Smartlink Network Systems Ltd is one of India's leading networking companies offering integrated solutions including manufacturing, sales, marketing, and service support. It has over two decades of experience and a nationwide reach through distributors and partners. Digicare is Smartlink's service division providing repair, return material authorization, and contact center support through a network of over 60 service locations across India with facilities for motherboard and other product repairs.

1. Corporate Presentation
By
Sabu Chandran
Networking is in our DNA

2. The Smart Advantage
Over two
decades of
Pioneers in
experience in
bringing IT
Manufacturing,
Networking to
Sales &
India Excellent Service
First company to Marketing in the
& Support
start local IT Industry
network across
manufacturing India
of IT Networking A company
Products in India known for its
honesty, ethics,
integrity &
Strong Pan-India
Respected by all
Network of
its peers in the
Regional &
Industry
National
Distributors

3. About Smartlink Networks Systems Ltd
Smartlink Network Systems Ltd, is one of
India’s leading networking companies
offering an integrated value proposition
that includes design and development,
manufacturing, sales and marketing, and
service and support.
The Company has a robust product
portfolio and a nationwide reach through
its network of national and regional distributors, resellers and system integrators.

5. Digicare Objective
To offer customized service solutions to our Customers
through technically skilled resources, quality processes and
state-of-the-art infrastructure and be a preferred Partner for
all their service needs.
Vision
To provide effective & efficient services in Repairs, RMA
and Contact Center Solutions for our Customers through
the dedicated team of Digicare.
Mission
To offer best Customer Experience through
 Focus on Customized service solutions
 Strict adherence to SLA
 Continuous expansion of service reach to manage Customer’s increasing
service needs

6. Digicare – Core Business Strength
• Pan India Reach
• Capability to repair upto BGA Level
Service • Refurbishing and Remanufacturing
• Best in standard quality processes
• Reverse Logistics
• Motherboards and VGA Cards
• Networking products – Router, Switches, Modem,
Firewall,
Products Print Server, Wireless & etc.,
• Surveillance Products
• Notebook and PDA Phones
• Storage products
• LCD Monitor, Multi function devices.
• Walk-in Service Centre's in major IT Markets
• Coverage of 60+ Locations
Facilities • BGA Repair Facility in 12 locations
• In-house import clearing capabilities at 6 cities
• Contact Center capabilities for Remote Technical Support
• Online CRM Integrated to Oracle ERP
with SMS and email alerts, online Status.

7. Our Journey
1995 2004 2007
D-Link RMA Operation Digicare Brand Motherboards,
Internal Support team Multi vender PAN VGA Cards
India Support Notebook
Motherboards, Notebook, ODM Service Launched
Monitors, Mobiles, Motherboards and
Thin Clients Thin Clients
2003
2006

8. Our Journey
2009 2010
2010
Collection centre RMA Service
Multi location contract Launch to Storage Products
Motherboards Extend Digicare
Notebook Coverage to 40+ Cities
RMA Service RMA Service
Mother Boards Networking Products
Thin Clients
2010 2010

9. Our Journey
2011
RMA Service
Networking Products
Intel PSS Support Pan India 2012
Mother boards, Processors
Server Boards.
RMA Service
Digilite Motherboards. Monitors

10. Integrated Service Support

11. Valued Customers
Motherboards
Networking
Products Storage
ODM
Notebook
Motherboard
Products
RMA Support

12. Our Strengths
Manufacturing Sales, Marketing & Distribution
Manufacturing facilities at Goa –
DIGISOL Converged Communication Solutions
4 State-of-the-art Plants
DIGILITE Motherboards
Self/Contract/EMS/OEM/ODM
DIGICARE Integrated Support & Service More than 2 decades of Experience
RMA- 64 Locations Pan-India In the IT networking field
DSD – Direct Service Support Excellent Network developed over
DTAC – 24x7 Technical Assistance the years

13. Unique Strength
22 42 4 2
DIGICARE Partner Regional Central
own collection Service Ware-
Facility center Hubs houses
 Coverage : Pan India Presence 62+ locations
 Accessibility: Walk In Centers close to IT
Market Place.
 Neutral Service Provider : Supporting 14
brands.
 Specialization in motherboard repair & return
support
 15 ROHs BGA Machine in 11 Locations:
offering repair & return service
 412+ trained manpower: delivering
performing Ops
 Regional Managers guided by Central team to
ensure faster resolution of the issue or
process ramp.
 Up to L4 repair skills for Mother board and
Networking products.
 Supported by DTAC and Factory.
 Tie up 15+ couriers to ensure last mile courier
service

14. Digicare Presence PAN India
DIGICARE Own Centre DIGICARE Collection Centre DIGICARE Collection Centre
1. Bangalore 1. Surat 22. Madurai
2. Bangalore – Electronic City 2. Baroda 23. Kottayam
3. Chennai 3. Nagpur 24. Trivandrum
4. Goa 4. Jammu 25. Varanasi
5. Kolkata – RMA 5. Raipur 26. Trissur
6. Kolkata – RSH 6. Jamshedpur 27. Calicut
7. Mumbai – Santacruz (E) 7. Patna 28. Dehradun
8. Mumbai – Lamington Rd 1 8. Hubli 29. Belgaum
9. Mumbai – Lamington Rd 2 9. Ludhiana 30. Bellary
10. Mumbai – Mahape 10. Ranchi 31. Kolhapur
11. New Delhi – Nehru Place 11. Amritsar 32. Bijapur
12. New Delhi – Okhla 12. Rajkot 33. Devanagere
13. New Delhi – Southex 13. Siliguri 34. Aurangabad
14. Secunderabad 14. Magalore 35. Udaipur
15. Ahmedabad 15. Mysore 36. Dombivali
16. Pune 16. Nashik 37. Thane
17. Cochin 17. Kanpur 38. Bhopal
18. Indore 18. Coimbatore 39. Kannur
19. Bhubaneshwar 19. Vishakapattanam 40. Pondicherry
20. Guwahati 20. Vijayawada 41. Gurgaon
21. Jaipur 21. Agra
22. Lucknow
23. Chandigarh
Centers marked in red have stock storage facility

15. Digicare Service Coverage
Service Location TAT Commitment
Metro DIGICARE Locations 3 BD
Non Metro DIGICARE Locations 5 ~ 7 BD
DIGICARE Collection Centre 7 ~ 10 BD
Pick-up and Delivery to Any 7 ~10 BD
Remote Location
BD - Business Day

16. Digicare Support Model
RMA Centers Delhi RMA Centers
Pune / Indore Service Hub Jaipur / Lucknow
Ahmedabad North Region Chandigarh
Mumbai GOA Kolkatta
Service Hub Centralized Service Hub
West Region Service Hub East Region
RMA Centers Bangalore RMA Centers
Chennai / Cochin Service Hub Bhubaneswar,
Seconderabad South Region Guwahati,
GOA – Level IV Repairs, Service Hubs – Level I, II & III Repairs, RMA Centers – Level I & II

17. Repair and Testing Tools
BGA Rework & Reballing Stations
ESD SMD Rework Station
ESD Soldering Iron/Station
Digital /Analog Oscilloscope
Test Jigs. Loop Backs
Post Card, Bios Emulator
Antistatic Table Top, Wrist Band
MARTIN Reballing
Temp. Controlled Oven station
Humidity Chambers
X- Ray Machine
Hot Pot DIP Socket Removers
Bar Code Scanner, Printer
DC Power Supply
EPROM Programmer - SPI Tool

18. BGA Machines Status
Present Status
Location Machine 1 Machine 2
Ahmadabad Fonton 935
Bangalore Martin (ROHS) ZM-R5880G
Chandigarh Fonton 935
Chennai ZM-R5880G(ROHS)
Lucknow ZM-R5880G
Delhi – South-ex Martin (ROHS) Fonton 935
Delhi - Nehru place ZM-R5880G(ROHS)
Goa Martin (ROHS) ZM-R5880G
Kolkata Martin (ROHS)
Mumbai - Lamington Road ZM-R5880G(ROHS)
Mumbai - Kalina Martin (ROHS) ZM-R5880G
Secunderabad Fonton 935
Total 16 Machines

19. Service Process
Disti/Reseller/SI
Customer
RMA Registration Unique Call ID/Gin NO#
Inward Entry ACK - Mail
Inward CID- Status to Customer
QC
RMA to Hubs Repair Section Rework
Next Level Repairs Level I, II BGA/SMD Station
Final
QC Ready Info Mail to Customer
RMA Re-export
Vender
Return to Customer
Dispatch Update Mail
Update in Buffer Stock

20. Present RMA System
• Fully Automated Online System to Execute Warranty and Post
Warranty Services to Customer.
• Online Centralized Data Base to Control and Monitor RMA Functions.
• Facility to Register online Complaints and View Product Status on the
Web by typing Serial no.
• All Distributors and Collection centre are given access to System for
RMA Support.
• Online Billing and Payment Collections.
• Tracking the Inventory of Buffer & Spares.
• Failures analysis and Product performance.
• Warranty Tracking and Maintaining Customer Product Service History.
• Online Status by Email and SMS.

21. Integrated CRM Solution

22. Infrastructure Glimpse

23. About D-TAC Services
1800-209-3444

24. About D-TAC Services
DIGICARE Technical Assistance Centre (D-TAC)
INTERNATIONAL DOMESTIC
D-Link Canada Smartlink Network Systems Ltd.
Voice & Email Support for Retail & Voice & Email Support for All DIGISOL and
Presales Support DIGILITE product consumers in India
D-Link USA
Voice & Email Support for Retail &
Presales Support
IFB Ltd.
Outbound (Sales and Lead Generation)
D-Link North America
Quality Assessment Team for Retail &
Presales Support

25. Market Survey Results
CRN Channel Survey 08-09 CRNChannel Survey 09-10
DQ Channel Survey 08-09

26. Thank-You
We are Experienced but Young.
We are a Seasoned player with Fresh ideas.
We have a Youthful team with Knowledgeable Leaders.
We are Smartlink Network Systems Ltd.
Thank-you…..