive management approach focused on quality and continuous improvement. It originated from the work of quality experts like Deming and Shewhart and was adopted widely in Japan. TQM involves all departments and employees working together horizontally to enhance quality and productivity. It emphasizes customer focus, process improvement, prevention over inspection, and fact-based decision making. Successful implementation of TQM requires participative management, continuous process improvement, and the use of cross-functional teams.
International Journal of Business and Management Invention (IJBMI)inventionjournals
This document discusses Total Quality Management (TQM) and its relationship to organizational development. It begins by explaining that customers prioritize quality and reliability over price. TQM involves continual improvement and customer satisfaction as core philosophies. TQM is highly aligned with organizational development approaches through its emphasis on teamwork, cooperation, data generation, and continuous learning. The document then examines various TQM techniques like reengineering, benchmarking, and empowerment that can drive organizational development. It concludes that TQM is a long-term strategy involving all levels of an organization working together towards quality improvement and customer satisfaction.
This document discusses implementing Pareto analysis as part of total quality management (TQM) for service industries projects. It reviews 22 research papers on different TQM strategies, challenges, and overcoming challenges. The introduction provides an overview of TQM, which aims to continuously improve manufacturing and reduce losses through management and quality tools. The literature review summarizes several papers on implementing TQM in small businesses and relating TQM to organizational characteristics, scope and business performance, and the importance of human aspects. Key aspects of TQM discussed include leadership, employee involvement, training, customer focus, and continuous improvement.
This document summarizes research on implementing total quality management (TQM) in small and medium-sized organizations. The research studied three companies that implemented TQM through training, communication strategies, and quality monitoring processes. The findings showed improvements in administrative procedures, product quality, and cost effectiveness. However, areas like team building, continual improvement, and technical training were still weak. Effective management support, communication, and training were found to be important for successful TQM implementation.
This document summarizes an article from the International Journal of Electronics and Communication Engineering & Technology. The article describes a single-phase controller circuit for an inverter that was developed using a microcontroller. Wavelets are used to generate control signals for switching components in order to regulate the frequency of the output signal from the inverter. An ATmega328p microcontroller measures the frequency of the input voltage source and then calculates control signals using Haar wavelet expressions to control the frequency, width, and number of pulses within each half period of the output signal from the inverter.
The document is an experimental study that investigated the wear resistance of aluminum-silicon carbide (Al-SiC) coatings on steel substrates. Al and Al-SiC composite coatings with 20%, 30%, and 50% SiC particles by volume were deposited via oxyacetylene flame spraying. Pin-on-disk tests were conducted to analyze the wear behavior of the coatings under dry sliding conditions at different loads. The results showed that the wear rate of the aluminum coatings decreased with increasing SiC particle content. The coating with 50% SiC particles exhibited the lowest wear rate. The coefficient of friction also decreased with more SiC particles, and load had a negligible effect on friction.
This document summarizes a research paper that proposes a novel method for separating clumped particles in microscopic images. The method uses an iterative hypothesis and verification technique. It generates hypotheses about particle boundaries and colors, then verifies the hypotheses using measures of boundary distance and other factors. This allows it to detect non-circular particle shapes, unlike previous methods using circle or ellipse detection. When tested on blood cell images, it achieved 98% accuracy in particle counting, higher than other techniques. The method overcomes problems of noise, cut boundaries, and computational complexity faced by some other separation methods.
This document analyzes the performance of lateral systems in tall buildings for varying soil types. It models buildings of 10, 20, and 30 stories with different lateral bracing systems (X-brace, V-brace, inverted V, outriggers, infills), and analyzes them using software to determine lateral deformations and base shears. The results show the suitability of each lateral system depends on soil type and building height, with softer soil and taller buildings experiencing greater deformations. Outriggers and infills had the best performance by reducing deformations the most.
This document summarizes a study on hospital-acquired infections and nosocomial infection management. It discusses the objectives and methods of the study. The study was conducted among nurses, doctors and other staff at B.P.S. Medical College & Hospitals in Sonepat district, Haryana, India. Questionnaires were used to collect information on cleaning, sterilization and disinfection procedures used to prevent nosocomial infections. The results found that current physical facilities for infection control are satisfactory but existing infection control measures in the ICU need improvement and upgrading. The measures are poor in the ICU due to staff shortages and negligence, despite it being the most important hospital department.
This document summarizes a research paper that analyzes the performance of various digital filters in an OCDMA (Optical Code Division Multiple Access) multi-user environment using 3D codes. The document describes a simulation of a 24-user OCDMA system using different parameters like BER (Bit Error Rate), Q-factor, and eye patterns with filters including Raised Cosine, Gaussian, Fabry Perot, Trapezoidal, and Lorentzian. The analysis found that the system using a Fabry Perot filter had the minimum distortion while maintaining a low BER of 6.81×e-20 for correctly decoded signals.
This document proposes a framework for critical success factors (CSFs) for knowledge management (KM) initiatives. It discusses the evolution of the CSF approach and reviews existing literature on CSFs for IT projects, project management, quality management, and KM. The proposed framework identifies CSF groups for the KM manager, environment, organization, KM initiative, and KM team, and suggests relationships between the different CSFs.
Study of Knowledge Management Articles:
Part 1: A Critical Review Of Knowledge Management As A Management Tool.
Part 2: The Use Of Tacit Knowledge Within Innovative Companies: Knowledge Management In Innovative Enterprises.
Part 3: Knowledge Management and Process Performance.
Part 4: Knowledge Outsourcing.
Hydraulics now a days is a very distinguished area which has lot of major challenges often came in its
progress due to the realistic changes affecting on applicable working fluid viz. Water. Most occasions,
Water can be easily available but in certain times it may be scarce also. The available water vary according
to its properties. It exists in normal conditions as well as salty or hardy due to deposits. Majority of Water
is contaminated with minerals, dust or dirt. Often pure water which may be acidic or alkaline can be used
for making discharges through the Turbines
The document summarizes a research article from the International Journal of Mechanical Engineering and Technology. The article reviews quality management systems in research and development organizations. It finds that existing research primarily focuses on implementing quality principles in R&D, with little analysis of effectiveness. The article then proposes using a balanced scorecard approach to measure R&D performance across financial, customer, internal process, and innovation perspectives aligned with organizational goals. This would help evaluate quality efforts and identify areas for future research on quality management in R&D organizations.
Critical analysis of Six Sigma implementationKamran Moosaa.docxannettsparrow
Critical analysis of Six Sigma implementation
Kamran Moosaa∗ and Ali Sajidb
aCEO—PIQC, Institute of Quality, Lahore, Pakistan; bInstitute of Business Management,
University of Engineering & Technology, Lahore, Pakistan
The Six Sigma programme has recently gained popularity throughout the world. There
are a number of claims of its successes as well as failures. Successful claims are mostly
supported in the literature with the popular case studies of Motorola, GE, and some
other American companies. Based on the popularity of these success stories, many
companies started implementation of this programme. Some did it successfully while
many failed to achieve the desired results. This paper explores and analyses the
critical success and failure factors of implementing Six Sigma in organisations based
on lessons drawn from real life practices and case studies, as well as available
literature. The paper also draws useful conclusions and recommendations for
strategists, CEO’s and quality managers on how to effectively implement Six Sigma.
Keywords: Six Sigma implementation; Six Sigma metric; Six Sigma structure; Six
Sigma methodology; total quality management (TQM); ISO 9000
Background
Total Quality Management (TQM) is a sub-discipline of management science which aims
to define, set, control and improve the effectiveness of an organisation within its con-
straints. It has been named and labelled by different nomenclatures in its evolution over
the last 60 years or so, such as quality control (QC), quality assurance (QA), total
quality control (TQC), company-wide quality control (CWQC), TQM, or quality manage-
ment systems (QMS). Since then, a paradigm shift in the core concept has occurred in the
field of TQM by expanding the process of measurement, control and improvement from
the testing/inspection departments to all departments in all types of firms, which may
be manufacturing or service. Having implemented TQM, it means that the organisation
is essentially using the philosophy of standardisation, customer satisfaction and continual
improvement. For this purpose, this field uses many tools, methods, standards or pro-
grammes continuously being evolved by top class practicing companies, practitioners,
or academicians. Six Sigma is the latest entry in this field.
Introduction
Six Sigma is an improvement methodology in the field of Total Quality Management
(TQM). It is defined as ‘a methodology for pursuing continuous improvement in customer
satisfaction and profit that goes beyond defect reduction and emphasizes business process
improvement in general’ (Breyfogle III, 2003). It aims for an error free business environ-
ment (Pyzdek, 2003). It was originally introduced in the US by Motorola in the late 1980s
ISSN 1478-3363 print/ISSN 1478-3371 online
# 2010 Taylor & Francis
DOI: 10.1080/14783363.2010.483100
http://www.informaworld.com
∗Corresponding author. Email: [email protected]
Total Quality Management
Vol. 21, No. 7, .
QUALITY MANAGEMENT SYSTEM IN R&D: A CRITICAL LITERATURE REVIEWIAEME Publication
This document discusses quality management systems in research and development organizations. It first reviews literature on implementing quality principles in R&D environments. The literature focuses on how to implement these systems but does little to analyze their effectiveness. Common quality practices discussed include top management commitment, workforce involvement, training, process-based approaches, teamwork, measurement, and client focus. The document then discusses the need for performance measurement in R&D organizations and proposes using a balanced scorecard approach. This would measure performance from customer, internal process, innovation/learning, and financial perspectives aligned with the organization's goals and strategy. Finally, challenges in defining R&D outputs and measuring performance are addressed.
A REVIEW ON THE CLASSIFICATION OF TOTAL QUALITY MANAGEMENTStacy Vasquez
This document provides a literature review and classification scheme for research on Total Quality Management (TQM). It identifies four main categories of TQM research: 1) Understanding of TQM, 2) Information Technology and TQM, 3) Global/country perspectives, and 4) Benchmarking. The review finds that TQM research has grown significantly in diverse areas. It analyzes selected research articles, identifies gaps, and provides a comprehensive reference list. The classification framework is intended to further TQM research by stimulating additional interest and providing guidance.
Term ProjectMGT 4478 Managing in a Global EnvironmentTroy.docxmehek4
Term Project
MGT 4478: Managing in a Global Environment
Troy University
Section Two; Socio-cultural Analysis:
Your organization has reviewed your country study and has decided to go with your recommendation for their initial international expansion. A complete a socio-cultural analysis needs to be completed to determine the entry strategy, financing, human resource needs, suppliers, marketing, pricing and distribution, and organizational structure.
Assignment Criteria:
Write a report (2 – 4 pages, font 12) outlining the socio-cultural factors and discuss any cross-cultural issues that will need to be considered, addressed and understood into for a successful international expansion. You need to use at least three outside sources to complete this assignment. PLEASE remember to cite all your sources; proper citation of your sources is a requirement for this course.
Please support all recommendations with sound reasoning and research.
Your report needs to include but not limited to:
· Demographic Trends
· Population growth
· Age structure & median age
· Life expectancy
· Literacy
· Cultural Analysis
· Language
· Customs and Norms
· Traditions
· Social Institutions
· Where does the country lie within Hofstede’s dimensions
· Family structure
· Religious structure
· Labor organizations
· Informal Trade Barriers
· Barriers that are created by social and cultural factors
· Communication styles
· Negotiating tactics
· Marketing concerns
· Ethical concerns
· Employment practices
· Human rights
· Business practices
The name of the course is Research Methodology (IT 460)
I have an assignment
I wrote a research paper and I proposed a potential methodology for the research. However, my instructor asked me to execute the proposed methodology. Otherwise he will give me 35/50.I need you to execute the methodology of the research paper.
Make up the data.
You can't pick any company of your choice
PLEASE read the methodology part very well.
The interviews will be organized with top managers, who are responsible for recruiting future leaders, in different government and privet sectors, such as Saudi airlines, NCB Alahli Bank Saudi, Saudi Electricity Company, Procter and Gamble Company and Sab Bank.
to make things clear, let me give the steps you follow to apply this methodology
1) Preparing questionnaire
2) Preparing variables for data Coding
3) Data Base Preparation in IBM SPSS Version 22
4) Data Cleaning
5) Data Analysis(Includes Descriptive, Measure of Correlation and Measure of Association)
6) Measure of Correlation (Using Pearson Product Moment as well Multiple Regression )
7) Measure of Association (Using Factor Analysis )
8) Writing Tables
9) Tabulation
10) Graphs
11) Interpretation and Report Writing
12) Miscellaneous (Formatting, Alignment etc)
Review any published research papers it has questionnaire plus data results that includes tables with explanation and analysis. That’s all what I need. I hope you got it what I need
I'm ...
The Six Sigma Approach for the Development of Accounting Information System P...Hendra Gunawan
The study investigates six sigma approach in manufacturing companies to prove its influence on the development of accounting information systems performance. Total of 80 respondent data from processed questionnaire consist of low management (64%), middle management (38%) and top management (7%). Statistically significant were found for application six sigma and development of accounting information systems performance. The result shows six sigma has significant effect to accounting information system performance. The findings show that companies implement six sigma at high altitudes. Six sigma has criteria such as support and commitment from top management, organizational culture, customer focus, and training. Criteria for support and commitment from top management and organizational culture are not proven to significantly influence the development of accounting information system performance.
This document provides an introduction to key concepts in quality assurance and engineering design for quality. It discusses total quality management (TQM) and quality management systems. The principles of TQM include being customer-focused, having total employee involvement, taking a process-centered approach, integrating systems, using strategic and systematic approaches, continual improvement, fact-based decision making, and effective communications. It also discusses the writings and contributions of quality leaders like Deming, Crosby, Feigenbaum, Ishikawa and Juran. Finally, it covers engineering design for quality and safety, including human factors engineering and ergonomics.
The effect of implementation of iso 9001 2008 qms organizationalIAEME Publication
This document summarizes a study that examined the effectiveness of implementing an ISO 9001:2008 quality management system (QMS) in a research and development establishment. The study analyzed the impact of the QMS implementation on key performance indicators like project performance, instrument management, human resources, user communication, and management performance. The results showed significant improvements across all the performance indicators after implementing the QMS. For example, management practices improved with better planning and resource use, project performance increased with less delays and failures, and user satisfaction enhanced with clearer requirements and feedback. Overall, the findings suggest that a QMS based on ISO 9001:2008 can help enhance the effectiveness of operations in a research organization.
The effect of implementation of iso 9001 2008 qms organizationalIAEME Publication
This document summarizes a study that examined the effectiveness of implementing an ISO 9001:2008 quality management system (QMS) in a research and development establishment. The study analyzed the impact of the QMS implementation on key performance indicators such as project performance, instrument management, human resources, user communication, and management performance. The results showed significant improvements across all the performance indicators after implementing the QMS. For example, project planning time increased by 20% while overrun time decreased. User satisfaction also increased substantially based on feedback received. The findings suggest that a QMS based on ISO 9001 can help enhance the effectiveness and performance of an R&D organization.
The effect of implementation of iso 9001 2008 qms on the organizational perfo...IAEME Publication
This document summarizes a study on the effect of implementing an ISO 9001:2008 quality management system (QMS) at a research and development establishment in India. The study assessed the impact of the QMS on key performance indicators like project performance, instrument management, human resources development, user communication, and management performance. The results showed that implementing the ISO 9001:2008 standard contributed significantly to enhancing the effectiveness of the organization as an R&D institution. This suggests that ISO 9001's generic quality management principles can be adapted successfully in non-manufacturing environments like research and development.
The effect of implementation of iso 9001 2008 qms organizational performanceIAEME Publication
This document summarizes a study that examined the effectiveness of implementing an ISO 9001:2008 quality management system (QMS) in a research and development establishment. The study analyzed the impact of the QMS implementation on key performance indicators such as project performance, instrument management, human resources, user communication, and management performance. The results showed significant improvements across all the performance indicators after implementing the QMS. For example, project planning time increased by 20% while overrun time decreased. User satisfaction also increased substantially based on feedback received. The findings suggest that a QMS based on ISO 9001 can help enhance the effectiveness and performance of an R&D organization.
This document discusses the concepts, evolution, and global acceptability of Total Quality Management (TQM). It provides definitions of TQM and outlines its key concepts, including continuous improvement, customer focus, and employee involvement. The evolution of TQM is described moving from quality control to a more strategic and culturally-driven approach. The document also summarizes the acceptance and implementation of TQM in various regions including Japan, the US, Europe, and developing economies.
International Journal of Engineering Research and Applications (IJERA) is an open access online peer reviewed international journal that publishes research and review articles in the fields of Computer Science, Neural Networks, Electrical Engineering, Software Engineering, Information Technology, Mechanical Engineering, Chemical Engineering, Plastic Engineering, Food Technology, Textile Engineering, Nano Technology & science, Power Electronics, Electronics & Communication Engineering, Computational mathematics, Image processing, Civil Engineering, Structural Engineering, Environmental Engineering, VLSI Testing & Low Power VLSI Design etc.
Quality management and performance a reviewiaemedu
This document reviews research on the relationship between quality management and organizational performance. It discusses total quality management (TQM) and the factors that influence its implementation, including issues for small and medium enterprises. The paper also examines how TQM affects organizational performance and circumstances where TQM efforts have failed. It identifies gaps in the literature around frameworks for evaluating TQM effectiveness, prioritizing critical success factors, comparative studies of TQM across supply chains, and the impact of TQM on organizational performance.
This document summarizes a research paper on quality management and performance. The paper reviews 120 other research papers on topics related to total quality management (TQM). Some key points:
1. TQM aims to continuously improve processes and management through techniques like statistical process control and employee involvement to increase customer satisfaction.
2. Factors that affect successful TQM implementation include leadership support, organizational culture, human resource management, customer orientation, and information technology.
3. TQM can positively impact organizational performance but may fail if not properly implemented due to factors like lack of management commitment or cultural barriers.
4. The paper identifies gaps in existing research on TQM that could be explored further, such as developing frameworks
A STUDY ON EFFECTIVE IMPLEMENTATION OF TQM AMONG THE EMPLOYEES AT ARINGAR AN...IAEME Publication
Quality of product/services has become probably the most important element to keep the customers happy on a continuous basis customer’s needs and wants to keep changing. To keep pace with the changing demands of customer’s organizations have to develop a quality culture. Further, product/ service quality directly depends on the human resource quality in any organization. Large number of organization world over embrace TQM to become competitive in the ever changing business environment TQM efforts bring about changes not only in product and process quality but also in human quality.
A State-Of-Art Review Of Total Quality Management Application In Service Sectorinventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Research Inventy : International Journal of Engineering and Science is published by the group of young academic and industrial researchers with 12 Issues per year. It is an online as well as print version open access journal that provides rapid publication (monthly) of articles in all areas of the subject such as: civil, mechanical, chemical, electronic and computer engineering as well as production and information technology. The Journal welcomes the submission of manuscripts that meet the general criteria of significance and scientific excellence. Papers will be published by rapid process within 20 days after acceptance and peer review process takes only 7 days. All articles published in Research Inventy will be peer-reviewed.
More about the high-maturity for business processes: Certain distilled practi...Dr. Mustafa Değerli
Değerli, M. and Özkan, S. (2013). More about the high-maturity for business processes: Certain distilled practical implications. 18th International Conference on Transformative Research in Science, Engineering, and Business Innovation (SDPS 2013) Proceedings, 119-124. ISSN: 1090-9389 - https://sdpsnet.org/sdps/documents/sdps- 2013/SDPS_2013_proceedings.pdf
Quantitative Research Modelling: Hard and Soft Criteria of Total Quality Serv...inventionjournals
The major intend of this research study is on hard and soft criteria of Total Quality Service (TQS) in ISO 9001 certified SME’s in TamilNadu. The nature of the research is exploratory method, and the sample size is 401 respondents from purposively selected ISO 9001 certified SME’s companies in TamilNadu with regard to the hard and soft criteria of TQS. First the analysis of the general profile of SME’s is given and data collection method used in the research is ―Questionnaire Method‖. Data has been analyzed by using SPSS 20.0 & Smart PLS 3.0. Findings, suggestions and conclusions were made by keeping an eye on the research objectives.
Submission Deadline: 30th September 2022
Acceptance Notification: Within Three Days’ time period
Online Publication: Within 24 Hrs. time Period
Expected Date of Dispatch of Printed Journal: 5th October 2022
MODELING AND ANALYSIS OF SURFACE ROUGHNESS AND WHITE LATER THICKNESS IN WIRE-...IAEME Publication
White layer thickness (WLT) formed and surface roughness in wire electric discharge turning (WEDT) of tungsten carbide composite has been made to model through response surface methodology (RSM). A Taguchi’s standard Design of experiments involving five input variables with three levels has been employed to establish a mathematical model between input parameters and responses. Percentage of cobalt content, spindle speed, Pulse on-time, wire feed and pulse off-time were changed during the experimental tests based on the Taguchi’s orthogonal array L27 (3^13). Analysis of variance (ANOVA) revealed that the mathematical models obtained can adequately describe performance within the parameters of the factors considered. There was a good agreement between the experimental and predicted values in this study.
A STUDY ON THE REASONS FOR TRANSGENDER TO BECOME ENTREPRENEURSIAEME Publication
The study explores the reasons for a transgender to become entrepreneurs. In this study transgender entrepreneur was taken as independent variable and reasons to become as dependent variable. Data were collected through a structured questionnaire containing a five point Likert Scale. The study examined the data of 30 transgender entrepreneurs in Salem Municipal Corporation of Tamil Nadu State, India. Simple Random sampling technique was used. Garrett Ranking Technique (Percentile Position, Mean Scores) was used as the analysis for the present study to identify the top 13 stimulus factors for establishment of trans entrepreneurial venture. Economic advancement of a nation is governed upon the upshot of a resolute entrepreneurial doings. The conception of entrepreneurship has stretched and materialized to the socially deflated uncharted sections of transgender community. Presently transgenders have smashed their stereotypes and are making recent headlines of achievements in various fields of our Indian society. The trans-community is gradually being observed in a new light and has been trying to achieve prospective growth in entrepreneurship. The findings of the research revealed that the optimistic changes are taking place to change affirmative societal outlook of the transgender for entrepreneurial ventureship. It also laid emphasis on other transgenders to renovate their traditional living. The paper also highlights that legislators, supervisory body should endorse an impartial canons and reforms in Tamil Nadu Transgender Welfare Board Association.
BROAD UNEXPOSED SKILLS OF TRANSGENDER ENTREPRENEURSIAEME Publication
Since ages gender difference is always a debatable theme whether caused by nature, evolution or environment. The birth of a transgender is dreadful not only for the child but also for their parents. The pain of living in the wrong physique and treated as second class victimized citizen is outrageous and fully harboured with vicious baseless negative scruples. For so long, social exclusion had perpetuated inequality and deprivation experiencing ingrained malign stigma and besieged victims of crime or violence across their life spans. They are pushed into the murky way of life with a source of eternal disgust, bereft sexual potency and perennial fear. Although they are highly visible but very little is known about them. The common public needs to comprehend the ravaged arrogance on these insensitive souls and assist in integrating them into the mainstream by offering equal opportunity, treat with humanity and respect their dignity. Entrepreneurship in the current age is endorsing the gender fairness movement. Unstable careers and economic inadequacy had inclined one of the gender variant people called Transgender to become entrepreneurs. These tiny budding entrepreneurs resulted in economic transition by means of employment, free from the clutches of stereotype jobs, raised standard of living and handful of financial empowerment. Besides all these inhibitions, they were able to witness a platform for skill set development that ignited them to enter into entrepreneurial domain. This paper epitomizes skill sets involved in trans-entrepreneurs of Thoothukudi Municipal Corporation of Tamil Nadu State and is a groundbreaking determination to sightsee various skills incorporated and the impact on entrepreneurship.
DETERMINANTS AFFECTING THE USER'S INTENTION TO USE MOBILE BANKING APPLICATIONSIAEME Publication
The banking and financial services industries are experiencing increased technology penetration. Among them, the banking industry has made technological advancements to better serve the general populace. The economy focused on transforming the banking sector's system into a cashless, paperless, and faceless one. The researcher wants to evaluate the user's intention for utilising a mobile banking application. The study also examines the variables affecting the user's behaviour intention when selecting specific applications for financial transactions. The researcher employed a well-structured questionnaire and a descriptive study methodology to gather the respondents' primary data utilising the snowball sampling technique. The study includes variables like performance expectations, effort expectations, social impact, enabling circumstances, and perceived risk. Each of the aforementioned variables has a major impact on how users utilise mobile banking applications. The outcome will assist the service provider in comprehending the user's history with mobile banking applications.
ANALYSE THE USER PREDILECTION ON GPAY AND PHONEPE FOR DIGITAL TRANSACTIONSIAEME Publication
Technology upgradation in banking sector took the economy to view that payment mode towards online transactions using mobile applications. This system enabled connectivity between banks, Merchant and user in a convenient mode. there are various applications used for online transactions such as Google pay, Paytm, freecharge, mobikiwi, oxygen, phonepe and so on and it also includes mobile banking applications. The study aimed at evaluating the predilection of the user in adopting digital transaction. The study is descriptive in nature. The researcher used random sample techniques to collect the data. The findings reveal that mobile applications differ with the quality of service rendered by Gpay and Phonepe. The researcher suggest the Phonepe application should focus on implementing the application should be user friendly interface and Gpay on motivating the users to feel the importance of request for money and modes of payments in the application.
VOICE BASED ATM FOR VISUALLY IMPAIRED USING ARDUINOIAEME Publication
The prototype of a voice-based ATM for visually impaired using Arduino is to help people who are blind. This uses RFID cards which contain users fingerprint encrypted on it and interacts with the users through voice commands. ATM operates when sensor detects the presence of one person in the cabin. After scanning the RFID card, it will ask to select the mode like –normal or blind. User can select the respective mode through voice input, if blind mode is selected the balance check or cash withdraw can be done through voice input. Normal mode procedure is same as the existing ATM.
IMPACT OF EMOTIONAL INTELLIGENCE ON HUMAN RESOURCE MANAGEMENT PRACTICES AMONG...IAEME Publication
There is increasing acceptability of emotional intelligence as a major factor in personality assessment and effective human resource management. Emotional intelligence as the ability to build capacity, empathize, co-operate, motivate and develop others cannot be divorced from both effective performance and human resource management systems. The human person is crucial in defining organizational leadership and fortunes in terms of challenges and opportunities and walking across both multinational and bilateral relationships. The growing complexity of the business world requires a great deal of self-confidence, integrity, communication, conflict and diversity management to keep the global enterprise within the paths of productivity and sustainability. Using the exploratory research design and 255 participants the result of this original study indicates strong positive correlation between emotional intelligence and effective human resource management. The paper offers suggestions on further studies between emotional intelligence and human capital development and recommends for conflict management as an integral part of effective human resource management.
VISUALISING AGING PARENTS & THEIR CLOSE CARERS LIFE JOURNEY IN AGING ECONOMYIAEME Publication
Our life journey, in general, is closely defined by the way we understand the meaning of why we coexist and deal with its challenges. As we develop the "inspiration economy", we could say that nearly all of the challenges we have faced are opportunities that help us to discover the rest of our journey. In this note paper, we explore how being faced with the opportunity of being a close carer for an aging parent with dementia brought intangible discoveries that changed our insight of the meaning of the rest of our life journey.
A STUDY ON THE IMPACT OF ORGANIZATIONAL CULTURE ON THE EFFECTIVENESS OF PERFO...IAEME Publication
The main objective of this study is to analyze the impact of aspects of Organizational Culture on the Effectiveness of the Performance Management System (PMS) in the Health Care Organization at Thanjavur. Organizational Culture and PMS play a crucial role in present-day organizations in achieving their objectives. PMS needs employees’ cooperation to achieve its intended objectives. Employees' cooperation depends upon the organization’s culture. The present study uses exploratory research to examine the relationship between the Organization's culture and the Effectiveness of the Performance Management System. The study uses a Structured Questionnaire to collect the primary data. For this study, Thirty-six non-clinical employees were selected from twelve randomly selected Health Care organizations at Thanjavur. Thirty-two fully completed questionnaires were received.
Living in 21st century in itself reminds all of us the necessity of police and its administration. As more and more we are entering into the modern society and culture, the more we require the services of the so called ‘Khaki Worthy’ men i.e., the police personnel. Whether we talk of Indian police or the other nation’s police, they all have the same recognition as they have in India. But as already mentioned, their services and requirements are different after the like 26th November, 2008 incidents, where they without saving their own lives has sacrificed themselves without any hitch and without caring about their respective family members and wards. In other words, they are like our heroes and mentors who can guide us from the darkness of fear, militancy, corruption and other dark sides of life and so on. Now the question arises, if Gandhi would have been alive today, what would have been his reaction/opinion to the police and its functioning? Would he have some thing different in his mind now what he had been in his mind before the partition or would he be going to start some Satyagraha in the form of some improvement in the functioning of the police administration? Really these questions or rather night mares can come to any one’s mind, when there is too much confusion is prevailing in our minds, when there is too much corruption in the society and when the polices working is also in the questioning because of one or the other case throughout the India. It is matter of great concern that we have to thing over our administration and our practical approach because the police personals are also like us, they are part and parcel of our society and among one of us, so why we all are pin pointing towards them.
A STUDY ON TALENT MANAGEMENT AND ITS IMPACT ON EMPLOYEE RETENTION IN SELECTED...IAEME Publication
The goal of this study was to see how talent management affected employee retention in the selected IT organizations in Chennai. The fundamental issue was the difficulty to attract, hire, and retain talented personnel who perform well and the gap between supply and demand of talent acquisition and retaining them within the firms. The study's main goals were to determine the impact of talent management on employee retention in IT companies in Chennai, investigate talent management strategies that IT companies could use to improve talent acquisition, performance management, career planning and formulate retention strategies that the IT firms could use. The respondents were given a structured close-ended questionnaire with the 5 Point Likert Scale as part of the study's quantitative research design. The target population consisted of 289 IT professionals. The questionnaires were distributed and collected by the researcher directly. The Statistical Package for Social Sciences (SPSS) was used to collect and analyse the questionnaire responses. Hypotheses that were formulated for the various areas of the study were tested using a variety of statistical tests. The key findings of the study suggested that talent management had an impact on employee retention. The studies also found that there is a clear link between the implementation of talent management and retention measures. Management should provide enough training and development for employees, clarify job responsibilities, provide adequate remuneration packages, and recognise employees for exceptional performance.
ATTRITION IN THE IT INDUSTRY DURING COVID-19 PANDEMIC: LINKING EMOTIONAL INTE...IAEME Publication
Globally, Millions of dollars were spent by the organizations for employing skilled Information Technology (IT) professionals. It is costly to replace unskilled employees with IT professionals possessing technical skills and competencies that aid in interconnecting the business processes. The organization’s employment tactics were forced to alter by globalization along with technological innovations as they consistently diminish to remain lean, outsource to concentrate on core competencies along with restructuring/reallocate personnel to gather efficiency. As other jobs, organizations or professions have become reasonably more appropriate in a shifting employment landscape, the above alterations trigger both involuntary as well as voluntary turnover. The employee view on jobs is also afflicted by the COVID-19 pandemic along with the employee-driven labour market. So, having effective strategies is necessary to tackle the withdrawal rate of employees. By associating Emotional Intelligence (EI) along with Talent Management (TM) in the IT industry, the rise in attrition rate was analyzed in this study. Only 303 respondents were collected out of 350 participants to whom questionnaires were distributed. From the employees of IT organizations located in Bangalore (India), the data were congregated. A simple random sampling methodology was employed to congregate data as of the respondents. Generating the hypothesis along with testing is eventuated. The effect of EI and TM along with regression analysis between TM and EI was analyzed. The outcomes indicated that employee and Organizational Performance (OP) were elevated by effective EI along with TM.
INFLUENCE OF TALENT MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE A STUD...IAEME Publication
By implementing talent management strategy, organizations would have the option to retain their skilled professionals while additionally working on their overall performance. It is the course of appropriately utilizing the ideal individuals, setting them up for future top positions, exploring and dealing with their performance, and holding them back from leaving the organization. It is employee performance that determines the success of every organization. The firm quickly obtains an upper hand over its rivals in the event that its employees having particular skills that cannot be duplicated by the competitors. Thus, firms are centred on creating successful talent management practices and processes to deal with the unique human resources. Firms are additionally endeavouring to keep their top/key staff since on the off chance that they leave; the whole store of information leaves the firm's hands. The study's objective was to determine the impact of talent management on organizational performance among the selected IT organizations in Chennai. The study recommends that talent management limitedly affects performance. On the off chance that this talent is appropriately management and implemented properly, organizations might benefit as much as possible from their maintained assets to support development and productivity, both monetarily and non-monetarily.
A STUDY OF VARIOUS TYPES OF LOANS OF SELECTED PUBLIC AND PRIVATE SECTOR BANKS...IAEME Publication
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EXPERIMENTAL STUDY OF MECHANICAL AND TRIBOLOGICAL RELATION OF NYLON/BaSO4 POL...IAEME Publication
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The majority of the population in India lives in villages. The village is the back bone of the country. Village or rural industries play an important role in the national economy, particularly in the rural development. Developing the rural economy is one of the key indicators towards a country’s success. Whether it be the need to look after the welfare of the farmers or invest in rural infrastructure, Governments have to ensure that rural development isn’t compromised. The economic development of our country largely depends on the progress of rural areas and the standard of living of rural masses. Village or rural industries play an important role in the national economy, particularly in the rural development. Rural entrepreneurship is based on stimulating local entrepreneurial talent and the subsequent growth of indigenous enterprises. It recognizes opportunity in the rural areas and accelerates a unique blend of resources either inside or outside of agriculture. Rural entrepreneurship brings an economic value to the rural sector by creating new methods of production, new markets, new products and generate employment opportunities thereby ensuring continuous rural development. Social Entrepreneurship has the direct and primary objective of serving the society along with the earning profits. So, social entrepreneurship is different from the economic entrepreneurship as its basic objective is not to earn profits but for providing innovative solutions to meet the society needs which are not taken care by majority of the entrepreneurs as they are in the business for profit making as a sole objective. So, the Social Entrepreneurs have the huge growth potential particularly in the developing countries like India where we have huge societal disparities in terms of the financial positions of the population. Still 22 percent of the Indian population is below the poverty line and also there is disparity among the rural & urban population in terms of families living under BPL. 25.7 percent of the rural population & 13.7 percent of the urban population is under BPL which clearly shows the disparity of the poor people in the rural and urban areas. The need to develop social entrepreneurship in agriculture is dictated by a large number of social problems. Such problems include low living standards, unemployment, and social tension. The reasons that led to the emergence of the practice of social entrepreneurship are the above factors. The research problem lays upon disclosing the importance of role of social entrepreneurship in rural development of India. The paper the tendencies of social entrepreneurship in India, to present successful examples of such business for providing recommendations how to improve situation in rural areas in terms of social entrepreneurship development. Indian government has made some steps towards development of social enterprises, social entrepreneurship, and social in- novation, but a lot remains to be improved.
OPTIMAL RECONFIGURATION OF POWER DISTRIBUTION RADIAL NETWORK USING HYBRID MET...IAEME Publication
Distribution system is a critical link between the electric power distributor and the consumers. Most of the distribution networks commonly used by the electric utility is the radial distribution network. However in this type of network, it has technical issues such as enormous power losses which affect the quality of the supply. Nowadays, the introduction of Distributed Generation (DG) units in the system help improve and support the voltage profile of the network as well as the performance of the system components through power loss mitigation. In this study network reconfiguration was done using two meta-heuristic algorithms Particle Swarm Optimization and Gravitational Search Algorithm (PSO-GSA) to enhance power quality and voltage profile in the system when simultaneously applied with the DG units. Backward/Forward Sweep Method was used in the load flow analysis and simulated using the MATLAB program. Five cases were considered in the Reconfiguration based on the contribution of DG units. The proposed method was tested using IEEE 33 bus system. Based on the results, there was a voltage profile improvement in the system from 0.9038 p.u. to 0.9594 p.u.. The integration of DG in the network also reduced power losses from 210.98 kW to 69.3963 kW. Simulated results are drawn to show the performance of each case.
APPLICATION OF FRUGAL APPROACH FOR PRODUCTIVITY IMPROVEMENT - A CASE STUDY OF...IAEME Publication
Manufacturing industries have witnessed an outburst in productivity. For productivity improvement manufacturing industries are taking various initiatives by using lean tools and techniques. However, in different manufacturing industries, frugal approach is applied in product design and services as a tool for improvement. Frugal approach contributed to prove less is more and seems indirectly contributing to improve productivity. Hence, there is need to understand status of frugal approach application in manufacturing industries. All manufacturing industries are trying hard and putting continuous efforts for competitive existence. For productivity improvements, manufacturing industries are coming up with different effective and efficient solutions in manufacturing processes and operations. To overcome current challenges, manufacturing industries have started using frugal approach in product design and services. For this study, methodology adopted with both primary and secondary sources of data. For primary source interview and observation technique is used and for secondary source review has done based on available literatures in website, printed magazines, manual etc. An attempt has made for understanding application of frugal approach with the study of manufacturing industry project. Manufacturing industry selected for this project study is Mahindra and Mahindra Ltd. This paper will help researcher to find the connections between the two concepts productivity improvement and frugal approach. This paper will help to understand significance of frugal approach for productivity improvement in manufacturing industry. This will also help to understand current scenario of frugal approach in manufacturing industry. In manufacturing industries various process are involved to deliver the final product. In the process of converting input in to output through manufacturing process productivity plays very critical role. Hence this study will help to evolve status of frugal approach in productivity improvement programme. The notion of frugal can be viewed as an approach towards productivity improvement in manufacturing industries.
A MULTIPLE – CHANNEL QUEUING MODELS ON FUZZY ENVIRONMENTIAEME Publication
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BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
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DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
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- Verstehen des DLAU-Tools und wie man es am besten nutzt
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- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
2. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
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organization. This requires defining and implementing several factors (identified as critical
factors in this paper).
Many companies are frustrated in their effort to improve quality through TQM
because these companies have exclusively focused on financial measures instead of quality
measures. Other studies, in the recent past also observed the failure of TQM. These failures
are due to the too much- too soon effort without proper foundation and focus. Manufacturing
firms, therefore, need to understand the TQM CSFs for the successful implementation of
TQM. Therefore, there is a pressing need to establish TQM CSFs for manufacturing firms.
This paper examines the TQM frameworks developed by scholars and businesses and
develops the TQM CSFs for manufacturing firms.
1.1 Understanding Total Quality Management (TQM)
Total Quality Management has many definitions. Gurus of the total quality
management discipline like Deming, Juran, Crosby, Ishikawa and Feigenbaum defined the
concept in different ways but still the essence and spirit remained the same. According to
Deming, quality is a continuous quality improvement process towards predictable degree of
uniformity and dependability. Deming also identified 14 principles of quality management to
improve productivity and performance of the organization. Juran defined quality as “fitness
for use.” According to him, every person in the organization must be involved in the effort to
make products or services that are fit for use. Crosby defines quality as conformance to
requirements. His focus has been on zero defects and doing it right the first time. Ishikawa
also emphasized importance of total quality control to improve organizational performance.
According to him quality does not only mean the quality of product, but also of after
sales service, quality of management, the company itself and the human life. Feigenbaum
defined total quality as a continuous work processes, starting with customer requirements and
ending with customer’s satisfaction.
Definitions of quality have changed with the passage of time with changing
customer’s needs and requirements. But the essence has more or less been to develop an
approach to problem solving, conformation to standards for customer satisfaction. With
management functions getting complex, approaches to managing quality in functional areas
are becoming difficult. Organizations, which have successfully use TQM principles, have
customer and quality embedded in their corporate strategy. Any organization is a system of
interrelated units. For TQM to succeed, all of the components within the organization must be
collectively involved. Initially, organizations implemented TQM in the hope that
improvement in the shop-floor activities would solve all existing productivity and quality
problems.
Later, they have realized that TQM is much more than just shop-floor improvements.
The definitions of quality incorporate factors like top management commitment, leadership,
team work, training and development, rewards and recognition, involvement and
empowerment of employees etc. These critical factors are the foundation for transformational
orientation to create a sustainable improvement culture for competitive advantage on a
continuous basis.
According to Selladurai Raj, TQM interventions or activities must be guided by four
change principles, namely work processes, variability, analysis, and continuous improvement.
Product design and production processes must be improved; variance must be controlled to
ensure high quality; data must be systematically collected and analyzed in a problem-solving
cycle; and commitment made to continuous learning by the employees about their work.
3. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
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2.0 SELECTION AND ANALYSIS OF TQM FRAMEWORKS
An extensive literature survey has been carried out to select TQM frameworks for this
study. The relevant literature has revealed that different countries have adopted similar TQM
frameworks in the form of quality awards with a different title. Today, there are more than a
hundred quality awards existing in different countries. However, all these quality awards are
basically derived from three basic and prestigious awards: the Malcolm Baldrige National
Quality Award (MBNQA), the European Quality Award (EQA) and the Deming Prize. This
study, therefore, includes only these three basic awards as TQM frameworks along with other
frameworks developed by scholars. Furthermore, through the study of TQM literature, eleven
TQM frameworks developed by researchers have been selected. In total, fourteen important
TQM frameworks viz. Deming prize, MBNQA, EQA, Saraph et al., Oakland, Flynn et al.,
Babbar and Aspelin, Ahire et al., Black and Porter, Pheng and Teo, Ang et al., Zhang et al.,
Nwabueze and Thiagarajan et al., were chosen from the TQM literature for the purpose of
establishing TQM CSFs for the construction industry. A detailed analysis of the frameworks
with respect to CSFs is carried out and presented in Table 1 Based on the frequency analysis,
the CSFs are prioritised as shown in Table 2.
Table 1: List of CSFs as recommended by various authors
Source: Wali, Deshmukh and Gupta, 2003
Table 1: Analysis of TQM Frameworks
Juran Ishikawa Crosby Feigen- Deming Garvin Saraph Lu & Porter Motwani Powel Black Total
1974 1976 1979 Baum 1986 1987 et. al. Sohal &Parker et. al. 1995 &
1983 1989 1993 1993 Porter
1995
1 x x x x x x x x x x x x 12
2 x x x x x x x x x x 10
3 x x x x x x x x x x 10
4 x x x x x x x x x x 10
5 x x x x x x x x x x 10
6 x x x x x x x x 8
7 x x x x x x x 7
8 x x x x x x x 7
9 x x x x x x x 7
10 x x x x 4
11 x x x 3
12 x x x 3
13 x x x 3
14 x x 2
15 x 1
16 x 1
4. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
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*Note: 1 - Top management commitment; 2 - Strategic quality management;
3 - Process quality management; 4 management; 5 - Education and Training;
6 - Supplier quality management; 7 - Customer satisfaction; 8 - Emplo and involvement;
9 - Business results; 10 - Information and Analysis; 11 - Benchmarking;
12 - Resources; 13 - I environment; 14 - Statistical process control; 15 - Culture.
Table 2: Most commonly extracted factors across the 76 studies and the 23 countries
Source: Sila and Ebrahimpour, 2003
Prioritisation of CSFs
Sr.
No.
Critical Success Factors No. of studies
in which the
factor was
No. of country
categories in
which the
factor is present
1 Top management
commitment and
Leadership
67 23
2 Customer focus 53 21
3 Information and analysis 53 17
4 Training 50 19
5 Supplier management 47 17
6 Strategic Planning 38 16
7 Employee Involvement 32 18
8 Human
Resource
Management
26 16
9 Process management 26 13
10 Teamwork 22 9
11 Product
&
Service
Design
21 11
12 Process Control 21 8
13 Benchmarking 16 12
14 Continuous improvement 16 10
15 Employee empowerment 16 6
16 Quality assurance 15 12
17 Social responsibility 10 9
18 Employee satisfaction 9 6
5. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
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Table 3: Broad categories for the Deming Application Prize
Source: Total Quality: Management, Organization & Strategy (1999), Evans & Dean
The basic concerns & issues for the Deming Prize is given in Table 3 as below:
1. Policy
2. Organization and its Management
3. Education and Dissemination
4. Collection, Dissemination and use of Information on Quality
5. Analysis of Data
6. Standardization
7. Control
8. Quality assurance
9. Results
10. Planning for the future
In an attempt to establish empirically validated factors that influence successful
implementation of TQM, Black and Porter (1996) have identified ten factors which affect
successful implementation of TQM. They are:
(i) Corporate quality culture
(ii) Strategic quality management
(iii) Quality improvement measurement system
(iv) People and customer management
(v) Operational quality planning
(vi) External interface management
(vii) Supplier’s partnerships
(viii) Teamwork structures
(ix) Customer satisfaction orientation
(x) Communication of improvement information
An early exploratory attempt to arrive at CSF in the Indian context was made by
Motwani, Mahmoud and Rice (1994) wherein they arrived at nine critical factors for effective
management of quality in Indian manufacturing industry. As the TQM literature in India
moved from introductory level discussion on TQM (Lakhe & Mohanty 1994) to more robust
research work, the emphasis also shifted from a mere duplicating of western models of
quality to trying to develop indigenous models. Wali, Deshmukh and Gupta (2003) made a
review of various critical success factors which different authors including the founding
6. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
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fathers of TQM like Deming, Juran, Ishikawa, Crosby, Feigenbaum, and Garvin had
recommended. Wali, Deshmukh and Gupta started from the early work of identification of
the critical success factors (CSF) by Saraph, Benson and Schroeder (1989) to the more recent
one by Ahire, Golhar and Waller (1996). From there, they attempted to identify the critical
success factors (CSF) for adoption of TQM in the Indian context. Their study claims that
these, CSFs are derived based on actual practices followed by Indian organizations and it was
based on a statistically validated instrument and factor analysis. It was not based on
constructing a priori set of pre-defined CSFs and then matching it with actual practice
(Wali, Deshmukh & Gupta 2003, p. 12). The study by Wali, Deshmukh and Gupta (2003) is
perhaps the first comprehensive empirical study of quality practices in the Indian context.
Thus it is worthwhile to look in detail at the twelve factors identified by them. They are listed
below in decreasing order of importance.
3.0 ESTABLISHMENT OF CRITICAL SUCCESS FACTORS
The frequency analysis shown in Tables 1. and 2. revealed that 13 out of the 14
frameworks have three CSFs in common: process management, education and training, and
customer satisfaction. The analysis further revealed that 11 out of the 14 frameworks have
four CSFs in common, viz., top management commitment, supplier quality management,
employee empowerment and involvement and information and analysis. The strategic quality
management and design quality management CSFs have their presence in nine and eight
frameworks respectively. Quality culture, CSF, however, occurs only in the Black and Porter
framework (Black and Porter, 1996). However there is ample evidence from the literature on
the culture and success of quality initiatives. For instance, these researchers, Ahire and
Ravichandran (2001), Ambroz (2004), Butch and Rivers (2001), Chan and Tse (2003),
Jabnoun and Anwar (2002), Jenner et al. (1998), Laszlo (1998), Lewis (1996), Manley
(1998), Perry (1997), Roney (1997), Sinclair and Collins (1994), Waldman and
Gopalakrishnan (1996), and Youssef and Zairi (1995) have all emphasised the importance of
organizational culture for the implementation of quality initiatives in their studies. Culture is
more powerful than anything else in the organization. Culture, ``how we do things around
here in order to succeed,'' is an organization's way of behaving, identity, pattern of dynamic
relationships, ``reality,'' or genetic code (Schneider, 1994). It has everything to do with
implementation and how success is actually achieved. No management idea, no matter how
good, will work in practice if it does not fit the culture. Therefore, quality culture is
considered as one of the important CSFs of TQM.
Thus, the examination of TQM frameworks has revealed that not all the frameworks
are comprehensive, but in many respects these frameworks complement one another.
Therefore, a blending salient feature of these frameworks is the best approach for the
establishment of critical factors for construction quality management.
Therefore, the following ten CSFs have emerged out of the above analysis:
1. Top management commitment
2. Quality culture
3. Strategic quality management
7. International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 1, January- February (2013)
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4. Design quality management
5. Process management
6. Supplier quality management
7. Education and training
8. Empowerment and involvement
9. Information and analysis
10. Customer satisfaction.
(i) Leadership, Creativity and quality strategy: Successful quality performance requires that
the leadership is dedicated to quality. It must also provide initiative and resource support. It
must enable creativity to be nurtured and accordingly chalk out the strategy. Given the
importance of leadership, it is not surprising to find that, in all quality awards, leadership
issues are placed at the top of the list of criteria. Such leadership will drive quality strategy in
an organisation and nurture creativity.
(ii) Worker – Manager interaction: This means that healthy interaction between worker and
manager is important from quality point of view. The manager provides the direction for
improvement and accordingly, workers are motivated to take initiative. In case of any
difficulty, the worker interacts with the manager to improve the situation.
(iii) Results and Recognition: Crosby (1979) considers recognition as one of the most
important steps of the quality improvement process. The organisation should reward their
employees for their contribution to quality. There should be a quick recognition system for
outstanding performance by the employees. These rewards may not be purely financial.
(iv) Work culture: The work culture must be very conducive. There should be an active
interaction amongst the peers and support from supervisors. The critical importance of the
employee’s involvement in the quality process of an organisation should be based on the
belief that the best process innovation idea comes from the people actually doing the job.
(v) Information and Data management: Information is the critical enabler of TQM. This
factor emphasises that the key processes are regulary measured and quantified. There should
be focus on benchmarking which provides a stimilus for improvement. The facts and
information should be made available to all. This is mainly relevant for managing quality
costs.
(vi) Customer Focus: Quality should be customer driven. …. Employees should be well
aware of the concept of internal and external customers. They should care about meeting and
exceeding the customer expectations. There must be a focus on customer feedback and
accordingly the process should be driven.
(vii) Value and ethics: It is important for the people in an organisation to live up to the
highest ethical standards. There should be perception of fair treatment to all. The organization
must be guided by the value and ethical standards.
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(viii) Communication across the organization: Effective communication channels must
exist in the organization between various work units. With the help of information
technology, communication can be made effective. Effective communication is vital in
aligning the workforce towards corporate expectations.
(ix) Team working: According to Crosby (1979), team work is a critical element of TQM.
Teamwork delivers synergistic enhancement of quality efforts. Employees must demonstrate
cooperative behaviour and positive attitude towards working in a team.
(x) Congenial inter – personal relations: The atmposphere in the organisation must be highly
congenial to promote active interaction. There must be mutual respect and faith among
employees.
(xi) Delegation and empowerment: In a TQM setting, both delegation and empowerment are
required. People must share responsibility for the success or failure of their work.
(xii) Process improvement: Employees must identify opportunities for continuous
improvement. If employee involvement is key to the attainment of customer satisfaction,
managing the process is key to engaging an organisation’s employees to take responsibilities
for what they are doing in relation to satisfying the customers.
4.0 CONCLUSION
The analysis of fourteen of the most prominent TQM frameworks has revealed that
out of fifteen CSFs, nine CSFs, are common in most of the frameworks. The analysis further
pointed out that none of the frameworks are comprehensive. Apart from the Black and Porter
framework, quality culture CSF does not exist in other frameworks even though there is
ample evidence in the literature on the culture and success of quality initiatives. Using the
nine common CSFs and the quality culture CSF, ten TQM CSFs are proposed for
construction firms, namely, top management commitment, quality culture, strategic quality
management, design quality management, process management, supplier quality
management, education and training, empowerment and involvement, information and
analysis, and customer satisfaction. These CSFs presented act as a guide for construction
organizations contemplating a TQM initiative.
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