Accel is India's largest reverse logistics and warranty management company established in 1991. It has over 300 service centers across India and provides warranty services, repair, technical support, and other services to over 40 technology brands. Accel has state-of-the-art facilities, expertise in various technologies, and aims to be a global leader in after-market technology services through its experienced team and nationwide network.
Accel Warranty Management And Managed Services Executive Summarymnj_su
Accel Frontline Services Limited is India's largest integrated reverse logistics and life-cycle management company for technology products. It provides warranty management services, reverse logistics, test and repair services, technical help desk services, and managed services for IT products, telecom products, storage and memory products, networking products, and consumer electronics. The company was established in 1991 and has a pan-India presence with 43 offices and 600 service centers covering 475 cities.
most of the time, a business software buyer does not get what he wants.Axpert™ is a technology that makes it possible to develop solutions exactly in line with business processes that are largely unique to an organisation. You can build solutions very quickly on Axpert™ . It is also simpler to upkeep.
Interlace is a multi-faceted end-to-end IT software Solutions provider that can deliver customized products, solutions and IT services to enterprises and government organizations.
Axpert™ framework from Agile Labs, Bangalore, INDIA is a one-of-its-kind RAD framework. It lets you build any business app of any complexity faster and cheaper. Watch this slideshow about the company behind Axpert™
Epicor 9 ERP- ERP for the Automotive IndustryE2B Teknologies
The document discusses how Epicor ERP is well-suited for the automotive industry. It highlights Epicor's support for key automotive requirements like EDI, lean manufacturing, and multi-mode production. The presentation provides an automotive customer success story and discusses measuring return on investment from implementing Epicor. It positions Epicor as the clear choice for automotive supply chains over legacy systems.
The document discusses Interlace's CRM offering. It provides an overview of CRM and how Interlace provides complete CRM solutions tailored for mid-sized and enterprise businesses. Interlace's CRM offering includes modules for sales, marketing, and service. It provides analytics, reports, dashboards, and integrates with other systems. Interlace aims to design scalable and customizable CRM applications using best practices to meet customers' unique business needs and strategies.
Experienced in the field of IT Desktop & Server Support (Microsoft based/Enterprise), Mobile Application support & Integration, Customer Service & support, Service Desk, Service Delivery, Project Coordination, Call Handling, Customer & Client Relationship, Customer Sales Support, Operations & Office Management, Administration & support, Executive Assistance, HR & Support etc.
The objective is to be an asset to the organization & strive for excellence in the area of work undertaken with honesty, commitment and dedication to achieve a challenging position where my experience, skills & knowledge can be shared enriched and exhibited along with streamlining operations, improving productivity and overseeing projects to fruition.
Swasthik Sahits is an HR outsourcing company that provides services including HR administration, payroll, recruitment, accounting, warehouse management, and staffing solutions. The company has over 15 years of experience serving clients in various industries including IT, BPO, telecom, and manufacturing. It handles all aspects of the HR process from recruitment to payroll to compliance. The company aims to be a strategic partner for its clients by taking over their HR functions and processes through proven methodologies and adherence to service level agreements.
Accel Warranty Management And Managed Services Executive Summarymnj_su
Accel Frontline Services Limited is India's largest integrated reverse logistics and life-cycle management company for technology products. It provides warranty management services, reverse logistics, test and repair services, technical help desk services, and managed services for IT products, telecom products, storage and memory products, networking products, and consumer electronics. The company was established in 1991 and has a pan-India presence with 43 offices and 600 service centers covering 475 cities.
most of the time, a business software buyer does not get what he wants.Axpert™ is a technology that makes it possible to develop solutions exactly in line with business processes that are largely unique to an organisation. You can build solutions very quickly on Axpert™ . It is also simpler to upkeep.
Interlace is a multi-faceted end-to-end IT software Solutions provider that can deliver customized products, solutions and IT services to enterprises and government organizations.
Axpert™ framework from Agile Labs, Bangalore, INDIA is a one-of-its-kind RAD framework. It lets you build any business app of any complexity faster and cheaper. Watch this slideshow about the company behind Axpert™
Epicor 9 ERP- ERP for the Automotive IndustryE2B Teknologies
The document discusses how Epicor ERP is well-suited for the automotive industry. It highlights Epicor's support for key automotive requirements like EDI, lean manufacturing, and multi-mode production. The presentation provides an automotive customer success story and discusses measuring return on investment from implementing Epicor. It positions Epicor as the clear choice for automotive supply chains over legacy systems.
The document discusses Interlace's CRM offering. It provides an overview of CRM and how Interlace provides complete CRM solutions tailored for mid-sized and enterprise businesses. Interlace's CRM offering includes modules for sales, marketing, and service. It provides analytics, reports, dashboards, and integrates with other systems. Interlace aims to design scalable and customizable CRM applications using best practices to meet customers' unique business needs and strategies.
Experienced in the field of IT Desktop & Server Support (Microsoft based/Enterprise), Mobile Application support & Integration, Customer Service & support, Service Desk, Service Delivery, Project Coordination, Call Handling, Customer & Client Relationship, Customer Sales Support, Operations & Office Management, Administration & support, Executive Assistance, HR & Support etc.
The objective is to be an asset to the organization & strive for excellence in the area of work undertaken with honesty, commitment and dedication to achieve a challenging position where my experience, skills & knowledge can be shared enriched and exhibited along with streamlining operations, improving productivity and overseeing projects to fruition.
Swasthik Sahits is an HR outsourcing company that provides services including HR administration, payroll, recruitment, accounting, warehouse management, and staffing solutions. The company has over 15 years of experience serving clients in various industries including IT, BPO, telecom, and manufacturing. It handles all aspects of the HR process from recruitment to payroll to compliance. The company aims to be a strategic partner for its clients by taking over their HR functions and processes through proven methodologies and adherence to service level agreements.
A critical factor to many of the organizations today is to have access to LOB applications they rely upon in office, while away. By integrating web applications with Dynamics AX, one can create mobile solutions exactly tailored to their business requirements and compatible with most of the smartphones in vogue. The webinar enlightened the participants about Microsoft’s mobility solutions which are role-tailored and task-oriented and an ideal solution for field sales representatives and mobile employees who are always on the move and work in remote locations.
Reliability Driven Solutions, LLC provides maintenance management consulting and industrial automation services as a certified veteran-owned organization. They offer services such as industrial automation, machine upgrades, visual maintenance, on-the-floor service, and turnkey solutions to improve manufacturing process efficiency and reliability. RDS aims to help customers through cost-competitive services, predictability, repeatability, and real-time web reporting.
Running an educational or training institution can be quite a big task. if you have several campuses spread far and wide, getting a grip on things is difficult.manual or non-integrated systems can not do the job for you. Agile's CMS automates all standard processes, making your job easier
email: marketing@agile-labs.com
Entering the Next Dimension of Cargo Revenue ManagementJDA Software
Facing a persistent, long-term excess of capacity, airlines are always under pressure to fill their planes with any freight that will fly. But is this the best strategy for a sector where margins are thin even during the best of times? Many industries rely on revenue management to limit cannibalization and help them avoid a race to the bottom. Leading carriers have shown that these techniques work in air cargo as well — yet the adoption rate for this technology remains surprisingly low. In this presentation by Anand Medepalli, Vice President of Industry Strategy for Freight Transportation at JDA Software, you will learn about the latest innovations in revenue management and how air carriers can overcome technical as well as organizational obstacles to successfully deploy automated decision support for their cargo business.
Rajesh Srinivasan As Director @ Bsa Corporation Wiring Harness Divisionsrinivasanrajesh
BSA Facilities Ltd. is an Indian company established in 1995 that provides outsourcing services including human resources and wiring harness manufacturing. In 2009, BSA acquired Tyco Electronics' Indian wiring harness business. BSA has over 7,000 employees across multiple locations in India. The document provides details on BSA's facilities, engineering capabilities, products, processes, equipment, customers, and expansion plans.
RATS is a company that provides franchise opportunities for laptop and technology repair services across India. It aims to set up a chain of company-owned service hubs and franchise outlets to provide affordable, high-quality repair services. Franchisees will receive training, support, and access to state-of-the-art equipment to repair laptops, recover data, and sell accessories. The growing laptop market, lack of affordable repair options, and RATS' standardized model provide franchisees with multiple revenue streams and business advantages.
Cerebos implemented Oracle's JD Edwards EnterpriseOne Service Order Processing and DSI's dcLINK MOBILEApps to mobilize its field service technicians. The new mobile solution allows technicians to complete service orders, invoice customers, and manage inventory on handheld devices. Cerebos has seen positive results, including reduced time-to-invoice, improved technician utilization, and administrative savings.
DARC is an Oracle consulting and managed services firm founded in 1992 with headquarters in Chicago. It provides Oracle applications, consulting services, training, and managed services. DARC's managed services involve taking responsibility for the ongoing administration and technical functions of a client's Oracle applications. This allows clients to focus on their business while DARC handles tasks like upgrades, maintenance, and 24/7 support through their experienced Oracle applications DBAs. DARC aims to deliver these services proactively to ensure high performance, security, and availability of clients' Oracle applications.
Kanagavalli Kumar has over 13 years of experience in the IT industry specializing in IBM Tivoli System Management solutions. She currently works as a People Management and Technical Service Delivery Manager at IBM India Pvt Ltd in Bangalore, managing a team of over 100 employees. She has expertise in areas such as infrastructure management, customer relationship management, service delivery management, and people management. Kumar holds several certifications including ITIL and has received numerous awards for her work and customer satisfaction.
Tally is an accounting software used by small, medium, and large businesses. It has evolved over many versions since its launch in 1988. While it dominates the Indian market, piracy is a major challenge. Tally provides benefits like speed, scalability, and reduced paperwork. It is used by companies in various industries for accounting, inventory management, and other functions. Tally has received several awards and recognitions and has millions of customers across India and other countries.
The document discusses Aras's CAD integration platform and connectors. It provides an overview of Aras's approach to integrating multiple CAD systems through standardized connectors developed by partners. It then demonstrates the CAD integration workflow through a live hands-on process of a design engineer requesting a high pressure cleaner part be created in CATIA, with design reviews and a drawing exchange between engineers.
CMMI for Services (CMMI-SVC) provides guidance for organizations to establish and improve their service processes. It addresses a wide range of service types and can be used internally or externally. The service sector represents over 80% of the global economy but many existing process models do not adequately address services. CMMI-SVC was developed based on input from thousands of practitioners to identify essential elements of effective service delivery. It provides goals and practices to help organizations assess and improve their service processes.
Kaushik Pramanik is a manager with over 15 years of experience in operations, customer service, training, and technical support roles in the telecommunications industry. He has expertise in data products, routing technologies, mobility technologies, and troubleshooting smartphones. Currently he works as the manager of training and customer service at Karbonn Mobiles, where he develops training content, creates standard operating procedures, and reviews the impact of training. Previously he held positions at Centum Learning, Wipro BPO, and Bharti Airtel, where he managed teams, ensured quality standards were met, and resolved customer issues. He has an MBA in operations and a bachelor's degree in computer science.
AETEA is an IT staffing and solutions firm with over 30 years of experience in the industry. They specialize in creating customized solutions and providing high-quality personnel across various technical areas including application development, business intelligence, and quality assurance. AETEA aims to deliver solutions that meet their partners' unique business requirements through dedicated account managers and a flexible workforce.
Daemon Software and Services - Introduction & Company ProfileDaemonMarketing
Daemon is a global IT solutions and services provider headquartered in Singapore with over 200 employees globally. It has delivery centers in India and a presence across 10 countries. Daemon provides services including Oracle products, Siebel CRM, billing, mobility, and custom development. It aims to help clients innovate and achieve success through its people-process-tools approach and domain expertise across telecom, banking, and other industries. Daemon has a vision to be a respected global IT solutions provider known for its consulting, technology, and talent quality.
IRIS-Corp is a human capital management company that provides a basket of HR services including recruitment, training, payroll management, staffing, employee leasing, and HR consulting. It has a proprietary human capital relationship management portal called i-HCRM that allows for single and employee access from anywhere with a static IP address. IRIS-Corp prioritizes quality compliance, certification, and has a dedicated in-house IT coding department to develop and customize software applications. It is headquartered in Gurgaon, India with delivery and support offices across strategic locations in India.
RCM provides EDI implementation and support services for organizations using QAD EDI software. They have extensive experience implementing EDI solutions for customers in various industries. RCM works with clients to design and develop their EDI systems, implement the technical and organizational changes, and ensure the system meets their needs on time and on budget. Their goal is support customers' business operations through proven implementation processes.
Abhijeet Group, an Indian conglomerate operating in power, mining, and other industries, implemented the SMART Suite IT service management solution to automate IT service management, provide a centralized service desk across locations, establish service level agreements, and generate comprehensive reports for management. The implementation was completed within 15 days and provides benefits like reduced costs, improved user satisfaction, and easier service improvement.
This document discusses Oracle's mobile solutions for Siebel CRM. It provides an agenda that covers next generation mobile applications, connected and disconnected mobile applications, Siebel's mobility roadmap, and includes a demo. The presentation discusses Siebel's existing CRM Desktop solution, the value proposition and user experience of Siebel's mobile applications, and its roadmap for a mobile framework to support various mobile devices and industry specific disconnected solutions.
PC Mall is a $1.5 billion technology reseller founded in 1987 with approximately 2,300 employees. It offers a range of professional services including data centers, networks, cloud services, managed services, and IT lifecycle services. It has a portfolio of strong value-added services including experience, scalability and knowledge, flexibility, and manufacturer authorizations. PC Mall aims to provide customized, technology-driven solutions to its customers.
R R BPO Services Pvt Ltd is an Indian startup that provides tech support and contact center outsourcing services. They have experience supporting large multinational companies. They aim to partner with clients to provide cost-effective technical support and customer service while meeting SLAs and focusing on continuous process improvement. Their presentation outlines their management experience, service offerings, infrastructure, processes, and transition methodology.
A critical factor to many of the organizations today is to have access to LOB applications they rely upon in office, while away. By integrating web applications with Dynamics AX, one can create mobile solutions exactly tailored to their business requirements and compatible with most of the smartphones in vogue. The webinar enlightened the participants about Microsoft’s mobility solutions which are role-tailored and task-oriented and an ideal solution for field sales representatives and mobile employees who are always on the move and work in remote locations.
Reliability Driven Solutions, LLC provides maintenance management consulting and industrial automation services as a certified veteran-owned organization. They offer services such as industrial automation, machine upgrades, visual maintenance, on-the-floor service, and turnkey solutions to improve manufacturing process efficiency and reliability. RDS aims to help customers through cost-competitive services, predictability, repeatability, and real-time web reporting.
Running an educational or training institution can be quite a big task. if you have several campuses spread far and wide, getting a grip on things is difficult.manual or non-integrated systems can not do the job for you. Agile's CMS automates all standard processes, making your job easier
email: marketing@agile-labs.com
Entering the Next Dimension of Cargo Revenue ManagementJDA Software
Facing a persistent, long-term excess of capacity, airlines are always under pressure to fill their planes with any freight that will fly. But is this the best strategy for a sector where margins are thin even during the best of times? Many industries rely on revenue management to limit cannibalization and help them avoid a race to the bottom. Leading carriers have shown that these techniques work in air cargo as well — yet the adoption rate for this technology remains surprisingly low. In this presentation by Anand Medepalli, Vice President of Industry Strategy for Freight Transportation at JDA Software, you will learn about the latest innovations in revenue management and how air carriers can overcome technical as well as organizational obstacles to successfully deploy automated decision support for their cargo business.
Rajesh Srinivasan As Director @ Bsa Corporation Wiring Harness Divisionsrinivasanrajesh
BSA Facilities Ltd. is an Indian company established in 1995 that provides outsourcing services including human resources and wiring harness manufacturing. In 2009, BSA acquired Tyco Electronics' Indian wiring harness business. BSA has over 7,000 employees across multiple locations in India. The document provides details on BSA's facilities, engineering capabilities, products, processes, equipment, customers, and expansion plans.
RATS is a company that provides franchise opportunities for laptop and technology repair services across India. It aims to set up a chain of company-owned service hubs and franchise outlets to provide affordable, high-quality repair services. Franchisees will receive training, support, and access to state-of-the-art equipment to repair laptops, recover data, and sell accessories. The growing laptop market, lack of affordable repair options, and RATS' standardized model provide franchisees with multiple revenue streams and business advantages.
Cerebos implemented Oracle's JD Edwards EnterpriseOne Service Order Processing and DSI's dcLINK MOBILEApps to mobilize its field service technicians. The new mobile solution allows technicians to complete service orders, invoice customers, and manage inventory on handheld devices. Cerebos has seen positive results, including reduced time-to-invoice, improved technician utilization, and administrative savings.
DARC is an Oracle consulting and managed services firm founded in 1992 with headquarters in Chicago. It provides Oracle applications, consulting services, training, and managed services. DARC's managed services involve taking responsibility for the ongoing administration and technical functions of a client's Oracle applications. This allows clients to focus on their business while DARC handles tasks like upgrades, maintenance, and 24/7 support through their experienced Oracle applications DBAs. DARC aims to deliver these services proactively to ensure high performance, security, and availability of clients' Oracle applications.
Kanagavalli Kumar has over 13 years of experience in the IT industry specializing in IBM Tivoli System Management solutions. She currently works as a People Management and Technical Service Delivery Manager at IBM India Pvt Ltd in Bangalore, managing a team of over 100 employees. She has expertise in areas such as infrastructure management, customer relationship management, service delivery management, and people management. Kumar holds several certifications including ITIL and has received numerous awards for her work and customer satisfaction.
Tally is an accounting software used by small, medium, and large businesses. It has evolved over many versions since its launch in 1988. While it dominates the Indian market, piracy is a major challenge. Tally provides benefits like speed, scalability, and reduced paperwork. It is used by companies in various industries for accounting, inventory management, and other functions. Tally has received several awards and recognitions and has millions of customers across India and other countries.
The document discusses Aras's CAD integration platform and connectors. It provides an overview of Aras's approach to integrating multiple CAD systems through standardized connectors developed by partners. It then demonstrates the CAD integration workflow through a live hands-on process of a design engineer requesting a high pressure cleaner part be created in CATIA, with design reviews and a drawing exchange between engineers.
CMMI for Services (CMMI-SVC) provides guidance for organizations to establish and improve their service processes. It addresses a wide range of service types and can be used internally or externally. The service sector represents over 80% of the global economy but many existing process models do not adequately address services. CMMI-SVC was developed based on input from thousands of practitioners to identify essential elements of effective service delivery. It provides goals and practices to help organizations assess and improve their service processes.
Kaushik Pramanik is a manager with over 15 years of experience in operations, customer service, training, and technical support roles in the telecommunications industry. He has expertise in data products, routing technologies, mobility technologies, and troubleshooting smartphones. Currently he works as the manager of training and customer service at Karbonn Mobiles, where he develops training content, creates standard operating procedures, and reviews the impact of training. Previously he held positions at Centum Learning, Wipro BPO, and Bharti Airtel, where he managed teams, ensured quality standards were met, and resolved customer issues. He has an MBA in operations and a bachelor's degree in computer science.
AETEA is an IT staffing and solutions firm with over 30 years of experience in the industry. They specialize in creating customized solutions and providing high-quality personnel across various technical areas including application development, business intelligence, and quality assurance. AETEA aims to deliver solutions that meet their partners' unique business requirements through dedicated account managers and a flexible workforce.
Daemon Software and Services - Introduction & Company ProfileDaemonMarketing
Daemon is a global IT solutions and services provider headquartered in Singapore with over 200 employees globally. It has delivery centers in India and a presence across 10 countries. Daemon provides services including Oracle products, Siebel CRM, billing, mobility, and custom development. It aims to help clients innovate and achieve success through its people-process-tools approach and domain expertise across telecom, banking, and other industries. Daemon has a vision to be a respected global IT solutions provider known for its consulting, technology, and talent quality.
IRIS-Corp is a human capital management company that provides a basket of HR services including recruitment, training, payroll management, staffing, employee leasing, and HR consulting. It has a proprietary human capital relationship management portal called i-HCRM that allows for single and employee access from anywhere with a static IP address. IRIS-Corp prioritizes quality compliance, certification, and has a dedicated in-house IT coding department to develop and customize software applications. It is headquartered in Gurgaon, India with delivery and support offices across strategic locations in India.
RCM provides EDI implementation and support services for organizations using QAD EDI software. They have extensive experience implementing EDI solutions for customers in various industries. RCM works with clients to design and develop their EDI systems, implement the technical and organizational changes, and ensure the system meets their needs on time and on budget. Their goal is support customers' business operations through proven implementation processes.
Abhijeet Group, an Indian conglomerate operating in power, mining, and other industries, implemented the SMART Suite IT service management solution to automate IT service management, provide a centralized service desk across locations, establish service level agreements, and generate comprehensive reports for management. The implementation was completed within 15 days and provides benefits like reduced costs, improved user satisfaction, and easier service improvement.
This document discusses Oracle's mobile solutions for Siebel CRM. It provides an agenda that covers next generation mobile applications, connected and disconnected mobile applications, Siebel's mobility roadmap, and includes a demo. The presentation discusses Siebel's existing CRM Desktop solution, the value proposition and user experience of Siebel's mobile applications, and its roadmap for a mobile framework to support various mobile devices and industry specific disconnected solutions.
PC Mall is a $1.5 billion technology reseller founded in 1987 with approximately 2,300 employees. It offers a range of professional services including data centers, networks, cloud services, managed services, and IT lifecycle services. It has a portfolio of strong value-added services including experience, scalability and knowledge, flexibility, and manufacturer authorizations. PC Mall aims to provide customized, technology-driven solutions to its customers.
R R BPO Services Pvt Ltd is an Indian startup that provides tech support and contact center outsourcing services. They have experience supporting large multinational companies. They aim to partner with clients to provide cost-effective technical support and customer service while meeting SLAs and focusing on continuous process improvement. Their presentation outlines their management experience, service offerings, infrastructure, processes, and transition methodology.
Vikram Sharma is a network engineer with over 5 years of experience in networking and information systems support. He has worked as a network engineer for HP Enterprise since 2014 where he handles Cisco core switches, routers, firewalls, and troubleshoots network issues across India. Prior to that, he worked as a network administrator for Amoolya Systems and as a junior network engineer for a German automotive company where he supported their network of over 30 users. He has technical skills in routing, switching, firewalls, and troubleshooting complex network problems. Vikram holds several certifications including CCNP, CCNA, and MCSE.
The document provides an overview of Plexus Intelligent Outsourcing, including its mission, values, offerings, capabilities, industry focus, organization structure, facilities, and technology infrastructure. The company focuses on delivering excellent customer experience through innovation in technology, processes, and customer service. It aims to treat employees and stakeholders fairly while fostering a learning culture and partnership approach.
This document provides a corporate overview presentation by Harvey Smith, a senior executive at SARCOM. The key points are:
- SARCOM is a wholly owned subsidiary of PC Mall, a $1.5 billion publicly traded technology reseller.
- SARCOM has $460 million in annual sales and $65 million in services sales. It is highly profitable and financially stable.
- SARCOM provides technology solutions and services to customers across multiple segments, including consumer, SMB, government, and enterprise customers.
- It has national reach with offices, configuration centers, and inventory locations across the US. SARCOM focuses on customer satisfaction and loyalty.
S. Karuppan is seeking a managerial position focusing on operations. He has over 23 years of experience in IT service management in India. He has worked for large IT organizations like CTS, Wipro, IBM, and has experience managing technical teams and client relationships. He has expertise in printer and networking support and maintenance.
Konverge Technologies is an IT infrastructure solutions provider established in 2003 with locations in India and Asia. The company aims to be a global leader in managing the full lifecycle of IT assets for organizations. Konverge offers networking, computing, collaboration, and portal solutions to help customers achieve a competitive edge through technology innovation aligned with business needs. The company has over 900 clients across industries and a team of experienced engineers. Konverge provides comprehensive IT lifecycle solutions including equipment sales, installation, maintenance, and asset recovery.
Shailendra K Jha is seeking a challenging position in an esteemed organization. He has over 6 years of experience in customer service and after-sales service management for consumer electronics, mobile devices, home appliances, and kitchen appliances. His expertise includes warranty claim management, warranty audits, inventory management, quality assurance, and team leadership. He holds a Bachelor's degree in Electronics and has worked in service roles for Samsung, Godrej, and Philips, managing customer satisfaction and service operations.
This document provides information about courses offered by Pantech Solutions Pvt Ltd. Pantech Solutions is an ISO 9001:2008 certified organization that provides reliable and innovative technology solutions. They offer a variety of on-campus courses related to embedded systems, power electronics, PLCs, VLSI design, digital signal processing, and PCB design. The courses are taught using hands-on training and cover topics such as microcontrollers, communication protocols, software development processes, and interfacing with devices. Pantech Solutions aims to gain global leadership in technological solutions through sustained innovation.
Vigneshwaran is seeking a position as a field service engineer to utilize his 5+ years of experience providing customer service and technical support to clients. He has worked for two UPS companies in India, providing installation, maintenance, and repairs for single and three-phase UPS systems up to 750KVA. Vigneshwaran has strong skills in design, documentation, product presentation, problem solving, and software like MS Office. He is looking to relocate as needed to service clients.
This Document contains the Case Study of SURE! Unified Communications. SURE! is a Magnaquest product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
The document is a curriculum vitae for Praveen Kumar Garudapalli. It summarizes his work experience, skills, education, and personal details. Praveen has over 5 years of experience in installation, commissioning, and maintenance of telecom systems and over 5 years of experience providing technical support for computer-telephony integration products. He is skilled in networking, servers, desktop applications, and telecom systems like switches and call loggers. Praveen holds a BE in Electrical and Electronics Engineering and seeks a challenging career utilizing his experience.
Elite is a system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions with an on the ground presence in major cities across the country.
The document describes 1st Time Fix, a company that provides web-based enterprise service and customer lifecycle management tools. It outlines their value proposition of providing total visibility and maximizing efficiency. It then discusses their product overview, including modules for parts, service, inventory, and warranty management. The presentation concludes with contact information for next steps.
BNKe provides outsourced operations support for supply chain and logistics organizations. It offers services including parts planning and dispatch, field service coordination, installed base management, and logistics coordination. BNKe utilizes technology-enabled solutions and has expertise in industries such as hi-tech, automotive, aerospace, and energy. It aims to provide visibility, information, and outsourced operations to optimize clients' supply chains.
Mainstreet provides IT asset management and support services for retail clients. It offers integration, deployment, maintenance, repair, and end-of-life services for a variety of store systems and devices. Mainstreet has extensive experience supporting multi-vendor, multi-generational retail technology and aims to maximize clients' returns on their IT investments through customized programs.
The document provides an overview of CBT Infotech, an IT solutions and services company. It outlines the company's corporate background, timeline of milestones, business units, offerings including telecom solutions, training, staffing, application development and infrastructure support. It also details key customers in industries like BFSI, telecom and entertainment. The document discusses technology services, key telecom projects involving support for mediation, interconnect and billing systems. It highlights partnerships, value propositions around cost reduction, quality and flexibility.
Virat Soni has over 7 years of experience in manual testing with a focus on telecom applications, telecom billing, web applications, and networking. He currently works as a Test Consultant at Etisalat in Dubai testing various mobile and fixed telecom products through their lifecycle.
This document provides an overview of a company that specializes in PLM, CAD, IoT, and digital manufacturing solutions. It discusses who they are and their leadership team. It outlines their capabilities including PLM, CAD, IoT/IIoT, augmented reality, 3D printing, and engineering services. It also discusses their global partners, awards, training offerings, managed services, and how they implement projects using their EAC Value Model framework.
This document provides an overview of a company and its capabilities. It introduces the company's leadership team and describes the services it offers, including product lifecycle management, smart connected products, technical publications, CAD, simulation, 3D printing, engineering services, and training. It highlights the company's experience, major customers, alliances, awards, and approach to projects using its M.A.P. framework. The company positions itself as a leading global service provider with over 25 years of experience helping customers design, manufacture, connect, and service their products.
2. A Prelude
• India's largest Integrated Reverse Logistics
and ILM (Integrated Life-cycle Management)
company for Technology products.
• Warranty Management Services, Reverse
Logistics, Test & Repair Services, Tech Help
Desk & Managed Services Company to
leading IT, Telecom and Consumer
Electronics Product OEM’s.
3. Accel WMS – A Snap Shot
• Established in 1991 by a team of five technopreneurs led by Mr.
N R Panicker.
• Co-founder Mr. R Ganesh who is the Head of WMS Division.
• PAN India Presence - Having 37 Offices and 300 Service Centers.
• A division of Accel Frontline Limited, a NSE Listed IT Services
Company.
• ISO 9001:2008 certified division and practicing international
quality standards.
• Fully automated processes with customer log-in interface.
• 1000+ Professionals managing Service requirement of customers
• Skilled Workforce backed by Professional Management Team.
• Over 40 brands being serviced on Long standing partnership with
Technology leaders.
4. Strong Corporate governance
with eminent team of Directors
N R Panicker K R Chandrashekaran
Founder, Chairman & Managing Director Director & CFO
B Tech Electronics & Comm. Engineering Chartered Accountant
Top 10 Influencers in Indian IT (DQ 2005)
Previous Exp. (Harita Fin.HCL, ACC Babcock)
R Ganesh
Director & Head of Business Operations
A co-founder of Accel and a Computer Hardware
Technologist with over 20 years. He began his career
in MRF, and worked in HCL before co-founding Accel
5. Vision
To become one of the Global’s most respected IT/ Telecom/ Storage/
Memory/ Consumer Electronics Services companies.
Mission & Commitment
We strive to be the strategic after-market services partner of choice and are
committed to serving our customers by anticipating their needs and giving our
best-in-class solutions to help them achieve their business goals.
Value
Customer Care and Delight Highest Level of Integrity
Respect for the Individual Optimum Value Proposition
Pursuit of Excellence Through Quality
6. Who We Are….
• After-market Customer Services Company
• After-market Supply Chain Organization
• Integrated Reverse Logistics and ILM (Integrated Life-cycle
Management) Company
• 3rd Party Service Partners
• Neutral Service Partners (National & Global)
• One-Stop Service Solutions Provider
• Strategic Provider of After Sales Service
• 100% dedicated to After Sales Service Support
7. Service Offerings
Warranty Test and Repair Technical Help
Fulfillment Services Desk Services
RMA Creation and Management Return-to-Bench (RTB) & On Call Center with CRM
Site Repair Services
Reverse Logistic Support L1 & L2 Tech Support
Component Level Repairs
Inventory Management
Managed Services
Imports and Re-Exports Ball Grid Array (BGA)
Management Rework Outsourced Training
Authorized Scrapping IC Programming
(Tech & Soft-skills
E-Waste Management Refurbishment Training)
8. Product Support Range – 3 C’s
Computer Communication Consumer
Peripherals Devices Electronics
• Laptops • Mobile Phones • Digital Camera
• Storage Devices • PDA’s • Set Top Boxes
• Motherboards • Tablet PC’s • SatNav Devices
• Network Cards • Gaming Consoles
• Processors
A dynamic training and development process along with expandable
facilities allows for incorporation
of new and diverse product profiles to be supported by our network
9. Regions
H.O
Chennai
Karnataka/ Eastern
AP -Bangalore India-Kolkata
Kerala/ Northern
TN-Chennai India-New Delhi
Western
India-Mumbai
10. ACCEL Service Network
300 Service Centers across India
Central Helpdesk Centre at
Chennai
Eight L4 BGA Repair Centres at
Delhi, Ahmedabad, Mumbai,
Bangalore, Cochin, Chennai ,
Hyderabad & Kolkata
Six Regional Warehouses/
Distribution Hubs at Delhi,
Mumbai, Bangalore, Chennai,
Hyderabad, Kolkata.
37 Own Centres
270+ Partner Centres
12. Why Principals Prefer ACCEL!!! (USPs)
• Long Term association with many Principals/OEMs
• More than 20 years in the Warranty Services Business
• Best RMA Support Partner in India.
• International Audit Processes.
• Ability to repair of any kind of Digital & Analog products
• Integration of Accel and ASP network
• Own Call Center facility for both Pre-sales & Post sales
supports
• Dedicated work cell completely accountable to each principal
• Unique Out of Warranty Support Programs
• Custom Designed Service Packages
• Flexible system to handle any kind of warranty support model
13. Why Principals Prefer ACCEL!!! (USPs)
• Report access to principal through web (Real time status)
• System triggered SMS/e-mail to Customers at 61 various stages
• Customer can check their RMA/Service call status through
SMS
• WEB Based ON LINE CRM for calls & inventory management
• Live tracking of logistics for good and defective products
• Robust CRM to handle Level 1 repairs at all centers
• L3 and L4 repair facility with 95% yield
• Escalation system to address customer grievances
• Value added services such as pick up and delivery at customer
points
• On-site support services on need basis
14. Service Infrastructure – Level 1, 2 & 3 Centers
Anti static work place
•Necessary tools
•Temperature Controlled Soldering Station
•Isolated Lead-free and Leaded soldering stations
•SMD rework station
•Enhanced Optics
•Microscope in high volume locations
•PCs with USB port
•Vendor specific tools
15. Service Infrastructure – Level 4 Centers
Anti static work place with all tools
•Temperature Controlled Soldering Station
•Isolated Lead-free and Leaded soldering stations
•SMD rework station
•Variable DC Power Supply
•Enhanced Optics
•Oscilloscope and Digital Multimeter
•BGA Rework Station
•PCs with USB port
•GSM Tester & Go no Go Tester
•Vendor specific tools
16. Service Infrastructure – BGA Level Repair Centers
– Anti static work area with ESD tester, heel strap, wrist strap
– AMD & Intel processors of different speed and type
– Temperature controlled soldering station
– Isolated lead-free & leaded soldering stations
– SMD rework station
– BGA rework stations - Fonton, Metcal, Martin, etc
– Memory ,CPU, slots testers
– Dummy load testers for CPU and Memory
– Principle provided special tools like data, address line testers, flash tools
& debug cards of different interface like LPT, PCI, PCIe
– BIOS programmer with different socket type like PLCC32, SPI, TSOP
– CRO & Multimeter
– BGA re-balling jig facility
– PCB pre-heating chamber
– Humidity controlled component storage
– Burn in test racks
– Solder pot
21. EXTENDED SERVICES
Two Wheeler Pick-up
•Service provided in metro locations
•Extended services for Retailers and top sales outlets
•Retailer Loyalty on Brand Promotion
•Increases Sales Potential
Service on Wheels
•Service Provided in Super Metros
•Extended Services for Distributor & Key Retailers
•Increase Brand Loyalty & Sales
22. Summary:
Nationwide network
State-of-the-art facilities
Well established operations
Expertise and experience across technologies
Comprehensive service portfolio
With Accel you are assured of the country’s m
experienced warranty management team workin
your own customer support inter