MILDMAC is a technological company founded in 1988 that offers hardware and software support and maintenance services, internet services, IP communications, VoIP technology, engineering services, and creative design software development. The company aims to enable clients to make the most of innovations in communications through reliable, efficient, and personalized customer service. MILDMAC's business areas include hardware and software support, internet services, IP communications, VoIP technology integration, engineering and installation, product sales and rentals, and creative design software development through its Espacio Digital subsidiary.

1. Integrating Technological Solutions
Humanizing Technology
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2. Company Areas Products Clients & Quality
Partners R&D
1 The Company
2 Business Areas
Hw & Sw Support and Maintenance Services
Internet Services
IP Communications
VoIP Technology and Integrated Services
Engineering, Integration and Installation Services
Selling and Rental of Products
Creative Design and Software Development
3 Products
4 Clients/Partners
5 Quality and R&D

3. Company Areas Products Clients & Quality
Partners R&D
1
The Company

4. Company Areas Products Clients & Quality
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11
The Company
Compan
MILDMAC was founded in 1988, and the aim of the company was to
undertake: electronic engineering projects, hardware and software integration,
and telematics and computing support and maintenance services. These services
d l d d h
are oriented to professional and business environments.
In 1993/94 the company expands its scope of services creating a department
to provide Communications Solutions. This new department is responsible for:
the development of technology and engineering solutions dealing with Internet,
as well as networks and systems support and maintenance services.
In 1995/96 MildMac launches a new business line focused on Creative Design
and Software Development centred on the Internet. With this objective in mind a
new company was set up, Espacio Digital. This company undertakes
programming and web design projects. Large projects have been carried out for
important clients such as Grupo Prisa, Daewoo Motor Iberia, Warner Bros,
Cetursa Sierra Nevada, Metro de Madrid, Teatro Real...

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1
The Compan
Company
In 1996, along with Banesto, we built one of the first e-commerce portals in
Spain (AZ Centro”). We developed one of the first bank payment gateways
through th I t
th h the Internet i S i MILDMAC was responsible f providing th
t in Spain. ibl for idi the
technology, analysing necessary solutions needed and the project management
while Espacio Digital carried out the creative design.
Currently MILDMAC is a technological company that offers solutions which
Currently,
enables its clients to make the most of latest innovations in communications,
hardware, software and related products.
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We place great importance in our customer service commitment offering
efficient, flexible, reliable and personalized services.
M MA is reliable and committed to its clients.
MILDMAC l bl d d l

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2
Business Areas

7. Company Areas Products Clients &
Partners
Quality
R&D Business Areas
2
Hw & Sw Support and Maintenance Services
w Suppo a d Ma e a ce Se v ces
Internet Services
IP Communications
VoIP T h l
V IP Technology and Integrated S i
dI t t d Services
Engineering, Integration and Installation Services
Selling and Renting of Products
Creative Design and Software Development (Espacio Digital)

8. Company Areas Products Clients & Quality
Partners R&D
2 Business Areas
Hw & Sw Support
and Maintenance
Services

9. Company Areas Products Clients &
Partners
Quality
R&D Business Areas
2 Hw Sw Support and
H &S S t d
Maintenance Services
HELPDESK
Fast d ff
F and efficient remote support S Service provided f
d d from MILDMAC f l
facilities.
Personalized help desk services (remote and/or on-site) to solve any reported
Incidents and issues.
Full support both of customer issues and network management:
 Network administration, user management, network performance
optimization, shared resources..
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 Network and Communication Management: routers, firewalls, service
providers, issue tracking and troubleshooting, remote access to the
network….Mildmac always proposes network improvements to our clients:
scalability, performance, new technologies…
W d
Windows, Unix and Linux S
d Server S
System Ad f
Administration: configuration,
updates, patches, security…
 Computer user support: access management, desktop configuration,
program installation
installation..
 Day to day checks on: security backups, antiviruses updates, database
administration tasks…

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Quality
R&D Business Areas
2 Hw Sw Support and
H &S S t d
Maintenance Services
ONSITE SUPPORT
MILDMAC offers on-site support, maintenance, administration and
troubleshooting services to its client when demanded or if it is impossible to carry
out these services remotely.
There will always be a Help Desk Service linked to an on-site service.
Service Level Agreements (priorities, response time, timetables...) are always
adapted to the client needs.
The aim of the service is to guarantee the proper operation of the company´s
infrastructure, which can´t be remotely accessed.

11. Company Areas Products Clients & Quality
Partners R&D
2 Business
B siness Areas
Internet Services

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Quality
R&D Business Areas
2 Internet S i
I t t Services
HOSTING
Shared Web Hosting both in Linux and Windows O.S. platforms, with the
highest scalability.
Last generation HP-Proliant dedicated Servers . Although standard
configuration offers a great amount of services it is possible to contract other
f ff f bl h
services to meet our customer´s needs.
Unbalanced solutions (frontend server –backend server), suitable for medium
size projects with dynamic content based on intensive use of database
content, database.
Load balancing solutions are the best way to meet our client´s needs when
there is an increase in capacity demand, without incurring high costs and in a
transparent manner. This approach guarantees that in the long run the servers
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will not became obsolete again.

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Quality
R&D Business Areas
2 Internet S i
I t t Services
HOUSING
This service is ideal for companies which have their own technological platform
and wish to house it in external facilities. Our installations are optimized to
provide a totally secure operation. The companies which choose this service will
be able to take advantage of the same additional services offered to clients which
contract d d
dedicated servers.
d
Moreover, other services which can be contracted are:
The renting of racks This service is oriented to customers who require
racks.
space for servers with standard measurements.
Private Servers that allow our customers to make the most of a dedicated
server (performance, control ability …) thus cutting down on costs due to
(p , y ) g
shared hosting. A flexible and ideal solution suitable for e-commerce web
sites hosting, complex applications, web sites with high traffic, multiple
domain environments sharing the same resources.

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Partners
Quality
R&D Business Areas
2 Internet S i
I t t Services
VIRTUALIZATION
Virtualization provides a considerable saving in costs compared to ownership of
an IT infrastructure. MILDMAC offers a complete service of: analysis, consultancy,
design, implementation, training and maintenance, guaranteeing the success of
our customer´s virtualization projects
WEBMAIL AND CORPORATE ELECTRONIC MAIL
A fast, flexible and reliable platform for your communications is offered. This
includes
i l d not only powerful antiviruses and anti-spam filt
t l f l ti i d ti filters b t also t l f
but l tools for
managing e-mail and customizable webmail services.
DOMAIN REGISTRATION
With more than 1,000 registered domains in the last 8 years, MILDMAC has
acquired great experience in registering national and international domains.

15. Company Areas Products Clients &
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Quality
R&D Business Areas
2 Internet S i
I t t Services
SECURE SERVER FOR E-COMMERCE
REGISTRATION AND POSITIONIONG IN SEARCH ENGINES
Nowadays it is vital to develop strategies which maximizes your presence and the
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visibility of your web project to potential clients. In order to achieve this it is
crucial to rely on a high positioning in search engines.
DNS ZONES MANAGEMENT AND ADMINISTRATION

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2 Business
B siness Areas
IP Communications

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Quality
R&D Business Areas
2 IP C
Communications
i ti
INTERNET CONNECTIONS VIA ADSL, LMDS (Local Multipoint
Distribution Service)
INTERNET CONNECTION VIA SATELITE
LAN SECURITY AND FIREWALLS
Solutions to protect your information and security against internal or external
attacks
BRANCH OFFICE CONNECTIVITY
Solutions to share information with remote users in real time, as if they were in a
local environment. Depending on the geographical distribution of the offices, the
technology used for remote connectivity can be: ADSL, LMDS, MPLS, FRAME
RELAY, WIMAX, WIFI. VPN.
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Quality
R&D Business Areas
2 IP C
Communications
i ti
VIRTUAL PRIVATE NETWORKS (VPN)
By implementing a private network using a public network, such as Internet,
among several offices belonging to the same company, it is possible to reduce
significantly communication costs.
ADSL, FRAME RELAY, LMDS, etc., can be used to build a VPN. Security and
confidentiality are guaranteed th
fid ti lit t d through authentication and encryption algorithms.
h th ti ti d ti l ith
SECURITY IN COMMUNICATIONS
In every communication project MILDMAC focuses its efforts on implementing
all necessary safety procedures.

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Partners R&D
2 Business Areas
VoIP Technology

20. Company Areas Products Clients &
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Quality
R&D Business Areas
2 VoIP Technology
V IP T h l
MILDMAC offers advanced IP telephony services. Wide range of
solutions based on Asterisk ® and 3CX technologies.
IP PBX AND TELEPHONY SERVICES
AD HOC
AD-HOC DEVELOPMENT
PRODUCT DEVELOPMENT
SOLUTIONS IMPLEMENTATION
VOIP FUTURA

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2 Business
B siness Areas
Engineering Services

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Quality
R&D Business Areas
2 Engineering S i
E i i Services
Our planning and development Engineering Services aims to support our
customers in their projects related to cabling and communication infrastructure.
Evaluation d
E l ti and monitoring of requirements, certifications...
it i f i t tifi ti
PLANNING AND REQUIREMENTS ANALYSIS
Definition of functional requirements and needs to be covered,
identifying general and particular conditions to be taken into account.
selection.
Technology and topology selection
Identification and definition of global needs, access points and final
functionality.
Final specifications: technology, cabling, access points, devices..
Analysis of expenses involved in the project.
Final document ( R
F ld (or Request F P
For Proposal if needed).
l f d d)

23. Company Areas Products Clients &
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Quality
R&D Business Areas
2 Engineering S i
E i i Services
PROJECT MONITORING AND COORDINATION
Throughout the project, MILDMAC monitors and evaluates the fulfilment of
defined quality standards, functionality, timing and deadlines that need to be met.
CERTIFICATION
MILDMAC evaluates and certifies that required quality standards have been
reached according to the previously defined electronic and radio electric
specifications.
CONSULTANCY
Analysis and development of specific needs.
Consultancy which evaluates and defines the needs to develop new
business lines.
Security and Communications Consultancy
Ad hoc projects
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Turnkey Projects:
 Security and Communications
 Hardware, software and Operating Systems
 Networks planning (cabling, wireless..).
 Ad hoc Software Interfaces development.

24. Company Areas Products Clients & Quality
Partners R&D
2 Business
B siness Area
Selling and Rental of
Products

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Quality
R&D Business Areas
2 Selling d
S lli and rental of products
t l f d t
HARDWARE PRODUCTS
Selling of computing professional products: PC`s, peripheral devices,
mainframes, servers… including the software related to them.
Selling of consumables, printers..
Rental of products, including associated maintenance services. This is an
ideal way to acquire and use advanced products without large
investments. Our clients have the certainty of free product substitution if a
product needs replacing
replacing.
SOFTWARE PRODUCTS
Antiviruses, Inquiero, etc…

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2 Business
B siness Areas
Creative Design and
Software Development
S f l

27. Company Areas Products Clients &
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Quality
R&D Business Areas
2 Creative D i and S ft
C ti Design d Software D
Development
l t
ESPACIO DIGITAL S.L is the company from which we provide the
following services:
CREATIVE DESING AND WEBSITES DEVELOPMENT.
E-COMMERCE AND BANK PAYMENT GATEWAYS PROJECTS
AD HOC AND COMMERCIAL INTERNET CORPORATE
APPLICATIONS. E-COMMERCE.
CRM AND LOYALTY SOFTWARE
WEB CONTENTS MANAGEMENT.

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3
Products

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R&D Products
3
VoIPFutura is an IP telephony and messaging platform developed by MILDMAC.
With our system, companies of any size can finally implement advanced
messaging and voice services without large investments.
Unlike traditional or proprietary PBX phone systems, VoIPFutura is based in
Asterisk, the most extended open source IP PBX software.
VIRTUALIZO
Under the name Virtualizo, MILDMAC commercialises virtualization solutions
based on those which exist in the market. Virtualization enables companies to
reduce its IT infrastructure costs significantly.
d f f l
MILDMAC deploys a complete range of services to guarantee the success of our
customers´ virtualization projects: analysis, consultancy, design, implementation,
training, support and maintenance.

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Products
Prod cts
VoIPFutura

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VoIPFutura
VoIPFutura is a range of IP messaging and telephony platforms developed by
MILDMAC.
Products developed by MILDMAC :
CORE, is a private PBX provided with basic functionality. VoIPFuture
Core is a simple PBX which can evolve into more complex configurations
configurations.

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R&D Products
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VoIPFutura
VOIPFUTURA MULTISITE, allows a company to connect easily to
several sites or offices. Calls amongst these offices are carried out at no
cost.
The administration and management of the entire network can be
centralized. Moreover, each office could work independently using their
own telephone lines.

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VoIPFutura
VOIPFUTURA ASSISTANT. Enables IP functionality to existing PBXs
and Call Centres without the need to replace them. A solution oriented to
large and medium size companies which make the most of a last
generation IP PBX with minimum investment.

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R&D Products
3
VoIPFutura
VOIPFUTURA CALLCENTER. The best solution to optimise your
customer service, saving time and reducing costs.
A complete set of advanced functionality is implemented: intelligent call
routing, advanced reports, external software integration, CTI integration,
calls recording, outlook integration, MailCall…

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VoIPFutura
VOIPFUTURA LITE is designed for simple implementations and fast
deployment. IP lines and links are used for voice traffic thus saving on call
costs. This solution requires a very l
h l low investment bbecause no additional
dd l
hardware (cards) needs to be installed. Furthermore, it is not necessary to
purchase phone sets because it is possible to use free software phones
(softphones) installed in PCs.

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VoIPFutura
VOIPFUTURA SKYPE The integration of Skype in VoIPFutura will allow
you to establish communications between any IP terminal (land lines and
mobile phones) and Skype terminals: SMS´s sent f
bl h ) d k l M from a Skype terminal,
k l
calls between Skype terminals integrated in your PBX, monitoring of your
Skype credit, transfer calls amongst terminals, monitoring your Skype
Terminal state… and a wide range of powerful integration features. By
using skype you will save money and take advantage of all of these
services.

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VoIPFutura
VOIPFUTURA ROIP Integration of Radio Transmitter (i.e. professional
walkies-talkies or hand-held radio transmitters) with IP Telephony
(VoIPFutura). RoIP Gateway Ad
( ) Adapter enables you to work with Radio
bl k h d
Transmitters as if they were any VoIPFutura´s extension.

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R&D Products
3
VoIPFutura
VOIPFUTURA ROIP MULTI Integration, control and supervision of
several radio transmitters, from any geographic al location.

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R&D Products
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VoIPFutura
VOIPFUTURA ROIP RESCUE Apart from making the most of VoIPFutura RoIP
(Radio Over IP Radio Transmitters Integration, Control and Management Centres) this
,
technology enables the transmission and processing of encoded emergency
h l bl h d f d d
information. This information can be sent from remote devices (sensors..) or be
manually activated in the face of an emergency (i.e. through radio transmitters… )
Ideal for emergency services, rescue teams, etc.

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VoIPFutura
VOIPFUTURA GEO Location of resources, people and devices.
Locate and control the position of deployed resources, listening to the
information provided b d ff
f d d by different GPSs. (
(Triangulation). This information
l ) h f
can be sent to mobile devices, web applications… allowing the knowledge
of their precise location.

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VoIPFutura
Devices and Sensors Integration VoIPFutura easily enables the
integration of information coming from remote devices and sensors (RFID,
humidity and Temperature…) within your operational and b
h d d ) h l d business
processes. Moreover, you will be able to control remote devices from your
phone terminals (for example: a motorized ip camera).

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Products
Prod cts
Virtualization

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Virtualizo
Mildmac virtualization services and solutions can be contrated in several ways:
Consultancy
C lt
We analyse your physical and virtual IT infrastructure requirements in order to
plan, implement or to identify potential projects or needs your company has.
Training
We design training courses for your employees. We document your virtual
infrastructure.
infrastructure Our customers are able to manage their own virtual infrastructure
by themselves.
Support
Our customer support department solves issues or queries, remotely or on-site.
Implementing
Virtual infrastructure installation, configuration and set up.

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Virtualizo
We provide all these services at different levels:
Start-up
The most inexpensive and simple way to face a virtualization project. No software
licences costs Planned and gradual training in virtualization services.
costs. services
Premium
Companies invest in their virtualization infrastructure at their pace. Beginning
pace
from scratch we propose a virtualization plan for the new services we provide.
Virtual and physical environments coexist.
Business in a cloud
Studying and evaluating your company needs (ranging from servers to
workstations) we design the best virtualization project to meet your needs.
Take full advantage of virtualization technology opportunities.

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Clients/Partners

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R&D Clients/Partners
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Clients

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R&D Clientes/Partners
4
Partners

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5
Quality and R&D

49. empresa
Company ámbitos
Areas productos
Products clientes
Clients & calidad
Quality
partners
Partners i+d
R&D
5 Quality and R&D
Since its beginnings MILDMAC has been an innovative company developing
products and services which are then adopted by large companies. MILDMAC
has l
h always b been one step ahead i i market offering solutions and services b
h d in its k ff i l i d i by
far before its competitors.
Without doubt, it is our customers who endorse the high quality of our services.
This is the main reason why large and medium businesses contract MILDMAC
services (Grupo Time Warner en España, Chevrolet, Cetursa Sierra Nevada...)
Our employees at MILDMAC, are certified in main market technologies: CISCO
®, MICROSOFT ®, HEWLETT PACKARD ®, 3COM ®, ASTERISK®… amongst g
other certifications which are renewed annually.